Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I had booked a shivshahi from. Nasik to pune, shivshahi @7.30 am 28/12/2017. I was denied seat while boarding the bus. I was told that the ticket appeared on normal bus instead of shivshahi but was charged fare of shivshahi bus 1402. I need a refund to my ticket.
No proper management and worst service.
People are not aware of the system and do not have proper knowledge about the online booking system. Stop creating problems for passengers

My pnr tk. No.31164414;nasik cbs-shivaji naga;28/12/17;ss;07:30;nasik cbs-shivaji naat07:30;id-;f:4+h:0+c:0=t:4;s:10, 16, 9, 15;rs1392+conchg

मी खेड्यामधील एक विद्यार्थी, माझ्या पास मध्ये गॅप पडला. कारण फक्त हेच कि दिवाळीच्या सुटट्यामुळे...पास देणारा व्यक्ती पास नाही भेटणार म्हणून सांगतोय... १ महिन्यापासून चकरा मारतोय आणि आज म्हणाला आता परत १ महिन्याचा गॅप का पडला? ते सांगा.. असे चकरा मारून मारून माझी पिळवणूक केली जात आहे. दिवाळीच्या सुटट्या होत्या हे लेखी कुणाकडून आणू ? गरिब विद्यार्थ्याची पिळवणूक करून काय मिळेल...वरून तो व्यक्ती मला मेडिकल प्रमाणपत्र आन आणि पास घेऊन जा म्हणतोय..म्हणजे मला चुकीच्या पधतिने पास काढायला सांगतोय..मी आजारी झालोच नव्हतो तर मी खोटे प्रमाणपत्र का देऊ? काहीतरी करा..जर खरच माझी तक्रार कुणी वाचत असेल तर... हि घटना औरंगाबाद मध्यवर्ती बस स्थानक वरील आहे... आणि त्या व्यक्तीचे नाव निकम म्हणून आहे ...

Msrtc not accepting i'd proof photos, whereas currently government is asking people to use online procedures.

They are forcefully took the money for the tickets we already booked online and paid akready

When we asked to submit online id proof then they denied and collected the money twice

Ticket no 31040711
Transaction id rb[protected]
Trip no 503648

Myself, my wife and sister travelling from Pandarpur to Miraj in Sangli Depot bus bearing No. MH 14 BT 5033 on 25.12.2017 which running from Hyderabad to Sangli & ticket fare is Rs.546/-. The conductor & driver of said bus dropped us near Wanless Hospital as bus will not go to Miraj Central bus stand & bus going to Sangli. I requested to leave us at bus stand as we have to proceed to Belgaum in another bus, but they did not heard. We travelled in auto to approach bus stand & he took fare Rs.50/-. Hence warn the staff & reimburse Rs.50/- for having sustain loss to me without any cause.

Hi team,

Tk. No.31113530;arnav gandhi;borivali nan-swargate, pu;24/12/17;ac;19:30;powai tala-swargate, at20:00;id-;f:1+h:0+c:0=t:1;s:21;rs526+conchg

This my above information i was waiting since long but bus dint came, my pick up time was 8pm so i came at powai talaw 7pm but all most 9:20pm passed bus dint came when it reach near pick up point but did not stop. I have waved my hand to give signal but driver dint respond and at 9:30pm bus moved away, and there was booking but bus was late and dint stopped at pickup point.

Dear sir
We traveled from pune to nashik on 08.12.2017 thru shivshahi
It halted at hotel raigad palace for breakfast.

After repeated confrontation with staff of said hotel for one snack and one tea for rs30.00 as per msrtc policy, he charged us as per regular customer. When argued he gave the same in writing on the ticket saying no such information about msrtc policy

We seek your confirmation of the policy and at the same time we want refund from this hotel urgently
Please confirm

Kolhapur divisions all ordinary and semi luxury and shivshahi buses are not coming to karad bus stand. It includes all buses of kolhapur, kagal, chandgad, malkapur, ajara, gargoti and gadhinglaj depot (Excluding kurundwad, gaganbawada and ichalkaranji depots). More than 100 buses of kolhapur division are not taking karad passengers. From mumbai, nasik, hubali, belgaum, pune, aurangabad, shirdi direct passengers of karad bus stand are not taken. These buses are running empty.in maharashtra, shivshahi buses are taking small city stops like khamgaon, chikhli, murtijapur, mahad, chiplun, pusad, digraj, darvah, indapur, barshi etc. But, here kolhapur divisions ordinary buses are not taking karad stand bus stop. Ksrtc buses are getting good response from karad passengers

Hello sir/madam,
I have an unsuccessful transaction for which i have not received any refund. Following are the details for transaction:

Merchant transaction id : [protected]
Atom transaction id : 42666527
User id : [protected]@yahoo.in

Please escalate this as transaction took place on 25th of november. Else let me know where to escalate this further.
The contact numbers provided on website are busy all the time and never received. I am really not satisfied with maharashtra state transport corporation. I am going to escalate this to transport ministry and on social media as well. I have necessary contacts.

