Claimed

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

1
Updated: Nov 28, 2025
Complaints 2457
Resolved
184
Unresolved
2273
Contacts

File a complaint to Maharashtra State Road Transport Corporation [MSRTC]

Having problems with Maharashtra State Road Transport Corporation [MSRTC]?

File a complaint and get it resolved by Maharashtra State Road Transport Corporation [MSRTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Maharashtra State Road Transport Corporation [MSRTC] reviews & complaints page 93

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Aniket Gurjar
from Mumbai, Maharashtra
Sep 8, 2017
Report
Copy

Address: Jalgaon, Maharashtra
Website: MSRTC

I'm waiting for bus of jalagon to borkheda. I daily travel in bus. But today i was standoff at nmu gate. But driver was not stopped bus at this point. North maharashtra university at this point bus was stopped daily but today bus was not stopped. I was very inconvenience because of all this. Jalgaon to central school of nmu this bus was daily running through this gate. On this gate many people's are undulation daily.
Bus route - jalgaon to borkheda
Escape time from jalgaon bus stand-4:10 pm
Bus occurred at nmu gate - 4:30 pm
Bus no.-2143
Driver no.- 11916
Conductor no.- 28004
Plz which action was taken from msrtc on driver and conductor inform me.

Complainant - aniket subhash patil
Address - at post borkheda tal. Dharangaon distribution. Jalgaon
Mobile no.- [protected]
Student pass no.[protected]
Identy card no.- 797604
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    Kimaya Pawar
    from Morjim, Goa
    Sep 8, 2017
    Report
    Copy

    Address: Mumbai City, Maharashtra

    Was traveling in d morning on 8th sep 2017 from mumbai to pune by hirakani bus mh-20 bl 3292. It was all going well but at vashi bus stops to receive passenger an old lady who is suffering frm paralysis wanted to travel with her daughter but as she entered in the bus the bus conductor insulted her with a harsh words saying that "you should travel by any private vehicle not by public transpotation". Well the point is does he have any right to insult or comment anything about her disability?? Government keep reserved seats for every disable person. Still that conductor disrespect her.
    Sep 08, 2017
    Updated by Kimaya Pawar
    was traveling in d morning on 8th sep 2017 from mumbai to pune by hirakani bus MH-20 BL 3292. It was all going well but at Vashi bus stops to receive passenger an old lady who is suffering frm paralysis wanted to travel with her daughter but as she entered in the bus The bus conductor insulted her with a harsh words saying that "you should travel by any private vehicle not by public transpotation". Well the point is does he have any right to insult or comment anything about her disability ?? Government keep reserved seats for every disable person. Still that conductor disrespect her.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Sohil Bhosale
      from Pune, Maharashtra
      Sep 7, 2017
      Report
      Copy

      Address: 415523

      I am student. I am study at baramati. I am traveling in msrtc bus from phaltan to baramati. The bus from phaltan are not coming on time or its not coming only. Because of bus problem the public can't get to there collage school office or any work etc... At time today i am waiting for 1hr in phaltan than also i didn't get the bus we all complain to the msrtc officer then also they not taking any action i hope the will slove as soon as possible
      Thank you!!!
      9 September 7 am. MH14 BT 4956
      SWARGET TO KOLHAPUR
      vinavahak
      senior citizen seats was given to young people and very old age couple was seating on last seats where is too much bumping.booking person shuld follow the rules or he shuld ask for that old age people to wait for next bus.which was after 30min.

      bus not coming - Comment #2845791 - Image #0
      I booked my ticket from chinchwad railway station to dadar east. My seat no was 40.date 04/09/2017 but driver of bus and chinchwad station master not allowed me to seat no 40.. seat was empty... what is this.. its wrong.
      Helpful
      Found this helpful?
      2 Comments
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        V
        Vishal Danapure
        from Pune, Maharashtra
        Sep 7, 2017
        Report
        Copy

