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Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

www.msrtc.gov.in

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Updated: Nov 28, 2025

Complaints 2457

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184

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2273

Bad 😕 It seems that Maharashtra State Road Transport Corporation [MSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Maharashtra State Road Transport Corporation [MSRTC] reviews & complaints page 69

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Address: Jalgaon, Maharashtra, 425201

Dear sir/ mam
Today my father was travelled in palghar - bhusawal bus (Bus no mh 20 4042) from jalgaon. He wanted to drop the bus at your official navoday vidyalaya bhusawal stop. But the conductor dose not stop the bus for same stop. He made argument with my father and drop my father at padurang talkies stop which is 3 km long distance.
Why your staff member doesn't cooparte with the senior citizens? Is it correct?

Kindly look at this and tell me why we will travel by your esteemed bus?...

My email id is [protected]@gmail.com.
Wating for your valuable reply...

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Address: 443001

Dear sir, the bus is been cancelled due to some issues the time for bus arrival is 9.30 and at 9.45 pm the station masters says bus is been cancelled. Next day we claim for refund for the fair of tickets the procedure is been so long as compare for booking concerned. The authority is not available at the office during office timing we have to run for there time as per there personal timing and as per there personal law and order they says when the bus is cancel u have to take in written as per there personal format the format changes as per desk changes and at the end we get the money less than booking amount. And have to suffer a lot.

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Address: Mumbai City, Maharashtra, 412114

Bus no. Mh 06 s 8918 time 5.15 am from pune does not stopped at gandhi market as i requested i know bus stop is not there, but in nahi mumbai it will stop at various stops though there is no specific stop. Your drivers are not well mannered. They will stop at wherever they want. Shameless driver. When i asked that time he said he will stop. And without telling anything he just taking vehicle straight way to the dadar.

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Address: 400101

Website: public.msrtcors.com/ticket_booking/ticket_booking.php#

Hello,

I had booked 3 seats in ac shivneri, starting at 0730 hrs from borivali to swargate (Ticket number:[protected]. I was waiting for the bus at the newly built st bus stop and waiting area near the samta nagar foot over bridge on the western express highway. I saw the bus stop just near the samta nagar police station itself, but it didn't halt there for long. Expecting it to stop at the new bus stop i waved my hand but the bus didn't stop!

I had to make alternate travel arrangements for me, my mother, wife and infant kid who is just 10 months old.

I would need full refund for the ticket and for the distress thus caused.

Thanks and best regards,
Dilip.

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Address: Mumbai City, Maharashtra, 400016

Website: msrtc

I have booked a bus from kolhapur to dadar for 29.07.18.
Starting point was gargoti departing at 8.45 am. It was supposed to reach kolhapur @ 10.20 am but reached after 11.30 am

Also the bus was not to stop at any stops in between kolhapur and panvel to board / alight passengers but it is stopping at all stops.

I am a patient with 1 kidney. I had to unnecessarily suffer for the waiting period. How will the time lost & health suffered be compensated.

Hoping to receive a positive & satisfactory reply. The mater will be escalated to higher authorities & press in case of absence of a satisfactory reply.

+1 photos

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P

Pravin Dhumal

from Pune, Maharashtra

Jul 31, 2018

Lack of good service to the publick and punctualaty. No other solution if one bus fail on a road at night time only collection of night extra night charges

A

Ajay Dadasaheb

from Ahmedabad, Gujarat

Aug 1, 2018

आदरणीय सर,
पंढरपूर बस स्टॉप पंढपरपूर चौकशी कक्ष ग्राहकांना योग्य माहिती देतानाही तो उडवा उडवीची उत्तर देतात
बस वेळ विचारी असता आल्या वर बागू सांगता येत नाही

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Address: Solapur, Maharashtra

Hi,

I booked ticket for shivshahi today around 12:20 pm (Solapur to swargate pune) scheduled departure at 2:00 pm on same day.

I received sms confirmation from my bank immediately about payment made. However no msrtc ticket confirmation through mail or sms.

When i reached to reservation desk they said that they have not received my payment in spite of payment deduction in my account. I showed the my online bank statement however they told me to purchase another ticket as the entry is not there in their duty memo.

I would be purchasing new ticket for the same bus. Hope my payment made through online will be refunded to me as per the duty officer confirmation within three days.

Thanks & regards,

Dnyaneshwar manjare

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Address: 421204

My parents were to travel by shivshahi from wakad to dombivli. They had reservation made online. Ticket no. 33761484 dated 23 june 2018. Bus did not halt, they could see bus passing by but it did not halt. They had to get another bus and come to kalyan with break journey (I. E., upto kalamboli then taxi to dombivli).
I made personal visit to pune swargate depo after suggegstion by msrtc cc team. There i was told that the complaint belongs to kalyan / thane.
Thane cto is not responding. Pls take appropriate action.
My name: aniruddha pisal
Contact: [protected]

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H

Harshal Sonawane

from Ghatanji, Maharashtra

Jul 26, 2018

The rain water is draining from the bus roof, no one is able to seat properly in bus. Seats are also not good. And all passengers has taken complet tickets.

