Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

On 13th July 2018, in Swargate to Alibag Shivshahi bus(6:30PM departure time), the conductor took standing passengers which causes lot of inconvenience while boarding bus to the passengers who have already reserved the seats.

The name of the conductor is Mr. Reche

Requesting you to please take necessary actions as this is causing lot of inconvenience also it is causing delay.

If overloaded bus(due to standing passengers) meets an accident, MSRTC would be responsible.

The condition of the upper indira nagar bus depot pune is pathetic. Its so much rubbish that people cant even walk properly. Condition in rainy season is more worse. Its very unhygienic all over garbage and bad road i really wonder how come poor bus drivers and people comute from there. It needs a really quick action. For the safety and wellbeing of both busses and people who travel from there. Puting this forward to just let the govt know the condition of the transport they provide. Was not able to click much photos. Hoping this problem will be resolved soon in good interest of the citizen.Thanks

Sir, I am traveling from Pune to Ahmednagar. Bus No MH 20 BL 1079 PUNE-GEVRAI.. CONDUCTOR S NAME IS DM MULE. BUS STOPPED AT SHIRUR BUS STAND FOR HAULT. I inform coductor & going to bathroom... But he do not noticed & leave me at shirur. My valuable luggage in the bus. Such very headache to find it. .such very bad behavior of this coductor.
PL. take action on this coductor...

I had booked shivshahi from mumbai central to mahad. The source time was 10:30. But the bus has not started from source station. So please return my amount of 420 .My ticket no was Tk.No.33876795;Shubham Kawt;MUMBAI CENTR-MAHAD;12/07/18;SS;10:31;PANVEL-LONEREat10:31;Id-;F:2+H:0+C:0=T:2;S:15, 16;Rs420+ConChg.
Please do pay attention.
Contact me [protected]@gmail.com

I booked ticket from nashik phata to nashik online of shivshahi bus on 12 the July timing was 7.30 at shivaji nagar and 7.45 at nashik phata but 7.30 bus was cancelled without any intimation...and they also didn't merge us in any other bus...it was pathetic..we have small child with us.. Inquiry person from shivajinagar not receiving any call... Please take imidiate action on it

We are suppose to travel from pandharpur to jalna via kolhapur-jalna shivshahi sleeper the regular time of arrival of shivshahi is 10:45 pm but now it's 1:33 am but there is no bus available up till now.it very disappointing.please take appropriate action bcoz it is really very inconvenient to customer, this irregularity in timeliness of shivshahi is increasing rapidly .we hope strict action will be taken against it so that next time we can get less perturbation..we are requesting you to please inquire about it as early as possible

Dear Sir,
Bus No MH-14 BT-2326 is having heavy water leakage from roof and floor. I was travelling by this bus on date 07.07.18 from Nashik to Dahanu which starts at 7.00 Am from Nashik.
It was raining that day and heavy water was leaking from top, bottom . Also there is water leakage from windows also as its rubber gasket are damaged.
Kindly look into this .
Thanks
Raju Deshmukh

Journey Date : 8th/July/2018
I booked the ticket for MSRTC semi Luxury bus from Swargate to Borivali and bus time was 9AM from Swargate. The Bus should reach Wakad stop by 9.45AM (As per update from MSRTC staff). After some time they gave update as 9AM bus has been cancelled and they will allow me to seat in 10AM semi Luxury bus. Then they cancelled 10AM bus as well. We were waiting on Wakad bus stop from 9.15 to 11.45 but there was no semi Luxury bus from Swargate to Borivali. At the end we got update that there is no semi Luxury bus by 11AM. When we tried calling Swargate MSRTC depo, they told us that they will first send us by 10AM bus then they told they will send by 11AM bus. I even asked Shivneri bus conductor that we are ready to pay difference ticket for Borivali but they told me that there is no option of difference ticket they denied me to get into Bus. I have not even got refund of my ticket. In this whole scenario they not even sent single update regarding bus cancellation. I was calling them all the time.

I am a usual Pune-Mumbai Shivneri customer. This has become a very common scenario where the buses break down, and no help whatsoever is made to the passenger. I take the 5:30 am bus from Pune station so that I can reach office at 9:30. An early morning bus will stop working, then that is not possible. All the passengers had to hunt for a new ride in the heavy rains

With the hiked prices in Shivneri fare, the least expected is an on time and safe journey.

I request you to kindly refund my money.

Thanks and regards,
Unnati Pise
unnati.[protected]@gmail.com
M. [protected]

I booked a ticket from Pune to Mumbai for 1st July, 2018 for my uncle Mr. Sonudas C Kubal.
However, the bus did not arrived at the boarding point (Deccan gymkhana).

After on call discussion with concerned person today, I have been told that the route for the bus had been changed. Without notifying the passenger the bus left for the Mumbai.

Attaching herewith the bus ticket which clearly says that boarding point is Deccan gymkhana.

