Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

The lady passenger was traveling from satara to mumbai. The journey began at 06:03:47pm in the evening. The passenger had to get down at bharat mata cinema stop but the driver drived the bus over the bridge and hence the passenger had to get down at byculla. The authorised members are requested to take strict actions against such inconvenience caused to the passenger.

While driving vehicle making neutral every time on slop that consume time to much he has taken 2 hours from tembhurni to bhagwan . When we are paying full rent or full ticket then why such delay
Bus number MH11BL9416 the bus is from malegaon depot today ie 29/09/2018
I have watched the bus at tembhurni at 5.30 pm and it will reach to swargate. At 11.30 pm it means 6 hours travels

I am traveling in borivali swargate shivneri bus no 39912a. During snacks time the driver has switched off the engine and took more than 30 mins to have his snacks. When i asked him about the ac / engine off, he said he got the instructions to stop the engine. I would like know, is it bound that everybody should take snacks? No shivnery stops their engine during snacks time.

मी नियमित msrtc चा प्रवासी आहे, नेहमी मला सोलापूर ते पंढरपूर या मार्गावर प्रवास करावा लागतो तो हि भरायचं वेळेस रात्री 11 च्या दरम्यान आणि असेच बरेच प्रवासी देखील याच वेळेत असतात परंतु या 11.15 ते 12.30 या वेळेत एकही बस उपलब्ध नाही व बस साठी विचारणा केल्यास अत्यंत उद्धट अशी उत्तर मिळतात.असंख्य प्रवाशी असताणही कर्मचारी क्रिकेट सामने पाहण्यात व्यस्त असतात व खासगी प्रवासी agent साठी काम केल्या सारखी वर्तणूक दिऔं येते तरी सदरील वेळेत एकादी बस द्यावी हि विनंती
आभारी आहोत.

Here i complaint for shivshahi # i pick the bus at morning 9.30 from vandana to chandani chowk bus driver without intimation bus taking to panvel stop there no stoping for shivshahi # again his stoping for 3 times at mumbai pune highway to take local people in this bus # ultimately no reason why they are stoping for local stops, it takes 4.5 hrs to reach my destination

Sir im sumit kurud from ausa dist latur
I book tikit of ausa to hyderabad tikit by phone pay my ticket no is
Tmar67182589 but bus is not coming due to the maintenance i call controller of latur bus stand bcoz bus is from latur to hyderabad they tell me that reason bus timing is 9.30 now time is 10.45 still not coming and they do not reply quickly so kindly request pls refund my amount as quick as possible

My name is shubham matte date : 27/09/2018, i am traveling chandrapur to warora at bus number mh 40 y 5145. Whenever my stop is coming, bus driver has not stop at my point (Wani bypass chowk). He has told i had neglected these stop for my reason, but these stop has government stop,. But bus driver are misbehaving with me and not stop the bus. So please kindly give action on these bus conductor and driver. These person has down the government name for these reasons. And i never trivel again with msrtc bus.

I was expecting a bus to kalamboli from Suchack Naka (Kalyan). After a long wait local ST bus (MH 07 C 7217) came at around 4:30 pm but this bus did not stop even after making repeated signals. I even requested lady conductor who was visible from the window to stop the bus, even then the bus did not stop. Unwilling I had to follow the bus by another bus up to Kalyan fata and then wait for the bus at bus stop. When the bus came again driver was again trying to skip the stop. While following this bus I had also observed that he was skipping many other stops.

Fortunately I was able to get into the bus and catch my another bus from kalamboli highway.

This is my sincere request to the concerned authority to look in to the matter and take the necessary action.

Sir,
I am Rahul of 10 class, christanand school Bramhapuri chandrapur district . Today after my school (exams going on ), I reached bus depot bramhapuri at about 2:10 pm, I Enquired about Nagbhir bus but the on duty controller has become furious and could not control his temper was talking rudely and saying I have repeatedly answered the same question but many times to many people but same question is repeatedly asked by you people .He started abusing and brought a big rod saying I will hit on your head. He was so furious that we ran away saving our lives . Is this the way to behave with travellers and school going children . This sort of misbehavior will end up by your stern action against such inhuman culprits. You are therefore requested to take drastic action against the misbehaving beast of your department at Bramhapuri .
Thanking you
Yours sincerely
Ch. Rahul
10 class
Christanand school
Bramhapuri
Chandrapur district

I regularly travel from pandharkawada to pusad dist yavatmal through pandharpur bus. Actual timing of pandharpur bus is 5:45 but driver and conductor of this bus is always late by more than half hour. I noticed that its a habit of driver and conductor of pandharpur bus. I hope you look up this matter and solve the issue of passengers.


