Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Sir
I travel solapur to nagpur regularly every month but we facing problem solapur to nagpur journey solapur to nagpur no any bus after 3:00 pm. Then i pick solapur to nagpur. But all driver not allow to travel and said no conductor at bus.
I request you to take positive action on it and look in to this matter personly. Solve for future.
So we feel proud on msrtc.

Shivshahi panjim to pune recently booked by me online. Actual sitting arrangements are not as shown while online seat selection option. Behind driver i selected 2nd right row window seat. It was booked as seat no. 41. However actual that seat is on middle of the last row of the bus. The seat was booked for single lady. Which has made very much discomfort for her. Online booking reference no 31145098.
Urgently change/update the msrtc software with actual sitting arrangements in shivshahi.
Request compensation for discomfort caused.

Ticket no 31160535
Mumbai to pune (Semi luxury)

I waited for bus with my family and bus didn't came for 2 hrs... After that it came n without stopping left in front o[censored]s... It was so humiliated and disgusting that i can't describe.
I had to pay 5 times more money to go in another local bus.

It's really shameful for msrtc and i want compensation for all this i went through.

Sumit sharma
[protected]

Bus no. Mh-06-s-8194 on 30 dec 2017 at about 0940 hrs heading towards panvel at kalamboli junction moving in the wrong lane tried to move to his left despite dense traffic moving bumper to bumper and hit my car badly damaging the rear right door.

I captured the photo of rear side of the bus and followed the bus till panvel bus stop.

The driver on questioning started misbehaving and refused to give his name and licence details. He also tried to intimidate me by instigating the passengers that he will not take the bus further. He was not wearing either name talley or badge.

I m living in kolhapur

My sister going to pune from kolhapur at 12.30 pm on 1 january

So matter is that msrtc vehicle shivshahi mh09 1979 was going to pune from kolhapur driver stop the bus without parking and open the door people walk into bus and 1 man book 4 seats for his family and conductor support him

I tell him i sue you but he can't control crowd

Sir,
I used to travel from parli - vaijnath to nanded. A beed - nanded bus is convenient to me. Although the bus is empty of seats, the drivers of the bus aren't stopping the bus on the bus stop. It happens many times. Today only on jan 1rst of 2018. Although bus driver had seen us, still he doesn't stop the bus and act like he didn't seen us. Please notice it.

I m user from sakri to ahmedabad and booked reservation when. I ask to inquiry operator about bus he told me he don't know about reservation process so pls recommend at least the co-operative person who answer well to the passenger pls.
So is there any rule that if we are reserved from gsrtc then msrtc is not provide any answer to the passenger regarding bus information??
This is really bad experience at sakri bus stand. @7:45pm on 31/12/2017

My contact no. [protected]
Please do some strict action for same.

Sir,
Yesterday i travelled from akola to khamgaon via bus of ambad depo my ticket cost ₹58 i gave 100 rs note to conductor (I t dalavi) he wrote 42 rs, on back of ticket with pen on reaching khamgaon i forgot to take money on consulting msrtc authority khamgaon they asked me to lodge complaint
Sir i hope so that you will help me in getting back my balance money
For proof i m sending you the back side photo of ticket

महोदय,
मी आज दिनांक 30-12-17 ला जळगाव जामोद-नागपूर बसने प्रवास करीत होते बस नंबर MH14 BT 4306. मी हिवरखेड वरून नागपूरला जाण्यासाठी सकाळी 11.30ला बसमध्ये बसले माझ्या सोबत माझी दोन मुलं वय 15 व वय 5 होती.अमरावतीला बस दुपारी तीन वाजता पोहोचली येथे बस थांबते म्हणून मी माझी पाळी आलेली असल्याने पॅड बदलवण्यासाठी मी टॉयलेटमध्ये गेले.तेथे जाऊन येण्यात मला जास्तीत जास्त 10ते12 मिनिट लागला असेल. माझा मोठा मुलगा ज्याचा उजवा हात तुटलेला आहे आणि हाताला प्लास्टर लागलेलं आहे तो बसमध्ये बसलेला होता छोटा पाच वर्षांचा मुलगा माझ्यासोबत होता पण मी परत येई पर्यंत ड्रायव्हरने माझ्या मोठ्या मुलाला सामान घेऊन खाली उतरवून दिले. मी परत आले तेव्हा माझा मुलगा घाबरून घामाने ओला होऊन अमरावती बस स्टॉप वर उभा होता.माझ्या मुलाने सांगून, विनवणी करूनसुद्धा ड्रायव्हरने बस थांबवली नाही . त्यानंतर मी तक्रार देण्यासाठी गेले तेथे त्यांनी त्याच टिकीटावर नागपूर पर्यंत प्रवासाची अनुमती दिली पण ह्या सर्वामध्ये एक तासाचा उशीर व माझ्या हात तुटलेल्या मुलाला व मला शारिरीक व मानसिक त्रास झाला . तरी माझ्या तक्रारीचा विचार करुन त्यावर योग्य कार्यवाही करण्यात यावी ही माझी आपल्याकडून अपेक्षा आहे.तरी माझ्या तक्रारींवर काय कार्यवाही झाली ते कृपया माझ्या e-mail वर पोहोच द्यावी माझा e mail address पुढील प्रमाणे आहे rajesh [protected]@g mail. com आहे. माझी आपल्यावरची विश्वासहर्ता कायम राहण्यासाठी कार्यवाहिच्या अपेक्षेत .
आपली एक स्त्री प्रवाशी,

सौ. सारिका राजेश पंत
3, अध्यापक ले आऊट
दत्तवाडी, नागपूर 23.