        Address: Ahmednagar, Maharashtra, 414102

        I am traveling from pathardi to ahemadnagar bus no 4147 7sep2017 12:00non it was without conductor bus ahe that driver miss behavis and slept to me also he abouse languvage ahe through me out from bus
        I didn't register a police complaint to that driver because i don't know his name also he havent waer proper uniform
        He say me this bus is his fathers bus don't go inside or else i will kicked you out
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          Rajesh Ahire
          from Coimbatore, Tamil Nadu
          Sep 6, 2017
          Report
          Copy

          Address: Nashik, Maharashtra

          I have been travel through bus number mh20bl3756 on 6.9.2017 from thane to nashik. Bus is from shahada depot. As bus has duty in condition with lot of spitting & bad smell, i have been requested to conductor mr. Tidke to allow me seat near him, but he forcefully denied to seat near him. Is this service type of msrtc? I need of written explanation from msrtc with my money as we as reimbursement of my mentally harassment. Otherwise i will be free for justice from consumer forum for the same.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            sunilgadge
            from Mumbai, Maharashtra
            Sep 6, 2017
            Report
            Copy

            Address: Mumbai City, Maharashtra

            Dear sir,

            I booked e ticket on 30/08/2017. Ticket no.29887913. Journey date 31/08/2017.
            Msrtc has cancel this bus which was schedule on 31/08/2017. But i have not received money refund till date nor ticket is cancel in system.
            Request you kindly refund my money as soon as possible
            For further details you can reach on [protected] maid id sunil. [protected]@gmail.com
            +1 photos
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              G
              Ganesh Nagre
              from Nashik, Maharashtra
              Sep 5, 2017
              Report
              Copy

              online biking tarajshan field amount 1647 not return

              Address: Satara, Maharashtra, 415521
              Website: Ganeshmnagre

              Booked ticket for aurangabad to pune booking time 09.02. Am date.2.9.2017 tarajshan id[protected] amount.1648 rs only tarajshan field not payment titan my bank account please my 1648 my bank account my id ganeshmnagre my email id [protected]@gmail.com enquiry counter enquiry, people (Lady on desk) didn't helped. Also she arrogantly told us to get lost. Kindly start action and pay me discomfort allowance for harassment. I'll be looking...
              Helpful
              Found this helpful?
              3 Comments
              Report
              Copy
              M
              mandar shere
              from Nashik, Maharashtra
              Sep 5, 2017
              Report
              Copy

              Address: Mumbai City, Maharashtra

              Hi,

              This mandar shere, i am traveling from borivali nancy colony depot to deccon pune at morning 7am shivaneri bus m5145, i had paid ₹526/-for travel.

              I am regular traveler of shivaneri, today morning when i am traveling i want to take my blood pressure medicine for that usually i asked driver to give complementary water bottle, he refused to give by saying it has been stopped by msrtc.

              When i investigate i found complementary water box behind his seat which he is hiding.

              Because of that i can't took my schedule medicine and i'd anything happened with me who will be responsible for that.
              +1 photos
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                G
                gokulpawar25
                from Morjim, Goa
                Sep 4, 2017
                Report
                Copy

                Address: Dhule, Maharashtra, 424302

                Today on 4th sep 2017, 2.40pm, a bus number mh20 2496, travelling on state highway left kusumba station and moved towards dhule direction. There is a curved road 1km ahead from kusumba and this bus driver was driving carelessly. I was riding a bike (Mh18 as7656) behind this bus and gave horn as well as light to this bus for pass but instead of giving me side or blowing any indicator, this bus driver moved bus in off lane while i was half crossed the bus. I had to take down my vehicle from road to bushy surface. I was lucky to survive without injury but this driver did not even noticed what happened behind him and continued his journey with full of passengers. This kind of driving lead to serious accidents. So i suggest you to train drivers strictly for following traffic rules as well as they have to think of safety of passengers and bikers on road.
                I am alive to mention issue here. Think about those who lost life.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  O
                  Onkar Kshirsagar
                  from Nagpur, Maharashtra
                  Sep 4, 2017
                  Report
                  Copy