Regards

Hi, i am traveling from pune to sangli by shivshai the driver is contisously talking on phone, also he look to be drunk.
His driving is very rash playing with innocent people life..
Date 23 sept 2018
Time - 5.30 from pune to sangli

All people in bus are not happy with the service, we have also tried your toll free number but no one is answering the call.

We request to put a questioner for complane rathe the discpritive information, lot of people can't type english and it is much heactic..

3rd drivers in shivshai...

It has 2.5 hrs since last non ac hirkani bus from pune to mumbai has departed.in front of me at least 10 shivneri (Ac variety) has departed. The reason i am told is non availability of drivers, which is unacceptable. The location is pune station bus stand. I had called customer care as well but they refused to take my complaint. Also it was not registered at bus stop as well when i asked for complaint register. There were elderly couples standing in front of me for more than 3 hours.

I am travelling from manchar to pune. Bus no. Is
Mh14 bt4702. Bus _ kalyan to pune. Ti me 12: 48 pm departure from manchar. I asked conductor to give ticket of moshi. He refused and said no this 'll not stop there because driver 'll get irritated. This was really very inconvenient as i had to get down at chakan and take auto to reach moshi. Please take action against this.

Dear sir
1. Refer my ticket no.34590841
2. I have travelling from malkapur to pune rly st. By shivshahi bus on 23 sep 18.
Boarding time at malkapur stand is 0940hrs.
Now, time is 1045. Bus still not come
From pune i am going to delhi by flight. If not reached at time at airport may affect
3. Request examine this issue and be made suitable action for happy and timely journey

Regards
Amar rajaram bhingale
[protected]
[protected]@gmail.com

Drar sir

I am traveling from thane kasarwadvli to kapurbawdi but due to my phone call i forgot to come down to kapurbawdi i come to next stop majowad even i have taken one more ticket from kapurbawdi to stn but conductore started shouting on me her name is s g gai she don't have respect to talk with passenger she is taking benefits of being a lady conductore pls take strict action against her to keep st name good in market.

Respected authority
Government bodies are always careless about there work as the employee know what ever the coustomer feedback is they will get their payment on time i am traveling in a shivshai bus but the driver is discarding all the coustomers demand
1•when i asked for closing the cabin door he refused but when he wanted to close it he closed it.
2. When coustomer asked for turning off the ac he again refused by saying some people need it. But actually no one required it it's not his fault it's the fault of management that they don't train their employees for coustomer support.
3. When a young boy asked for turning off the light he said no and justified it by saying that it's needed but he turned off the cabin light
For his comfort. He also made his judgement on the boy with a person sitting next to him that by turning off light he want to do kissing.
5. I don't know if government cares about this complaint
But this is my last travel in government bus
Why the hell we pay taxes guyz if they can't provide better services we should pay taxes to ambani he can manage something like jio.

I was travelling from chikhali to pune on 20 september 2018 and i reserved a ticket for the same from msrtc online reservation website. I reserved a ticket for shivshahi bus the bus timing was 9:45 at chikhali bus depot but due to some reason the bus was delaid by two and half hrs and also the bus was changed from shivshahi to ordinary.

34661662 this is my ticket number and my seat no was 12. I demand an imidiate refund of...

I forget my bag in bus of nagpur to aheri and i am trying to contact at bus depot of aheri the network is busy for since 2 hrs
I have to check whether i can get my bag or not. I had also made complaint in toll free number of msrtc they had registered my complaint against network jamer of aheri bus stop.
Kindly resolve my query as early as possible

Sir,
Nashik waghai via ahwa is only one bus in 24 hours round of clock. And since the maharashtra & gujarat divided the interstate transportation connected through only this bus. Since 1 week bus not coming from nashik depot. They are not sending bus intentionally. Very poor public are living in this area and no other transportation available between nashik and ahwa. Hence requested to give necessary direction to concern officer to start the nashik-waghai bus immediately to solve the problems of public.