Name: renuka shukla
Trip no.: 368336
Date: 23/dec/2017
Time: 9:15 traval time
Ticket number : 31094275
This is really regretful that when trains are trying to meet the timings bus services are running as per their own schedule. I had a bus at 9:15 of msrtc and still there is no customer care who can tell me at what time my bus where i am having reservation will come...in today's scenario this is really worst... I don't know any one listen this complaint but with hope i am posting that someone will take interest to improve the services and take action against who are responsible to damage the state repodation

Please increase frequency to tasgaon route. Firstly there are no any express buses to this route from pune.. That is still accepted but at least have more number of buses on long weekends or vacations. I dont know whats wrong with online reservation system. Sometimes i can see all buses for reservation sometimes no any bus is shown on online portal. One bus comes in 2-3 hrs and that too comes from chinchawad or other station to swargate which is full.. What are citizens supposed to do.. Please take this req forward and help common people to get smooth service.

Pune to thane shivneri buses which starts from swargate is always late specially the 5pm and 5:30pm bus. Today the limits have crossed when the 5:27 pm bus has arrived at 8:20 at hinjewadi phata stop. This is mental torture to passengers! This is not the first time when the bus has arrived late. Since 2 years i am facing this problem and now the situation has aggrevated. Please improve the services.

The bus from mumbai central to satara (Timing -12.30), date 22/12/2017 was cancelled. I didn't get informed till 16:00.

I came to know that bus was cancelled when i called to the depot at 16:00. The concern officer of central depot said to me that the adjusted my seat in the bus departured at 14:30 from mumbai central depot.
I was waiting 4 hours for the bus. There is huge lost of my time and money. Who is responsible for this.?? They should to call and inform me about the cancellation of bus. But they didn't. I want action against concerned officer at that time. Why they didn't informed me? This should not happen with others in future.

Hello sir
Today (21/12/2017) I Book seat in shivashahi for date 23/12/17. At 9 am. Seat no 39 in the name of Prachi Daddikar Pune to Kolhapur female age 23.
I made the transaction successful but M-ticket confirmation not yet received from them
Here I attached screenshot of my transaction. Please send me confirmation mail as soon as possible.
Thank you
Best regards
Shripad Daddikar
[protected]

Sir,
मी, हनुमंत सुभाष माने दि.२/१२/१७ ला बस तिकीà¤ÿ बुक केले, माठ— ॅ चिपळुण ते पंढरपुर. खाते मधुन पैसे कà¤ÿले पन बस बुक झाले नाही, तरी साहेबांना नम्य विनंती आहे कि रिफंड मिळावे.
धन्यवाद.

I had booked shiv shahi bus ticket on line for bus from kolhapur to thane the boarding time was 12.15 pm. We waited upto 1pm the enquiry counter person was telling us that bus will come in 10 min as bus is available however driver is not available and these drivers are on contract basis and are very rude they don't bother.. After arguments for 30 min we could board the bus by 1.30 pm bus number 537 the driver was very rude in between after leaving kolhapur city one more person his friend joined him they stopped the bus in between for more than 4 occasions at panchlag the other driver took over journey was on time and peaceful.. The driver was very rude to all customers. Here please ensure that buses are on time and as per time mentioned in the time table.. As our time is precious we reached thane at 10pm exactly bus was delayed by 2 hours... Please make your drivers responsible and accountable

Dear msrtc,
Incident at vandana bus depot, thane on 16.12.2017 (2:00 pm)
Complain against the conductor and senior staff at vandana bus depot, who denied to give concession on ticket booking from thane to pune for 2 senior citizens, having identity proof as election card.
They said concession is valid for the residents of maharastra only..., as the senior citizens (My parents) having election card (Made in yr 2011 when they were residing in some other state,) as identity proof.
Its is completely illogical..., election card is a valid identity proof, for your identity as indian citizen, age proof as well as your address proof. Its, nowhere written that msrtc will give concession on ticket bookings to the residents of maharastra only...???

In railway reservations also (Irctc) election card is valid proof, irrespective the person is resident of which state...

Pls educate your staff to beehive politely with senior citizens and make aware your staff regarding basic rule regulations

Thanks

Msrtc is very poorly managed... Proper bus schedule is not given to passengers buses don't come on time..
Even if we ask officials sitting at counter, they are not themselves sure about the time.
It's the problem suffered by passengers due to delay in the bus going to vehle village from pune swargate bus station. We wanted to go to trek and come early, we also checked the time to be 6:15am but the bus hasn't come yet and nobody is telling us the right time. It's a huge inconvenience.. I urge the authorities to take strict action against it.

Respected management,
I have complaints regarding buses on ozar route of nashik district. There are very few number of buses on this route and passengers are facing lots of problems.
Due lack of buses. Passengers have take risk while boarding the bus as there is rush on the bus. Passengers have to waste their lot of time as sometimes there is two hours of gap between buses. Local management say that the route is not profitable. However i do not feel so. Due to this problem people are opting to private transport which will reduce the revenue of government.
On behalf of ozar i request to please solve this problem and save life and time of passengers

Dear
Bus no. Mh 40 y-5124 risod pune bus timing was 8.30 but it was 1.30 hrs late due to not available of driver and when asked to driver then he talk to other peoples very bad. This bus was stopped in between journey for an half hours there is no reason for stopping. It is happening not a single timing risod depo service is too bad peoples are hopeless.
Please take strict action to risod bus depo otherwise destroy it.

We want halt at kamothe.
I was travelling by shivneri bus no 9589 left from pune at 17.25.

Driver refused to halt at kamothe and inspite of insisting several times, he has made me alight immediately after leaving express highway near kalamboli.
For further going ahead there was not rickshaw available. I has to wait for 20 minutes for rickshaw. Above all i had to spend 100 rupees for going to kamothe.

Therefore since kamothe is very big and reputed area, shivneri should have stop at kamothe.

I want my 100 rs. Back.