6chi Alibag thane gadi hajun lagli nahi khopat depo thane chokshi Adhikari lokan uttar dyayla pan taiyar nahi, Choksi Adhikari mahnun tyana lok jawab vichari kinva kuthlu buss kuthe lagnar kinva buss gadya itke ka let Tari to jawab set nahi kinva lokanshi bolat pan nahi, mag lokani jaycha kuthe. ??? St maha mandal asa pan totat chaltey ase batmi vrutpatrat vachqyla miltoy, Tari karmacharyani aapli kartavyani Kam Keli pahije, St mahamandal Maharastra ya samasya kade laksha ghenar ka ??? Choksi adhikari kasa Sathi asto ??? Jar public la jawab dyaycha nasel tar kasa Sathi hi post nimnuk keleli aahe chokshi Adhikari manhun. ??? Lokana honarya tras baddal yanchi Sanvedna Tari Kay. ???

Maze ticket no 002747 07/07/18. 6.40.46 nim aaram, thane Sagar, buss kramank mh 07 C - 9215 Timing 6 chi buss 6 35 la depo madhun baher padli kay action ghenar ya var St mahamandal. ???

Dear sir,

Shivshahi is the best services for us but bus having mobile charger port but any bus charger port not working.
I am daily using ur transport
From to
Nagpur. Bhandara
Nagpur. Amravati
Nagpur. Sakoli
Nagpur. Chandrapur

But no one bus charger port works.
Plz do something
If you have taking the charges of all services that you provide in bus then this is also ur responsibility to check all services are reaching or not to customers.

Thank you

I am traveling from nagpur to bhandara i shivneri. My friends told me that shivshahi is the best bus to travel in maharshtra as it has ac, charging points and reclining seats but when i tried to charge my mobile the charging points are not working. I asked to conductor he said they are not connected and no one charge mobile in it. This is hopeless answer any one can expect. Either there should not be charging points or the points which are there should work. Also they have take. Additional charges too don’t know what’s that.

Complaint regarding mh 20 bl 2937 bus in chopada bus depo. This bus travel through rought chopada-surat-chopada.
In above mentioned bus 50% seats are breakdown. People's who goes to surat travel standing even seats are empty because sits are not in condition to sit. Even this bus has poor suspension.in one direction chopada to surat total distance 350 km and required 8 hours.
Pls sort out this issue as early as possible

Sir, I have booked ticket on 8/6/18 from swargate, pune to hyderabad... But the marte cancelled it due to Rtc strike in mumbai... Till now, I didn't get my money back... So I'm requesting u to note this and refund my money...
It is already more than 25 days ... My humble request is to refund my money as soon as possible... I have submitted my ticket copy to the Rtc authorities in pune...
My ticket number...33596209
Seat number... 32
Mobile number... [protected], [protected]

Traveling nasik to borivali, shivshahi buses are worst buses ever, as soon as it starts raining water start dripping from upper windows, when complained about it to conductor he just checked it n sat on his seat, i told him again k do something about it, he was like me kai karu mage jaun basa, there was an empty seat so i sat there, what if there were no empty seats, was i suppose to seat under dripping water for 5 hours.
What is the role of a conductor, why is the bus quality so bad??

I was seated in the bus from dange chauk to balewadi stadium bus number is mh12 kq0674 they didn't take proper service. He has chosen bussshhi path n while i asked the question to the conductor he answered me that passenger are on this path as another buses are going using flyover. So i am unhappy with answer as well service. Please train that driver as well.

अकोला पुणे बस मंचर स्टँडवर अली असता पहिल्यांदा बस थांबवली व परत प्रवाशी चढत असताना पुढे नेली, प्रवाशी पडतील म्हणून चालकास विचारले असता अरेरावीची भाषा केली आणि म्हंटले जा तुला कुठे सांगायचं ते सांग बस नंबर mh 14 bt 4375, असा आहे कदाचित घाईत घेताना चुकला असेल पण मंचर स्थानकात बस बरोबर 9.55 सकाळी येते. ड्राइवर ला समाज देऊन कृपया प्रवाशांचे हाल टाळावे आणि मला त्याबद्दल कळवावे.

Hello,

Myself Pooja Bhagat having issue with online msrtc bus ticket booking system.

Booked online ticket for Parel to Alibag shivsahi through msrtc online booking . Money was deducted from bank but booking was not confirmed.Please help to refund amount of Rs.401 . Attaching bank statement for refernce.

Transaction time was around 5.15P.M on 28th June, 2018.
Email id:[protected]@cisco.com
Mob:[protected]

Respected sir,
I am regular traveller of msrtc buses from mouda to nagpur because i am a student and studying in nagpur. Sir, i am residential of a small village mathani, which come before mouda. Sir its a genuine request from all employee and students that kindly provide stoppage to the super buses at mathani village because there is a river between mathani and mouda although the distance is just 3 km but the private taxi drivers demands more fare for the same distance and ignore to the mathani residentials to take as their customers. Sir plz kindly grant nagpur depot permission for this. This will definately going to help numerous people who travels from mathani at any time in evening too.
I am requesting you to consider my request and grant nagpur depot this permission.
Thanking you, sir.