Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Respected sir,
It is complaint against bus depot of khed, depot controller does't work properly, they didn't depart bus on time and in a day they skip most of the bus and as the passenger strength is much greater, passenger fit in the bus and next or previous bus is skip and any false reasons is given by the depot to the citizen.
Some of the drivers which are regular on their work, they didn't get the bus by that depot and other hand most of the drivers waste their time and sometime it last to 60 to 90 mins.
I hope you will undertake my complaint my resolve as soon as possible.
Thanking you.

There was a delay of 3 hrs of a shivshahi bus which was supposed to come from aurangabad and go to kolapur, but was not there on time instead i didn't get a sleeper bus and got a normal seater one. And the amount was also not refunded back. The day the bus which was supposed to come was oct 9 at 9:30 pm and came at oct 10 at 12:30 am.
We paid rs 3098 for this bad service.

We had booked an online ticket for Pune to Nasik, of Shivshahi. The time of arrival at Nasik phata was 11.45. But the bus did not arrive on time as always. At 12.30 the bus of time 11.30 arrived went. 1 hour late. Then there was no conductor at the place after that, one bus came and just went without stopping. Assuming it was of 11.45, which came 1 hour late, and did not even stop. Even when ticket was booked online. After that when called on CUSTOMER CARE, there was a guy, who asked for ticket number, and he put me on hold, and then did not answer after that. I kept calling for 1 hour he just picked the receiver and put on music!!! What the hell. There was my grandmother who is 76 years old standing on highway at 2 at Night. And the ### CUSTOMER CARE people don't even have the decency to pick up the call and answer what has happened.!!! Worst experience ever. Huge mental stress and the money that was gone is gone.

Hillo msrtc team,
I am amol kilbile writing to you asking the refund of an amount deducted while doing transaction on msrtc website on 07.10.2019.
Below are the detail
1. While booking a ticket for 2 passenger, i entered all the detail and go redirected on to the page of hdfc netbanking. I entered my details and payment done. 1059.34 rupees. But ticket not genrate.
Bus detail - malkapur to pune
Travelling date - 02.11.19
2. Same above issue observed but traveling date 03.11.19
892.22 rupees.

Yesterday i had travelled from kolhapur to pune by shivshahi bus (@17:31pm) type. We were seated on 7 & 8 seat number me and my friend.in between travel time i lost my one red and white colour pouch. Which was containing watch (5k) and some money inside that. Kindly take this request and proccess with correct actions. I hope i will get my things in return.

Mh 14 5086 / 4086 time 14:45 dt 06.10.2019
Saptshrangi to nasik
I am trying to catch bus for lakmapur data and nasik bus would go there but conductor of this bus didn't allow because he is asking only for direct passenger for nasik then one local staff confirm me that this bus must drop me on my location.
I again ask to conductor but he refused with me abusing than i insist him to board and same local staff ask to conductor but after that conductor assault me and drag me out of bus at saptshrangi
Continue assaulted... Till he took me out infront of bus local service
And abusing me continue
Bus no in marathi language so i submitted two no
Kindly do the needful

I did reservation 4 times every time transaction done but tickets not booked.
Rs. 2764 spent on my account. I tried my friends card from their account same happened. Rs. 2040 spent on their account but tickets not booked.
Reg. No. [protected]
Name: umakant babasaheb jadhav
Journey date: 25 oct 2019
From shivaji nagar to shirdi
Please please refund

Today dated 1.10.2019 time 5.00 pm at ghugus state maharashtra. The bus came from wani (Without conductor) i was going to chandrapur. The bus conducter refuse to travel me without any reason and saying me travel another bus and talking very rudely and misbehaving.. When i told him about complaint he said "jo karna hai kar le" i was shocked how conducter giving service.

I was traveling in b. E. S. T bus no. 162 from wadia hospital to worli village (Mumbai). I got on the crowded bus and took a ticket but when i saw there was an empty bus behind of same no. I got on that bus so i can get to sit. The conductor forced me to go back to the earlier bus or take a new ticket. Please help and reply. Was he right or i just got fooled for extra ticket?

Georai taluka georai dist beed busdepo madhe bus kiti velane yeil te vicharnya sathi geto hoto ratri che 8 vajle hote date 20/09/2019 mi vicharle nashik la bus kadhi yeil te kahich nahi bole parat mi vicharle sir bus kadhi yeil nashik la janari tyani shivya dilya tula sangitlel kalat nahi bus nahi aahe madarchod tula kalat nahi ka mi bolo sir tumhi aase naka bolu te bole tu kay karche te kar tula kuthe bhetu sang mala khup ghan shivya dilya tya sahebanche name giri saheb aahe

I am a regular traveller from vasai - thane and its been 2 months since there are issues with the bis survice we have to wait around 45 minutes to 1 hour to get the bus the bus depo controller when called gives very vague answers plus at one or two instances there were no traffic on the route still they said it is trafficed and so buses are late. I just dont understnad what is whmrong.

