Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Mi kolhapur te mapusa asa tarikh20/12/18 la pravas karat hoto.
Bus madhe jo conductor hota to khup urmath hota sarvanshich ya na tya karnane bhandat hota... Maza shevatcha stop mapusa hota apekshe pramane bus st stand var jane avashyak hote tase n karta conductor ne amhala tethun 2 km lamb high way varach sodale aani bhandan dekhil kele mazyashi... Shivshahi kadun ashya ashikshit lokana job var thevnyachi apeksha navhati...

I travel daily from ghodegaon to aurangabad by bus. All depo buses except akola &basmath depo buses take fair rs100 from ghodegaon to aurangabad. But akola &basmath depo buses take fair rs.105. It means they take rs.5 extra from other depo buses. I think it is because of considering extra stage travel.
Plz do the needful. I will be very thankful to you sir
Thank you

My wife along with 2 children and parents in law are travelling to dapoli from belapur (Navi mumbai) by shivshahi today dated 20/12/2018 (Attached copy of ticket). Estimated boarding time was around 10:30 from belapur, but bus arrived at around 13:30 hrs. During this period no information was provided to us for the delay more importantly bus conductor was also not professional enough to reply to the queries by travelers. Moreover, after reaching to panvel, travelers were informed that due to broken window the bus will not travel and all passengers will be shifted in another bus which is not of shivshahi standards which raise a dispute and another reason for more delay.

This is not the first time we have experienced such situation related to this services, previously also they change the bus type from shivshahi to normal bus and they pay only around 20 rupees as refund which is what is not understood.

Idea of introducing shivshahi service by government was to ensure hassle free travel, but unfortunately it is one of the worst services due to mismanagement, poor planning, unprofessional approach and attitude of the employees who are directly interacting with passengers.

Hoping this complaint will benefit other passenger for hassle free travel.

I had booked 2 Nos seats of MSRTC BUS ticket no 35757408 from pune to belgaum through Redbus portal. Journey date 21/12/2018.dept time 11 pm.
Due to personal reason, I had to cancel my journey and hence I tried to cancel ticket through www.public.msrtc.com but unable to cancel the ticket.
you are reqested to arrange to cancel my ticket and arrange to refund the amount.I was unable to log in to MSRTC WEBSITE but i have forgotten my password. i requested for the same but not got new pass word in my regd e mail.
thanks and regards,
Mukund Gubbi.

I m regular passenger of msrtc on palus - sangli bus route. From 15 days i m facing problem along with lots of passengers regarding irrgular bus service. The buses timings are changed and we have to wait for atleast 1.5 hours for next bus at sangli stand.
Actually on time of morning and evening there is so crowd on s. T. Stand but bus didnt came on time.
And at same time there are 4 buses but then for 2 hours there is no any bus.
So for profit making journies and good customer service please regularize your time schedule and make it very convinent.

I am travelling from pune to panjim. The bus is extremely filthy, it seems it was never cleaned. It keeps stopping every one hour which is not menty online.in the middle of the journey, the driver switched off the ac, the whole bus became one oven chamber and the conductor's attitude is completely lax and very rude. This is one of the worst services provided for the money they have charged.

Sir
There is a non-stop bus from satara to stargate in every 15 minutes as per your time table which is displayed instand.
But you have not followedthat time table resulting long que and crowd. People are waiting for bus reservation for more than a hour. Ticket seller person doesn't behave like a public servant. He is not followed time table. He prefers shivshahi bus which is costly.
We always face this problem plz take necessary steps to get solution

Today i traveled pune to nagpur by bus msrtc sleeper coach pricey1985/- schedule time of arrival 8:40 still 10 am vehicle not reached to destination. Morning it should stop somewhere to do morning work but driver denied to stop saying it will go late actually stop shouldn't be more than 20 minutes but who will tell him god knows. Rude behavior. I thought govt bus will work smooth but still old red bus behaviour please help

I did online reservation for 4 adult seats from swargate to sambhaji nagar kolhapur
Ordinary express total fare of rs1220 (Ticket number[protected]. But the bus was cancelled and 4 seats were adjusted in semi luxury till cbs kolhapur (Not sambhaji nagar, for that i had to pay 200 for rickshaw at 1am). Base fare of semi luxury was 385*4=rs1540. I was asked to pay additional rs376. So now i paid total amount rs[protected]+376). Asking clarification on this extra charges was not answered.
Seat were arranged after waiting for 3hrs at swargate that too because all passengers started shouting at controller.
Really disappointed by the service provided by msrtc.
Hoping extra charged amount will be refunded back.

I have booked above ticket, from my mobile app. I would like to cancel this ticket, booked for 24 dec 18, from chiplun to pune by shivshahi bus, since i have reschedule my journey for 23 dec 18 from ratnagiri to pune by shivshahi sleeper bus. I am a senior citizen and ex defence person.
No option is available for cancelation, if booked from mobile app, as of now.
Please address and resolve, this issue, at the earliest, before i loose my money.

Yesterday i was booked on the 12 noon shivneri bus from swargate to borivali. My alightling point was balewadi at 12.22pm. I reached well in time but there is no sign or information on where exactly one has to wait for the bus. After 45 minutes i went ahead to the wakad bus stop where i was told that if at all the bus leaves on time, it will arrive only after 1pm. It was 1.10 by then. No one was answering the calls at the swargate number. Finally at 1.45 i get through only to be told that the bus has just left at 1 pm and will arrive by 2 pm. The bus number 9760 finally arrived at 2.20 pm when the driver said that the 12 noon bus was cancelled and that this was the 1 pm bus!!! Even that had come late!!
Was it not their responsibility to inform me about the delay or cancellation??? I lost out on an important appointment because of this negligence. As it this was not enough the driver of the bus was playing crude marathi songs so loudly that one could not even rest and take a nap after the horrible ordeal we passengers had already suffered. Even after requesting twice... He played that horrible music for most of the journey. When the music was switched off, the driver and conductor proceeded to talk so loudly that another passenger had to request them to lower their volume. Such behavior is not expected from the staff. Please let me know what action is going to be taken about this complaint... Both with the delay and lack of information and bad behavior of staff. Thanks.

