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Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

www.msrtc.gov.in

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Updated: Nov 28, 2025

Complaints 2457

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184

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Bad 😕 It seems that Maharashtra State Road Transport Corporation [MSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Maharashtra State Road Transport Corporation [MSRTC] reviews & complaints page 56

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Address: Ahmednagar, Maharashtra, 414002

Dear sir/mam,
I am reserve shivshahi bus ticket from maliwada bus stand, ahmednagar for the journey ahmednagar to parbhani on 8nov, 18 but bus stop at shevgaon bus depo because of "maratha morcha" then i have submit ticket and complaint at tarakpur bus depo mr. Rokade sir he was busy that time so he take this and say i call you but after 2month he not refund this amount and i go depo after 15 days regularly but he not meet or give answer as unreasonable.
So i want you give me positive reply.
Regards,
Ambadas sanap
[protected]

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Address: 411019

Date 10 1 2019

I came at chinchwad busstop at 6.45 am i asked controller clearly that what is alibag shivahi bus timing from here. He said 7 am. One ashiad came at 7 am for alibag i again asked him is this is shivshai or is it still coming. He said ask this aishad cunducter. I aske him he said it is coming. But i waited till 7.45 no shivshahi came i called swargate bus depo they said 7 it leave from swargarte... So much of difference in controlers statement.. 1 hour wasted at stop.. Then he says i talked about alibag bus not shivshahi... At last i ended up with 7.45 ashiad for alibag rathar than waitin for shivshai... Pls make this imp note on misguiding and irresponsible behavior and lieng about bus timings.

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Address: 414502

Website: Shevgaon/Ahmednagar bus depo Maharashtra

I am an responsible and middle class citizen of india. I am travelling from ahmednagar to shevgaon
Date-8/january/2018
Bus no. Mh 40 aq 6001
Conducter name-s e kalamab
Legally as per my knowledge
The number of passengers sitting in bus is ok. But there are 9 passengers standing. I have evidences and comducter is not at all supportive with the passengers and also we have no buses between 10:30-12:30 from
Ahmednagar to shevgaon
I have attached the evidence
Please increase the number of buses as there are more passengers
Please report soon.
Thankyou

+2 photos

Jan 08, 2019

Updated by Dharmatma Nageshnath Here are few images with bus ticket and pictures of passengers stnding

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A

asplatur

from Mumbai, Maharashtra

Jan 10, 2019

Hi I made two online Transaction on MSRTC site
1.I booked my ticket on.30dec2018 and cancelled on same time.but the diducted Refund amt not credited in my account yet.

2. I booked 3 tickets of Shivshahi bus on 31 dec 2018 that tranction was not processed but the amt is debited from my a/c.

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Address: Pune, Maharashtra

This driver did not drive bus well, incident happened on wagholi road where this driver was rush driving and suddenly moved bus on left side lane. I had to take my vehicle off road to avoid accident. Date[protected] around 12 in afternoon. My younger brother captured photos of the bus and the driver who tried to kill us. If i don’t get a satisfactory solution on this, i’ll file an fir against msrtc. Bus mh14 bt 2171

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K

Kedar Dawalbhakta

from Pune, Maharashtra

Jan 7, 2019

No good quality & variety provided against Rs 30/- coupan

Only Single Wada Pav is offered to commuters value of which is not more than 15/-
Very rude & bad service.

Please take action or close the discounted food scheme

R

raee

from Nagpur, Maharashtra

Jan 7, 2019

Today erandol to shegaon bus is departured before her time . the bus time is 8.00 am, we are on bus stand on 7.55am but before that the bus is departured.you can check this all on cc tv camera's .so please take action against this. so plz stop this HUKUMSHAHI from erandol depot Jitendra patil, erandol mob.no [protected]

V

vvransing

from Vasai-Virar, Maharashtra

Jan 10, 2019

Bus from Aurangabad to Pune Morning 9.00 am .
1.Bus is very dirty
2.In cleaning in the bus.
3.Seats are very very dusty.
4.No mobile charging unit points in the Bus.
5.On making issue with Aurangabad booking counter he unable to answer any reply.
Paying such a high fare getting unpleasant travelling experience

