Mahindra And Mahindra Complaints & Reviews

Dear Sir,

This is to inform you that I, Md. harish, have bought a Scorpio s2 car by Cash payment. At the time of delivering the vechile the behaviour of the car dealer along with the sales executive was very rude. Its was delivered with a scratch in the left mirror and the front bumper right was also broken. And the after sales servicing was also very pathetic. You are requested to look after into this.

Dear sir/ madam

I rosline pius purchased car on march 2016 mahindra scorpia from gobal gallarie agencies pvt ltd. & they had assured us before the purchase of car that they will do all rto work done on our behalf & we will get rcc book witin a week but till now we have not received the rcc book & now the gobal gallarie person is not responding to our call now tell us what to do.

Accessories like car cover etc would be given free with car but after purchasing of car they had asked for money. Inspite of making payment they had given us wrong car cover ie small size cover & now they are not replacing also.

Please take legal action against them.

On my way back from jaipur i was driving my 4 months old xuv done 3000kms at 80. My xuv hit pot hole on road. I parked my vehicle on road side and saw that there was air bubble in tyre. I field a complaint for the same with service center. The service center forwarded my request to local bridgestone vendor. After waiting for long time i got a call from local vendor for tyre inspection when he seperated the tyre from rim there a crack that started building on inner walls of tyre...

Now the vendor is saying that there is a crack so it will be not replaced. But i asked him that crack was not there it is started building now. The guy at vendor was totally ignoring my request and started showing me videos how air bubble comes and said that it will not be covered under warranty.

Firstly it was surprise that at 80km/hr if tyre hits pot hole it becomes useless due to air bubble (This even doesnt happens to my zen estilo ceat tyres done 30k). And secondly mahindra giving lower grade bridgestone tyres to premium customers on its premium vehicle. Mahindra claims xuv the safest vehicle and the tyres wont survive at 80+ if hits pot hole.

Now the local vendor is asking to rs. 14000 for new tyre as current will not be covered under warranty.

I decided to purchase a vehicle xuv500 w10 at awd and got an invoice from snow view automobiles pvt. Ltd. Shimla. The invoice amounted rs 18, 35, 335 on date 25/07/16 and rs 15, 000 as a discount given by the company, we booked the vehicle and gave them the advance amount of 50, 000/- against receipt no. 76466 on 25/07/16, after that the sales man insisted me to finance the vehicle through mahindra and mahindra financial service ltd. And...

This complaint is from ooty... Naveen from ooty branch manager worst servise if this condition the sevevis will be closed soon i kindly request you to take action... Coimbator s better than ooty most of the consumer r refered the coimbator branch pls i hop you will tack a action... There is no responce for the consumer in the ooty service... Of this reson mandm may loos meany costumer... I kindly request tak som action on the servise manager

1/ gorordo is a long road, so would it kill you to put a full address? Or at least the nearest junction, ie, gorordo j/w n escario st?

2/ nowhere to park, all customers bays full. Only one was a mahindra. I had to pay for parking three streets away.

3/ no customers, no sales or reception staff. Ignored by 6 staff in the office. I guess their cars are in the customers bays.
I asked if they were closed for business as no one was interested.

4/ a girl appeared, perhaps she was new, but the salesman in the adjoining peugeot showroom knew more than she did.

5/ no test drive unless pre-booked, apparently.

Not a great advert for your company, unfortunately.

In mid of July 2016 I called Ray Road service center for pick up and drop facility as I don't have driver and for me it was not possible to take the car at Ray Road, so I called at service center, they transfer some person who asked me 25th of July 2016 (Monday) will suite me or not for pick up? I told him that will do for me and he confirm the pick up date. The driver Mr. Kumar came at given time to pick up the car XUV 500 W8 AWD (MH-06-BE-6305). I told him all problems/ complaints which he wrote down and given one copy pick up / drop sheet to me. On Same day after 11 a.m. one technician (I forgot his name) called me and told me that they have to change engine oil etc etc as this is major servicing blablabla. I told him please do whatever is necessary and also do polishing of interior of car. Then he said it will take time so we may be deliver your car tomorrow. I said no problem but send it tomorrow. Next day at 2.30 p.m. Mr. Parag Vaidhya called me and told me that my car is ready for delivery and bill is around 12000 which i have to pay by NEFT/cash or transfer of fund option available on net banking. He also asked me to send my email ID so he will send exact bill to me. I told Mr. Parag that I don't heard about fund transfer nor I done it in past, also it's 2.30 p.m. banks are closed for the day. I also told him that I asked your driver Mr. Kumar that I will pay the bill by cash at the time of delivery will do na? he said yes we will not accept cheque but cash will accept. Mr. Parag said no if you do not pay your outstanding bill we will not allow your car to drop. Then I called Manager of service center Ms. Jyoti and narrated my whole story and asked her help. But I got shocked after heard her answer that below 10000 bill is allowed at site payment (that means doing extra work of polishing and other things is my mistake) as we do not trust our drivers more than this amount (how can they expect their customer to handover their 15/16 lakh car to that same driver) so I have to come and pay and take delivery of my car. I asked my questions which I wrote above into bracket to her but got simple answer that its policy of company I can not do anything. Next day I went their service center, paid the bill of rs. 12, 778/- and while taking delivery I got information from Mr. Parag that my glove box lock and rubber was not available so that work was pending and also not charged in the bill. He also told me that they will send their person at my place and do the needful. I told Mr. Parag that I want this in writing and he given the same in writing on the bill with his sign and stamp (which stated that "Our person Mr. Mukesh will attend the vehicle in next week at your place. We will replace the rubber and glow box lock"). But till today no person came nor any call received from the service center. So in the morning I called Mr. Parag and remind him that I am so and so and my work is pending. He remembered the car (after telling him the number) and work he said send your car on Wednesday or Thursday to the service center, he will do the work. Then I remind him that he was supposed to send person at my place to do the pending work in last week it is already delayed. Then he told me okay he will call me in few minutes but still not received any call or sms.

