Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I booked asiad bus through msrtc website

Ticket number[protected].
Travel date -17 sep 18

Boarding - aurangabad bus stand (Expected 11:30 am /actual 12:30 pm)
Alighting - vallabh nagar-pcmc pune (Expected 5:10 pm/actual 8:30 pm)

The bus that i booked was asiad - phone came at 11:20 am saying that asiad is not available and ordinary bus will come.

There were alternate buses available but on request of transfer of ticket thee was denial.
My family including child suffered this painful journey with a delay of reaching at home.

On asking for the refund of difference amount of fare there was no support provided by conductor /driver as well as officials at aurangabad central bus stand.

Can i get justice?

Dear sir/ mam,
I made a reservation for shivshahi ac bus from parli to pune for date: 18.09.18.
The details are given below.
Ticket number : 34616187
Trip number : bedl0000369
Transaction id : nhdf[protected]
I was informed that the bus is not available for the day as it was cancelled by msrtc and i was asked to make a complain to get the refund of my ticket.
My contact number-[protected]
Email id - [protected]@gmail.com

Hereby i request you to kindly look into the issue and please make the refund to my account as soon as possible.

Thanking you in anticipation.

Hi, i am standing at ywatmal bus station. Today we wanted to travel using shivshahi bus as heard @ that service. When inquiring @ time, officer telling me that there is no specific time and bus can come any time as per driver wish. I am surprised and miffed that one side we read department running at loss. And there is no sincerity at your end to rectify. It’s very unprofessional behavior and wondering how people can trust and get service they deserve. I am doing my job writing here with very less expectation that there will be action. But still hope you will look into it

Thanks
Atul

Respected sir,
Subject:irregular bus service
I am student of matoshree college of engginerring, odha, nashik, i have to complaint about irregular bus services. Previously there were 4 buses for us at 3pm after the college but panchavati depo reduce it one by one, we bought our passes for bus and still we have to spend our money on travelling, there are many more students suffer from this condition so that our total time west in journey only.
Please try to take some action regarding this complaint

I am chetan patil traveling from pune to nashik in bus no 1284, i have one query for you sir, of what things you take charges 410
I think you take it for providing service to passengers, not a single charging port is working of bus even the switch is on from drivers dashboard i am traveling in night sir my battery is dead how should i contact any one if i want to contact, very disappointed by the service 0/10 for the service, i think i would have gone with private bus instead of shivshai there charges are also low as compared to shivshai

Booked a ticket online for 6.15 am hirkani bus from pune station to dadar... Shocked to know that the hirkani buses never run on time.. This so called 6.15 am bus has started at 7.15 am (Bus details mh06s 8268 date:17/9/2018).. Exactly one hour delay from the scheduled time... Meanwhile sorry to point out.. None of these issues are faced with the shivneri busses.

Dear sir/madam,
1. My ward travels on daily basis from air force devlali to cbs to attend coaching classes.
2. While issuing service pass, at bhagur bus stand, pass issuing staff issued a service pass in place of student pass to my ward and also made it from air force guard room to bhagur and then from bhagur to cbs instead making a direct pass from af guardroom to cbs.
3. Also the person making passes is behaving very rudely. Like he used the words with me "tum log hamara bahut dimag khate ho". It can be imagined that if he behaves this way with a man in uniform, how he would be behaving with general public.
4. My another complain is that on 16 sep 18, my ward was not allowed to travel up to dwarika with service pass in a bus which was going from bhagur to ambad, stating that was not my wards route bus and because of this my ward reached late in the exam.
5. I request that my above mentioned points may be considered by your office for issuing appropriate guidelines to the concerned dealing personal to avoid any further difficulties to the passengers.
Regards.
Op gautam
Afs devlali

Today 15 september 2018 at around 7pm i was on my scooty with my mom at upanagar signal nashik and a mahamandal bus driver bus no was mh 15 ak 8046 came from backside n dashed my scooty. My right hand is been injured and even my mom is being injured and instead of being guilty the driver of bus argued with me in a very bad language he abused me in front of all people on signal very badly. I want u to take action on this situation because instead of being guilty the bus driver abused a lady in publically. I want you take any action against it.

I'm waiting here in satona aera in between ramtek and bhandara road, maharashtra... Daily m facing problem that no bus available after 5pm... Who is responsible for this kind of hopless management.. Daily m wating here more than 2 hours. And we are thinking about india superpower.. Improve ur management work 1st... Shame on you guys.. Please improve time is money sir

I have complained to msrtc for refund of excess charging while booking on line ticket me @ senior citizen.

On my complaint i received a call and mail stating to send pictures of front and reverse side of my card thru which ticket was books.
The same was sent without cvv number.
Now msrtc want my confidential cvv number for remittance of paltry sum of rs 350 /-

This is out of way my plane request is to refund me the amount to the card no through which ticket is booked.