We people of vasai have limited option of travelling to thane. I hope you look into it asap

Dear sir,

I have booked ticket from baroda (Gujarat) to taloda (Maharashtra) in baroda shirpur bus. But unfortunately it was canceled on 06/08/2019 i have also contacted msrtc helpline number for bus confirmation and they confirmed me that the bus was officially cancelled so i want refund my money about bus cancellations and i have also contacted to akkalkuwa bus depo for bus ticket submissions and submited it and tell him to transfer this ticket to shirpur bus depo as per talk with msrtc customer care. There is near about 45 days goes down till not response on it so i want to refund my money as soon as possible. And take neccessary action on it.
Ticket number[protected]

Thanks and regards,
Vishal patel

I took a ticket from aurangabad for pune to aurangabad for my sister coming from pune but the bus incharge was not allowing her to travel even she has photo of ticket... And the incharge has printout of ticket details which is showing clearly that ticket is booked at the time of night they are misguiding lady... Such a shame full situation it was nobody was ready to help her...

Akole bus depot don't provide online reservation facility, why? Akole is taluka place so why they don't give online reservations facilities also. They don't give timetable on net
Tasech akole yethun pune w nasik yete janare passenger khup ahet tyamule kiman prati din sadar thikani janes sakali sandhyakal 3 te 4 bus freya niyojit karawyat. Pune sahi sayankali 5 nantar bus nahi mhanun khup fairly hote...

On date of 15-Aug-2019 I was booking ticket from MSRTC mobile app from my registered mobile number [protected]. Money is deducted from bank account but ticket reservation got failed.
Transaction Reference Number: [protected]
(Attached scrennshot below)

Requesting you kindly refund my money earliest.

thanks & regards
Avadhut Chougule
Mob: [protected]
E: [protected]@gmail.com

Challan no. (Mumcm[protected]) belongs to mumbai for vehicle class: goods carrier (Lgv), but challan sent to my two wheeler number. However sent evidences photo also of heavy vehicle.
I paid this challan post that i recollected from evidence photo it is not pertains to me.
Request you to refund asap.

Also request to crosscheck other two challan without evidences/photos on my two wheeler number looks like belongs to mumbai location.
Challan no. Mtpchm[protected]
Challan no. Moff[protected]

All three i paid kindly refund.

Pallawi

At fountain ghodbander road, the bus dash my mirror at right turn from vasai to thane.
My car was stop in traffic and the shivsai bus (Mh 06 bw 0516) dash my car trying to move ahead. I was continuously honking and indicating him to stop. The co driver was also watching but didn't bother to make a stop.
I tried to follow him but his rush driving made me more scared.
Kindly look in to this. Such driving might led to some serious damage to property or life. The driver is responsible for all the life he is carrying in the bus.
Date - 7/9/19
Time - 10:45am
Location - fountain ghodbander road
Bus no.- mh 06 bw 0516

Suhas ambetkar
[protected]

Dear sir/madam
I have travelled on 01/09/2019 to aadivare ratnagiri with msrtc bus
But that time with communication with another person that person gives me a much important responsiblity, so now i am not having any details about that person but i have only the bus no. And seat no. Of that person
Destination : borivali to ratnagiri
Bus no. : bl 3142
Seat no. : 35 & 36
Age : 35 to 40
Gender : female
Plzz give me a details of that co-passenger or suggest me another link that can i find them much easier
I have mailed to msrtc but no reply comes from them.
Plzz request you to take action about this and help me urgent plzz help me

I made a reservation in between pune to kolhapur for the date 12/08/2019 but actual there is no buses running in between pune to kolhapur so i must have return amount when i enquired on bus stand on that day i immediately cancel my reservation my reservation i d[protected] name bidve dayanand my mo no [protected] my gmail i d [protected]@gmail.com

एसटी क्रमांक - mh 14 bt 1776, पनवेल ते पेन, दिनांक[protected] रोजी सकाळी 10:35 वाजता.
वर नमूद केलेल्या रोजी, वेळी आणि गाडीतून मी पनवेल वरून प्रवासाला सुरुवात केली. मी एसटीच्या मागील दरवाच्या डाव्या बाजूच्या आसनावर बसलो होतो. प्रवास सुरु झाल्यानंतर अंदाजे 15-20 मिनिटानंतर एसटी वाहकाणे मला मी बसलेल्या आसनावरून हे आसन वाहकासाठी आरक्षित असल्याचे बोलून तिथून उठवले.
एसटीच्या पुढील दरवाजाच्या बाजूचे आसन हे वाहकासाठी राखीव असल्याचे मी वाहकाला निदर्शनास आणून दिल्यास वाहक माझ्याबरोबर उद्धट बोलू लागला, तो बोलला कि ते चुकीच्या आसनाला लिहिल आहे, तू मला शहाणपण शिकवू नको.
एसटी महामंडळामध्ये जर कोणी जबाबदार अधिकारी असेल तर मला सांगावं कि वाहकाची वर्तणूक बरोबर होती काय?
एसटी महामंडळाच्या अश्या कर्मचाऱ्यांनमुळे प्रवास्यांचा कल खाजगी प्रवासीवाहनांकडे होतोय.
ही एसटी महामंडळासाठी चांगली बाब आहे का?
एसटी महामंडळ माझ्या तक्रारीचे काय करेल?