Mahindra And Mahindra Complaints & Reviews

Sub - Harassment by Mahindra company regarding correction in manufacturing defect.

Sir,
With due respect, it is to inform you that I am a customer of Mahindra & Mahindra and having a scorpio vehicle with number DL4C NB 9730. I have been facing clutch problem from the very first day of purchase. 4 times i have replaced this clutch but again it occurs. As per mahindra service centre it is a manufacturing defect. At very the first instance service centre personnel told that it will resolve with time as SUV will run and resolve. Clutch is very hard and created many problems in our family tours.
To avoid again and again payment I have taken extended guarantee just to relief. But when I approached service centre located at Udyog nagar, peeragarhi, main rohtak road today to get it repaired they totally refused to replace this under guarantee and telling me that they will charge Rs 20000 for this. Now, can any body tell that what for extended guarantee I have bought.? Did I extend this only for washing?
I am totally fed up with response of this service centre and afraid to purchase another SUV from Mahindra again. I was planning to purchase the new model scorpio in next month but sorry to say such type of service will ruin the image of Scorpio company. one side we are paying for extended guarantee and another side service centre force us to pay the replacement item and rs 6000 labor charges.
Can you please check the account of scorpio and find out how many times I have made the complaints of clutch problems.

I request you to please correct this clutch problem as it is a manufacturing defect and need to replace under guarantee which was extended only for this clutch issue.

Warm regards

Manjeet Malik
[protected]/ [protected]

This is to inform that myself GNANESH SINGH, S/O- KANHAIYA SINGH, vill-Purana Bhojpur, dist -buxar BIHAR .I brought Jeeto X7-16BS III, serial no -G3E60660, ENGINE NO -UBG3E36296, CHASIS NO-MAIKD2UBEG3E60660, COLOUR-BLUE on 26/06/2016, we found jeeto heated quickly, dynamo bolt mealt and battery not charging . we already send it to rohit automobiles from last 9 days and his not taking care of my jeeto properly .

I had purchased Mahindra gusto 125 CC from Malik Automobile Sonipat Haryana on 24 June 2016. As I got to now, on this date Company was offering 1500 cask back in insurance but the dealer did not offered me. Also around 40 days is over till now I did not received my RC and their behavior is also not good.

I have opened a ticket on customer case “Ticket No: INB 55177” on 25 July 2016 but till now no one call back be regarding this issue.

Sir, I hope you will take the appropriate action to resolved these issues.

Date of Purchase: 24 June 2016
Model: Gusto 125 CC
Owner: Poonam
Dealer: Malik autos
Place : Sonipat Haryana.

I Dilip Chaudhari own a Mahindra XUV W6. My car's warranty is about to expire in next few days. Last year in 2015, suddenly my cars pickup was dramatically decreased then i visited President motors workshop in udhna, surat. They advised me to change the turbo which was under the warranty, now again i m facing the same problem and again they are advising the same, CHANGE THE TURBO, i gave them my car on monday 1st august, they committed that they will inform me about the cars problem and what part to be changed deliver the car very next day. But since last two-three days nobody even bothered to inform me about my car's turbo failure which they were going to change, the employee named sayyed who attended my car, his phone was switched off whole day then i tried to contact on landline number and that time they told me that your cars turbo charger is out of order and we have to change it again. They were going to change such costly important part of my car without informing me, and i have just 4 days left for my car to run out of warranty. They are keeping the car at workshop without giving single Update to the owner as if they own the car.
I would like to know, why this is happening, turbo failure for two times in consecutive 2nd year. This is for second time they have changed vacuum modulator, turbo unit, pipe lines. If this is going to happen again then i demand from mahindra and mahindra to extend my warranty for free of cost. I feel very insecure about this repeated failure important costly part of my car.
I look forward for your cooperation into this matter.

