Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I booked shivneri ticket from pune to thane on 2nd oct 2018. Bus timing was 6:30 pm and boarding point was hinjewadi phata.

Bus usually reaches the stop in 45 mins - 1 hour from swargate. I was waiting at the stop till almost 9:30 pm and was constantly trying calling swargate office. Call connected only twice in 2 hours of span and they updated me that buses have not yet arrived from mumbai and there is no bus to depart from pune.

Last update i got around 8:30 pm that the bus has left swargate and they asked me to wait. I waited till 9:30 pm and then again called swargate office. They again told me that the bus has already left and it should have reached at the stop by now, please wait.in few minuted i got call from driver to ask my location and boarding point. Bus was already reached at wakad. Then i got to know from driver that the hinjewadi phata stop has changed. There was no one to provide information regarding stop change. He was asking me to come to wakad at 9:45 pm else wait for the next bus it will reach by 10 pm at the stop.
It was not at all possible to go to wakad as there was no one to drop me off. Driver also denied to refund the charges as bus departed.

However, this is totally msrtc's fault as the 6:30 pm bus left swargate at 8:30 pm (They usually combines 3-4 bus bookings). Also, there was no proper information for stop change and the two stops are not near too. Old one is on the highway after wakad bridge and new one is on the service road, before wakad bridge.

Pune mumbai shivneri has disappeared. It left swargate at 9 am but never reached vanaz. Hundreds of passengers have developed neck problems looking for this bus. Most irresponsible behaviour by the government service even after paying inr500 which is an average person’s daily wage. Conductor at the stop says - this is india!! Amazing confidence in the system.

I am travelling from indapur to swarget in the umarga solapur pune bus. It charges 245 from indapur to pune while other buses charges 180. Though the ticket charge is more the condition of the bus is so bad. Number of seats are in bad condition. One seat is not there in the bus.
This is from umerga bus depot
Which kind of extra service do you provide to charge high.

Vinanti arja,
Mahoday,
Me 28/11/18 amravati depola 50%savalaticha arja nela asta mala sahi v shikka denyachi talatal karnyat alee ashaprakare vidyarthyana tras hoto ahe tari aapan vidyarthanchya pravas savalitikarita mazya arjacha vichar karnyat yava he vinnanti. Maharashtra, st pravasamadhe vidyarthyana 50% savlat arjavar depo vywasthapak kinva sthanak pramukh sahi v 50% savalaticha shikka n deta tyanchi advanuk karun tyanchi hedsad karat.

Sir/madam
I, arif m lukade tried to book a ticket from swargate to borivali on 28/11/2018 at around 10.30 pm.
During the process of confirming the ticket by selecting the seats and following the transaction process through atom transaction selection from your website, the amount of rs 970 got deducted from my account without any confirmation of the tickets being booked.
I havent recieved any email or sms confirmation of ticket booking from your side and further confirmed it with your customer care executive by giving a call on your toll free no.
I kindly request you to look into the matter and refund the amount of 970 which got deducted during the process as early as possible.
Please kind attached below the transaction reference no.
Merchant transaction ref no-[protected]
Atom transaction ref no[protected]
Thank you

Renewal of pass timing over is said by duty incharge at chandrapur bus stand maharashtra.
I work in bank i came to renewal of my pass at chandrapur bus stand at 7 pm dt 27/11/2018 and duty incharge inform me time is over. And also misbehave by staff.
Strict action should be taken and priority to customer also to be given instead of misbehaving with them.

I have been traveling from bhandara to sakoli... U people charged rs 90 for 40 km but there was no ac service also there charging port are off... When i asked conductor she doesn't know anything... When i asked driver he doesn't know there are charging port too... So why 90 it's just like traveling by ordinary bus... Ur positive response towards it will be helpful...

Hi,

I am currently travellling from Mahad Borivali Shivshahi Bus dated 26 th November 2018

The actual departure from Mahad was at 1:30 pm
the bus departed the depot at 2:20 pm

The conductor says that the passengers whose Alighting point is Wakola Police station will have to leave the bus at Bandra teacher colony
How is this possible Santacruz residents alighting at Bandra

As per him due to traffic the passengers will have to alighting at Bandra teacher colony

Why the passengers are not been dropped at their actual arrivals

The AC in the bus is worst water flowing all over the passengers and still the conductor response was it’s ok

Me and the passengers in the same line are totally wet and travelling standing though we have confirm reservations

Still the conductor is not in the mood to take any action

It’s a real waste of money
Worst service experienced ever

I hope proper and strict action will be taken against it

Regards,
Kedar Kalamkar

I have booked a ac shivnery bus ticket on 22nd of november 2018 from mumbai to pune. Due to some reason my payment for 1st time got failed and as per website i should get my money within 7 days but still there are no traces for the same.

I have done my transaction through my debit card.

I have faced same issue on 24th of november 2018 while booking ticket from pune to mumbai.

I showed my election card to conductor bit he refused to give concession saying it is duplicate. Bis no. Mh14 bt 3382. Going from pune to aurangabad at 7.45. Am from pune. I showed him digilocker verified documents on mobile for confirmation but he refused again. Said these are fake. When government accepted it why he should not. Lack of training or letargy trabouled a senior citizen. He was having less money.

Hii msrtc team,
I am a loveble with you but i have an experience about your conductor with me,
I have an travelled on 25th november 2011 by shirpur alibag bus and i also booked my ticket on a bus no.:mh 20 bl2672 from dhule to panvel on 25/11/2018 but after seating on a reserve seat, after 1 hour your bus conductor has told me that i haven't sleep on seat but sleep means only body has dropped on seat like seating but he treats me when i close my eyes due to pain in eyes due to highlights of opposite vehicles but he has not to fair and he said it's not your sleeper coach.
I have an request you to please take an action like that's bad, nonsense employees. He always treats me when i close my eyes, then why i booked my ticket on night that is not a right with normal person.
He is an drunked while on duty how it will be possible in govt. Bus.

