Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Myself tushar chopawar.
Traveling from aurangabad to mumbai dated 19 august 2018.
By shivshahi by msrtc, maharashtra..

Scheduled time of bus from aurangabad to mumbai was
10.51pm
Bus started itself from boarding at 11.30pm..

Arrival time was 6.30am.
It dropped me at 10.30am.

On the way driver and conductor halted many times to fill the vacant seats..
On the way the bus driver decided to halt at private restaurant for 1 hour.. I don't know for what reason...

Mh14gu_0228

This bus i had boarded panvel upto pune.
Bus reached foodmall at 0815hrs. Yet at 0855am bus is at foodmall coz they halted at 2 foodmall side by side... I had paid 190rs instead of normal fare of 150rs...

So that i can reach on time and comfertably...

I will raise matter on social flatform and to mr divakar rawte...

Rupesh gundecha
[protected]

Hi, iam college student from satara district, karad tahsil. There are only few no of buses from destination-rethre factory to karad. I requested to you give more bus facility. There is only one bus at morning 8 am. But the general time of many school nd colleges is 11 am so, if student miss that bus the problem occurs. So many students are troubled due to such situation. Please help the students from my area.

ठाणे खोपट डेपो मधुन सकाळी 6ला सुटणारी अलिबाग ठाणे गाडी आज 6.25 डेपो वरून सोडली गेली, ज्या गाडी चा टाईम 6.00 चा आहे, सतत सार्ख्या या रूटच्या गाड्या लेट असतात, प्रत्येक वेळी वेगवेगल्या कारण दिला जाते ड्रायवर कंडकटर कडुन, डेपोला चोकसी विन्डो तर लोकांवर उपकार करण्या साठी उघडली गेली आहे असी परीस्थीती आहे, या आगोदर पण कंपलेटी दिला गेलेल्या आहे, आज सकाळी [protected] या msrtc help line वर पण कंपलेट दिली आहे, सकाळी 6.27 ला ऐका बाजुनी गुड गवरन्स सांगीतले जाते मग का गुड गवरन्स दिले जात नाही??? का या प्रश्ना हा समस्या चा निराकरण हैत नाही??? प्रवास्ययानी होणार त्रासा बद्दल कोण जवाबदार आहे???

या समस्या वर लक्ष देउन निराकरण.करण गरजेचा आहे

धन्यवाद

Dear sir/mam,
I am an responsible citizen of our country
As i study in ahmednagar n stay in shevgaon
I m traveling from last 2years n i m very sorry to inform or let u knw tht there are only 30% buses which is so shameful
I kindly request u to provide as much as buses for shevgaon! As compare to pathardi shevgaon is nthing for depo
They r just running by there own way
We hope to see a result soon n take a strict action

Respect sir,
I'm from osmanabad, my 1st choice traveling by msrtc bus at any trip.
But mah. Gov. Celebrate his anniversary but other side condition of bus still as not change.
One site msrtc increase his ticket rate but passengers face many problems in rainy season one short example sent with this.
This is BAMANI TO OSMANABAD BUS DAILY TRIP BUS.
MH-07 C7233 FROM DATE[protected] TO 17-08-18 MAY BE CONTINUE.
Please my request take some action our passengers face many problems.
Thanking you...

Yours faithfully
One common man

Shivshahi bus is not departing from ratnagiri to kolhapur on time and is also been cancelled without previour and further announcement even if seat is reserved. There are number of passenger who are willing to travel by shivshahi in this route. Shivshahi is not on scheduled. Inconvenience is caused to students and also officers. Please look after this issue. Keep updating.

12.08.2018, booked shivshahi bus from pune to kolhapur @6.30 am.
The bus never leaves on time, left [protected]@6.55 am.
Bus reached katraj and driver says the gear box has some issues and we were stuck till 8.30am @katraj till the new bus arrives.
When tried contacting the office @swargate, no proper response provided.
There was no proper communication provided to driver and sent the faulty bus for transport and the mechanics at katraj depo were not able to understand the fault it seems..
Thank you msrtc shivshahi bus service to ruin my day and trip. Very bad service!!

जर आपण ऑनलाइन बुकिंग करतो तर auto seat selection मध्ये तुम्ही संपूर्ण गाडी रिकामी असताना 42, 43 अश्या सीट देतां ही सरळ फसवणूक आहे.दी.11.08.18।।मॉर्निंग 7.ची कल्याण ते tarakpur बस शिवशाही7 ची बस 8 वाजता निघते वेळेची किंमत नाही आहे.. Krupaya laksh dyave yogya ti karyvahi karavi.ह्या अश्या लोकांमुळे सेवेची वाट लागत आहें.. Uttare saral milat nahi...सेवा सुधारली पाहिजे..नाहीतरी अपेक्षा करणे चुकीचं आहे

Islampur to kolhapur daily bus system collapsed completely. Over that control room and other staff at islampur bus stand is so arrogant that they answers in bad language to the peoples, senior citizens...
One ex. Date 10/08/2018 time from 7.30 to 10.00 pm no bus from islampur
If any problems arises to the bus it is duty of controller to tell public so atleast they can arrange other way...
Please concerned msrtc dept.

On 03/08/2018 i have made payment to msrtc through online reservation system for tickets booking through canara bank debit card but tickets are not generated.
Transaction amount : rs. 880/- dt. 03.08.2018 14:39:16
Transaction amount rs. 880/- dt/03/08/2018 14:06:48

Kindly check the issue and give me tpsl id

Bank reference id or merchant transaction id

Amount to be credited to my accounts at earliest.