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Address: Mumbai City, Maharashtra, 400027

Please refer to the above subject where the details of the bus and place of the incident are given. The road is narrow and my driver of my car mh 01 bp 7946 signalled him so that my car could go in siding ahead to give the bus clear passage. But the bus driver did not slow down and blocked my car preventing us to go into the siding. Besides he was rude in behaviour and didn’t budge an inch. My driver with great difficulty had to retrieve to clear by going into the gate of a residence. My e-mail id: [protected]@ yahoo.com. I have photo of the bus & driver

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P

pdmandlik

from Pune, Maharashtra

Jan 7, 2019

MSRTC android app doesn't work
If we try to book a ticket from website we face problems like
1. Deduction of money from bank account but didn't receive any ticket confirmation
2. Payment gateways don't work

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तासगाव अगारची पुणे ला जाणारी 5वाजताची बस 5.36zale तरी अजुन आली नाही.सन्बन्धीत ड्यूटी असलेल्या व्यक्तीला कुठलेच फ़ोन नम्बर माहित नाहित की कुठे चौकशी करायची आहे.ते कहीच महीती देत नाहित.पुण्याला जाणारे प्रवासी वाट बघत थांबलेत.वेळेत नाही पोचलो तर जे नुक्सान होणार आहे त्याची जबाब दारी कुणाची असेल?शासकीय वाहने सुरक्षित असतात म्हणून लोक प्रवास करतात, ते वेळेत सेवा पुरवू शकत नसतील तर त्याना दंड व्हायला हवा.

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Address: Pune, Maharashtra

I am travelling in swargate to shrivardhan bus in semi luxury bus. I have advanced booking. After seating at bus, it did not stopped at vanaz stop. After reaching to next stop at chandani chowk conductor realised this. He asked driver to stop on hilly road corner in unsafe condition. All passengers are unnecessarily waiting for other passengers who are coming in autorikshaw. Conductor and driver are talking unprofessionaly with other passengers. I m getting late for my office. Shame on msrtc for such kind of service and unprofessionalism by driver and conductor. Please refund my ticket fair as i could not reach on time due to mistake of conductor.

Jan 04, 2019

Updated by Manoj Gawali It was conductors duty to Stop bus at Vanaz but he failed in it. He called other 4 passengers at VANAZ stop and called them by Auto.

#Two things which are important to note:
1. Conductor put life of other passengers in danger by stopping but on hilly corner.
2. It also put life of other 4 passengers in danger by calling them to come in Auto.

#Other things : Conductor does not have uniform.
- He does not have sence of responsibility with passengers
- Now Driver will run the bus as fast as he can to fill up the gap of 30 minutes delay.
- It is an example of negligence on duty by which other passengers like me are suffering
- When i asked Conductor that i may complaint against this. He advised me to do it online..( no fear of irresponsible job and action)

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S

Shripad chopde

from Hyderabad, Telangana

Jan 7, 2019

My name is shripad chopde and my email is [protected]@gmail.com. mera bus bording time 3.35 pm tha lekin shivshahi Hyderabad to amravati bus adilabad bus station pe 2.30 pm ko hi aa gayi. And wo shivshahi bus 2.40 pm ko bus station se chali gayi. to Maine reservation Kiya tha bus ka ab Meri tickets waste ho gayi to muze money refund chahiye.

bus delay and wrong unsafe stop for 30 odd minutes - Comment #3316475 - Image #0

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Address: Hyderabad, Andhra Pradesh, 500083

Dear sir/madam,

I booked 2 tickets to solapur from redbus site. Mhrtc was the bus at 00.30 on 30th december. But the bus we booked didn't arrive at all. There was another bus scheduled to depart at 11.30 pm on 29th but it came at around 12.30. So there was clash between the staff & passengers of 11.30 pm & 12.30 am buses. Even the police were to be called at the spot & some passengers even lodged complaints but we couldn't becoz we were supposed to go solapur for emergency reason. So we left the place helpless & booked outstation cab for really big amount because of the negligence of whom so ever is concerned.
There was not even s single responsible staff or agent to resolve the issue. Some say bus broke down, some say it will arrive late. We were at the boarding point at 11.45 & waited till 2.30 am.

