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Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

www.msrtc.gov.in

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Updated: Nov 28, 2025

Complaints 2457

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184

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Bad 😕 It seems that Maharashtra State Road Transport Corporation [MSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Maharashtra State Road Transport Corporation [MSRTC] reviews & complaints page 55

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Address: Solapur, Maharashtra, 413411

Respected sir,
I m dailly traveller of msrtc from barshi to solapur (Solapur dist.). There are non stop bus facillity is avail at both barshi and solapur bus depot. But dailly we are standing in line for getting ticket and seat no. Its one of best facillity provided by msrtc. At the time of booking, both barshi and solapur bus depot conductor always do partality for giving seat no. They give first referance to their close citizens and then others. So standing in que is totally wasting also it gets irritating after standing 30 min we get last seat no or mostly we are not geeting seat in the bus. After informing to respected agar pramukh, the problem is not solved. Also buses are too dusty and uncleaned. Some buses doesnt have wimdow glass also. So im requiestin you please look at this matter urgently and seriously, if not close the facillity otherwise we will be serious for next time.

Thank you

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Address: Mumbai City, Maharashtra

Dear sir,
I am traveling from dadar mumbai to chinchwad pune from bus no. Mh 20 bl 3880.
Date of traveling 27th jan 2019. I pick the bus at 6.50 pm from dadar.
Its bus conductor is talk very rude to every one. If any one ask about route he direcly close the door and give double bell
Actually bus is almost empty. I think arround 10 people in bus. He talk very bad with passenger. Kindly take nessery action for such people.

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Address: 423501

Respected sir,
I was travelling from kalwan to nashik by bus on 27/1/19 at 12:15 am and the bus failed in between. And this has happened many times & there are few points where we people think govt is responsible like
1) poor quality busses.
2) failed engine busses.
3) where it takes 1n half hour to reach nasik bus takes 2.5 hour or more than that.

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Sushama Ghadge

from Savantvadi, Maharashtra

Jan 30, 2019

We are travelling from Swargate to Satara by swargate-koregaon bus MH06S8332 which is ashiyad bus so travelling fare is more Than ordinary bus by near about 50rs extra. But which facilitates are provided by this bus??? It is noisy bus.. headache by this bus. When you are taking higher fare then at least give good condition bus. Very poor service.

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Address: Akola, Maharashtra, 444001

I am waiting at akola bus stand for 8:15 pm shishahi bus for my journey from akola to nagpur. But till 9:35 that bus did not reached at platform. When i am making enquire about status of bus enquire person says that he has no idea of bus. He further says that he cannot make enquire about the said bus. I am waiting for bus. Even they are not informing me whether that bus is cancelled or not. Plz do needful. Shrikant dutonde [protected]

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Address: 413517

Gadi number mh20 bl 2031... I am travelling from mukhed to udgir in nizamabad udgir bus. The bus departed from mukhed at 4.40 pm before its right time of 5.15 pm. I luckily got this bus by chance otherwise i would have missed.. When it came to government hospital of jamb, driver went inside the hospital and could not come and attain the bus for one hour which is very ridiculous to waist the valuable time of all passengers for complete one hour. I request the concern authorities to take action against the driver and conductor. Thanking you.

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Address: Nashik, Maharashtra

Me rishi bhor from nashik i am a student in st francis high school tidke colony nashik. I am going to school by city bus and returning home from city bus only. But the bus is not stoping on ved mandir stop. That bus is coming around 1:00 am at afternoon. After that i am not having bus. After that bus is coming after one hour. And that bus no. Is mh.40. N.9416. I have given complaint two times to panchavati depo manager but no result. Please take come action.

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Deshdeepak Gautam

from Pune, Maharashtra

Jan 29, 2019

I am traveling from Kolhapur to Mumbai
23/01/2019, in 13:30 bus. I gave him 750 rupees and the ticket was of 625, he only returned 20 rupees and saying that I gave him 650 only. O don't want to create mess in the bus so please kindly help as soon as possible. I'm complaining from the bus only.

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Address: Pune, Maharashtra, 411037

I travelled on 22-jan-2019 from the swargate to kolhapur thru shivshal bus no 0824 which departure time was 12:30 pm & without conductor. This bus is supposed to run the a/c full travel time, but it was off near about 2 to 3 hours and we are getting suffocated trememdously. This become a travel so hectic, punishment to the passangers like me. This bus has no chance to any air to coninue breathing and this is very dangerous, someone can become very serious jut because of sufficient breathing. Please instruct the drivers not to put off the a/c under any circumstance or put the windows which can be opened by the passangers if necessary. Naturally passangers like me will think next time about msrtc travelling and will go for private bus service.