Dear sir/ mam,
My name is ashish g. Masne and i am from jawala. B. K. I am complaining regarding less availability of buses. Their are lot's of bus which are going directly from akola to shegaon. Today allmost 10 to12 bus arrived at akola and leave with 2 and half hour for shegaon but don't have stop at villages which ate located at akola - shgaon road. This non-stop buses use to go empty. So take some step and increase buses which have stop at our villages. We arr facing lot of problem.

Thanks & regards,
Ashish.

I have booked the ticket on the date of 5th august 2018 from kalyan to padalshingi (Georai). The timing on the bus ticket is 6:15 am but after discussion of the information counter i came to know that bus is on 7:30 pm at kalyan depot. Its harrassment of passenger.
I come very early in morning and wait approximately 1.5 hour on kalyan depot. So i request you to take necessary action on this to avoid harrassment of passenger.

Dear sir/madam

I am mr. Pramod vasant gaikwad.
Mob no.[protected], travelling in msrct bus no. Mh 40 n 9162 from kalyan to ahmednagar. Seat no 9 & 10. Due to roof leakage it is inconvenient to seat properly with my wife & 3 year old son. Its my painful duty to inform you i am suffering very badly.
Please take some actions. I hope it will get me proper outcome from your side.

Regards.
Pramod gaikwad
Mob. [protected]
Mail. [protected]@gmail.com

Bharat more:
I m regular passenger of nasik pune shivshahi bus. Hav observed from past one month that shivshahi buses havnt got adequate passengers may be due off season nd probably running at loss. Frequency of buses havnt changed. Some how i feel msrtc is missing on passenger willing to alight at naraynagaon nd sangamner.
In view of d above it is requested to incl dis two stops atleast during off season so as to hav win win situation for both msrtc nd passengers.
Other wise shivshahi has improved a lot over period of time nd i wish a best of time ahead nd many more kms alonge wid n number of passengers.

Regards,
Bharat

Booked bus service Thane to pune date[protected] swargate of morning 6.30 am, which was expected to reach boarding point of airoli circle by 6.40 am which is highly impossible, still I reached the stop on time but like everytime the shivneri bus was late, the bus of 6 am came to our stop at 7 am which is at the distance of 10km from Thane vandana.
Our bus arrived to our stop at 7.39 am and driver did not stop it despite waving him hand multiple times. When I called Thane Vandana S. T stand the person replied see what you can do now, we cannot do anything from our side.
Despite paying 510 rs as a charge for just 200kms we get pathetic service, rude irresponsible customer care and absolute 0 punctuality. Driver suddenly remembered that he missed pickup and called me saying the same and halted the bus to pick me up.
We as a passenger understand sometimes mistake happen but atleast someone should be responsible an learn from mistakes, we know bus wont reach on time to mentioned stop atleast in metro cities but as Private bus services like Purple Neeta atleast maintain some kind of punctuality and responsibility to inform passengers where the bus is and if its late or not. If they can do why not Msrtc despite charging so much of money.
I suggest people never book Msrtc bus, if you need to travel go by direct ticketing not by pre booking as the buses are never on time.
I know this people will not do anything to any of our complaints hence i will also raise this issue on twitter infront of Maharashtra CM and state transport. minister.
This MSRTC should learn something from KSRTC on how a ideal state transport service should be.
And last but not least suggestion, if msrtc is charging so high cant they have a tracker for bus, every private player has a tracker for their bus but as usual government services lack in all fronts.

I have booked my ticket from Pune to Shirdi Shivshahi which is supposed to leave Shivani Nagar bus stand at 6:15 but till even 7:15 it didn't come.

I am still at the bus stand but till now bus haven't come.

From next time I am not going to book ticket in this bus, and not going advise anyone to travel by this bus.

This is really disgusting and unacceptable.

Hi sir/mam,

This is yogesh and i am travelling from shrirampur to pune with shivshahi (Be46f2), unfortunately i was cashless, i have requested bus conductor z. Y. Shaikh, to check is there any payment facility by card or any wallet, however very arrogantly she refused to check and ask me to get down from bus. Somehow i managed the cash to book the ticket, bus ticket per person is 365 for pune. I have booked two tickets from pune to shrirampur, but there is no tv on in bus, msrtc is charging for facilities like tv, ac, wify but this is second time i am observing that no ac and tv is running inside the bus. I need an answer why the msrtc not providing the facilities provided by government to customers. One side government is trying make cashless transaction, and on another side in government offices or transport system there is no card or wallet transaction facilities available. I am kindly requesting to msrtc higher management and our public transport ministry, please look into this issue and help to provide customers rights.

Thanks & regards,
Yogesh labade
[protected]

Presently i am at dhule bus stop.. The red colour bypass from dhule to jalgaon no-mh-20 bl2420 is available.. But the conductor is telling that bus is not available becoz their are two shivshahi buses no-
1-mh-06 bw0861
2-mh-09 em2576 which are shivshahi buses and it cosh mi 190/- rupees...

Now the msrtc employee is telling these two buses will fill first then the normal bjs will depart...

Soo the time being is most... And till the time i have to wait... Sooo this is answerable why this has been done.. I have family with me... Disgusting service of msrtc...

Reply mi on my mail

[protected]@yahoo.co.in

The ramwadi st stand toilet (Men) is always unclean, stinks o[censored]rine so much so that it hurts in one's eyes while urinating due to excessive ammonia. I have been travelling between mumbai and khed (Ratnagiri) since last 6 years now, but i have never seen the toilet in ramwadi (Pen, dist. Raigad, maharashtra) clean. Because of dirty and smelly toilet, meny men prefer urinating outside the toilet in nearby area.