Today 11/12/2018 at 7:30 am i have seated in luxury bus of msrtc for travelling parbhani to jintur in bus no. Mh20 bl3611 parbhani risod. I am regular traveller with msrtc regular. Pass from last 14 years. Conductor of the bus denying to giving difference ticket as to luxury service while other luxury buses had given me the differences of that. It is not fair to exploit customer this is given me mental and economycal harassment. So please justify me & clarify it.
Regards -
T. G. Dhabe
Mob. No. [protected]
Pass no.[protected]
Identy card no.[protected]
Todays bus ticket no.886684
Time : 7:37 am
Conductor name - mrs. M b kendre

Dear sir,
I enquired bus from nashik to pune at nashik new bus stand. Upcoming bus timing was not matching so i requested for previous bus timing for my future travel. But enquiry department refused me to give any details on this.
I again requested them and thereafter depo manager came and me some random questions,. I explained him all the request. But he started threatening me like why you want this extra info, you couldn't ask such questions to depo manager. On my further request on bus timing he raised hand on me and beat me.
I asked for his token number for complaint against him. But refused & beat me free me from office.
All this incidence is captured in the cctv.
Pl refer below info.
Location: new cbs (Thakkar bazar) nashik
Person: depo manager (Nt jadhav - name is not confirmed cause depo manager refused me to give his details)
Date: 09/12/2018
Time : 22.15

Request to take check the cctv footage and take a serious action on him.

Respected sir,
All shivshahi buses are online for booking at night from dhule to pune and from pune to dhule.

Not any ordinary bus or night express bus available for booking at night. Why?

We are poor peoples and we are not afford shivshahi bus.

We have gone to pune by bus from the bus stand but very very huge rush in chopada to pune bus every time. Every time we are facing the problem of seats and we are going to pune in standing situation. Every time we have a huge body pain during this journey.

So please be available the buses (Ordinary or night express) for booking at night.

I hope you understand our situation and provide this buses in night. (From dhule to pune and from pune to dhule)

Yours faithfully,
Aabid qazi

Dear sir,
My wife and self waited for msrtc ac shivneri at 07:00pm at maitri park, chembur for about one and half hour on[protected]Thursday) against online reserved tickets. There was not even a single ac shivneri bus through wakad to aundh. Fortunately, a couple of ac shivneri buses were passing through that stop. As we waited for more than an hour, we requested the ticket examiner to allow us to travel to swargate or pune station ac shivneri via chinchwad. He informed us that we are not allowed to travel any ac shivneri except through wakad. Kindly tell me how long we can wait in a bus stop like maitri park with online reserved ticket. We were forced leave that place at 08:38pm by shivshahi with fresh ticket.
My transaction id:[protected] and ticket no:35651857 for ac shivneri bus. As the trip was not cancelled by us, kindly credit the entitled amount to my credit card no: [protected] of state bank of india visa card.
Thanking you in anticipation

Sincerely yours

N. Natarajan

Cell no:[protected]

E mail id: [protected]@gmail.com

I am traveling in vehicle no. Mh 40 n 8901 which is going from nagpur to devari. Conductor is rude with much attitude that he doesn't take any other person than devari. He is saying bhandara buses are much more leave the vehicle right now and go with another vehicle if you want to go to bhandar. I don't understand is this behavior is good for your company. If someone is going for deveri he is ready to stop anywhere he want but if you are not going then he is shouting on people's. This is happening always with your buses. Help us or stop such service.

Sir,
We i am and our some teachers and students daily travelling since many years by
Wardha to amrawati (By arvi route) bus time - morning departure time from wardha
6.00 a. M. Wardha depo.

But after diwali 2018 bus is not coming on time and we are (Passengers) can not reach our destination and to our duties at time, that was never happens before that, so plz we r requesting solve our problem. Because many people depends on that bus.

Respected sir,
I am sales and marketing person. My msrtc app login was not opened. So my huble requiest to you plz do accept my login id and passward. On app they show invalid id and password. Give me solution for msrtc booking on regular basis. My contact no [protected]
When i am login app show invalid id and password. My mail id [protected]@gmail.com plz send link for correct my id and password

As i was travelling to pune from shirdi with my wife and children my elder daughter was 11 years 7 months on[protected] i requested the conductor to issue me two and half ticket but he refused and asked for the proof i provided original aadhar card and birth certificate soft copy he didn't recognize the birth certificate and issued the full ticket so i please kindly request you to take certain action on him this conductor no is 33431.

Dear sir/mam

My name is alok kolhe today i am standing at sangamner bus stand and waiting for bus to travel at nandur shingote that time at 14:55 at afternoon shrirampur - nashik bus comes in bus stand and i sit in bus bus when conductor came he said that only nashik passenger's have to sit and others have to find another bus to travel between sangamner to nashik that time i asked to conductor why we have to find another bus as this bus have more than 10 empty seats he brutely said that this bus have no stops for nandur shingote, i said why this bus has no stops he said dont ask me questions and he put down me from bus.
Now i have some questions is bus is for passenger's service?
Why we have to trust on bus?
Conductor and drivers have no imotions for passenger's