Waman gokhale

I booked 2 tickets from panji to swargat pune online.
Trip no 5228599
Ticket no 34552351
Travel date 15/09/2018
For
1 waman gokhale age 65 complete, (Senior citizen)

2 smita gokhale age 61
The ticket charges taken for me full charge (No senior citizen concession) and for mrs smita 61 full charge.
As such refund me the excess charges as no senior citizen concession was given to me.
Ticket charges recovered rs.832
(Less) charges for senior citizen rs.505.
Therefore excess charge of rs.327/-
Refund rs327 to me for one ticket.
There is option available on your online booking site.
Photo of my ticket
Photo of another ticket showing concession given to a senior citizen for his ticket issued by conductor in the same bus.
Waman gokhale

[protected]
Waman. [protected]@gmail.com
Panji
15/09/2018

The bus we heir from pune to aurangabad is totally out of maintenance the seat are broken very uneasy to sit on it and the dirty bus as you can its long tour of about 4hrs how can a person sit over such a broken seat and fair for this seat is as much as the other well seats so what to do.
Plz do major changes in this area. So that hopefully no other can be in problem.

Dear
Sir/mam
As mentioned in subject I am Manoj Laxman Gund resident o[censored]le tq South solapur dist solapur which is situated on Solapur tuljapur roa.After our several requests S T promisees us that their buses will take stop at Ule and will drop and pick up the passenger from Ule itself...
But till date buses are refusing to take stop and drop and pick up the passenger..
So passenger of near about 7-8 villages around Ule are suffering a lot..
Controller given order to every depot but nobody cares even informed in writing..
So plz note and start our own stop..

I was traveling from wagholi (Pune) to shikrapur. Bus no mh 40 - - 6039.

I asked for ticket he handed over me ticket which is already drawn of amount 340₹ and asked me 55₹ i asked him to provide me valid ticket then he tried to negotiate and asked me 40 ₹ instead give me valid tickets.

When shikrapur came he asked me that ticket back (340₹), i said give me then valid ticket, then he yell on me xsssxxss words. I said i will going to complain this issue, then he said go ahed do whatever you can do.

Website of msrtc for booking tickets online is not working properly. I tried to register several times. But, it was not possible. So, tickets reservations were also not possible. So, its kind request to the respective authorities to resolve the issue as early as possible. It will be highly beneficial & convenient for all the people of maharashtra using state transport services.

I have travelled from pune rly stn to mumbai dadar bus no. Mh 11 t 9254 on 02 september departure from pune 14.45 hrs. I wanted to get down at sanpada rly stn signal. I travel every week mumbai-pune-mumbai by same buses. But this particular driver was rude and he is the only driver refused to stop. I got down at vashi with my sick wife. He has stopped at khargar and belapur cbd for others to get down. No body was there for nerul to get down.
Until this day all drivers before was very very helpful and kind towards passengers. His appearance too was scared.
If this is the case i will opt for private operators or taxi, they will never behave like this.

I was traveling in shivshahi bus from dapoli to thane. The bus which starts at 3pm from dapoli. The driver stoped the bus for dinner near pen (Raigadh) at an expensive hotel named something like hotel sagar palace. Most of the passengers just seen the menucard of hotel and then went back in the bus without eating anything. Passengers already requested conductor not to stop at that hotel.
Some poor peoples were also there, who doesn't have enough money to take dinner in such an expensive hotel. I was one in these poor.
So i am humbly requesting msrtc to stop this new trend of halting the shivshahi bus at private hotels for dinner or lunch.
Thank you.

I was waiting since 10.20am at the nigdi bustop (For mumbai buses) for a shivneri. This is 4th september.
I was waiting since 1 hr and finally at 11pm a shivneri came.
I could clearly see that the bus had seats but it did not wait.
The vehicle number was 9408 (Parla depo).

This is poor service. I am already unwell with high fever, waiting for so long. And the bus doesn't wait
Please respect everyone's time

Shivneri... Premium volvo bus service runs between pune and mumbai is most trust worthy service. But despite of heavty charges for the 3.5hrs journey almost around 540 rs... There is hardly any maintance of buses.
1) there is stinting smell for the bus reclining chairs along with the side curtains... One can have a shampoo wash for the same.
2) all the window glass shields are never clean for viewing... Only rain god helps for cleaning.

Hi, this incident is for today i. E. 2nd september, i booked online ticket from mahabaleshwar to pune rly station and bus timing was 12.30pm. But the bus was not scheduled during this time and from mahabaleshwar office guy was not responded me and the bus conductor spoke with us very rudely and he wanted to take extra amount even i paid 500 rs through online. If the shivsahi bus was not scheduled on 12.30 pm then whay there is a schedule time online available to bluff the passenger for end minute trouble? You should action that bus conductor as we was not ready to drop me on pune station and told me to get down on swargate or pay extra ticket from swargate to shivajinagar else the pune station bus was cancelled and another bus upto shivajinagar and we clubbed in that bus and very disaster situation in heavy rain. This is absolutely non sense behavior with customer by shivsahi chain and their staff. Hope you guys read and take action on that corrupted conductor.