Dear sir i ram kishore singh my scorpio no. Is dl4c - nb-3934
I inform you i visit to indraprastha automobiles for scorpio service but that person mr. Vineet dhawan is service adviser
He told me some amount is roughly estimate rs.12000/-
O i agery but after two hour call me and told me some problem
Corpio brake shoe so i told no problem any brake but he is not
Bileve me i told change it but problem are same the hand brake is continue indicate red light i am total pay amount - 24000/-
But my car is not ok runing condition so please solve my problem
Thanks.
Ram kishore singh
Mobile:-[protected], [protected]

Clutch Plate and Gear Box Problem on a vehicle which is hardly less than 3 years old.

clutch plate and gear box problem diagnosed at Zulaika Motors - Chennai Service Centre. - registration number TN 11 C 0865.

The issue is - why this problem is coming and what is the remedy.

we have given the car for fixing - however we are not happy about this worn out. and i am surprised as a car which cannot withstand a shelf life of 5 years and the mechanisms wearing out so quickly is questionable. also the car is not working it performance expectations.

we are very unhappy and cannot see us paying another 30, 000rupees to fix a gearbox issue.

I am facing many problems in my mahindra car, i purchased it some 8 months back, since then i visited to service center for 10 times. by this you can understand how much my vehicle is troubling me. There is something problem in my vehicle from the manufacturing unit.Even the technical person are unable find the permanent solution to my problem in the vehicle.They are saying you can compalin to mahindra and mahindra for this issue. Could you please give a quick response regarding this.. This type of issues will damage the goodwill of mahindra in the market. please take it as high priority and do me the needful..

Sir mere pas MAHINDRA VERITO VIBE hai jiski servicing ke liye gadi diya tha jisme unhone kuch nhi kiya hai bas gadi dhulai kar ke wapas kar diya hai complain tha ki dickki ka spring lgana tha or gair tight tha or gadi ka top ka painal nhi lgaya or gadi me bahut sare screch the woo bhi nhi kara hai onhone or music system bhi kharab kar diya jiski snep send kar raha hun or gadi se pta nhi kkya kya awaj aane lagi hai servicing ke naam pe kuch nhi kara hai inhone bas amount 13000 le liya hai or wapas hamne phone kiya to koi bat karna hi nahi chahta hai please aap paise wapas karwa do hamare jis jagah maine gadi ki service karwai hai uska bill or gadi ki snep aap ko send karta hun

Iam ur customer. Iam using a bolero m2dicr. Coimbatore. I was going to ur service dealer in coimbatore. First the whole customers are irritated to ur service peoples. The service mechanic working time very tried to worked to my vehicle. So ur uniform desings are not suitable for south zone. Back pains are came and summer seasons the black t shirts are very hot and infective and came smells. So u kindly change the old desings.

Good day,

I am dr, prashant sirvastava

The vehicle, mahindra thar cred new 4x4 from the dealer up motors work was purchased on 28/10/2015. Its engine no is 96157 and chassis no 67215.
Regular fault are coming in this vehicle are not getting rectified.
The fault is vehicle driving, acceleration stops functioning pick up lessens or increases and vehicle com to a halt.
For this the vehicle has been sent to service center a time but problem could not get mended and remains in its original stale.
There is some fault which engineers and technicians are not able to rectify.
This causes lot of problems while driving. Major accidents have happened and any time major accident also might happen.
So its urgently requested to look into this matter asap.

I have suffered a lot due to this. So talc e on urgent step for its redress.