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Address: Pune, Maharashtra, 411028

Dear sir
I am travelling by swargate to kolhapur shiv shahi bus no 5264.

But no one in interested to get the charging unit repaired

How can swargate authority be so lineant

And not respond to people issue authority says it is extra vechile then why they charge when they can't provide service

Kindly reply

Regards
Ratan kundu
[protected]

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Address: 411015

This is for the 5th or 5th time i am traveling in shivneri for aurangabad from pune and always i do an advance booking... As always the situation is the same... Tyre is puncher so bus got delayed
My question every time the same story why??? Then i realised that till the time the bus booking is not full they don’t move the bus and say this false information to te passengers... Coming before time and waiting for more than 2 hrs is some kind of joke you ppl are doing with us...
There is no one here to inform why the bus is delayed nor these guys know how to talk...
Very disgusting service... It’s better to take private bus rather than yours.
Get a good change in yourselves

+1 photos

Jul 22, 2018

Updated by sakshi chandla Still the bus is not moving !!!

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J

Jitumore

from Mumbai, Maharashtra

Jul 23, 2018

Dahanu Bus has irresponsible behaviour towards bus departure timings

Depo even doesn't respond on call & at personal complaint even

Despite of though Depo sometimes refuse to take written complaint and disrespect the people

Hope for at least upper authorities to look into the matter.

Regards
Jitendra More
+91 [protected]

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Address: Osmanabad, Maharashtra, 413601

तुळजापूर ते नाशिक जाणारी शिवशाही बस चा वेळ ८.३० सकाळी असून सदर बस ही नेहमीच ९.०० च्या नंतर येते.. रोजचा दिनक्रम आहे हा. वेळेत सोडायची नसेल तर टाइम तरी बदला.. विचारायला गेल्यास गक्त येईल येईल... आम्हाला माहिती नाही अशी उत्तरे दिली जातात... कधीतरी होन साहजिक आहे पण रोजच असे घडते... वरून नाव तर शिवशाही... असे किती दिवस चालणार... वेळेचं बंधन नसलेल्या कर्माऱ्यांनी नंतर संपाची भाषा करू नये... अगोदर वेळ पाळायला शिका

Jul 22, 2018

Updated by Dhanashri Khot 9.10 min zale trihi adyap bus aalele nahi

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Address: Thane, Maharashtra, 401202

What's the use of reserved seat if one cannot use the facilities ..I Shweta Chaudhari is travelling from thane to Vasai from bus no. Mh-14 BT 2040 two seats reserved for women is currently occupied by fit n healthy men. Whereas almost 3 ladies in the entire bus are standing one can understand if the said person is unwell or unfit but they both look fine .plus even the conductor didn't take any efforts to inform they about the seats

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R

retishp

from Savantvadi, Maharashtra

Jul 23, 2018

I was travelling from Panvel to Pune in ST bus via express way .It was raining and the drops of water was leaking through the bus top body and wetting my shirt and couple of other seats.The bus number is MH 06 S 8368.
Though ticket rates were too high for this kind of service

M

manoj pawade

from Mumbai, Maharashtra

Jul 24, 2018

पालघर जिल्ह्यातील बोइसर डेपोतुन २ वाजता सुटणारी आंबेदा बस कधीही वेळेवर सुटत नाही. बदललेले शेड्युल याला कारणीभूत आहे असे उत्तर दिले जाते. जर२ फेऱ्या ॲडजस्ट होत नसतील तर असे शेड्यूल्ड काय कामाचे. यावर योग्य ती कारवाई करा. त्यात ड्रायव्हर कंडक्टर उशीरा कामावर येण्यामुळे देखील बस उशीरा सुटतात. जरा लक्ष द्या.

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Dear Sir, I complaint u the shivashai bus which is dampoli bus depo regarding to mistalk n misguiding of s p Shinde conducter But driver is help me to drop nagothane... Thanks to driver I don't know the name of driver he is drop me late night safely... Thanks to mstc to help me... Thank also to ramvadi bus depo n retried ramvadi bus control which suggests me n help me...

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C

cool_CHETAN k

from Aurangabad, Maharashtra

Jul 19, 2018

Sir, bus driver misbehaving with customer. And he also abuse costomer. Im going to travell by bus on thanegaon bus stop. And as soon as we took bus bus driver started abusing us on minor reason.this is not way any bus driver behaving with costomer. Bus no MH40 9246 and arrive thanegaon at 12.25pm on dated 14/07/2018

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Address: Raigad, Maharashtra

Dear Sir,
Your conducter name is p so Shinde I m traveling to shivashai bus panvel to nagothane. He is not getting me ticket to nagothane which bus is Dapoli no 003008. The conducter told me the bus is going on the canteen which is not msrtc canteen n the bus halt at half hr so you get ramvadi ticket n told me catch the bus from ramvadi to nagothane but actually bus dinner halt is ramvadi so how can they stop other side canteen n talk like that. N it's already vry late to reach me at my home n already this bus goes to nagothane so why I change my route. N half hour is too much for waiting passengers.. Do needfully sir... N always do these things your conducter its not 1st time... They r vry arougent n misguiding the passenger.

