Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Jan 24, 2018

Updated by dipali610 please update

Jan 06, 2018

Updated by Shishird I regularly use bus service of MSRTC from Wardha Yavatmal Wardha and I along with many other regular travellers have been suffering by inordinate delay of buses. I find it sheer lack of responsibility on part of management in managing the time schedule. Sometimes buses don't arrive for more than half n hour and sometimes they arrive one after other, Due to which buses go vaccant resulting in losses for MSRTC I assume. Today on 06.01.18 aswell all the buses arrived late and the bus staff take breaks as per their convenience without caring for the fact that such casualness in their part cause inconvenience to others and disturb our schedule to reach office on time. Today I reached Wardha bus stand on 9:10 but Since Nagpur - Nanded was packed I along with fellow passengers decided to wait for next bus. Nagpur Vasmat arrived on 9:15 and the driver didn't come till 9:30 AM and the bus reached Yavatmal on 11:15 AM thereby taking 15 mins more than usual travel time of 1.5 hours. Upon asking the staff to stick to timelines they behave rudely may because it's a government operated service hence they don't bother to assume responsibility for customer inconvenience. This has become a routine now and hence I was compelled to lodge a formal complaint. If this time management issue is not addressed soon I shall write the matter to appropriate ministry including PMO.

Thank you