Hi Team,

I want to share my experience with you and hoping you will take some action against the conductor.

On 14th Sep’18 morning 11:15 i went to Mumbai by Pune to Dadar S.T bus and had a good experience, So while coming back I decided to take again S.T bus.
I took bus from dadar (near to railway station) at 5:15 AM bus number MH.14. BT 3142, I asked conductor to give Pimpri ticket. he ask me to give 200rs I got confused coz while going to Mumbai I paid 170rs and how come going back its 200rs but still without arguing I gave him 200rs thinking may be from Mumbai to pimpri it would be 200rs. I gave him money and took the ticket. conductor move back started giving ticket to other guys. When I checked the ticket amount it was mentioned 170rs quickly I look back where is the conductor and he was looking at me only then in sign language I showed him ticket and said what is this you have to pay me 30rs back. Conductor said he will give later and after that slowly bus was totally full he has the change still he was not giving me, in a gap I asked four time to return the money. When he was not ready to give money and each time saying later I say he has 50rs, I told you give me 50rs will return 20 then he gave me in a rude way. When we reach to lonavala S.T stop from there within some distance there is snack center where all the S.T buses stop for refreshment. Conduction told he will move after 10 min, from the bus only two guys get down (me and one more guys) but the another guy he get down to buy water and he enter the bus and I went to washroom, I return back from washroom in four min and saw bus was not there. Conductor told bus will move in 10 min where as he took bus within 5/6 min. I was running here and there to see my bus finally I was sure bus left me, I told the driver from other bus that I miss the bus, I have to go pimpri. Luckly one bus was there which is also going pune and from the same route. That drive advise me to go by that bus as that is also S.T bus and I already had ticket. So I set in that bus.
Bus moved and after few min conductor came to me and I explain him all situation why am in this bus. He said still I have to give 60rs I said why? I already have ticket why should I take again. He started giving use less reason, first he told in the ticket It has been mentioned that It is not transferable and I checked and said where it is mention show me then he said no it’s not in the ticket but I know. Then he said there is the procedure you have to take step back side of the ticket and then only he can allow me to seat I said I miss bus from snack center how can I get step there also your S.T driver only told me to seat on this how come he don’t know if this is the rule, if this is the procedure then all the worker from transport should aware about this update. Then I said it’s a government bus and both is S.T bus and from the same route why required extra money listing this he started shouting on me like a cheap person he told ‘ Agar paise ni dega tho bus rok ke utar duga tujhe, paise deta hai ki bus roku’ so I gave him 60rs he gave me ticket. Then I said I will complete about this then he said ‘ Jaa jo karna hai karle koie mere kuch ni ukard sakta’ and then he shouting on me and talk in dirty language and the most shocking thing happen at the time of getting down.
I already informed conduction that I have to get down in pimpri, when we passed chinchwad and we were middle of chinchwad and pimpri he shout loudly at me ‘ oye chal idhar aa aur utar niche’ everyone in the bus was looking at me why conduction talking in such a bad language with him. I went to him near to bus door where he was seating I told him i have to get down in pimpri not here he said this is pimpri only go down I told this is highway and now way to go another side of the road and I could not walk on highway it’s risky. Still he shout on me and said ‘Chal uthar niche dimag mat kha’ and I have to get down middle of the highway and I worked almost half km to find the way to go other side of the road
Such a bad experience with S.T bus and with the cheap workers. It’s a thousand time better to pay more and go with Cab or Volvo atleast they respect the customer and give good service.
I suggest you guys do Alcohol check for this conductors and bus drivers
I want you to take action against this conductor for S.T bus number MH.14 BT 3514 I travelled on 15th Sep’18 I took bus from lonavala around 12 PM. He is the most cheapest, vulgar, dirty person I met in my life.

I’m hoping to get some reply about the action taken, I’m also thinking to go to media (FM radio) and ‘Times of India’ and soon will post same above article on PM Twitter as well.

Thanks
Vicky