Mahindra And Mahindra Complaints & Reviews

Hi

I left my scorpio for emergency service and its more than 12 days and they are dragging like anything…. I had a fight with them when they refused to take my scorpio under emergency and because of that they are delaying the service.


Can you please share the escalation matrix that needs to be followed for any service center? Or can anyone call me to discuss on the details?

It's been 3 years since i bought my car and recently during a tyre alignment, i noticed that the alloy wheels on my xuv where bent, i don't know why this has happened and whether its a defective set of alloys. I explained my problems to the customer care but received no response from them also i am eligible for warranty.

Also i owned a scorpio and didn't face these types of problems. Is this a universal problem for xuv owners...

Purchased a new mahindra scorpio two weeks back. The rear gate lock is not opening with the key. And the bar code of the car was also missing. Sales person is unapologetic about it. Does this happen in a reputed brand like mahindra. The only solution they could provide was "send the car to workshop. They will change the lock". The workship is far from my place and being doctor by proffession its not possible for me to take out time for this. The customer care executive was quite sacastic about my busy schedule. Such was not expected with such a brand.

Dear sir,
My bolero zlx - wb16 aj 1832 still naw 1 mont no work in your service center saluja auto retail pvt. let.in burdwan. i am submitted my car 18.6.2016. my quotation no qtn17a000069. customer id c[protected]. c[protected]. i am submitted 20, 000. but they are no work. plus sir take a ligal action at saluja auto retail pvt ltd. and tel me why i am haresment of yours compani.

My father and grand both are loyal customer of mahindra we has all model like marshal, bolero, scorpio etc and after retirement they finally decided to buy xuv. So far i had no complaint with the company and services provided by m & m.

This time the behaviour of staff quite changed and i presume they behaving like govern employ. We booked xux approx year back with 50000.0 rupee after booking we were waiting for some auspices day.. After 15 days of booking we paid rest of the amount partly by cash or neft or cheques and they delivered vehicle. They also called we will provide few accessories during first servicing as there were no accessories available.
Few days after delivery they called me i thought it may be for service related call but got shocked when the told we are not able to collect summary of payment. I gave all details and they told your owner book will be provided shortly. Me and father both continously following up and even visited the show room, and every time one week time given to us.
Yesterday my father went to the show room where mr sanjay told you need to pay 50000.0 for owner book. Pl explain whether any provision is there to release without full payment. I have given statement of account and satisfied the transaction still this kind of behaviour with senior citizens.
Pl arrange to deliver my owner book to my home address since now i will not go in yorkshire show room at anishabad near beur jail.

Bought new. Mahindra 605 novo traktor 2 month ago. After 150 hour use pto shaft broken. Mahindra agency for ant garrenty or warrenty. I am trying to contect if anyone can tell me that what i can do?

Date: 15/07/2016

To mahindra customer relations management:
Sub: complaint ref#: x[protected]ind. request for replacement of defective mahindra xuv500 that was purchased brand new recently.
I purchased a brand new mahindra xuv500 in june 2016 and the current odometer reading is about 1711kms. we were driving from nellore (andhra pradesh) to bangalore yesterday with my family and the vehicle dangerously stopped suddenly on the highway, a little away from kolar town, with a big jerk and smoke started coming from the bonnet. it was around8pm in the evening and i called up mahindra service/road side assistance for immediate help. the road side assistance did not turn up until midnight and we were stranded in the highway in darkness with small children for about 4hrs. this is our first long drive in this vehicle since we purchased it in june 2016 and the vehicle has been well maintained and driven with care all along. it is very disappointing that a brand new mahindra xuv500 vehicle broke down badly with such a low mileage. please note that our family has a long association with mahindra as we have been owning multiple mahindra automobile products including another mahindra xuv500, logan and verito and have been using them with no issues for several years. as a valued customer and longtime mahindra automobile user, i strongly demand that this defective vehicle be recalled and replaced with a new defect free xuv500 immediately. it is unfortunate that mahindra’s quality inspection has grossly missed such a major defect in the vehicle and safety of customers have been highly compromised. it is very dangerous and unsafe to have a vehicle suddenly break down in the middle of a highway in the night time, that too a new vehicle, which makes the quality and reliability standards of your products questionable.
It was also very disappointing that the road side assistance took almost 4hrs to reach us and we had to take the help of the highway police patrol for our safety in the late night hours. while i have made several references to highly valued customers and influenced them to buy mahindra vehicles in the past, this bitter experience with road side assistance and huge overlook of quality and safety aspects by mahindra is definitely expected to have negative influence on your products in the highly competitive automobile market. i’m sure you will take this incident very seriously and take the necessary steps to enhance your quality/safety standards, improve customer service and honor consumer rights. please escalate this issue to the highest level of management as appropriate with high priority to resolve immediately by providing a new defect free xuv500.
Looking forward for your immediate help. here is the details of the vehicle and the incident report:
Vehicle model: xuv500 r fwd w10 7str/ year 2016
Chassis #: ma1yu2hhug6e15277
Engine #: hhg4e14960
Registration #: ap26bh7875
Purchase date and dealer/location: 03/06/2016, nellore
Date/place of breakdown: 14/07/2016 at about 8pm near kolar town on bangalore highway
Odometer reading at the time of breakdown (14/07/2016): 1711kms

The vehicle is handover to mahindra people, bangalore, karnataka state. but still now there is no response.
Purchased from:balaji agencies and industries, nellore-52004
We request you to intervene and direct the concerned department to solve the problem immediatly and help us to run the vehicle. lest, will forced to seek legal redressal
Thanking you sir

Regards,
Sunkara sulochana
Nellore-524137, ap

Purchased gusto in 2015 and had warranty of 1 year on parts
Faced battery issues started within first 8 months and now even charging battery dosent help. Also battery was old in the vechicle, which dealer is not taking responsibility to replace..