Regards
Dr, prashant sirvastava
+91 [protected]/+91 [protected],
+91 [protected],
+91 [protected]

Hello sir
I have taken kuv 100 car in April at 3800kms car gear shifting got tight n clutch got free I given infinity auto link at soin near bunter Bhuvan authorised centre of mahindra the kepty vehicle for 8days then also vehicle not reactify proper n said some parts r not available n again on last Thursday I giveny car cause they said part came till today I not received my vehicle n they saying in ur car reverse problem is there n part not came proper n saying tht fault will be there in kuv100 no response from them till now it's my new car do need full on them.or change my vehicle it just use so.less n ur tire quality is also v bad it just got cut while running

I give my Scorpio s10 for the service.
they called me and said your tyre is damage and rim is band. I told them not to touch as I am coming there
When I got the car my tyre is changed and the serial no of tyre is different.
No one is listening me
They replaced my new tyre to old one.
now they told me to check the video footage of service centre but it's possible they have changed outside while trial of vehicle .
help me

I've recently bought a mahindra kuv100 k8 petrol variant in april2016. Mahindra claims the petrol version of the vehicle gives around 18kmpl but i'm hardly getting 7kmpl. When i enquired i got to know that most of the petrol vehicles sold have same issue. Mahindra is also aware of this issue. When i checked with the dealer "anant cars, bannerghatta road, bangalore" they say wait till first service. First service is for 3000km or one year. With the mileage i'm getting out of my vehicle i would spend double the money to reach 3000 km. I this this is a faulty new petrol engine mahindra has produced which i'm bearing a cost. Added comes the emotional stress of first car being like this faulty. Request help in any form.

Regards,
Ashwin byndoor
[protected]

Dear,
sir mahindra ki service proper nahi milti.
meri Gadi mumber GJ01-RN3215 he.
mene gadi liye 6 mahine huve usme se 7 ya 8 baar warranty me gadi gayi he.likin jo problma he vo to vahi hi hota he.or uper se koi ans nahi he.uska bata na ye he ki company saman sahi nahi ayta.
ap muje apka official service email id do me apko recording mail karu ki kesi baat kar te he vo log.
verry verry bed services in mahindra car.i am not stratified.
or 10 logo ko me ye bolung ki mahindra ki koi gadi nahi levay.18, 00, 000 mere pani me chale gaye he.

I Samina Shaiwala would like to bring to your notice that my Mahindra Scorpio which i bought in 2015 from G3 Motors bearing registration number MH 02 DW 4053 has started rusting in a years time.
I fail to understand how a vehicle advertised as the most robost and sturdy catches rust on the body in a years time.
Also when braking it tends to move towards the right.
Attaching pictures of the car.
I would like the company to take immediate action on the same and replace the rusted parts of my car

Dear sir,

With regards, i would like to submit the following points for your kind perusal

I) i am the chairman of salsabeel educational institute, rehmatabad, near p. c. depot, parimpora, srinagar, j&k.

Ii) the school had purchased mahindra cosmo 25+1 vehicle from astro india automobiles on[protected].

Iii) after receiving the vehicle we did notice few dents on the vehicle and did find that the driver side window glass was not appropriate.

Iv) the school lodged a complaint and in response mr. qaiser and mr. pradeep checked the vehicle and did find the issues mentioned in point no. iii) appropriate and assured us that the issues will be resolved.

V) the vehicle was taken to the astro india automobiles workshop in srinagar located at byepass chanapora on[protected]. (job card for the same is attached)

Vi) the job card prepared did mention clearly that the driver window glass issue at point no. 2 of the job card.

Vii) the denting issue was resolved but unfortunately the driver glass issue was not resolved.

Viii) the school did lodge one more complaint vide no. b[protected] where the concerned persons communicated to contact either mr. rakesh dhar (contact no. [protected]) or mr. pradeep (contact no. [protected]) and when contacted they assured to get the drive glass window issue resolved within a week.

Ix) the school did not receive any communication in response to the promise made by the concerned persons as mentioned in point no. viii).

X) after one month the school authorities did call mr. pradeep to check the status of the complaint and his answer to the call was that the complaint has been cancelled. mr. pradeep added by saying that the school has to pay for the replacement of the driver side glass.

In this regard, i would first like to mention that how can a complaint be cancelled without consulting or communicating the same to the customer. second if the school was informed by the concerned officials that the replacement will be done within a week's time why was the statement of the representatives of astro india automobiles changed. keeping in mind the reputation of mahindra company the school did decide to purchase few more vehicles but did not prefer astro india automobiles company as the service provided was worst. the school authorities have decided to stop any purchase of mahindra vehicles in near future based on the poor services and non-committed professionals in the astro india automobiles.