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Address: Navsari, Gujarat, 396445

Sir, i was travel from navsari to bardoli on 24/1/2019 9.10 a. M by bus no mh 20 bl 2406 of yaval aagar. I was drop on bypass dhulia chowkdi insted of bardoli bus stand. This is regular iĺlegal practice done by driver & bus confoctor. This is violation of my consumer right. Please consider this matter seriously otherwise i have apply my legal rights.

S. C. Pandya

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Sanjeevani Gurjar

from Mumbai, Maharashtra

Jan 24, 2019

I have cancelled my ticket on 12/11/2018 but have not received refund yet.
My cancellation voucher number is: 35220644
Please refund me as soon as possible as its almost been 1 and half month

passengers drop on bypass road instead of bus stand - Comment #3333108 - Image #0

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Address: Pune, Maharashtra, 412105

Hi sir,
I was traveling to valbhanagar to rashin by bhum-boriwali bus (Mh 20, bl 2702) as on 24 january 2019. It was very unclean due to that there was a moscito bugs. It was byting very badly. Government has lunch swatch bharat abhiyan but government transport itself not following campaign religious. I would like request you to take appropriate action against responsible authority.
Thanks and regards,

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Address: Ahmednagar, Maharashtra, 422605

It has been observed that the nasik-pune (Shivshahi) bus use to refuse passengers willing to travel from nasik road bus stand to sangamner bus stand particularly after 7.00 p. M. Through the late night. The buses travel through sangamner bypass. Many passengers from nasik road railway station have to wait for 2- 3 hrs for normal buses.
Yesterday i was waiting for the bus from 9.30 to 11.30 p. M. For the bus going to sangamner bus stand.
Meanwhile about 8 to 10 shivshahi buses forwarded through nasik rd bus stand for pune via sangamner bypass. Many were carrying hardly 8-10 passengers (I. E. Underloaded). This might be one of the reasons for losses to msrtc and ultimately to public.
It is merely contradictory to motto of msrtc

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Saqib Surve

from Anand, Gujarat

Jan 24, 2019

I have booked tickets for the bus BHIWANDI RATNAGIRI my reservation is from panvel, I have tried to contact bus depot about 56 times but no response,

Requesting you to please hire responsible staff.

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Address: 402108

Sir i was traveling from panvel to pandvadevi by ordinary bus which running from thane to along at saturday. I want to get down at pandvadevi bus stop. When my stop comes conductor ring the bell and request driver to stop the bus but driver refuse to stop bus and keep driving and he stops the bus at next stop at poynad which is 2 km away from my bus stop. So in this way driver answred me very arrogantly that there is not authorized bus stop at pandvadevi bus stop. I will submit my ticket photo with this complaint.

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Umesh9478

from Aurangabad, Maharashtra

Jan 21, 2019

मिलिंद देशपांडे नावाचा अधिकारी जो नातेपुते स्टँड मध्ये कार्यरत आहे तो महिलांना फ्री पास साठी हेलपाटे मारायला लावतो. ठरावीक लोकांना पास आधीच देतो व पास संपले म्हणून सांगतो.
माझ्या दोन मुली पासविना पैसे भरून शाळा अटेंड करतात.

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Address: Nashik, Maharashtra, 422010

It has happened twice in last 2 week that the bus depot has asked us to board ordinary red bus inspite of having confirmed shivshahi reservations. The reason cited is 'shivshahi bis got damaged' but it has been our observation whenever the number of passengers are lesser, shivshahi is cancelled.
This behaviour is absolutely unprofessional and fraudulent on msrtc's part. Repetitive similar incident shows that this fraud behaviour has involvement of senior officers and is an organised decision to fool the passengers.

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Shrihari S Godbole

from Paithan, Maharashtra

Jan 21, 2019

Hi Dear sir, I have complained for bus conductor miss behaviour passenger's when riding bus bus no. MH.12 C.7540 DATE:[protected] TIME: 07:30PM.

not providing shivshahi bus as reserved - Comment #3329894 - Image #0

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Avinash Magdum editing

from Savantvadi, Maharashtra

Jan 21, 2019

[protected]

not providing shivshahi bus as reserved - Comment #3330547 - Image #0

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Address: 422009

Website: msrtc.maharashtra.gov.in

I have been travelling alot on the route nashik to pune in shivshahi. I have observed that, these drivers delay the bus timing deliberately. On 20th june 2019, the drivers of the buses which departed at 2, 2.15, 2.30, 2.45 and 3 pm are having thier snacks together while chit chatting. When i asked them about exceeding thier breaks they seem not to bother by the fact passengers are getting late. If you have to eat together then why you have kept the bus timings different. Keep them same. This is some serious trouble as it seems that msrtc don't have any value for time.

