Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Tk. No.35935851;amit deshmuk;latur-kolhapur;30/12/18;ss;11:00;ujani-miraj at 12:10;id-;f:3+h:0+c:0=t:3;s:21, 22, 25;rs1590+conchg

We reserved 3 seats from ujani to miraj. We left friends marriage in between just yo arrive on timr but bus came nearly 2 hours late.
We called source bus stand latur but didn't get information from concerned officer. When bus arrived, we asked driver reason for late then driver said that no driver was assigned to the bus.

I had uploaded the journey ticket for which I had given 100 Rupee note. Journey ticket 85 Rs. But the conductor returned 10 Rs. stating that if you give 5 Rs. Then I will give 10 Rs. Note with balance 5Rs. Same thing he was telling another passenger. So I could not get balance 5 Rs. I asked at the time of alighting but got same answer. Please enquire and reply

The Driver of this particular bus was speaking over phone. For the first time, i ignored but this happnd three times and he was talking continously for 10-15 mins as if he is sitting at home.
Putting people's life at risk.
Journey- pune to mumbai
MH 06 S 8340
Date and time[protected] at 2pm from swargate bus stand.
Is this actually allowed? Just a query though.

Trying to connect with techinical support team but countinouly busy tone is coming...
When call is connected, no one is answering.

Issue is when i was trying to book online ticket from msrtc portal on 14th sept and 25 dec 2018.. At the last step after make payment getting technical issue on portal due to ticket not confirmed but amount is deducted from account..

No point of contact to get it resolved. Could you please help to get my refund. Refund. This happens to me twice, both the time, i didn't receive any refund.
Please help..

Thanks
Ashish awachar

Today 28.12.18 2 pm i took a pune shivneri bus from aurangabad bus station with a pride that this is top most service provided by mstc but when i got inside the bus it was shocking to see all bus floor was full of water all over floor, seats are dirty and wet news paper stand full of trash, this a poorest service provided against the charges taken, authorities must take a serious action against this.

Khudboddin shaikh
Seat no 4
[protected]

I have booked my ticket from pune to islampur through red bus but could not cancel it through website public. Msrtcors.com.
Please help me to cancel and get refund of my following ticketdetails of e ticket are as follows
Name of passenger-dr meena shrivastava age 67 years, gender-female
Seat no 4, confirmed ticket in general quota
Trip no-sglm0007961 date of journey[protected]

Ticket no[protected] transaction id rbi 45937135
Service start place and boarding place-swar gate pune
Boarding time 16.30 hrs
Service end place sangli, my alighting point islampur
Bus - shivshahi
Basic fare 344 re
Reservation charges 10 re
Asn - 1 re
Total charges (Includes gst) 355 re
Red bus tin tmdf26516813

I have booked 2 tickets on 26 dec 2018 for pune to shirdi by payment gateway billdesk, by google pay upi, the money was deducted from my account as it shown on statement of my account but on msrtc my transaction was not successful and also ticket was not generated. So kindly look into the matter, i had attach my google pay transaction details. Refund the money back as soon as possible.

I have raised complaint to below emails
[protected]@trimax.in [protected]@techprocess.co.in [protected]@atomtech.in [protected]@fss.co.in

-mangesh

Trying to connect with techinical support team but countinouly busy tone is coming...

Issue is when I was trying to book online ticket from msrtc portal on 25 Dec 2018..At the last step after make payment getting technical issue on portal due to ticket not confirmed but amount is deducted from account..

No point of contact to get it resolved. Could you please help to get refund.

Thanks,
Lalit pawar
[protected]

Dear sir/ mam,
I made a reservation for ordinary express bus from narayangaon - borivali for date: 27/12/18
The details are given below.
Ticket number : 35881109
Trip number : thnm0004884
Transaction id :[protected]
I was informed that the bus is not available for the day as it was cancelled by msrtc and i was asked to make a complain to get the refund of my ticket.

Hereby i request you to kindly look into the issue and please make the refund to my account as soon as possible.

Thanking you in anticipation.

To,
The depo manager,
Nagpur depo, nagpur.
Subject : brahmapuri bus no-5825 has carried away my family bag.
Respected sir,
I am humbly requesting you that, i was coming with family from talegaon to nagpur on dt. 26/12/18 time near about 5 pm, bus no 5825 - brahamapuri has come on the talagaon bus stop.
I have keep my family bag in the bus and when i get off to take my daughter (Child) the bus runaway with in 15 second ; however i have noticed to the conductor while getting off.
I have called to the bus conductor and driver but conductor has not stopped the bus.
I have request to the depo manager at talegaon; he has called at karanja depo to mr. Shirpurkar and said to take away the bag with him at depo.
When i reach at the karanja depo to mr shirpurkar sir he said “ the bus runaway speedily however i have handly signal him.”
Shree shirpurkar sir has requested to kondhali depo for bag but the bus has not stop at the kondhali bus-stop.
At last i have asked at the nagpur depo the bus was runaway..
Sir, my family bag is most important for me because there are most useful things including cloths, mobile, money, medicine and so.
You are requested to help me and if found the bag kindly collect it at the nagpur depo i will collect it myself.

Sanjay dagde
From:
Sanjay dagde
Mob. No. Is [protected].
Ayodhya nagar,
Nagpur
Maharashtra

Dear sir,
I was at indira college wakad bus stop on 22/12/2018.
Bus did not come till 7.30 pm for the ticket number 35818365.
I had called the number [protected] at swargate and i was given bus number 8346 will come, though i was waiting, on arrival of bus i was told to book fresh ticket, as a result i could not travel and more over the conductor said the bus will go up to dadar and not borivali as per my booking, the ticket was booked through app. And payment was done through nett banking request for refund of the same as travel couldn't take place.
My email i'd is [protected]@gmail.com.
Expect your speedy action.