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Address: Nanded, Maharashtra, 431605

Gadi number - MH20 BL-1624 Bill machine number & name (osm[protected] r m humbe Date of journey 15/07/18 time 07:22:59 Nanded to latur
The lady conductor of this bus is contineously fighting with passengers. With me also she fought for change. I didn't have change so I asked her to write behind on ticket the amount of 10Rs. Which she have to return me. She started arguing to refuse it. Instead she used wrong words too. I request you to please look at this & ask her. Thanking you.

+1 photos

Jul 15, 2018

Updated by Satkranti Gadi number - MH20 BL-1624 Bill machine number & name (osm[protected] r m humbe Date of journey 15/07/18 time 07:22:59
The lady conductor of this bus is contineously fighting with passengers. With me also she fought for change. I didn't have change so I asked her to write behind on ticket the amount of 10Rs. Which she have to return me. She started arguing to refuse it. Instead she used wrong words too. I request you to please look at this & ask her. Thanking you.

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R

Ravi Barate

from Satana, Maharashtra

Jul 19, 2018

I was at bhusawal bus stop. I havent seen such a dirtiest and unhygienic bus stop at such a big city. Even the rural bus stops are clean than this. There are animal [censored]s, dogs wandering, fleas and no seating arrangement at all. Request to take some action and keep the pride of our ST bus.

misbehavior of bus conductor & driver with passenger & me - Comment #3161032 - Image #0

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Website: public.msrtcors.com

I booked a seat on bus travelling from Shivajinagar Pune to Buldhana on 13 July 2018 online. I chose my seat according to seating arrangement as shown in online portal of msrtc. In travel day I found the seat I reserved is located at the end of the US but not as shown in online portal of msrtc website. This is really not accei as I reserved the seat for my comfort and not at the whims of msrtc. I paid for the reservation. If you don't get the seat you reserved then what is the purpose of reservation ? Serious action must be taken for this. Bus conductor was of no help. He told the reservation things does not belong to me.

Bus no.MH40. 6449

Tk.No.33911634;SHIVAJI NAGA-BULDHANA;14/07/18;NS;21:15;SHIVAJI NA-BULDHANAat21:15;Id-;F:1+H:0+C:0=T:1;S:41;Rs605+ConChg

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Address: Raigad, Maharashtra, 402201

On 13th July 2018, in Swargate to Alibag Shivshahi bus(6:30PM departure time), the conductor took standing passengers which causes lot of inconvenience while boarding bus to the passengers who have already reserved the seats.

The name of the conductor is Mr. Reche

Requesting you to please take necessary actions as this is causing lot of inconvenience also it is causing delay.

If overloaded bus(due to standing passengers) meets an accident, MSRTC would be responsible.

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P

Pravin Bidkar

from Vasai-Virar, Maharashtra

Jul 19, 2018

We are traveling to 8 JULY 2018 SUNDAY, afternoon from Kolhapur to Pune by bus Kolhapur to Talegaon, Bus number MH_14 BT 3489.
The driver drives very rash. And in this condition he is using the mobile phone continuesly to talk with out any care of people lifes.

Please take a serious action on behaviour of Driver.

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The condition of the upper indira nagar bus depot pune is pathetic. Its so much rubbish that people cant even walk properly. Condition in rainy season is more worse. Its very unhygienic all over garbage and bad road i really wonder how come poor bus drivers and people comute from there. It needs a really quick action. For the safety and wellbeing of both busses and people who travel from there. Puting this forward to just let the govt know the condition of the transport they provide. Was not able to click much photos. Hoping this problem will be resolved soon in good interest of the citizen.Thanks

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Sir, I am traveling from Pune to Ahmednagar. Bus No MH 20 BL 1079 PUNE-GEVRAI.. CONDUCTOR S NAME IS DM MULE. BUS STOPPED AT SHIRUR BUS STAND FOR HAULT. I inform coductor & going to bathroom... But he do not noticed & leave me at shirur. My valuable luggage in the bus. Such very headache to find it. .such very bad behavior of this coductor.
PL. take action on this coductor...

Jul 13, 2018

Updated by thotesp Coductor leave me at shirur hault stop.
Bus no MH20 BL1079 (Pune-Gevrai)
Conductor Name MULE DM.

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Address: Raigad, Maharashtra

I had booked shivshahi from mumbai central to mahad. The source time was 10:30. But the bus has not started from source station. So please return my amount of 420 .My ticket no was Tk.No.33876795;Shubham Kawt;MUMBAI CENTR-MAHAD;12/07/18;SS;10:31;PANVEL-LONEREat10:31;Id-;F:2+H:0+C:0=T:2;S:15, 16;Rs420+ConChg.
Please do pay attention.
Contact me [protected]@gmail.com

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Address: Pune, Maharashtra, 410119

I booked ticket from nashik phata to nashik online of shivshahi bus on 12 the July timing was 7.30 at shivaji nagar and 7.45 at nashik phata but 7.30 bus was cancelled without any intimation...and they also didn't merge us in any other bus...it was pathetic..we have small child with us.. Inquiry person from shivajinagar not receiving any call... Please take imidiate action on it

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