Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

There is frequent problem of late vehicle and puncture issue for jath depot of maharashtra state transport.

Even in general st announcement done is not proper either sound system is not correct or staff may required training. People are not even bother to speak about issue and if someone speak st staff is rude to answer or they do not have solution.

I was waiting for warud/sati bus to go my home town, bus timing was 4.30 bus i waited for 3 hrs after that manager said that your bus has been canceled, what should passengers will do in such situations?
Such kind of late issue is happening daily and passangers are facing lots of problems with this and branch manager is not operating tha timing of the bus because of that passangers facing problems.

Shivshahi bus from shivaji nagar to tuljapur (4th nov 2018 sunday) is not arrived and passanger are still waiting from 2 pm and there is no help from any other employees from swagate bus depo, the employees in swargate are not co operating at all and are abusing passangers and even tried to hit, we want our refund back and need a serious customer care or complaint number so passangers are very angry.

Respected sir, at bhandara bus stop the bus departure time are a appropriate. On date of 3 nov 2018 all the people who have to go to their villages waiting for bhandara-wadsa bus which had given time 2.30 pm but msrtc bus no. Mh-40. Y.5361 doesn't come on given time. After far waiting for it, all the people decided to go from other buses which are not exactly going to their villages. Suddenly at 3.45 pm after long waiting bus comes at 3.45 pm for that no announcement is there and bus stop for just 3-4 min. After3-4 min bus driver comes and bus suddenly goes i and many other passengers are still in other bus, as the bus is going to departure from bhandara bus stop we realised that bus is going to departure, we suddenly come out of the other bus and we had donerequest to stop, but the bus doesn't stop at all. Sir our humble request to you is sharp punishment should be given to ticket collector and driver of the bus and the commeety also which does not work properly.

प्रवाशांच्या सेवसाठी तत्पर.. Is your tagline right?? You people are really serious about it. You have got extra buses for diwali festival. But there is no proper management about reservation. Due to this i have missed my bus & i have seen many people who faced the same problem. The biggest issue is safety there is proper check post at the entrance of bus stand? Will you be held liable if something bad happen? Try to improve your internal management & if you can't outsource it as you people have so many funds in your reserve. Hope to have good services from you people next time.

I am travelling from nashik to kasara by nashik kasara bus. It was suppose to leave at 6... All passangers were waiting inside bus still driver did noht leave on time. Because pf that everyday we miss local from kasara of 7:22am... We misa this local by just 10 minutes... If instead of wasting time wandering here and there if driver could just be punctual enough that would be grateful... This is observed almost every day... If this is the situation kindly atleast change the time of bus from 6 am to 6:20am... Hopefully this complaint would be considered and needful would be done...

I'm complaining about the msrtc reservation system both online and offline. The web portal for the same doesn't load or show any locations and even though having access to internet almost everyone have to undergo offline procedure which is very hectic and dizzy. No proper response to public inquiry and guidance. Overall the system is too worse and needs lot of improvement.

Dear sir, i cancelled my online journey ticket, as per message on msrtc online reservation system my cancellation voucher number is 35007470. Even after around 7 days from ticket cancellation date, i didnt received my refund amount. As per message of msrtc i should receive my amount within 7 days after cancellation, please guide me to receive my ticket cancellation amount. Thank you. Priyanka jadhao [protected] [protected]@gmail.com

I have made online booking of shivshahi bus on as under
On 31.10.2018, ticket number 34877060 rs.795/-
On 03.11.2018, ticket number 34876894 rs.875/-
On 09.11.2018, ticket number 34876934 rs.875/-
And ticket no.34945269 rs.1750/-
But your company as of suddenly cancelled concern shivshahi bus. Even i tried to cancel those tickets but you have not provided cancellation option. Surprisingly you have mentioned option that, "cannot cancel". This is disgusting service. Even depo manager told you have booked online we cant do manually. It means you are misappropriated said money without giving proper service and without availing any bus service. Is it joke?

I am writting this complain in utter agony and i want you to understand the same, i have tried to book tickets from pune to aurangabad twice since yesterday and i am not able to book ticket.
Money gets deducted and no ticket is booked and i wait for my money to refund back to me and thats gets after 8 days.
Pathetic this is and this has happened many a times.
Do you want us to book tickets online or not???
I
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Transaction details

Merchant name: maharashtra state road transport corporation
Merchant site: www.msrtc.com
The charge will appear on your credit card / account statement as maharashtra state road transport corporation

Transaction date & time

[protected]:40:19 pm

Merchant transaction reference no.

[protected]

Atom transaction reference no.

