Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Why the msrtc app neither the website allows booking for half tickets for children? It shows error as payment mismatch.
Also why are you asking original aadhar while booking at st stand depot. The ichalkaranji bus depot officers asking original aadhar card for booking at bus depot. They are not at all costs operative. We showed them the xerox of aadhar cards for ticket booking but reluctant to answer the questions.

Dear sir/ mam,
I made a reservation for shivshahi sleeper coach bus from pune-satana for date: 16/11/18.
The details are given below.
Ticket number : 35426987
Trip number : dhll0008066
Transaction id : phmp[protected]
I was informed that the bus is not available for the day as it was cancelled by msrtc and i was asked to make a complain to get the refund of my ticket.

Hereby i request you to kindly look into the issue and please make the refund to my account as soon as possible.

I booked semi luxury shivshai from kolhapur to hyderabad on 10 nov 2018... I completed all my procedure and payment is done using nate banking.. I cancelled my ticket... So after 7-8 days i dont get any refund and i also dont got any refunf voucher id.. My cancelation vouncher id is 35271445... So give me my refund asap...

Thank you..

I booked semi luxury shivshai from kolhapur to hyderabad on 10 nov 2018...
I completed all my procedure and payment is done using nate banking.. I cancelled my ticket before 2 days on nov 9..
So after 7-8 days i dont get any refund on my bank account.. My cancelation vouncher id is 35271445... So refund money asap and resolve this complaint

Thank you..

Dear sir/ mam,
I made a reservation for shivneri sleeper coach bus from pune-satana for date: 16/11/18.
The details are given below.
Ticket number : 35426987
Trip number : dhll0008066
Transaction id : phmp[protected]
I was informed that the bus is not available for the day as it was cancelled by msrtc and i was asked to make a complain to get the refund of my ticket.

Hereby i request you to kindly look into the issue and please make the refund to my account as soon as possible.

I am booked on online msrtc app. The booked seat no 40, 41 and 8. Date of journey 15.11.2018. Time 16.30. Ticket no.
35429422.
The booked seats 40 and 41 shown on app right side 2nd seat. But actually it is in st last seat.
It is very bad service to the customer. So please give me compensation for that. Because it is your fault. I am also written complete in ichaljaranji st stand complaint book.
Take serious action on it.

I want to draw your kind attention of the irregular bus service (Panvel to Vasheni kelvane via Kharpada) & (Vasheni kelvane to Panvel Via Chirner- Round bus) Time : 07.30 am from panvel. The passengers face hardships since the bus is never punctually.The actual passengers have sometimes to have to wait for hours together to catch a transport.
I, therefore request you to check out the matter.
Thanking you,

Hotel bashri food quality provided is not good very bad cold idli at higher cost
Price.
Even the upma was not cooked properly.
We traveled from pune to solapur by shivshahi.
The bus should stop at good hotels.
The hand in gloves of authority with hotel is visible very clearly.
Even the public toilet on swargate bus stand is stinking very badly.
Msrtc is charging very heavily but services are good.

Its not a complain but i just want to give one suggestion regarding to the bus.
As we know the fuel price is to much rasing dad by day for our future to make our indian currency valu bigger and to develope our country so why we also not contributing for our country. Today at 11:40 around at nalasopara west bustand on 14 nov 2018. I had noticed one thing if the bus is waiting for the passenger getting filled in it so why the bus driver or controller is wasting our goverment money in fuel by keeoing it on for 20 to 30 minutes even they are not their in that driver cabin although they turned the engine on. I am requesting to you to plz take some kund action towards this topic and save our money and also wastage of fuel.

I ananta vitthalrao pawar, traveling from ladsawangi (Aurangabad) to cidco (Aurangabad) daily and i purchased general pass and paid ₹1800. Validity of pass is from 24 october to 22 nov 2018. But from 7 nov msrtc doesn't run the bus on particular root. I have travell by private vehicles. I paid money but i have to money for traveling.
I want my refund or start the bus.

मेरा नाम अनिरुद्ध जैस्वाल है, मैंने अपनी मां श्रीमती शकुंतला जैस्वाल (उम्र 54 वर्ष) का ऑनलाइन रिजर्वेशन शिवशाही बस से अकोला से नागपुर का करवाया था जिसका टाइम[protected] को सुबह 5.5 मिनट का था। मेरी माँ सुबह 4, 30 बजे से अकोला बस स्टैंड पे पहोंची और बस का इंतेज़ार किया, बस नही आने पर पूछताछ काउंटर पर गयी तो बोला गया 2 घंटे देरी से आएगी, 2 घंटे हो जाने पर दोबारा पूछा गया तो कहते है कि आप प्रिंटेड टिकट ले आओ आपको दूसरी बस में बैठाल देते है, जबकि ऑनलाइन टिकट में कही नही लिखा कि प्रिंटेड टिकट साथ मे लाना ज़रूरी है, इतनी सुबह प्रिंटेड टिकट की व्यवस्था नही हो पाई और यही करते करते 8 बज गया, और पूरे 4 घण्टे इंतेज़ार करवाने के बाद कहते है कि जिस बस में आपका टिकट था वो बस यात्रियों के कम होने की वजह से कैंसिल हो चुकी है, और जब पूछा गया कि आपने क्यो नही बताये पहले तो उनका कहना था कि हम 3 घंटे से पहले नही बता सकते थे, जबकि मेरी माँ के देखते देखते 4 घंटे में 10 से 15 शिवशाही बस खाली गाड़ी नागपुर की ओर रवाना हुई। आखिरकार 8.30 की गाड़ी से उन्हें नागपुर रवाना किया गया।
बहोत ही घटिया सर्विस शिवशाही बस की, एक 54 साल की अकेली महिला को सुबह 4.30 से 8.30 बजे तक इंतेज़ार करवाया गया, बहोत उम्मीदों से मैं ये कंप्लेंट आपके सामने रख रहा हु की दोषियों के खिलाफ कड़ी कार्यवाही की जाए ताकि किसी अन्य महिला के साथ ऐसा न हो।
बस की ऑनलाइन टिकट मैं इस कंप्लेंट के साथ अटैच कर रहा हु कृपया देखे।