Approached mahindra customer care and below franchise from where it was purchased but not favorable reply.
Require immediate assistance.

S m auto
270-2141, motilal nagar no 1, link road, goregoan (W), mumbai,
Mumbai - 400062.
Contact numbers: / [protected]

Person who purchased
Pooja jog
Date of registration:[protected]
Mobile: [protected]/[protected]

Hello i have buyed a xuv500 in december 2015 and the gave us a holiday voucher of yours resort all over india but i m unable to book them till date.. When ever i try to book they say it is already booked frm past 6 mnths i m unabled to redeem my voucher.. This is very unfortunate that you are not providing a customer satisfaction.. Hope my complaint gets noticed.. My reviews to other pepole will be that they never attend ur problems —...

Dear m & m,
I buy kuv-100 diesel k4 model and the back seat cover thread opened in 2 month. I took the car to sterling automobiles pvt ltd faridabad on 4th july 2016, and still chasing for replacement of seat. Very bad service by m & m and really very disappointed.

If i did not get response from m & m than i will never buy mahindra cars in future.

Best,
Sukhvir s/o sh. Ram bhagat singh
Hr-16l-6732
Mob-[protected], [protected]

This is amit malani. We booked a kuv 100 from m&m showroom in thane in the name of my brother about more than 50 days ago. Since then we are just getting a run around. We were first informed that we will get it on 4th july. Then come 4th july when asked about the same, they calmly informed that it is a manufacturing delay at the company and we will get it by 14th july. Now when inquired again, they seem to be at a loss and are making different story. What kind of a management and customer service is this. I complained on facebook and i got some calls but no concrete action. Are you guys in business for fooling people? My emi's have started and we don't even have the car. Have some shame and look in to this quickly.

Mahindra & mahindra — reg. : — complint against cluch plate burnt twice with in seventh month

2 reviews

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Econd complaint which is to be resolved by mahindra.

Dear mahindra service team,
I have again faced a cluch plate burning issue with in seventh month from purchasing this vehicle (Mahindra tuv - t4 basic model). Now i am total frustrated of service team of mahindra. So i request you to resolve my problem with free of cost as engine is under warrant period otherwise i have to choose other way (Ie. Legal way). Detail of my vehicle is as under for your reference.
Vehicle serial no. F6l40578
Engine no. Smf6l21084
Model tuv t4

Pl. Give me option from where i resolve my problem either from industrial and farm equipment or poddar auto corp. Pl. Respond me at the earliest.
My mailid is uday. [protected]@gmail.com. I would like to inform you that i have purchased tuv t4 varience on dated 04/01/16 from sona wheel, siliguri.

Uday madhav pishwe
Mob. No. [protected]


First complint which is resolved by mahindra.

Dear mahindra service team,

I would like to inform you that i have purchased tuv t4 varience on dated 04/01/16 from sona wheel, siliguri. Yesterday (24/04) i gone to shillong for picnic with tuv t4 at the time of return, my driver told me that gear are not functioning properly. So i stopped my vehicle and call to mahindra workshop "stanley roy construction" after one hour they reached to the spot where my vehicle is standing. Than they checked & told me your cluch plate is damaged and seems to be damage fly wheel. Too. I have to pay 1200/ - to traller vehicle to reach at mahindra show room. Shillong showroom didn't help me at all. Than i told them to rectify my vehicle they told our duty time is going to finish that's why we are unable to resolve your issue. I was there with my family (Wife &my two children.). They told me that tomorrow is good friday so our office will be closed we will inform you on saturday till 1 p. M. They told me that repairing cost will be rs. 40000/- approx if fly wheel is damaged along with clutch plate. I am surprised. Every companyt never support customer only try to get profit from them. It is not good sign for mahindra. So i request you to resolve my problem with free of cost as engine is under warrant period otherwise i have to choose other way (Ie. Legal way). Detail of my vehicle is as under for your reference.
Vehicle serial no. F6l40578
Engine no. Smf6l21084
Model tuv t4

Uday madhav pishwe
Mob. No. [protected]

Second complaint which is to be resolved by mahindra.

Dear mahindra service team,
I have again faced a cluch plate burning issue with in seventh month from purchasing this vehicle (mahindra tuv - t4 basic model). now i am total frustrated of service team of mahindra. so i request you to resolve my problem with free of cost as engine is under warrant period otherwise i have to choose other way (ie. legal way). detail...

