Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Dear sir,
I was trying to book tickets from my msrctc log in id on 23 aug 2017. Money is already debited from my account, but unfortunately ticket is not books.in my account log in id their is no record of tickets. Same day i called to help line no. They said money will be refunded in 7 to 8 days. Today m calling them but no one picking my call. Below are my details.
User id - surverupesh2
Contact no.[protected]

Journey date : 21st august 2017

Dep time 10:40 a. M

Bus no :mh 06 s 9426

Comments : 1) bus was filthy and the upholstery { all the seats in the bus} were stained with dirt and grease marks on the rear of the back rest. It was obviously had not been cleaned for a long period. Curtains also not clean.
2) the fare was rs 441/- and i gave rs 500/- note to the ticket issuer at benin chowk, pune where i boarded the bus. Only rs 50/- was returned with the excuse that no change was available. This is the 2nd time it has happened to me. Talking to other passengers i understand this is the
Usual practice.

My email id : [protected]@gmail.com

K. Jayaram kinnatinkara

Im in a bus where im traveling from pandarpur to akluj.. This busu condition is too worst.. As i expected thestopped in the middle of the road. Why this msrtc using this kind of buses when the condition is not good. Kindly take necessary actions regarding this issue.. Compared to tsrtc and apsrtc buses this msrtc busesare not at all clean n not in good condition.

I have been travelling from uran to thane, and found entire bus is leaked during travell. I have checked with conductor that why the entire bus is leakef.in reply conductor said, "we have complainex, but no one looking into it. As a tax payers, at least we need basic facilities, where we have charged for it.

Hoping that will get proper response to this.

Thank you

Bus no. Mh-20 bl 4187
Bus conductor intentionally provided wrong information. I asked for if the bus is going to manchar he refused. After confirming it from enquiry counter they said yes. After sitting in the bus i asked why he said no he behaved very badly using abusive language and threatened me to get down from bus in mid way. Being alone at 4:30 morning i had to keep quiet. It was a very bad experience. I have clicked his photograph, recorded bus no. And having ticket.

I boarded d bus frm chembur to pune. D driver was on speed of 100 n was using cell phone on a voice call. I have d video n bus number. Can d organisation take action on tis. Bus number mh 6 s to 9246 boarded at 8.45 24th august frm chembur we wer very scared of d situation as we wer two female n d driver was very aggressive in his tone wat i observed as i was sitting on d first sit. Next to driver. I d have d videos of his using one hand for driving n d other hand busy on his cell phone. He has a responsibility of d crowd sitting in d bus. Pls do take a action. N safe life

Conductor was very rude and misbehaved with my sister and her husband who is a cancer patient. We have booked an online ticket and paid online and were carrying photo id proofs and tickets in mobile.
But the conductor was only asking id poof in original although we had aadhar card copy in print and also in mobile.
We also had patient id file of cancer treatment but the conductor threatened and forcibly asked to take new ticket as according to him the ticket booked online is invalid without original id proof although we carried photo id proof copy in mobile and xerox and also cancer patient file with patient id.

Below are the details of the trip.
Incident time : 12:25 am, 26th august, 2017
Date of journey : 25/08/17 departure
Trip number : mbim0003139
Service start place : mumbai central
Service end place : trimbakeshwar

St bus from akluz to nasik is suppose to have a stop at nandur shingote which is between sangamner and sinner. The bus conductor refused passengers to sit in the bus and gave reason that this bus doesnt have hault at nandur so we argued with him and made a complaint against him at sangamner depo so he took us in but after taking in he started giving silly excuses such as passengers cannot seat on the cabins place... Bus no. Mh 14 bt 1108
Conductor name - s e garde
Conductor no. [protected]

Dear sir,
I have booked online reservation ticket of baroda - pune semi luxury bus from ankleshwar (Gj) to nashik for journey on[protected] having ticket no. 29796906. The said bus not come at boarding point evan i wait 2 hrs late up to 9:30 pm from boarding point. This bus conductor and driver are direct goes from highway and and not pickup to booked ticket passenger, i have loss of my ticket amount, so who is responsible for this casual behaviour of your staff, so please take strict action against him and reply to me why they will not able to pick up to me.

Respected sir,
I am always travelling from ichalkaranji to kolhapur for my education purpose, but many times i have faced problems.. I am writing this letter to understand what are the benefits of "students concession pass". I am not getting it's benefits because of the main reason is that, the pass is not useful in "nonstop buses which doesn't conduct conductor".in short the students should just travel through ordinary buses only. And when i ask to the msrtc members that, at what time the ordinary bus will arrive??.. By listening there answer even i can't understand what shall i do... The answer is "there is no fix time when it will arrive".. Then sometimes it arrives within 15 min or else sometimes we have to wait for nearly an hour...
Sir we not only waste our time on bus stand but also waste the nation time... Suppose 10 students are there everyone's an hour is wasted due to mismanagement... It's waste 10 hours of our nation... As we know, "time is money"..
Many of other students are adjusting this circumstances but i have to change circumstances into opportunities.. I think this one of the step towards the development of our state..
Sir many times the nonstop buses are empty but due to one reason that is student pass we can't travel through it... I go to other city for study purpose... While coming from kolhapur i face all this circumstances..
It's my small suggestion to msrtc... And i hope my suggestion will be implemented as early as possible... And it will create an big change in state development..