Respected sir/madam,
Am bhakti biradar, i have booked msrtc e-ticket through your portal on 10/11/2018.
I have faced very embarrassing & unethical moment on this journey, because of your transaction gate-way. I have providing all the details below.
Sr ticket no from to departure
Date departure
Time booking
Date booking
Time action reason cancellation
Voucher refund
Reference no
1 35328029
Udg awbcdco 11/11/18 07:30 10/11/18 17:40 can not cancel -

When i was reached & to be seated on my own reservation seat, then the respective conductor of the bus came & told, seat is not reserved; your name is not displaying in my updated list; so you can pay the full charges of your udgir to aurangabad journey. So i have paid all the fair amount 645/- rs.
I have enclosed all the details: 1) ticket 2) amount deducted sms 3) icici bank details; please go through it.
Need to clear our transaction, as soon as possible amount of ticket will be deposited on transaction account.

I booked ticket on 12 Nov for Nashik to Pune SHIVSHAHI by payment gateway BillDesk, by Google pay UPI, the money was deducted from my account as it shown on statement of my account but on MSRTC my transaction was not successful and also ticket was not generated . So kindly look into the matter, I had attach my Google pay transaction details . Refund the money back as soon as possible.

Dear Sir/Madam

This is a responsible citizen of india and regularly travelling from msrtc;but from the conductor from the bus is agressively talking with me about the tickit.
I was busy in my office work in mobile so cant able to here his voice, so he just shouted on me in front of whole bus like i am travelling without tickit.
After that I Told him that this is not the way to speak with passenger you speak politely, still he was arguing with me.
Sir if this scenario is happening in the bus travelling from the any employee then we as you should again teach your employees about MSRTC tagline PASSENGERS ARE GOD
I think employee from msrtc should also follow the same.

I made a reservation two times for sivashahi bus on 10/11/2018 from solapur to pune morning 6 am & travelling date is 11/11/2018, but both time
Bus tickets are not generated but amount is debited from my account and also in ticket history it not showing any booking formation. Please find attachment.
I provided all formation regarding it.

Hereby i request you to kindly look into the issue and please make the refund to my account as soon as possible and please reply me.

Dear sir/madam,
I tried to book e-ticket from official portal on 10th nov 2018 at 14:20. I did online paymet by google pay upi, payment was successful and money get deducted from my account but ticket was not book. Though i book another ticket and i got confirm reservation but 1st paid amount has not refunded. Website showed your money will be refunded. But that did not happen. So i wrote mail to support but didn't get any reply i even attached transaction detail to mail but nothing happened. I called on both given numbers on website but my call did not attain by anyone.
Now i am feeling helpless so please do the needful asap..
Awaiting for your positive and kind response.
Thank you.

Hello, this is to inform you that i have talked with representative sonali @[protected], she refused to register complaint for the said subject... Kindly look into this with immediate effect.

Travellers are waiting at stand with empty one patient and senior citizen, along with children and ladies.

This seems to be wrong practice from department

Attached reservation list fyi

Thanks, saurabh nimbalkar
[protected]

Not able to cancel msrtc e ticket booked as guest. Ticket detail and screenshot pasted below. Please help to cancel and refund.
Msrtc call center and email no response inspite spending much time reaching out. It's very pathetic. Please stop making fool to people.

Tk. No.35189248;manasi kulka;miraj-swargate, pu;11/11/18;ss;22:15;sangli-swargate, at22:15;id-;f:1+h:2+c:0=t:3;s:30, 34, 35;rs1005+conchg

I am vaijinath funde frequently travelling from pathardi to pune and other station also, but every time facing same problem bus departure scheduled is very poor and not on time, in enquiry answer is"bus is not ready, it will take time"
So i request you to take further action this matter and inform depo manager for time schedule for bus departure to avoid traveller inconvenience.
Vaijinath funde
[protected]

Nashik pune shivshahi bus travelling on 11 november 2018, bus has no curtains available. Not clean. Bus has an dirty odour. Not hygienic at all. Bus seats have food garbage on it. What is the use of such bus when there is no proper service and charging such a cost. Serious actions should be taken. Refund our money and provide satisfactory service. Or else the issue will be tweeted.