                  Me & my family traveling shirdi to triyambakeshwar through st bus belongs to kopargaon st bus depot.
                  The driver behaved very arrogantly after asking for late depature, he said, "i 'll deside when to depart the bus".
                  Driver was very harsh & rude, he behaves like the state transport belongs to himself,
                  Such arrogance increases in state transport employee.
                  Plz send the copy to mr divakar ravate, transport minister, maharastra
                  Plz tell me what should i do...
                  Plz inform me
                  [protected]
                  +2 photos
                  Sep 04, 2017
                  Updated by Onkar Kshirsagar
                  plz send the driver for training to learn how to behave, the coductor was not so rude..

                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    P
                    Pravasi1
                    from Yaval, Maharashtra
                    Sep 3, 2017
                    Report
                    Copy

                    Address: Raigad, Maharashtra, 402201

                    I am traveling from panvel to alibag non stop bus no mh14 bt2631 time 13:00 hrs.
                    The bus driver is busy in gossips with the passenger sitting besides him. He has also kept his right ear busy by keeping earphones in it. He is not giving proper attention on driving. Even after warning from passengers he is not bothering to pay attention on driving..
                    I am travelling from jamkhed to Pune by MSRTC bus number MH20 BL3182. The bus is completely leak and every damn seat is wet. People can't even sit even if there are vacant seats.
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      B
                      Bhushan Kawale
                      from Pune, Maharashtra
                      Sep 2, 2017
                      Report
                      Copy

                      Address: Nagpur, Maharashtra, 441203

                      Hello sir,
                      My name is bhudhan kawale from umred maharashtra, today my family where wating for bus since for 4pm today from bus stand they wanted to travel from umred to bela n near about 30 people where waiting for that bus but bus help box co ordinator says bus is coming n now they r saying bus cancelled. They r not coordinating properly n most of d time bus stand no. Is switched off. This type of things r happing here. Kindly resolve this type of mistakes.
                      Regards
                      Bhuushan kawale
                      Umred
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        mithila sakore
                        from Nashik, Maharashtra
                        Sep 2, 2017
                        Report
                        Copy

                        Address: Solapur, Maharashtra, 413411

                        I booked ticket for barshi pune 14.00 ist bus having ticket no.29924363 on 2.9.2017. Barshi enquiry counter didn't announce bus even after 14.45 and even after continuous enquiry, people (Lady on desk) didn't helped. Also she arrogantly told us to get lost. Kindly start action and pay me discomfort allowance for harassment. I'll be looking forward for consumer forum complaint if not resolve ed here.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          O
                          Omkar Bhandwalkar
                          from Deulgaon Raja, Maharashtra
                          Aug 31, 2017
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Satara, Maharashtra, 415001

                          Dear sir, i cancelled my online journey ticket, as per message on msrtc online reservation system my cancellation voucher number is 29756217. Even after around 8 days from ticket cancellation date i didnt received my refund amount. As per message of msrtc i should receive my amount within 7 days after cancellation, please guide me to receive my ticket cancellation amount. Thank you. Omkar bhandwalkar, mob no.- [protected], email id: [protected]@gmail.com
                          Aug 31, 2017
                          Complaint marked as Resolved 
                          tresolved
                          I booked two tickets for the date 18 oct 2017. Ticket number is 30276287.
                          Due to strike i could not travel by MSRTC bus. However traveled by private bus. Please refund money to the account .

                          Thank you!
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            Rupesh Surve
                            from Nagpur, Maharashtra
                            Aug 31, 2017
                            Report
                            Copy

                            money is refunded

                            Dear sir,
                            I was trying to book tickets from my msrctc log in id on 23 aug 2017. Money is already debited from my account, but unfortunately ticket is not books.in my account log in id their is no record of tickets. Same day i called to help line no. They said money will be refunded in 7 to 8 days. Today m calling them but no one picking my call. Below are my details.
                            User id - surverupesh2
                            Contact no.[protected]...
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy
                            J
                            Jayaram Kinnatinkara
                            from Mumbai, Maharashtra
                            Aug 30, 2017
                            Report
                            Copy