+1 photos

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M

minaj2007

from Bhopal, Madhya Pradesh

Jan 3, 2019

मी MH 03 3301 या बसने सातारा ते पुणे असा प्रवास करत आहे.
या बसची आतली व्यवस्था अतिशय खराब आहे. बऱ्याच सिटचे पुश बॅक काम करत नाही. डोक्यावरची लाईट आणि एसी पॅनल तुटली आहेत. काही ठिकाणी लोम्बकळत आहेत. एवढे पैसे देऊन काय उपयोग ?
कशासाठी हा शिवशाही ड्रामा ?

S

Sanket Wadkar

from Pune, Maharashtra

Jan 7, 2019

When I was travlinng one of bus dashed me on road and try to run when I ask to stop the bus he fauledword at me so I inttentialy stop Infront of bus and ask him to come down he come saying rubbish word and began to qural in katraj near dudh dari I got injured I want that driver to be fined

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I travelled from amravati to akola in 2×2 parivartan bus "hinganghat-akola" on dated 01st jan 2019. Bus no. Mh12 bt 4678. The irritating sound was coming from right side luggage corner inside the bus. 3-4 nut-bolts missing. When contacted conductor, he told already highlighted but no response from employees working for bus maintenance.

As this noise is disturbing children's and aged people traveling in a bus. When msrtc employees not maintained their buses, how other people keep buses neat n clean.??

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Please do resolve this problem. Non of the plug points work in this ac buses, even after paying a lot of money for extra services. What is the points of paying about 140₹ extra if the services are not working... Services in the shivshahi are not as expected. Please look into this matter... There isn't any point in paying any extra money for just travelling the same distance as we would in normal buses...

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Ashvini Vaidya-Vaze

from Mumbai, Maharashtra

Jan 3, 2019

Travelling by Mumbai central to Guhagar ST today at 27/12/2019 at might 9 pm as per the rule no standing is allowed still conducter taken 10 standing and arguing that I can not say no to them Plse check this kind of matter
And take strict action against them

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Address: Pune, Maharashtra, 411014

Booked ticket for swargate to thane semi luxury bus, pickup time from chandi chok was 20.35 as per ticket, i was present in pickup point from 20.30 until 23.00 almost 2.30 hr in freezing cold weather. I waited for long and then went home, there was 1 more person with me he also had same inconvenience.

I want refund of my ticket as well as compensation of my losses as i had to take leave.

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Address: Buldhana, Maharashtra, 444303

I have booked shiv shahi bus hyderabad to amravati dated 30 dec 2018.
Bus got failed in mid night in forest area near pandharakwada 2 am till 10 am.
Driver was not having enough tools to repaire the tyre itself. Such a silly mistake took 7 hrs in mid forest area.
Moreover very bad alternative was provided.
0% safety.

We want refund of 900/-
Henceforth please take care to carry repairing tools as safety in buses.

Passenger - krushna jawanjal
Bus timing -8.30pm from hyderabad to amravati (30/12/18) shivshahi bus.

Regards,
Pooja jawanjal

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One Wheelers

from Pune, Maharashtra

Jan 3, 2019

My name is vicky . I had booked my ticket at 5.5 pm on 31 dec 2018 from pune to miraj . (Shivshahi) . I tryed to stop the bus but bus didnt stop at katraj . I waste my time and money. I am sending my ticket screenshot also . And when i called they didnt recieved my call. You are giving third class service.

shivshahi hyderabad - amravati failed - Comment #3313490 - Image #0

G

Gayatri Nalawade

from Mumbai, Maharashtra

Jan 3, 2019

On 28th Dec 2018 I wanted to book a ticket to Pune (Shivneri). I went to Vandana, Thane bus depot. I asked a female staff member for a pen to which she rudely denied to with aggressive stances which were not appropriate at all.
As a Government service, the service is expected to be in its totality. I’m not satisfied as a costumer.