Hi,
I have booked ticket for today from bhosari to nashik which was supposed to depart by 9:45 am from bhosari. But i am waiting since last two hours at bhosari bus stand. I tried calling to shivaji nagar bus stand for enquiry but couldn't connect i mean they didn't pick my call. So i would suggest you to please have an enquiry on shivaji nagar bus stand about no response/update regarding late departure of the bus to the passengers.

Thanks and regards.
Gokul kate

Dear sir/madam,
I am completing about rude behaviour of bus depo telephone opretor... Shirpur
Bus depo telephone opretor dose not told any information about 4 days pass and disconeted my phone call any phone call time 8.04 pm
Please stop behaviour like this with public because of those people like that telephone opretor public haves always in trouble and the tourns for private tranceport luxris

Conductor ticket bad talking
Bus nashik shindkheda bus conductor name s. K. Patil time 14:58 at naahik main bas stop, i want ticket from nashik to umrane. And my mother age is 62 year i have half ticket he wrong way talking nd lost is aafhar and forcefully full take the full ticket, he talking like talk tuj vay 60 aahe ka tujya bapachi gadi aahe ka full ticket che paise de nahi tar ethe gaditun kai marayla firte ka matare aani aadhar card fekun dile baher.
I know govt bus but i m also part of indian country why should conductor bahivour like that plz necessary action otherswise next complain to transport minister office maharastra state.

I have booked online one ticket via redbus app from pune to mumbai on date 22-12-17 with ticket id:[protected] and pnr no:30982321/2158/[protected].
Bus opertaor don't allow me in this bus because i don't carry the hardcopy of the ticket.
So i have again purchage another ticket by counter and travels in different bus.
Kindly refund the amount as early as possible.

Is there be any logic behind this for not validate mticket.
All govt. Officials are also advertise the theme; save paper save environement.

We all passengers are travelling towards nagpur from amravati bus stand. But after sometime we fill that air conditioning system it's not working properly while travelling towards amravati to nagpur. Its really not good. We pay 245 rupees for good service and convinience but the real condition is different please check your all shivshahi buses and his air conditioning system whether is it in good condition or not. Please take serious action against this issue. And do the needful.

I had booked a shivshahi from. Nasik to pune, shivshahi @7.30 am 28/12/2017. I was denied seat while boarding the bus. I was told that the ticket appeared on normal bus instead of shivshahi but was charged fare of shivshahi bus 1402. I need a refund to my ticket.
No proper management and worst service.
People are not aware of the system and do not have proper knowledge about the online booking system. Stop creating problems for passengers

My pnr tk. No.31164414;nasik cbs-shivaji naga;28/12/17;ss;07:30;nasik cbs-shivaji naat07:30;id-;f:4+h:0+c:0=t:4;s:10, 16, 9, 15;rs1392+conchg

मी खेड्यामधील एक विद्यार्थी, माझ्या पास मध्ये गॅप पडला. कारण फक्त हेच कि दिवाळीच्या सुटट्यामुळे...पास देणारा व्यक्ती पास नाही भेटणार म्हणून सांगतोय... १ महिन्यापासून चकरा मारतोय आणि आज म्हणाला आता परत १ महिन्याचा गॅप का पडला? ते सांगा.. असे चकरा मारून मारून माझी पिळवणूक केली जात आहे. दिवाळीच्या सुटट्या होत्या हे लेखी कुणाकडून आणू ? गरिब विद्यार्थ्याची पिळवणूक करून काय मिळेल...वरून तो व्यक्ती मला मेडिकल प्रमाणपत्र आन आणि पास घेऊन जा म्हणतोय..म्हणजे मला चुकीच्या पधतिने पास काढायला सांगतोय..मी आजारी झालोच नव्हतो तर मी खोटे प्रमाणपत्र का देऊ? काहीतरी करा..जर खरच माझी तक्रार कुणी वाचत असेल तर... हि घटना औरंगाबाद मध्यवर्ती बस स्थानक वरील आहे... आणि त्या व्यक्तीचे नाव निकम म्हणून आहे ...

Msrtc not accepting i'd proof photos, whereas currently government is asking people to use online procedures.

They are forcefully took the money for the tickets we already booked online and paid akready

When we asked to submit online id proof then they denied and collected the money twice

Ticket no 31040711
Transaction id rb[protected]
Trip no 503648

Myself, my wife and sister travelling from Pandarpur to Miraj in Sangli Depot bus bearing No. MH 14 BT 5033 on 25.12.2017 which running from Hyderabad to Sangli & ticket fare is Rs.546/-. The conductor & driver of said bus dropped us near Wanless Hospital as bus will not go to Miraj Central bus stand & bus going to Sangli. I requested to leave us at bus stand as we have to proceed to Belgaum in another bus, but they did not heard. We travelled in auto to approach bus stand & he took fare Rs.50/-. Hence warn the staff & reimburse Rs.50/- for having sustain loss to me without any cause.

Hi team,

Tk. No.31113530;arnav gandhi;borivali nan-swargate, pu;24/12/17;ac;19:30;powai tala-swargate, at20:00;id-;f:1+h:0+c:0=t:1;s:21;rs526+conchg

This my above information i was waiting since long but bus dint came, my pick up time was 8pm so i came at powai talaw 7pm but all most 9:20pm passed bus dint came when it reach near pick up point but did not stop. I have waved my hand to give signal but driver dint respond and at 9:30pm bus moved away, and there was booking but bus was late and dint stopped at pickup point.

Dear sir
We traveled from pune to nashik on 08.12.2017 thru shivshahi
It halted at hotel raigad palace for breakfast.

After repeated confrontation with staff of said hotel for one snack and one tea for rs30.00 as per msrtc policy, he charged us as per regular customer. When argued he gave the same in writing on the ticket saying no such information about msrtc policy

We seek your confirmation of the policy and at the same time we want refund from this hotel urgently
Please confirm