Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

The st conductor dot stop on goregaon checknaka st stand. When i ask them they said that they dont know goregaon checknaka st stop.
If conductor is senior and do daily that route then why they dont stop and they dont know how to talk with customers or traveller.
In st redervation if i take ticket from nancy colony borivali to rajgurunagar then i can get in the bus at any stop. But they why restict me.

I have booked online ticket today30/12/2018 off shivshahi bus from satara to mumbai central root bus schedule time 6pm boarding point joshi vihir fata and journey to dadar west stop. Bus time to pick up at boarding point is 6.24 pm. I have been present there from 6.15 pm at boarding point to 9.15pm almost 3 hrs. Called 5 times to satara depot for enquiring what was the status of bus but nobody is bothered about me and not helping with any information. Please refund my ticket fare rs. 459. It was a very bad experience i got from st maha mandal. Ticket no 35942146 trip no strl0006467 transaction id no[protected]

I have booked online ticket today30/12/2018 off shivshahi bus from satara to mumbai central root bus schedule time 6pm boarding point joshi vihir fata and journey to dadar west stop. Bus time to pick up at boarding point is 6.24 pm. I have been present there from 6.15 pm at boarding point to 9.15pm almost 3 hrs. Called 5 times to satara depot for enquiring what was the status of bus but nobody is bothered about me and not helping with any information. Please refund my ticket fare rs. 459. It was a very bad experience i got from st maha mandal.

Dear sir,
Today (30/12/2018) i'm travelling from pune to solapur by shivshahi, at 10 pm bus stopped for dinner at hotel named as 'basari'.
The food quality and service was too poor and very limited menu. Due to these reasons not only me but all passengers are disappointed.
So i'm requesting to you please look into this matter.

Thanks,

The food and the service which customers get at bashree (The food stop on the journey) is not at all of good quality and worth the price. The route is pune to solapur, and bus is shivshahi.
It will be profitable for msrtc if they change the hotel where the bus stops for breakfast, as more customers will find it safe to eat there and they will prefer msrtc over other private buses.

I had booked semi luxury bus from nasik to pune with boarding point as sinnar. Travel date was 11 nov, 2018 sunday. I was present on boarding point before scheduled time (16.00 hrs for sinnar bus stand) and was waiting for 3 hours for bus. But bus didn't showed up. Bus timing was 15.45 hrs from nasik bus stand.

I request you to please initiate the ticket refund amount.

It's more than 2 months, no action from msrtc.

Ticket number: 35221634
Transaction id: phmp[protected]
Trip number: nskm0010257

Tk. No.35935851;amit deshmuk;latur-kolhapur;30/12/18;ss;11:00;ujani-miraj at 12:10;id-;f:3+h:0+c:0=t:3;s:21, 22, 25;rs1590+conchg

We reserved 3 seats from ujani to miraj. We left friends marriage in between just yo arrive on timr but bus came nearly 2 hours late.
We called source bus stand latur but didn't get information from concerned officer. When bus arrived, we asked driver reason for late then driver said that no driver was assigned to the bus.

I had uploaded the journey ticket for which I had given 100 Rupee note. Journey ticket 85 Rs. But the conductor returned 10 Rs. stating that if you give 5 Rs. Then I will give 10 Rs. Note with balance 5Rs. Same thing he was telling another passenger. So I could not get balance 5 Rs. I asked at the time of alighting but got same answer. Please enquire and reply

The Driver of this particular bus was speaking over phone. For the first time, i ignored but this happnd three times and he was talking continously for 10-15 mins as if he is sitting at home.
Putting people's life at risk.
Journey- pune to mumbai
MH 06 S 8340
Date and time[protected] at 2pm from swargate bus stand.
Is this actually allowed? Just a query though.

Trying to connect with techinical support team but countinouly busy tone is coming...
When call is connected, no one is answering.

Issue is when i was trying to book online ticket from msrtc portal on 14th sept and 25 dec 2018.. At the last step after make payment getting technical issue on portal due to ticket not confirmed but amount is deducted from account..

No point of contact to get it resolved. Could you please help to get my refund. Refund. This happens to me twice, both the time, i didn't receive any refund.
Please help..

Thanks
Ashish awachar

Today 28.12.18 2 pm i took a pune shivneri bus from aurangabad bus station with a pride that this is top most service provided by mstc but when i got inside the bus it was shocking to see all bus floor was full of water all over floor, seats are dirty and wet news paper stand full of trash, this a poorest service provided against the charges taken, authorities must take a serious action against this.

Khudboddin shaikh
Seat no 4
[protected]

I have booked my ticket from pune to islampur through red bus but could not cancel it through website public. Msrtcors.com.
Please help me to cancel and get refund of my following ticketdetails of e ticket are as follows
Name of passenger-dr meena shrivastava age 67 years, gender-female
Seat no 4, confirmed ticket in general quota
Trip no-sglm0007961 date of journey[protected]

Ticket no[protected] transaction id rbi 45937135
Service start place and boarding place-swar gate pune
Boarding time 16.30 hrs
Service end place sangli, my alighting point islampur
Bus - shivshahi
Basic fare 344 re
Reservation charges 10 re
Asn - 1 re
Total charges (Includes gst) 355 re
Red bus tin tmdf26516813

I have booked 2 tickets on 26 dec 2018 for pune to shirdi by payment gateway billdesk, by google pay upi, the money was deducted from my account as it shown on statement of my account but on msrtc my transaction was not successful and also ticket was not generated. So kindly look into the matter, i had attach my google pay transaction details. Refund the money back as soon as possible.