Sir
On 14/72016 around 9.30pm i was travelling with my family near balmatta inside mangalore city. there was a breakdown in my veichle so i tried 3 mahindra service representatives mobile numbers but it did not help me. finally i had to go for google and find 24*7 mahindra accident number and dialed the number it was switched off. so unfortunately i had to leave my veichle on roads over night. i keep my veichle for service in karnataka agencies mangalore service regularly so i kindly request u to look into this matter.
My contact number [protected]
Thanking you
Gunaprasad naik

My scorpio was taken up by the workshop for alloy replacement and other jobs but the alloy isn't available and neither are they able to manage it. they're asking me to wait endlessly as it might take upto 10 day.
I am attended by mr. vaibhav over there. he is saying "dekhte hain" each time i call him up and i need the vehicle asap.
Kindly take up this matter seriously on priority and get this done asap or give me another equivalent mode of transport for the meantime my car is with you.
Up 60 x 9000

Sir meri car ka accicent ho gya tha tho repair kai liya mahindra repair centre gya tha mujase bole ab ki cars 1 months mai ready ho gyai gi fir usse mai bhai dal ayai 2 months bad bi meri cars complete nai hui or mujai baut problem hui fir jb cars di tho us pr kai it is not paint for a cars it is not light reapair for cars i am not exceptd for a your company this is not a good services. na tho koi office hai nai sune bala hai meri car bakar ho gyai fir mujai bar aakar cars repair cari.

Dear sir,
I had given my vehicle for servicing on 12 july 2016 in the morning. i got my vehicle @ 8 p. m in the night. i inspected my vehicle in the morning on 13 july 16 and i was totally dissapointed by the work done by service people. no cleaning from inside, no washing done form outside, whole 13 of july i was calling on customer care and today also i was continuously calling on customer care toll free number but it was also set on busy mode i think becasue neither any body cal back when the line is busy and maximum time the lines does not get picked up. on 14 july 16 i again send my vehicle to provincial service centre, on 10:15 am my car was there in the service area but nobody was ready to come to see the car... after two and half hours one service boy came.
This is my first car of mahindra (xylo :mh 31 eu 2401) and i was facing so many problems in service, previously i was having maruti and i never ever face such type of silly issues in maruti.
This mail is not for complaint but its just a suggestion that what ever difficulty i faced with your service people of provinical please see nobody else should face in future.
Very dissapointed...

My name is joji george working with l&t infotech in a senior position.
I had purchased a mahindra logan vehicle (gl1.6 petrol) under our company car scheme in 2007. faced many issue with this vehicle in this past 8 years, mainly with its electronic parts (sensors) etc that were very expensive to replace when failed..
Two weeks ago this vehicle abruptly failed to start one morning. the mechanic told me that it is a code lock issue (not sure what that was) and only a mahindra dealer can help.
I got the vehicle towed to the global gallerie mahindra service centre at thane as the bhandup service station of mahinda (ambition auto) abruptly shut operations. (again a bad experience/ hardship for customers living in the vikhroli to mulund region).

Now the global gallerie folks tell me that the acm is damaged & i would need to shell out around rs 47, 000 (which i believe is too much for a 8 year + vehicle).
I had plan to exchange my vehicle with a mahindra kuv or tuv.
But this one incident has made me lose confidence in mahindra & its vehicles… this is similar to a hospital keeping on making patients take unwanted tests & then giving an astronomical bill. as these codes lock etc can only be resolved by mahindra technicians, overcharging & fleecing of poor hapless customers like me are happening.

As a dejected customer, i will look at the option of buying some other brand that will be easy on my pocket when it comes to maintenance…

Hoping that you will at least respond to this mail & give me back some confidence in your way of operation..
-joji

Sir i am a unsatisfied customer of m/s sagar automobile "indore". as im using bolero sle model 2015- aug. my car engine was off automatically while i am driving. i was facing worst situation when i was driving my car, im overtaking n engine was off that time. break fail, staring fail, everything off that time. i was like hope less n help less. but same how i was manage that time. meter is not working properly, there is a leakage in my car rainy water came inside in my car. 2nd gear not working properly and so on.
But matter is that yes tardy i was park my car and unfortunately break was not work that time, and car was hit to the bike and then gate. by god grace no casualty happened. now im afraid with this car. sagar automobile is not helping me. please suggest me what can i do. or else im going to "consumer forum"
Niranjan singh yadav.
[protected].
Indore. (mp)

Dear sir,

I, sunil kumar mondal purchase kuv 100, model: k 8 on february 2016 from shiva mahindra, new delhi. but after so many complain over your toll free no. and also visit of siviva mahindra service centre located at sahibabad indl. area for solved the problem of above vehicle. till today only one problem solve by your service centre (petrol leakage) another problem pending till today. problem the above vehicle not given mileage not more than 10 km./ltr. but as per your pamphlet, catalouge and published on website of specific model 16km/ltr on city road, but till today my vehicle given less than 10km/ltr, on highway & city road. so, i inform you that if you are not fulfill the commitment than i file the case on consumer court against you (mahindra & mahindra) and your dealer : shiva mahindra. waiting for your reply.