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Address: Thane, Maharashtra, 400601

Respected sir/madam
Yesterday i travelled through tarakpur - lokmanya nagar bus no. Mh 14 bt 2272
Ticket no.027539 dated-30/12/18 timing 2:45 pm. The driver stopped at many stops where he is not supposed to stop and the conductor at the starting of the journey was not wearing his uniform then he later collected his uniform at the nepti naka which caused pass time. And when my mom asked why you were driving slow then he asked why don't you travelled through private buses and passed racist comments on being muslim. He stopped bus at hotel which doesn't have good basic amenities for women. It is not the first this happend we registered the complaint previously to controller but he didn't turned up. So please consider my request and take necessary actions immediately.

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Address: Pune, Maharashtra, 411030

Website: consumercomplaints.in

I am travelling in swargate-borivali shivneri starting from swargate at 10:00 am. The pockets are carrying used food packets, empty bottles and even the floor of the bus is littered. At swargate itself before the bus started passengers complained but no action was taken. Passenger sitting in seat 6 complained and myself sitting on seat 15 also complained. Driver said bus cleaning staff who are supposed to clean the bus are not doing it upon reaching destination nor when buses are taken out of depot.

Despite the very high price of ticket fare the buses are dirty and unclean. This is not expected of msrtc and not acceptable as well.

You are requested to kindly take note and take the needful action to ensure that the standard and status of shivneri buses is maintained.

Thanking you,
Y joshi

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Address: Mumbai City, Maharashtra

Website: Msrtc

The st conductor dot stop on goregaon checknaka st stand. When i ask them they said that they dont know goregaon checknaka st stop.
If conductor is senior and do daily that route then why they dont stop and they dont know how to talk with customers or traveller.
In st redervation if i take ticket from nancy colony borivali to rajgurunagar then i can get in the bus at any stop. But they why restict me.

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Address: 400016

Website: msrtc.maharashtra.gov.in

I have booked online ticket today30/12/2018 off shivshahi bus from satara to mumbai central root bus schedule time 6pm boarding point joshi vihir fata and journey to dadar west stop. Bus time to pick up at boarding point is 6.24 pm. I have been present there from 6.15 pm at boarding point to 9.15pm almost 3 hrs. Called 5 times to satara depot for enquiring what was the status of bus but nobody is bothered about me and not helping with any information. Please refund my ticket fare rs. 459. It was a very bad experience i got from st maha mandal. Ticket no 35942146 trip no strl0006467 transaction id no[protected]

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Address: 400016

Website: msrtc.maharashtra.gov.in

I have booked online ticket today30/12/2018 off shivshahi bus from satara to mumbai central root bus schedule time 6pm boarding point joshi vihir fata and journey to dadar west stop. Bus time to pick up at boarding point is 6.24 pm. I have been present there from 6.15 pm at boarding point to 9.15pm almost 3 hrs. Called 5 times to satara depot for enquiring what was the status of bus but nobody is bothered about me and not helping with any information. Please refund my ticket fare rs. 459. It was a very bad experience i got from st maha mandal.

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Dear sir,
Today (30/12/2018) i'm travelling from pune to solapur by shivshahi, at 10 pm bus stopped for dinner at hotel named as 'basari'.
The food quality and service was too poor and very limited menu. Due to these reasons not only me but all passengers are disappointed.
So i'm requesting to you please look into this matter.

Thanks,

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Address: Pune, Maharashtra, 411042

Website: MSRTC

The food and the service which customers get at bashree (The food stop on the journey) is not at all of good quality and worth the price. The route is pune to solapur, and bus is shivshahi.
It will be profitable for msrtc if they change the hotel where the bus stops for breakfast, as more customers will find it safe to eat there and they will prefer msrtc over other private buses.

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Address: Nashik, Maharashtra, 422013

Website: public.msrtcors.com/ticket_booking/index.php

I had booked semi luxury bus from nasik to pune with boarding point as sinnar. Travel date was 11 nov, 2018 sunday. I was present on boarding point before scheduled time (16.00 hrs for sinnar bus stand) and was waiting for 3 hours for bus. But bus didn't showed up. Bus timing was 15.45 hrs from nasik bus stand.

I request you to please initiate the ticket refund amount.

It's more than 2 months, no action from msrtc.

Ticket number: 35221634
Transaction id: phmp[protected]
Trip number: nskm0010257

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