Now I think that I made mistake by purchasing Mahindra and Mahindra car. Company do not have any control on their service center. I even don't think that this complaint will make any difference in their services. But still writing for the person who think that customer satisfaction is important for company's growth.

Rajesh Gaikwad.

Dear m&m team,

I have bought a tuv 300 from g3 motors nerul on 29th may 2016, had a real bad experience right from late delivery, registration card not received & very poor first service experience, below listed are my issues.

1. After giving booking amount in first week of march, i was promised delivery on 20th of march, which after so many round of follow-ups got delivery on may 29th that too without any discount as it was a new 100 ps model as per g3 team.

2. Still haven't received my registration card from rto, when i checked with g3 they asked to check with rto kalmboli, when i checked with them they specified that address (Flat number provided for my id is wrong one it was supposed to be 1103, but they got details of 11032), this i can recall that, i have been asked for some extra money to get some affidavit which i refused saying all the required document's are there so wont pay, this seems to be a consequence of that, now am driving my vehicle with out rc book.

3. 3rd & most terrible of all is the first servicing for which my vehicle was taken by g3 service team 10 days back, i was promised by service team that vehicle will be serviced & delivered by evening 5.30, but it was nightmare for me to get my vehicle back late night around 11, after i threatened to file police complaint, that too still my vehicle alarms are showing first service due, i have been charged 2500 for oil & oil filter which i am sure is not changed, i had complained for rear door inside paint issue which is not solved either.

Dear m&m team, i realize that i had made terrible mistake by opting for mahindra vehicle & will ensure these issues i escalate it to consumer forum, & to media.

Giving benefit of doubt that the dealer g3 is at a fault & not mahindra, am writing it to you guys, will wait for you to address all my issues in couple of days and take action against the dealer, other wise have no choice other than consumer forum & media.

My details are as follows,

Anoop gijre, [protected], vehicle number mh 46 cu 2396, location kharghar, dealer g3 motors vehicle sales date 29th may 16.

This is a average car... Mahindra xuv 500 w10 price..1800000/-... Its good for marketing by mahindra.. But the comfort of this vehicles are crap... I am a owner of mahindra xuv500 w 10 2015 models... And i really not satisfy by this vehicle... I using mahindra xuv 500 few months and i have a problem with my xuv 500 w10.. And the service providers telling me that problems was minor and its not a company faults.. But i say few months for a new sold vehicles have minor or major problems.. Its not good.. Bcz definitely vehicles owner drive on a road not a sky... So anybody wants to purchase the mahindra xuv 500 beware... Think 100 times before buying this vehicles... Problems of my vehicle is...
1. Gear box problems..
2 sunroof issues.
3. Music system issues.
4. Power window issues.
5. Comfort issues.
6. Cheap speakers.
7. Bad average 10 kmpl.
8. Tyre pressure issues.
9. Bad plastic materials.
10. Bad services.