[protected]

Payment mode

Debit card

Card brand

Amount

225.00

Customer name

Harshal deshpande

Customer email id

[protected]@gmail.com

Transaction status

Success

Hi,

I have booked a online ticket for dated 29th october 2018 for valsad to shahada bus trip no 506468 ticket number 35017350 transaction numbers rb[protected] in bookings ticket bus timing is showing 10:30 so we are reached at boarding point at 9:30 and waiting for the schedule bus but till 11:20 there is no any bus come to valsad st stand i am enquiry to control room but they said there no any buses to shahada from valsad for the same i already write three mails bu no any response from your side my contact number is [protected]

This is 3 pm bus from Aurangabad-Pune MSRTC AC Shivneri. Charging 775 rs for such a dirty seats. Really not worth. When make complaint staff is pathetic saying if you don't want to travel don't come but we won't clean the bus. This is not expected when you get charged that heavy and in return you get such kind of service. MSRTC should make a note of it and improve the quality as this reflects the fatal attitude and becomes the question of state pride.

Hi,

My sister booked a shivneri bus from stargate to thane today (31-oct-2018) for 1:30 pm. When she was about to reach bus stop, she got a call from the bus driver at 1:15 pm that the bus will leave early so please come quickly. She reached the bus stop at 1:30 but the bus was gone by then. She called the driver but he said that she can take the next bus with the same ticket. When she checked the same with the people at ticket counter they refused to book allow her on the next bus with same ticket and argued very rudely. After a lot of argument they finally booked the ticket on the next bus without taking any extra money.
This is really not expected from msrtc. Hope this type of incident will not happen in future.

Regards,
Amol
#[protected]

I am a routine traveler from borivali to patlipada thane and you have ac bus facility from borivali to thane and there are 2 types of ac bus one is with conductor and other is without conductor, and in bot the cases your staff denies to stop the vehicle at patlipada as you do not stop at customers location your services of ac bus are under utilized where as tmt and nnmt even after keeping the fare double than yours, their bus goes full, kindly arrange to provide feedback to your staff and also confirm why the bus cannot stop in between stops even after conductor having duty in that bus
Kindly provide me the reply on the below given number or email id
Liju daniel
[protected]
Daniel. [protected]@gmail.com

Hi,
I am Mahesh. I have booked ticket from Shivaji Nagar Pune to sangamner. bus is at 2.00 AM from shivaji nagar pune to Kalwan on 4th novermber 2018. I have booked tickets for two seats number is 9, 10. I have to cancel this both tickets but ticket is not showing in my ticket history and my ticket is confirmed. my ticket no. is 35011088 and registerd email id is [protected]@gmail.com. I told MSRTC team about my issue but they didn't...

Dear Sir, I cancelled my online journey ticket, even after around 10 days from ticket cancellation date i didnt received my refund amount. as per message of MSRTC I should receive my amount within 7 days after cancellation, Please guide me to recive my ticket cancellation amount.

Ticket No:34918585
Route: NASHIK MELA STAND TO SHIVAJI NAGAR PUNE VIA
SANGAMNER BY PASS
Boarding Stop: NASHIK MELA STAND
Alighting Stop: SHIVAJI NAGAR PUNE
Bus Type: SHIVSHAHI
Total Fare(): 1640.00
Journey Date: 21/10/18 00:30
Cancellation Voucher No 34918769

Contact Details
Mobile Number: +91-[protected]
Email Id: tanmay.[protected]@yahoo.com

Passenger Names:
Chetan Jagtap
Tanmay Jadhav
Sai Shelar
Shreya Kasar

To,
Head msrtc,
Maharashtra,
As we are searching on your app or website there is no bus available for nanded to mumbai route. Only 2-3 train are available for nanded-mumbai-nanded route and its very difficult to get reservations in diwali festival or in vacation in train. So, understand the problem of common people, request you to start urgently bus to this route.
Kindly do the needful.

Hello my name sandesh sarkale today (28/10/2018) i tried to book ticket from dombivali to mahad by vithaliwadi- guhaghar for date 7/11/2018 but after completing my transaction for ticket i directly redirected to home page without showing anything also my ticket amount of 355/- deducted from my account then I check ticket in my ticket menu but I didn't found any ticket in it.

Then again I tried same but again same happed amount...

Worst service of msrtc. Experienced from dighi to mangaon, it took 5 hours to reach magaon from dighi.

Busses not on time, buses are not clean, no proper bus time

Any bus can come at anytime and bus driver has full rights whether to leave the bus early or late.

Where is the management?
Are we people are not suppose to get a better service

Please have a look and improve the service.

Would be great full.
Thank you

Hi team,
At and post dighi, tal shriwardhan, district raigad.

The bus which is scheduled to leave dighi at 2:15, is stopped as there are certain people who were checking certain registers at bus stop.

The bus route is dighi to mhasla.
Bus#mh 14
Bt 2208

Bus left at 2:40, after 25 mins of scheduled time.

I have the video which shows that some people are checking register and they had hold the bus.

Would request to take this under consideration and act appropriately.