                            Address: Pune, Maharashtra, 411045

                            Journey date : 21st august 2017

                            Dep time 10:40 a. M

                            Bus no :mh 06 s 9426

                            Comments : 1) bus was filthy and the upholstery { all the seats in the bus} were stained with dirt and grease marks on the rear of the back rest. It was obviously had not been cleaned for a long period. Curtains also not clean.
                            2) the fare was rs 441/- and i gave rs 500/- note to the ticket issuer at benin chowk, pune where i boarded the bus. Only rs 50/- was returned with the excuse that no change was available. This is the 2nd time it has happened to me. Talking to other passengers i understand this is the
                            Usual practice.

                            My email id : [protected]@gmail.com

                            K. Jayaram kinnatinkara
                            I was booked ticket from Maharashtra State Road Transport corporation website to travel from Mangaon To Wai but due to some personal problem i cancelled Ticket and not yet i recieved Money back to my account as per refund policy Ticket cancellation Vochure Number is 29764870.
                            I Am seating from amravati in the bus paratwada Nagpur which is failed at Talegao Depo conductor has been seat in another bus saoner Nagpur bus no. Is Mh 40 y 5826 the conductor behavior is not in proper way he is very oroganant he is force me for leave the bus in Mead way in the forest Reagan when I have ticket he is force me for another ticket
                            Helpful
                            Found this helpful?
                            2 Comments
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              Rajasekhar Darla
                              from Mumbai, Maharashtra
                              Aug 28, 2017
                              Report
                              Copy

                              Address: Solapur, Maharashtra, 413101

                              Im in a bus where im traveling from pandarpur to akluj.. This busu condition is too worst.. As i expected thestopped in the middle of the road. Why this msrtc using this kind of buses when the condition is not good. Kindly take necessary actions regarding this issue.. Compared to tsrtc and apsrtc buses this msrtc busesare not at all clean n not in good condition.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                J
                                jsmhatre
                                from Mumbai, Maharashtra
                                Aug 28, 2017
                                Report
                                Copy

                                Address: Raigad, Maharashtra, 400702
                                Website: public.msrtcors.com

                                I have been travelling from uran to thane, and found entire bus is leaked during travell. I have checked with conductor that why the entire bus is leakef.in reply conductor said, "we have complainex, but no one looking into it. As a tax payers, at least we need basic facilities, where we have charged for it.

                                Hoping that will get proper response to this.

                                Thank you
                                +1 photos
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  N
                                  Neelam Bhandari Kulkarni
                                  from Noida, Uttar Pradesh
                                  Aug 27, 2017
                                  Report
                                  Copy

                                  Address: Pune, Maharashtra
                                  Website: Www.msrtc.gov.in

                                  Bus no. Mh-20 bl 4187
                                  Bus conductor intentionally provided wrong information. I asked for if the bus is going to manchar he refused. After confirming it from enquiry counter they said yes. After sitting in the bus i asked why he said no he behaved very badly using abusive language and threatened me to get down from bus in mid way. Being alone at 4:30 morning i had to keep quiet. It was a very bad experience. I have clicked his photograph, recorded bus no. And having ticket.
                                  +1 photos
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    P
                                    pepper viegas
                                    from Mumbai, Maharashtra
                                    Aug 27, 2017
                                    Report
                                    Copy

                                    Address: 400101
                                    Website: Consumer complaint

                                    I boarded d bus frm chembur to pune. D driver was on speed of 100 n was using cell phone on a voice call. I have d video n bus number. Can d organisation take action on tis. Bus number mh 6 s to 9246 boarded at 8.45 24th august frm chembur we wer very scared of d situation as we wer two female n d driver was very aggressive in his tone wat i observed as i was sitting on d first sit. Next to driver. I d have d videos of his using one hand for driving n d other hand busy on his cell phone. He has a responsibility of d crowd sitting in d bus. Pls do take a action. N safe life
                                    +1 photos
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit