Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Dear msrtc,

I'm traveling in new bus mh.40. N.9440 and one of the worst experience travelling with this bus coz his noise was so irritating like factory machinary and if msrtc care our senior sitzen or small baby's coz few of senior's & small baby traveling with this bus and also these was same replied and says this our maharashtra state road transport corporation how much he care we are.

Kindly request you plz maintain our buses or don't purchase like this buses.

Thank & regards,
Dinesh

Respected sir,

This is to inform you that,
I made the payment for msrtc ticket booking, today on 20th march 2019 at 8:02 am, but unfortunately amount is debited from my googlepay account and my ticket didn't get booked.. Payment is rs 135.
So requested to please refund the rs 135 as soon as possible in my account.
Thank you.

I have booked my ticket on 15 march from mumbai to poladpur (Raigad). I have booked 5 tickets.
That time money from my account got deducted which message i have got from bank but i have not got any message for ticket confirmation.
On the other day when i visited to st stand office the officer told ticket not booked but you will get your money back to your account.
I am still waiting for the same.
Pls look into the same & refund my money back.

मी 17 मार्च 2017 रोजी शेवगाव-मुंबई (Mh 14 - बसमध्ये चाललो असताना वाहक व चालक ह्यांच्या मुजोरीने बस करंजी सारख्या अनधिकृत थांब्यावर 20मिनिटे बस थांबून बसलेले तसेच उभे प्रवासी वेठीस ठेवले... अमरापूर, तिसगाव, वृद्धेशर सारख्या ठिकाणीही ओळखीच्या लोकांसोबत गप्पा मारत होते.. जाब विचारल्यावर "आम्हाला अधिकार आहेत कुठे आणि किती वेळ थांबायचा. तुम्हाला जमत नसेल तर तुम्ही दुसर्या बसमध्ये जाऊ शकता!" असं बेधडक उत्तर ऐकवले.

Sir msrtc buses is very very poorr am not satisfied very poor bus system very very poor maintenance and stomach belly fat sircompany manufacture very good and your your hand manufacturer is very bad please change your bus system manufacturing system and changing the soundless buses please provide andhra travels is very good condition because this manufacturing is company this bus manufacturing company

मी नीलेश सोनवणे धुळे आगारच्या धुळे चोपड़ा ह्या बस मधून जात असताना मी वाहकाच्या बाजुच्या सीट वर बसलो होतो जेव्हा बस चालू झाली त्या वेळी वाहकाने मला त्या जागेवरन हात धरून तिथुन उठण्याची बडजबरी केली व मला उभे करून त्यांच्या ओळखीच्या व्यक्तीला तिथे बसवले आणि माझ्या बैग ला फेकून देत चुकीच्या पद्धतीने बोलले
बस क्र mh 20 bl 1424
वाहकचे नाव s a sonar
Dhule depot
Dhule chopda bus at 17:26
Ticket no.017218

I usually travel from pune to satara and vice versa every weekend. I generally prefer to reserve seat before my journey however I have being observing this quite a lot now. People are booking ladies seats and while on actual seat some male passnger is seen this is being causing issue like ladies who should get this previledge tend to get no seat or travel on back seat ( sometime pregnant ladies even seen on back seat). I would request autharity to look into this issue and take required action. I understand it is not possible to validate such things at time of reservation but authoritycan always check passangers ticket an quota reserved ticket during journey.

सर
मी विनंती पुर्वक अर्ज साधर करतो की दि.१५/३/२०१९
ला सकाळी १०:०३ मी.शेगाव पुसद ही गाडी दीग्रस डेपो ची असुन शेलु बाजार येथे मला आणी माझ्या ६मीञाला बस मधे येवु दील नाही आम्हाला iti मधे जान्यास उशीर झाला आम्ही गेट उघडले परंतु कनड्याक्टर ने गेट लावुन घेतले व आम्हला येवु दील नाही तरी त्यानंच्यावर कडक कारवाई करन्यात यावी व मला मो. द्वारे मला कळवीन्यात यावे गाडी नं. Mh40y5337 व चालक बँच नं. 23431वाहक बँच नं.924

माझ नाव
ओम वानखडे रा.ईचा
ता.मंगरुळपीर जि.वाशिम
मो.[protected]/[protected]

Sir i am traveling by bus from pangari to barshi in latur to pune bus.

Bus number is mh20bl3588
The time at pangari bus stop is 05:15pm.

Sir i have given 2 coins of rupees 10 and one coin of rs. 5 as my ticket is rs. 25. The bus conductor arrogantly refused to accept the rs. 10 coins and returned to me and insisted for notes of any denomination.

It's very rude behavior by the bus conductor that one can not deny the legal currency.

Kindly take serious action against him please.

Thanks and regards.