I have raised complaint to below emails
[protected]@trimax.in [protected]@techprocess.co.in [protected]@atomtech.in [protected]@fss.co.in

-mangesh

Trying to connect with techinical support team but countinouly busy tone is coming...

Issue is when I was trying to book online ticket from msrtc portal on 25 Dec 2018..At the last step after make payment getting technical issue on portal due to ticket not confirmed but amount is deducted from account..

No point of contact to get it resolved. Could you please help to get refund.

Thanks,
Lalit pawar
[protected]

Dear sir/ mam,
I made a reservation for ordinary express bus from narayangaon - borivali for date: 27/12/18
The details are given below.
Ticket number : 35881109
Trip number : thnm0004884
Transaction id :[protected]
I was informed that the bus is not available for the day as it was cancelled by msrtc and i was asked to make a complain to get the refund of my ticket.

Hereby i request you to kindly look into the issue and please make the refund to my account as soon as possible.

Thanking you in anticipation.

To,
The depo manager,
Nagpur depo, nagpur.
Subject : brahmapuri bus no-5825 has carried away my family bag.
Respected sir,
I am humbly requesting you that, i was coming with family from talegaon to nagpur on dt. 26/12/18 time near about 5 pm, bus no 5825 - brahamapuri has come on the talagaon bus stop.
I have keep my family bag in the bus and when i get off to take my daughter (Child) the bus runaway with in 15 second ; however i have noticed to the conductor while getting off.
I have called to the bus conductor and driver but conductor has not stopped the bus.
I have request to the depo manager at talegaon; he has called at karanja depo to mr. Shirpurkar and said to take away the bag with him at depo.
When i reach at the karanja depo to mr shirpurkar sir he said “ the bus runaway speedily however i have handly signal him.”
Shree shirpurkar sir has requested to kondhali depo for bag but the bus has not stop at the kondhali bus-stop.
At last i have asked at the nagpur depo the bus was runaway..
Sir, my family bag is most important for me because there are most useful things including cloths, mobile, money, medicine and so.
You are requested to help me and if found the bag kindly collect it at the nagpur depo i will collect it myself.

Sanjay dagde
From:
Sanjay dagde
Mob. No. Is [protected].
Ayodhya nagar,
Nagpur
Maharashtra

Dear sir,
I was at indira college wakad bus stop on 22/12/2018.
Bus did not come till 7.30 pm for the ticket number 35818365.
I had called the number [protected] at swargate and i was given bus number 8346 will come, though i was waiting, on arrival of bus i was told to book fresh ticket, as a result i could not travel and more over the conductor said the bus will go up to dadar and not borivali as per my booking, the ticket was booked through app. And payment was done through nett banking request for refund of the same as travel couldn't take place.
My email i'd is [protected]@gmail.com.
Expect your speedy action.

Thanking you
Yours sincerely
Shivakumar iyer.

Shivakumar iyer


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Maharashtra State Road Transport Corporation [MSRTC]
Customer Care Service
Customer satisfaction rating
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Complaints1307
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Resolved11
phone
+[protected]
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website www.msrtc.gov.in
location Pune Station, Pune, India - 411001
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Dear all,
Today i. E on 25th december, 2018 i has reserved two seats in shivshahi msrtc bus from hyderabad to latur. I booked the ticket on red bus on 24th, ticket no:[protected], transaction id:-rb[protected]. The scheduled departure time was at 8:00 am from mahatma gandhi bus stop, hyderabad. We had been waiting for the bus from 7:00 am, but the bus did not reached there up to 10:00 am. We tried for on line cancellation. But there was no option available through online. Are we the victim of a public looting by the msrtc. Refund our money

I have reserved a ticket in bus Jalgaon to AURANGABAD & expected time was 16.30 pm.Ticket number[protected]
Bus number is MH 20 BL 2648
Complaints
Bus come late at 17.30 pm
No driver, conductor or controller know about bus & were not aware about the reayas well as cause of late
Incharge of CBS give very casual answers as even if you have reserved a ticket you can sit any bus & we will try to adjust.
Negligence from driver, conductor, controller & CBS incharge.
Even bus with 17.30 pm gone right time but above mentioned bus started late at 17.40 pm
-person complaining-Mr Prakash
Ticket No 35853932
Jalgaon- AURANGABAD
Bus No-
MH 20-BL 2648

Dear sir,
I was at indira college wakad bus stop on 22/12/2018.
Bus did not come till 7.30 pm for the ticket number 35818365.
I had called the number [protected] at swargate and i was given bus number 8346 will come, though i was waiting, on arrival of bus i was told to book fresh ticket, as a result i could not travel and more over the conductor said the bus will go up to dadar and not borivali as per my booking, the ticket was booked through app. And payment was done through nett banking request for refund of the same as travel couldn't take place.
My email i'd is [protected]@gmail.com.
Expect your speedy action.

Thanking you
Yours sincerely
Shivakumar iyer.

Shivakumar iyer