Thanking you
Yours sincerely
Shivakumar iyer.

Shivakumar iyer


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Maharashtra State Road Transport Corporation [MSRTC]
Customer Care Service
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phone
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website www.msrtc.gov.in
location Pune Station, Pune, India - 411001
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Dear all,
Today i. E on 25th december, 2018 i has reserved two seats in shivshahi msrtc bus from hyderabad to latur. I booked the ticket on red bus on 24th, ticket no:[protected], transaction id:-rb[protected]. The scheduled departure time was at 8:00 am from mahatma gandhi bus stop, hyderabad. We had been waiting for the bus from 7:00 am, but the bus did not reached there up to 10:00 am. We tried for on line cancellation. But there was no option available through online. Are we the victim of a public looting by the msrtc. Refund our money

I have reserved a ticket in bus Jalgaon to AURANGABAD & expected time was 16.30 pm.Ticket number[protected]
Bus number is MH 20 BL 2648
Complaints
Bus come late at 17.30 pm
No driver, conductor or controller know about bus & were not aware about the reayas well as cause of late
Incharge of CBS give very casual answers as even if you have reserved a ticket you can sit any bus & we will try to adjust.
Negligence from driver, conductor, controller & CBS incharge.
Even bus with 17.30 pm gone right time but above mentioned bus started late at 17.40 pm
-person complaining-Mr Prakash
Ticket No 35853932
Jalgaon- AURANGABAD
Bus No-
MH 20-BL 2648

Dear sir,
I was at indira college wakad bus stop on 22/12/2018.
Bus did not come till 7.30 pm for the ticket number 35818365.
I had called the number [protected] at swargate and i was given bus number 8346 will come, though i was waiting, on arrival of bus i was told to book fresh ticket, as a result i could not travel and more over the conductor said the bus will go up to dadar and not borivali as per my booking, the ticket was booked through app. And payment was done through nett banking request for refund of the same as travel couldn't take place.
My email i'd is [protected]@gmail.com.
Expect your speedy action.

Thanking you
Yours sincerely
Shivakumar iyer.

Shivakumar iyer

I am dr. Aniruddha kulkarni residing in lavel khed ratnagiri. I was travelling from mahad to dabhil by nemem aram bus l3855 bhayindar-adare-anari, as i was getting down the bus, the bus driver did not stop the bus at exact stop he stopped behind the stop n conductor named-n t horkat no manners of talking he was telling to getting down from bus too quickly and did not talking properly. Just because of this some. Of this msrtc is going under losss and public demand decreases. No manners at all to talk frm. Your side
Look into it take action
I am doctor by profession its n insult infront of people by conductors and drivers.
I need action against this driver and conductor
My email.. Dr. Aniruddha. [protected]@gmail.com
My contact-[protected]

Mi kolhapur te mapusa asa tarikh20/12/18 la pravas karat hoto.
Bus madhe jo conductor hota to khup urmath hota sarvanshich ya na tya karnane bhandat hota... Maza shevatcha stop mapusa hota apekshe pramane bus st stand var jane avashyak hote tase n karta conductor ne amhala tethun 2 km lamb high way varach sodale aani bhandan dekhil kele mazyashi... Shivshahi kadun ashya ashikshit lokana job var thevnyachi apeksha navhati...

I travel daily from ghodegaon to aurangabad by bus. All depo buses except akola &basmath depo buses take fair rs100 from ghodegaon to aurangabad. But akola &basmath depo buses take fair rs.105. It means they take rs.5 extra from other depo buses. I think it is because of considering extra stage travel.
Plz do the needful. I will be very thankful to you sir
Thank you

My wife along with 2 children and parents in law are travelling to dapoli from belapur (Navi mumbai) by shivshahi today dated 20/12/2018 (Attached copy of ticket). Estimated boarding time was around 10:30 from belapur, but bus arrived at around 13:30 hrs. During this period no information was provided to us for the delay more importantly bus conductor was also not professional enough to reply to the queries by travelers. Moreover, after reaching to panvel, travelers were informed that due to broken window the bus will not travel and all passengers will be shifted in another bus which is not of shivshahi standards which raise a dispute and another reason for more delay.

This is not the first time we have experienced such situation related to this services, previously also they change the bus type from shivshahi to normal bus and they pay only around 20 rupees as refund which is what is not understood.

Idea of introducing shivshahi service by government was to ensure hassle free travel, but unfortunately it is one of the worst services due to mismanagement, poor planning, unprofessional approach and attitude of the employees who are directly interacting with passengers.

Hoping this complaint will benefit other passenger for hassle free travel.

I had booked 2 Nos seats of MSRTC BUS ticket no 35757408 from pune to belgaum through Redbus portal. Journey date 21/12/2018.dept time 11 pm.
Due to personal reason, I had to cancel my journey and hence I tried to cancel ticket through www.public.msrtc.com but unable to cancel the ticket.
you are reqested to arrange to cancel my ticket and arrange to refund the amount.I was unable to log in to MSRTC WEBSITE but i have forgotten my password. i requested for the same but not got new pass word in my regd e mail.
thanks and regards,
Mukund Gubbi.

I m regular passenger of msrtc on palus - sangli bus route. From 15 days i m facing problem along with lots of passengers regarding irrgular bus service. The buses timings are changed and we have to wait for atleast 1.5 hours for next bus at sangli stand.
Actually on time of morning and evening there is so crowd on s. T. Stand but bus didnt came on time.
And at same time there are 4 buses but then for 2 hours there is no any bus.
So for profit making journies and good customer service please regularize your time schedule and make it very convinent.