Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Today i have traveled between amravati to yavatmal in your bus. When i was enter in bus then i saw all seats are covered with lots of dusts. However i asked question to bus driver regarding internal bus cleaning. He arrogantly told to me "what can i do?" he said to me you can go anywhere for lodging a complaint against me. This is public transport not his own.

Sir, i am student of engineering college of palghar. St. John college. I want pass from wada to palghar. But wada depot controller refuse to issue pass, only on basis that i am computer engineering student (Be). Wada bus controller tell me that computer engineering students not eligible for monthly pass. Please check and issue pass. Thanks. Mobile no. [protected].

Travelling to dhule with wife bus number:mh20bl 4259, jalgaon depot bus, it is winwahak schem bus (Nonstop)
1) bus reported on platform on 9.36am, lot of timepass and started journey on10, 25am,

2) now running towards erandol, bus driver is speaking on phone,

3) even bus is very dirty
4) they charged nonstop ticket fare
But service is very unfare, apprx. Journey time is 2hrs for 90 km, but right nw we travele only 34 kms and time spent is 1.30hrs

I m traveling daily from aurangabad to beed (Maharastra).
Pachod is the bus stop 50 km away from aurangabad maharashtra.
When the bus arrives at the bus stop then 9to10 people are coming very fastly to sell the product in bus.
At list they do not try to down the passengers which has the pachod stop.
Those people are directly move on the bus and sell there product very laudly and bad manners.
This are the arranged sellers of pachod bus stop uphar shop owner.

Msrtc with food plaza at nh4 lonawal, has a notice board for providing tea +1 snacks for the bus travelers at rs. 30/-. I requested for the same to counter for coupon as per mrstc offer by giving rs.100 note. The cashier gave me coupons for rs.70. And returned rs. 30/- after explaining to him i wanted rs. 30 coupon as per board display. He was reluctant to chance he coupons and refused. I returned the balance rs.30/. By keeping on his counter. He refused to give me rs.30 coupon and returned my 100/- note. And said we can not give you because you have thrown rs. 30 on counter which is not the case.
He ultimately returned rs.100/- back to me and rs 70 coupons were canceled
Iwent and complained to mrsrtc staff at the food mall. Hecame to counter but still he refused to iusse the coupons to me.
Ultimately ihave to complaint for this to consumer complaints..

Buses are not in time in vengurla depot very slow nd no time management all buses having leakage depo controller using abusing language nd they are not receiving phone calls. Most of the time they discontinue the route by saying they are no passengers but we having trouble to travel. Specially problem with vengulra-panaji and vengurla-mapusa these buses are full of passengers. Plz do something the depo controller thinnks that they are giving us free ride to panaji.

This is to inform you that shrirampur mohatadevi bus is regularly irregular causing inconvenience to passengers travelling to distant routes also though repeated verbal complaints have been made to concerned staff no actions are being taken. Kindly consider this as the prescribed schedule for this route is never followed especially the morning hours the 6-30am and 7-30am bus timing making the entire day schedule collapse

Travelling through semi-luxury on pune-nagar-aurangabad route (Bus no:3842), the bus stopped at some unknown aashirvad hotel just ahead of shirur...
The food (Misal) served by the hotel is the worst quality i have ever eaten, the least quantity i have ever seen and the price is also high compared to other hotels along the route..

The msrtc should atleast provide a decent hotel for a semi-luxury according to the price of ticket

I was booked online shivneri bus ticket from msrtc on 17/06/17 from sangli to pune. But bus was breakdown at islampur hence sangli bus authorities canceled bus and ask passengers to purchase hirkani ticket in cash and ask to travel by hirkani. Which we have traveled. Authority told us that canceled ticket amount ₹ 667/-will be received within 1day in my account. Which i have received only ₹617/-. Means short amount of ₹ 50/- received in my account. Pls refund short amount of ₹50/- in my account immediately.
Name - ashpak pathan, phone no. [protected]

Fountain hotel, an official stop of st on nasik pune highway has bad service. The cost of products is high, like wadapav costs ₹10 in all hotels but fountain charges ₹15. Plus many items are sold more than mrp food items are not tasty and fresh. The hotel owner is rude, even with ladies. Toilet and hotel condition is unhygenic. Packed food items are outdated. So cancel. This stop. There are many good hotels. Immediate action is required.

Day: monday
Date: 24th july 2017
Place wai (Dist: satara)
Bus timings: 07.00 am
Bus route: wai to swargate
Authorised stop where bus not stopped: sahayadri nagar, wai

Drivers batch no: 9673
Drivers name: mr bogade
Control cabin person name at wai depo : mr lokhande

Compalint details:

As i am regular passenger for wai - swargate route. But the driver has not stopped the bus considering that there is no place in bus to sit.

My concern is that why he has not stopped the bus.
I was not expecting the seat in bus.
I just want to travel in that bus.
And not only i am one person, in fact other passengers also wanted to travel from wai to swargate route on that day.