Thanking you!!!


Yours faithfully
Aadesh
[protected]

Dear sir/mam,
I book ticket for journey from borivali nancy colony to alibag ticket no. 29460541 on date[protected].15pm but now i try to cancel ticket. It now shows option to cancel ticket. I also send attachment. So please look into this. I also make complaint to msrtc email id. Support msrtc i also go to borivali nancy colony depot. But his say he can not do in online reservation ticket. They say mi to contact you for online ticket. I also attached pdf of ticket and also screen shot. There is no option for cancle ticket. Its showing you can not cancle ticket.

Thank you
Akash a. Mhatre
[protected]

Date of incident - 18/08/2017.
Bus no - mh-14-bt-4466
Driver name - m. G. Shinde (Batch no 631-akluj)
Discription of incident-
On 18/8/2017, i was driving my car no mh-48-s-3452. At karal phata due to red signal i stopped my car and waiting for the green signal. The driver m. G. Shinde of bus no mh-14-bt-4466, ignored the red signal and dash my car from behind. Whwn i asked him why he done this. He just ingnore me and said make my complaint in the uran bus depot. He also said "he kay nuksan aahe kay? Kahich damage zale nahi." i asked him to take bus on the road side and clear the traffic. I had taken my car on the raod side but he didnot stopped and taken the bus forward.
I contacted the bus depo manager o[censored]ran depo and complaint against the driver but the staff was non co-operative and said that why you set free the bus driver did he assured you for componsation for your damage? We are not responsible authorities for the road accident. They even refuse to lodge my complaint.

As per the gr, every bus must take a stop on shri sang gajanan maharaja collage of engineering shegaon. But every time the paratvada bus conductor and driver refuse to take stop on ssgmce collage. And they always talk with rudeness. So plz i kindly request you to slove this issue, because it badly affects the travelling problem of collage students

Respected sir
Bus no. Mh14 bt 1744
Date 16 aug 2017
Narayangaon depot
Time 11am at alephata stand
I had luggage corresponding 75 kg including me and my 2 relatives. Conductor name j. R. Shaikh was arguing me that we are not allowed that type of luggage and we dont allowed this and he was stand on dooor and also not allowed students of local area pls make sure that atake action against him

माझ्या मुलाचा पास ९ ऑगस्ट २०१७ ला संपला होता व नवीन पास १६ ऑगस्ट ला काढला तर त्याची वैध तारीख ९ ऑगस्ट ते ८ सप्टेंबर कशी काय देऊ शकता तुम्ही ? ती १७ सप्टेंबर पर्यंत वैध असायला पाहिजे . दरम्यानच्या काळात तो विद्यार्थी तिकीट काढून प्रवास करत होता .तरी पण ही कुठली पद्धत सरळ सरळ ८ दिवस ढापले तुम्ही त्याच्या प्रवासाचे तपास करावा हि विनंती ( डेपो नाव, ओतूर बस स्थानक, 412409 ( ता. जुन्नर, जी. पुणे .)तसेच
नगर - कल्याण मार्गावर ओतूर ते कोळवाडी पर्यंत प्रवास करताना कंडक्टर लहान मुलांना गाडीत घेत नाहीत, त्यांना समाज द्यावी, अन्यथा रावते साहेबाना complaint करावी लागेल .डिटेल्स पाहिजे असल्यास माहिती दिली जाईल . संपर्क :- ९९७०३७३१६५

People say msrtc is for the help of the people. But nowadays it seem like all the buses are travelling but without coming to panvel. Then what the people of panvel should do. Wait for the buses for 4 5 hrs?
And how can a conductor tell us for which bus we shuld make booking for. Its a public transport. Your job is to provide service to people and not make their condition miserable.
So people let all the buses come to panvel.
Thank you.

I am traveling from jalgaon to aurangabad. Hotel owner taking double of rated price. We are suffering from same problem from last few years. I told to driver and conductor but any how "i think" they have bond with hotel owner, so they didn't replied. I am requesting u to take serious action. Thank u.
Waiting for ur reply. Bus no is. Mh 20, bl 3982

Dear sir,

I book yesterday no 00:34am st time my msrtc ticket from borivali nancy colony to bolri - shrivardhan but my major problem i has been cancelled my e-ticket by yesterday after 00:34am st time.
So i request you to please refund my cancellation ticket amt to my sbi account...
Kindly, see the below booking ticket highlighted amt which is i cancelled... And cancelled ticket i attach in this mail... Please check..

Dated july 26, 2017 regarding the payment status
Transaction reference number jsbi[protected] for rs. 420.71.

I book ticket online but ticket not book and amount cut from my bank aacount.
I paid booking ticket amount from bill deks.

Detail information give below:-

Thank you for using your sbi debit card 519xx6070 for a purchase worth rs378.94 on pos msrtc at msrtc txn# ju[protected].

I request to please solve my promblem as soon as possible and refund booking amount early

I was traveling with my dad from nagpur to amravati in sakoli nagpur bus on 13th aug 2017. I request the driver and conductor both to stop at rahatgaon stop whhich is a listed stop, but he refuse and didn't stop there he left us on to the next stop by saying jaha bologe waha thodi rukuga stop ye hai.. I asked him his name but he refuse to tell since he has done a mistake. I request you to please take some serious action so that the public or at least me wont leave to travel by state transport.

Akshay manmode
[protected]