Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Respected sir/madam,
Am bhakti biradar, i have booked msrtc e-ticket through your portal on 10/11/2018.
I have faced very embarrassing & unethical moment on this journey, because of your transaction gate-way. I have providing all the details below.
Sr ticket no from to departure
Date departure
Time booking
Date booking
Time action reason cancellation
Voucher refund
Reference...

I booked ticket on 12 Nov for Nashik to Pune SHIVSHAHI by payment gateway BillDesk, by Google pay UPI, the money was deducted from my account as it shown on statement of my account but on MSRTC my transaction was not successful and also ticket was not generated . So kindly look into the matter, I had attach my Google pay transaction details . Refund the money back as soon as possible....

Dear Sir/Madam

This is a responsible citizen of india and regularly travelling from msrtc;but from the conductor from the bus is agressively talking with me about the tickit.
I was busy in my office work in mobile so cant able to here his voice, so he just shouted on me in front of whole bus like i am travelling without tickit.
After that I Told him that this is not the way to speak with passenger you speak...

I made a reservation two times for sivashahi bus on 10/11/2018 from solapur to pune morning 6 am & travelling date is 11/11/2018, but both time
Bus tickets are not generated but amount is debited from my account and also in ticket history it not showing any booking formation. Please find attachment.
I provided all formation regarding it.

Hereby i request you to kindly look into the issue and please make the...

Dear sir/madam,
I tried to book e-ticket from official portal on 10th nov 2018 at 14:20. I did online paymet by google pay upi, payment was successful and money get deducted from my account but ticket was not book. Though i book another ticket and i got confirm reservation but 1st paid amount has not refunded. Website showed your money will be refunded. But that did not happen. So i wrote mail to support but didn't get any reply i...

Hello, this is to inform you that i have talked with representative sonali @[protected], she refused to register complaint for the said subject... Kindly look into this with immediate effect.

Travellers are waiting at stand with empty one patient and senior citizen, along with children and ladies.

This seems to be wrong practice from department

Attached reservation list fyi

Thanks,...

Not able to cancel msrtc e ticket booked as guest. Ticket detail and screenshot pasted below. Please help to cancel and refund.
Msrtc call center and email no response inspite spending much time reaching out. It's very pathetic. Please stop making fool to people.

Tk. No.35189248;manasi kulka;miraj-swargate, pu;11/11/18;ss;22:15;sangli-swargate, at22:15;id-;f:1+h:2+c:0=t:3;s:30, 34, 35;rs1005+conchg...

I am vaijinath funde frequently travelling from pathardi to pune and other station also, but every time facing same problem bus departure scheduled is very poor and not on time, in enquiry answer is"bus is not ready, it will take time"
So i request you to take further action this matter and inform depo manager for time schedule for bus departure to avoid traveller inconvenience.
Vaijinath funde
[protected]...

Nashik pune shivshahi bus travelling on 11 november 2018, bus has no curtains available. Not clean. Bus has an dirty odour. Not hygienic at all. Bus seats have food garbage on it. What is the use of such bus when there is no proper service and charging such a cost. Serious actions should be taken. Refund our money and provide satisfactory service. Or else the issue will be tweeted....

I had enquired for the reservation tickets for shivshahi from hingoli to aurangabad in hingoli-pune bus which i was denied at hingoli bus stop saying tickets are provided only in the bus and that there is no prior reservation system available. Later when i entered the bus i was zapped to know that there are reservations available for all shivshahi buses. Also when spoken about this to the ticket checker he royally ignored the complaint and...

Ticket from: latur to pune
Date: 10-nov-18
Ticket no: 35276668
Seat no: 40, 41
We have booked the online reservation of shivshahi bus from latur to pune dated 10-nov-18 at 22:20 hrs. We booked the seat no. 40 & 41 as they were showing at the very front (Screenshot is attached) however the seats at the time of actual journey, was at the back. The staff available at bus stand was useless as they were trying to convince...

We book tickets for jurney on date 7/11/18 at time 00:30 from pune swargate to kolhapur. But instead of shivshahi they provide us green colour local bus. But taking a charges of shivshahi. And the staff of swargate is very useless. The behavior of staff is not good, they talk loudly and they act like a irresponsible person. Specially mr. Shaikh and some one sitting in inqurey room (He dont knw how to speak marthi) the use less staff in swargate....

1) booking date:- 10/11/18
Date of journey:- 11/11/18
Bus service point:- ganagkhed
Boarding point:- ambajogai
Departure point:- chandan nagar
Time of departure from origin:- 18:45
Transaction id:- cicagkdc4c2reg
On same date, i have done another booking.
2)
Booking date:- 10/11/18
Date of journey:- 11/11/18
Bus service point:- ambajogai
Boarding...

When i start the travel from kopargaon i was asked in enquiry office the mh 14 bt 3797 bus number was will go to shirur. When i was take a ticket at that time conductor was told the bus not goes to shirur. I was travel with my family and bags. So how to travel in msrtc buses.
Each an every bus goes to shirur in diwali festivel. I was also came from there.
So please help me and give a good service for us.

Thanx...

We have done booking online from msrtc website for ordinary bus paied extra amount more than ticket online to get seat while travel.

But msrtc department is has no clue about our reservation and on top of it they are saying there is no bus we got time 8.45 am to board the bus.

They are coming with weard reason bus got cancelled and asked to board some other bus and no seat provided asking us to stand we have...

Omerga to latur or return buses are not following the schedule. Frequently it is observed that two buses with same destination are running back to back with first one crowded and next is empty.
Yesterday i was waiting for the bus to reach latur from killari. I was there from 7.55p. M. I was waiting there for more than one hour. And suddenly two buses with same name plate (Omerga to latur) were arrived. There were few senior citizens...

Gurudev Hotel is very costly hotel on Alephata sangamner road, And we are traveling in ST Bus. We have no reach people. And I request you ST Maha mandal need to decide Food/Snacks rates on hotel where is ST stops at least..
So please take necessary action and reply me if you really work for customer..

Advance thanks..

Pravin Andhale
[protected]...

Dear team,

On date 05/11/2018, i have booked my ticket online on msrtc mobile reservation app (As guest).
Mob no -[protected]
Bus timing-10.00 in the morng
Way-nagpur to morshi
But bus not coming due to some tech problm (As per your station master mob no-[protected])
They are told me, they initiated cancelled request of my ticket nd refund will be refunded on my account dirctly but still now...

As tickets are increased, try to maintain bus condition bit good, would won't expect very good or excellent.

Life on death situation, driver also driving bus like roller coaster. Too much sound from each and every corner of bus. Each and every screw in the bus is loosed, all windows are broken. I'm unable to type all details now, because bus is shaking like anything. I know nothing will be changed my complaint. No expectations...

Hello,

I booked a ticket for pune to solapur shivshahi bus on 3rd november 2018 at 12:30pm. An amount of 520 rs was debited from my account but the ticket was not booked. The amount debited was also not reversed.
It's been 5 days we are trying to contact the numbers given on the msrtc website for complaint but they just answer the call and no one is responding from the other side.
This behavior is not at all...