And when i called on[protected] mr lokhande attended the call and he was supporting to driver only. Me lokhande replied me htat i should call in advance that tell driver to stop the bus in our stop.
But i was not knowing that driver will not stop the bus at my stop then how can i call to mr lokhande in advance.
This kind of reply indicated the poor management of the wai depo.

Please consider my case and make sure that this kind of things will not happen again.

Thanks and expecting your prompt action on this issue.

I m employee of idea cellular ltd. I have regular travelling from nashik road to nimani by mhasrul bus as bus no. Mh 12 ef 6414.in this bus so many lickeges, and naither windows nor glasses of windows. I camplain about this subject but no one can given proper solutions. I camplain to st driver & conductor. I have asking for a complaint book for written complaint but they was so lazy to our satisfaction. I have using 3 months advance paying pass for travelling. Pls give proper solutions and do something as needful.

Shivneri scheduled to depart at 7:30 am from pune swargate is always late since past 2 months.
It is not ready at station. Upon inquiry the answer is that there is shortage of drivers and buses and hence the delay. Buses of later departure are however ready before this bus.
The departure is delayed by about 1 hour with time of departure between 8:15 to 8:30 am. Complaint has been registered at the complaints register at the station but there hasn't been any remedy.

This complaint is for S.T buses provided from Rajgurunagar (Khed) to other Villages.These buses are very old buses.Frequency of buses is also very less.This creates problem for college students and local people.They have to wait hours and hours for bus and after waiting there is too much croud for single bus.Could you please look into this transport problem.

Hi,
Today i was heading to my office in pune, when i reached on khadki bridge, the bus mh-20 bl 1902 hits my car from back side. This was totally careless driving style of mstrc driver. And the worst part.. He was not even worry about the accident he did. Anyway... As it was happened on bridge i did not try to stop him as traffic was increasing. The below are the few details.

Bus mh-20 bl 1902 (Pune to georai vai ahemadnagar and shevgaon)
Date : 19 july 2017 time: 7:45 am

Please find the attached photo.

Request you to please take a strict action against him.

Thanks.

Every day i travel from kalyan to bhiwandi and bhiwandi to kalyan for which fare is rs.14 for one side. Conductors are not giving change of rs.1 even though they are having. Such kind of act from conductors are not acknowledge. I[censored] consider 2 rs. From per passenger and daily there are 1000 passengers than conductors are making a profit of rs.20000/- per day. So i request you to take suitable action against them.

I was travelling by (Roha - panvel 6.00 am) st bus on 17 july 2017. At pen station i asked to conductor for a toilet. He said come early. I arrived within 2 minutes, but driver has took st away. But fortunately conductor was not sat in bus, he was also down. We get bus outside of stand. But, what was happened if conductor was not down? What should i have done?
As per rule st has to stop for passenger if he wants to take a loo break, at any point of time.
After asking driver he was very aggressive & not friendly attitude.
Please give me justice & make corrective actions for the same.

Hi sir

I'm regular traveler of msrtc, and always travels by one route i. E. Pune to nashik and vice versa by using semi luxury service or sometime shevneri bus services.

Today i travel with my family in semi luxury bus mh 06- s 8292 from nashik to pune at 3:00 pm from nashik mela stand, we started as scheduled however when we passed the sangamner, our bus punctured (Front left tire) in the mid highway, which is dangers for passenger life and can be cause of big scary accident. Driver was helpful person and helping other passengers to get another bus, again here is big problem of your department, no helping nature showed by other bus driver except 2 buses, otherwise all buses passing by us. Finally help received and we (Passenger) help driver to change the punctured tire with the help of mechanic, because driver doesn't have the jack and stepney.

We again started our journey with delay by 1:30 hrs, we cross few kilometers and suddenly big noise came out from bus engine and get to know that accelerator nut bolt was fallout, now driver was efficient and managed to do some jugad and drove the bus till narayangaon, where mechanic help us safe travel till pune, this entire drama took at least 2 hrs of the remaining journey. Because we stop the multiple time till narayangaon.

Pfa few photos as proof.

I’m expecting 2 actions from your side which are:

1. I'm very sure that you will not take any action on maintenance department, if you do, you will definitely revert to my mail and i’m hoping that will get some positive feedback else i have another way (Facebook or social media) to publish this incident to public.

2. The only purpose of writing a mail that i want refund for this ridiculous and time-consuming 10 hrs journey instead of 5hrs from nashik to pune.

Hope will get refund as quickly and strict action on maintenance department.

Suggestion: please provide a new vehicle or good maintained vehicle for long route journey to stop passenger harassment

Hello,

My brother came from native and forgot to carry the original copy of pan/ adhar but showed conductor the copies on mobile phone. Conductor was so adamant and denied to see mobile proof and forced to take ticket again.
Please look into this matter seriously.
Incident : 14th july 2017, 11:30 pm bus borivali-satara st bus
Mobile: [protected]

He didn't allowed to sit in bus from. Nashik phata of pune as i was having concession.
Please take action about it. They do not let us sit in bus and they have no right to do it

😡😡😡😡
After this no student should face this problem. Such bus conductors should be fired. Sometimes they do ragging of students who have passes. And more over don't leave that conductor of kalwan-nashik bus plese take severe action against him.