I am still hopeful that the issues which was existing can still be resolved if the issue is communicated to the management and appellate authority of mahindra automobiles division. i do understand that the experience that i have gone through is an example of breach of trust which i think the company should try to mitigate and it will have negative impact on the goodwill of the organization in general and dealer in particular.


Thanking you in anticipation


With regards

Syed bilal ahmad
Chairman
Salsabeel educational institute
Ph: [protected]
[protected]@gmail.com, [protected]@gmail.com

Date: 20.07.2016

Dear sir,

Subject: give me genuine reply for regular failure of turbo engine of xuv-500

I have purchase xuv-500 from your authorized show room which have registration no gj-16-bb-5040. from the date of purchase to till this date, vehicle facing small to big problems at regular interval though i am regularly servicing my vehicle only at your authorized service center. i am really disappointed with this kind of working condition of my vehicle.

From last some period, i felt that my car has some major problem so i sent my car at your authorized service center in ahmedabad. i received information from them that there is need of turbo engine replacement. i agreed and they changed it at 33, 000 km of vehicle run.

After just 20, 000 km of run, again i got some problem and handed over my car at same ahmedabad authorized service center and till this date it is with them only.
This time also they informed me that again we have to replace turbo engine and i have to bear 50% charges of the total bill raised after replacement of engine.

I am very much disappointed with all this and my questions are
(1) how turbo engine fails in such a suv type car?
(2) how is it possible in such type of vehicle that small /big problem arising at every regular intervals?
(3) is newly replaced turbo engine capacity only 20, 000 km and doesn't have any warranty for new one?

Dear sir even small family car run smoothly for near about 1, 50, 000 km.
Above all mentioned problem clearly indicating that from the date of purchase i got vehicle having malfunctioned engine.

I am very much disappointed with all these issues.

After replacing the engine, if again my vehicle will get any problem in short time who will be the responsible?

So, requesting you to check my full vehicle precisely and to solve all the problems as early as possible or hand me new car by replacing this defective piece.

I heavily paid for this vehicle, its insurance, its service and to maintain it.

It`s my humble request to solve all these as early as possible and please do not force me for any legal action.
Hoping for your kind acknowledge.


Nikunj l. hirani
Ankleshwar

I have mahindra quanto c4 car operated for 18000 kms 3 year old. The car was stand still on junagadh rajkot highway in jan'16. After persuading customer care after 4 hours or so rajkot service centre turned up to take the car.
I was informed that clutch is damaged and need to be replaced and need minimum 1 day for the same. I had to stay in rajkot and get the same repaired in your rajkot service centre by paying 13, 000/- or so. They had no credit card facility thus had to manage cash.
I have 2 other cars and have been driving car since last 24 years no clutch issue. I got clutch repaired in jan'16 again in jul, same issue and had to again get clutch repaired.
The car is now only 22500 run till date genuine. I had whiper motor issues ac issues and now twice in last 6 months clutch issue.
You could refer your rajkot service centre as well. Mh 02 cv 6387. I need explaination from co. For such poor quality and reimbursement for stay and repair work done twice.

Sir rem-1

I purchased a kuv 100 (K4 petrol) in january. The mileage of kuv 100 is 18.5 kmpl as per your company but my car is giving just 8-9 kmpl in city with ac.
Without ac in city it is giving 10-11 kmpl. On highway it is giving 12 kmpl.

Ir is too low please help me

With thanks

Ajay

[protected]
Chandigarh

This is in reference to my xuv 500, pb 10 eu 8135 due to under body noise axle of the vehicle that was required to be replaced was denied even though covered under warranty & the other component (Silver box) replaced under warranty is 2nd hand (Repaired). Also no proper justification provided. No document for the replaced component is provided.