Amit kaldate
Mo no [protected]

Hyderabad amravati. Shivshahi bus. Mh 09 em 2260
The bus has been stopped by the driver. Without reason. Unresponsible tc. Rash language towards passengers. The time duration is (45) minutes.. And passengers picked from "nirmal' to amravati.
The ticket is issued from adilabad. This is how your msrtc runs... Loss of money. Time.
Im akshay gaikwad. Travelling in the same bus. From adilabad to yavatmal. [protected]

Shivshashi buses from pandharpur to pune are not regular as per their time table. Today i asked for shivshahi bus on enquiry counter before 2hour of bus departure. They said yes there is shivshahi bus for your route and at the time of departure they said bus is cancelled... This happens with me 3 times... As per msrtc member there should be their responsibility to check that on going bus is in condition to go or not... What should we suppose to do at such conditions

This facility of getting snacks and tea on st bus ticket is not working at all. All customer are having complaints of bad quality food for 30rs coupen. Even i faced this problem today when asia's bus no mh14 btw 4927 from thane to swargate halted at mumbai pune grand central hotel took a couple of 30rd for media day and tea. The canteen boy offered me medulla wada of very small size by saying it is st coupen. I returned my plate and asked why such small size media da to waiter. He said that we have ordered from manager to give small size wada for st coupen. I of 30rs.
I think st should scrap this facility, as this is not working and have customers complaint about bad quality smacks for st passengers.

This is the 3rd time in a row wherein we have observed that the asiad semi luxury buses plying from pune to mumbai are deliberately cancelled in order to compel passengers to travel by shivneri ac buses which is very unfair for non ac travelers.
Previously also the buses scheduled on 2nd january 2019 were back to back for 3 to 4 hours were cancelled and passengers were told to compulsorily take the shivneri buses to reach mumbai. Please look into the matter as this is not the case from mumbai.

I booked 4 tickets 2 day before through online and payment done by net banking. Money is debited from my account but ticket not booked also no message and mail received.. Even money not credited back.. Please look this critical issue as soon as..

Also tell me the point of contact. How to get my money back. Please take action as soon as possible. Looking forward reply fast

Number of shiv shahi buses are available on 8march 2019 at 11.30 and onwards... Near about 150 passenger standing on que... And demanding ticket... Bt controller gave a terrific answer... These buses not for u... Go away... Don't make a que... We r nt responsible to u r arrangements... Bhaad mai jaaoo... Tumchi kahi garaj nahi...

Diwakar ravate saheb... Msrctc kade lakshaat
Daya jara... Khup ch mujoor pana vadhalay...

Sir im living in akola and msrtc bus stand conductor does not recieve a single call from people in akola. We have urgent works and want to know the bus time table via phone call. They did not recieve a single call it is too annoying. While visting your web we cant find any time table. You must fire workers in msrtc akola and should give us timetable print or pdf format. A hope of positive reply thank you

Officer is not giving all available schemes to needy ones. As junnar lies in dearth (Duskaal) zone mahamandal offers free passes to students. I am totally eligible for that scheme but the officer who issue passes is not giving this benefit to all. I warned that officer that i will complaint then also he is not working properly. Nearly all students are not satisfied with his work. And no one support there. There should a strictly action on him
Complaintant : sayyed marefat abbas

I have booked 3 tickets for thanale st from thane cbs to payrechiwadi. My money was deducted but ticket not generated. It happened two times. 405₹ deducted 2 times. I have received only 405₹ one time. Still 405₹ is pending. And mstrc tel number also no one received. It rang rang and auto cut. Previously also i faced same issue. Refund not received around 260+₹ but i didn't complaint. Please help me out

Facing daily problem from the rickshaw driver of diva.. No police to help... Rickshaw driver do not follow any rules such as from unform-license-permit. Also they carry 5/6 passenger at a time which is very risky as rickshaw get overloaded.. No manners to talk.. Smoke cigarettes in the rickshaw also driver very fast and if we tell them to slow down they ask you to get down.. Every day in morniing i have to wait for 35/40 min for the rickshaw as no body is ready to take... Please take actions against there uninon as even they support them in doing all these. Hope you will help

Hi,

Yesterday i travelled by shivshahi bus from ratnagiri to borivli.

Faced lot of issues during journey like below:

1) bus was almost 1hr 15minutes late (Reached at 9.15pm at ratnagiri depot). There was no single announcement by control room nor they give any answer to query. They just gave standard answer like it will come in 15-20mins. Why it is so?

2) my seats (21, 22 and 25) smells very bad. Informed conductor about the same but he can’t help. After paying a high value for tickets, why we should travel in such bad environment?

3) throughout journey driver keeps running ac at 20 degree celsius. After doing repeated completes by many passengers, he start running ac at 24-25 degree celsius. Don't you proper train these guys?

4) as per route, afterwards andheri, bus should travelled by s. V. Road. Even on my ticket my deporting point is flimistan (Goregaon west). But bus travelled through w. E. Highway only. Again the same question, don't you train these guys? By asking question to conductor/driver they refused to reply.

5) there is no dinner or any tea brake. We sat since 7:30pm at depot (Along with my 8yrs old daughter and spouse) and we had to travelled throughout journey without any food/snacks. Are you so reckless people?

May be you people know, whatever service we provide (Or not provide), we get our salary (And salary hike) without any problem. (Just need to do strike)

Why should we suffer by travelling through s. T. And it’s so much hyped shivshahi service.

And if we get such service, why should we travel by s. T.

Is there any responsible person who take responsibility?

No thanks and regards at all to msrtc