I am standing on vaijapur dist aurangabad from 6:35am waiting for bus to gangapur dist aurangabad which is scheduled for 7:15 am but either it didn't come or it didn't have board on it and very sure it was not park at allotted platform and now it's 8:25 am other bus for same destination is scheduled at 8:15 which is not at all here. It seems that on this stand particularly for vaijapur depot there are no boards on buses and no announcement facility and i had also raised complaint in complaint book kept at control room. I had got bus just now at 8:35..

We were at sholapur bus station and wanted to go to miraj so we got into this ac bus which was heading towards kolhapur and driver was seated in front of the wheel. We thought bus will be leaving in a while but it didn't. They said 15 mins every time we asked and they didn't even say that it's going to be late. We were seated there for an hour or more and then when we asked at the enquiry counter. That guy first said that it will be leaving in 10 mins again n later when we said we are listening the same he said conductor is not there so it will take another half n more. So it took us around 9:30 to more than 10:45 to finally move to red bus. They could have atleast announced that this will take time. As we had appointment from doctor to visit. After travelling for 400 km still we won't be getting to meet all because of this transport guys who thinks it's there property so they can do anything they want.

We were travelling from zunnar to murbad by bus no. Mh 12 bt 0212 on 23.11.18 but bus conductor mr. Sunil did not accept senior citizen id card issued by government of india he argued with us saying that they will accept only adhaar card, we informed him according to a bill passed by supreme court of india in september 2018 adhaar is no longer should be treated as id card.. But he resisted and told us he will accept only adhaar card and charged us full fare..

Please tell us is this the rule with state transport authority of maharashtra that they will accept only adhaar card and not other valid documents for age proof

I travelled on 18/11/18 from kalyan to mangaon by, 'bhiwandi-shrivardhan' bus. On my ticket[protected] it was mentioned that bus will start at 7:15am from bhiwandi & will departure from kalyan depot at 7:31am but actually this said so called, 'semi luxary'busdepats at 8:15am. When enquired with driver/conducter, they told that since last three years dep. Time of this bus is 8:15am only & accordingly it departs from kalyan on right time. If it is so then why same is not updated on msrtc site?
While returning back on 21/11/18 from mangaon, by shrivardhan-kalyan ordinary bus, it arrived at mangaon stand at 8:40am & went to workshop then departed from mangaon at 9:05am. It was mentioned on my ticket[protected] that said bus will depart at 7:05am from mangaon. This bus reached kalyan at 2:35pm. Can concerned authority explain why it was delayed by two hours at mangaon?

सर,
मी पुणे ते मुबई प्रवास करत असताना आमची गाडी वाई शेजारी हॉटेल शिवकैलास वर थांबली .तर तिथे शेजारी जे मागनलाल लोणावळा चिक्की चे शॉप आहे त्यांचा प्रत्येक वास्तूचे रेट जास्त आहेत . ते लोकल टेस्ट न केलेले लोकल पदार्थ विकत आहेत .न त्यासाठी जास्त पैसे घेत आहेत .तरी एक तर त्यांनी टेस्ट केलेले पदार्थ विकावेत अन्यथा त्यांची बस थांबा वरील सेवा बंद करावी ..

Sir, i had seated my maasi (Age 55 plus) in shrirampur bus from ahmednagar maliwada depo. As she requested me to leave i left and went back for office in 15 minuted i received a call from her that the driver of vehicle no mh14 bt 3742 has made her leave the bus as she was suppose to take ticket from depo.. And we thought it is regular bus and ticket to be taken from conductor. Had he had some humanity he would have got ticket for her, she had to move down with two luggage and wait for next bus for another half hour.
This is not a complain — but a reminder of humanity much needed

I booked shivshahi bus ticket for journey from pune to mahabaleshwar though online booking on 19th nov. The journey was scheduled for 21st nov. Accordingly i and my wife reached pune bus station st stand to catch the bus. I was informed that bus is on time and will reach at 11:30am. We both waited for it. But at 11:30 instead of shivshahi normal non ac bus arrived. When i inspected for it, i was told by the bus conductor that this bus will only go to mahabaleshwar and shivshahi won't come. I confirmed the same at enquiry counter where a lady was assisting others. She asked the bus conductor to make us available the shivshahi at swargate. Conductor confirmed that he will transfer us at swargate and there he would arrange a shivshahi for us as per the booking. Accordingly we reached swargate.. But there the two faced conductor denied from changing our bus. That # deprived from his commitments he made at pune bus stand and defied his duties.

I just want to know is there any rules left in our system today. If i had to go with this non ac dabba vehicle why would i had booked online well in advance. This was not at all acceptable since we are not a residence of pune. We traveled from nagpur and trip was well planned. I don't have to say any thing to the person reading this. I just wanna say i will never book a government ride again in my life. Because government department stabs like this only and you can't do anything. This is the reason why people no more give values to government stuff. No service, no loyalty, no responsibilities towards duties.

I was travelling from mantha to aurangabad.in this time the conductor did not come & ask me to give ticket after next stop watul passed away. I asked conductor to draw ticket then conductor behaviour suddenly change he got angry and scolding me infront of people i just said sorry and close matter. He behave like this way to me i am at designation of officer i just thought what conductor should behave to ordinary people.

The departure time for the semi luxury bus (Shivajinagar to borivali) was 7am. But it left the depot at 8:20. This has caused extreme inconvenience to all the passengers. There was no prior informing. We had to wait at the stop 1 and a half hour without any clue of the time of arrival. Hope this is not repeated again as there were several senior citizens too who suffered.
Hoping for a reply.