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Address: 0000

Website: [email protected]

I am regularly travelling from chinchwad-mumbai-chinchwad by shivneri / hirkani bus. While coming from mumbai to chinchwad your driver are regularly and deliberately stop the bus in gradeseperater. They never favour the customer request.
You know that there is heavy traffic in pimpri-chinchwad area. We like senior citizen and womens are not able to cross the road from gradeseperater with luggage and with children and also carry this luggage up - to the square. There is possibility of accident. Also they refuse the request rudely.
You are requested to look in the matter make permanent stop in the service road as it is previously near the chinchwad police station and ask the driver to consider the request to stop the bus in the service road.
Thanks
Vinay garge

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Address: Nagpur, Maharashtra, 441113

Sir,
My name is brijesh, i am from patansongi mine chindwada road.
I am standing on a bus stand waiting for bus and i have a pass to travel from patansaongi to nagpur.
In this route the st bus driver does not stop the bus. And most of the bus does not stop on the bus stand.
Bus detail:1) mh 40 8514
Time:10:59 (Friday)
2) mh 40 n 8022
Time:11.23 (Friday)
Plese sove this problem as early as possible.
Thanking you

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Address: 413005

Respected sir

I am prof vishwas patange, regular customer of st bus. Today on 17 jan 2018, at 9.35 am i was at bus stand. A bus pandharpur to bhokar was just started and came in front of me. I asked the driver to stop, as i was also at the stand only. But he didn't stop and ran away with bus. I ran behind the bus to catch it. I strongly make complaint against him.
I hope your management will take action against both conductor and driver as they are very bad persons...

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Address: Solapur, Maharashtra, 413305

Dear sir
Bus no mh14bt3105 pandharpur to mangalwedha, mangalwedha depot bus was not stopped at adbedkar putala stop pandharpur at 6.18 pm
Pls take necessary against driver & conductor.

Mr friend mr prashant jagadale (Cont no. [protected]) was in the same bus he was informed about same to conductor but bus driver was not stopped bus.

Name - dnyaneshwar ghadge
At - mangalwedha
Mob - [protected]

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Amruta Dhengale

from Nagpur, Maharashtra

Jan 15, 2019

I am today (10th January 2019)@around 2.30 boarded a bus at hadapsar. which is from Mumbai Central to Barshi.Vehicle no. MH14BT3288.I have found that the conductor of bus is drunken... And couldn't even stand on his feet..as per rule, When you are on duty you can not consume alcohol.As a citizen I am really worried about safety of passenger

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Tulashidas Karande

from Mumbai, Maharashtra

Jan 18, 2019

My ticket number is 007514 travelling from solapur to sangola with my wife. Male passenger seated on ladies special seat. Distance of travel is less than 150 km. He is arguing not ready to give reserved seat.

Conductor is not ready to take action conductor number [protected] S B patil 0209618

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Hello sir/ma'am,

This mail is about the bad driving practices of driver of karad - latur bus. We boarded the bus at pandharpur st stand. I know the condition of pandharpur kurduwadi road is not so good. So there was inconvience caused due to that. This is acceptable at some extent. But once kurwadi is crossed, the road is in good condition. Still the driving was so harsh that all passengers felt a lot of inconvinience due to it.

Bus number : krd05
Route : karad to latur108
Date : 15th jan 2019
Time : around 5 pm

Hope you will take strict and corrective actions for such a bad and harsh driving which is causing a hell lot of inconvience to passangers.

Thanks and regards,
Pj

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Padaskar44

from Malegaon, Maharashtra

Jan 18, 2019

Dear sir
todsu i sm traveling by shivneri from pune to Aurangabad Mh 6 S9764 on 10. 30 pm. When i asked about charging point status diver very atogantly abuse me even slap.

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Address: Pune, Maharashtra, 412210

I am now travelling from pune to shirur in bus pune kopargao (Mh40 y 5972). Conductor denide to take stop of shirur.. But ready to give official ticket. If you can give ticket then it's must be your official s. T. Stop. But conductor said you have to went down on bypass road going from outside shirur. I am a disabled person travelling alone in abovesaid bus. And these people's behaving such wrong.

Let me know how to take action against such behavior and what remedy available for that in law?? Can the concerned department take proper action against such persons?? Or just they neglect our complaints??

Umesh ramesh lunavat
1468; hudco colony; shirur. Tal - shirur. Dist - pune. Pin412210

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Address: Mumbai City, Maharashtra

Hello,

I had booked 3 tickets from maitri park mumbai to wakad which stsrted from borivali nancy coloney at 6:00 am on[protected]. We reached stop at 6.45 am. We waited on the stop till 8.30 am but bus didint arrive. We were force to take another bus as we were getting late for office.
My ticket number.
36065597
36065552

Kindly refund my money.

Regards,
Himanshu

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Chandrashekhar Shivraj Kajale

from Khamgaon, Maharashtra

Jan 17, 2019

I booked a ticket to Pune from Osmanabad Shivshahi timing 12.00 pm but till the bus not available at Osmanabad bus stand. At enquiry counter did not give satisfactory information now time is 12.35 pm

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