Hi,
I booked TUV 300 from koncept noida in the month of June, but due to some documentation the process was delayed. But when all the documents were in place the executive in mahindra did not initiate the process and gave wrong information regarding the same, in addition to this the offer gave by the mahindra executive didn't even write the same on the booking saying I will take care of it.
After waiting for so long I went directly and my self only got the loan approved . Still even after the approval of loan and all things in place they are not delivering the car and all the offer given by the executive he has turned around saying I can't not give now.
My question is this is how mahindra behave with the customer. I want action against the executive for false commitment and providing wrong information and misguiding .
Regards
Sidharth
[protected]

Hi there,
I bought a mahindra tuv300 on 19th of july 2016, after a weeks time it rained and my new vehicle's driver side area got flooded. I took it to the service centre where they promised me to fix it in two days time, they took three days rather and delivered the vehicle in the same condition😂, i haven't accepted it and ask the driver to take it back. After following up vigorously with showroom and service centre on fourth day they called me and requested to receive the vehicle as the problem is solved. I have asked them to replace the vehicle by a new one as it was only a week old but they keep on dragging it that sir please accept the vehicle. On 6th aug 2016 the service head called me and requested to come over the centre to have word with owner as he is the authority. I have visited there and before meeting the owner i thought of inspecting my vehicle, what i have seen was totally truth of "make in india" the problem was still there😜😜. I have shown it to the owner also that you guys were expecting me to accept the vehicle with unresolved issue. You won't believe every person in the workshop was trying to pressure me that the work is been done and please accept your vehicle. They were blind... I keep on saying that please replace my vehicle but they refused to do so.
Now my vehicle is with them only.

I am v benarjee own a Mahindra XUV W8.ka42z9909. My car's warranty is expired in Last year Dec 2015. suddenly my cars pickup was decreased n I got a check light then i visited bellary motors in Bellary, Karnataka. They checked everything n changed vacuum modulator n sensors. N again aft driving for two days the same problem. They advised me to CHANGE THE TURBO. This is the second time to replace turbo. N the car has done hardly 30000 km aft the 1St turbo change.
For every 30000 to 40000 kms we keep on changing the turbo. It would be difficult.
But since last 15 days nobody even bothered to reply me back from customer care even aft I contacted them 4-5 times.

I would like to know, why this is happening, turbo failure for two times in consecutive 2nd year.

I look forward for your cooperation into this matter.

Sub - Harassment by Mahindra company regarding correction in manufacturing defect.

Sir,
With due respect, it is to inform you that I am a customer of Mahindra & Mahindra and having a scorpio vehicle with number DL4C NB 9730. I have been facing clutch problem from the very first day of purchase. 4 times i have replaced this clutch but again it occurs. As per mahindra service centre it is a manufacturing defect. At very the first instance service centre personnel told that it will resolve with time as SUV will run and resolve. Clutch is very hard and created many problems in our family tours.
To avoid again and again payment I have taken extended guarantee just to relief. But when I approached service centre located at Udyog nagar, peeragarhi, main rohtak road today to get it repaired they totally refused to replace this under guarantee and telling me that they will charge Rs 20000 for this. Now, can any body tell that what for extended guarantee I have bought.? Did I extend this only for washing?
I am totally fed up with response of this service centre and afraid to purchase another SUV from Mahindra again. I was planning to purchase the new model scorpio in next month but sorry to say such type of service will ruin the image of Scorpio company. one side we are paying for extended guarantee and another side service centre force us to pay the replacement item and rs 6000 labor charges.
Can you please check the account of scorpio and find out how many times I have made the complaints of clutch problems.

I request you to please correct this clutch problem as it is a manufacturing defect and need to replace under guarantee which was extended only for this clutch issue.

Warm regards

Manjeet Malik
[protected]/ [protected]

This is to inform that myself GNANESH SINGH, S/O- KANHAIYA SINGH, vill-Purana Bhojpur, dist -buxar BIHAR .I brought Jeeto X7-16BS III, serial no -G3E60660, ENGINE NO -UBG3E36296, CHASIS NO-MAIKD2UBEG3E60660, COLOUR-BLUE on 26/06/2016, we found jeeto heated quickly, dynamo bolt mealt and battery not charging . we already send it to rohit automobiles from last 9 days and his not taking care of my jeeto properly .

I had purchased Mahindra gusto 125 CC from Malik Automobile Sonipat Haryana on 24 June 2016. As I got to now, on this date Company was offering 1500 cask back in insurance but the dealer did not offered me. Also around 40 days is over till now I did not received my RC and their behavior is also not good.

I have opened a ticket on customer case “Ticket No: INB 55177” on 25 July 2016 but till now no one call back be regarding this issue.

Sir, I hope you will take the appropriate action to resolved these issues.

Date of Purchase: 24 June 2016
Model: Gusto 125 CC
Owner: Poonam
Dealer: Malik autos
Place : Sonipat Haryana.

I Dilip Chaudhari own a Mahindra XUV W6. My car's warranty is about to expire in next few days. Last year in 2015, suddenly my cars pickup was dramatically decreased then i visited President motors workshop in udhna, surat. They advised me to change the turbo which was under the warranty, now again i m facing the same problem and again they are advising the same, CHANGE THE TURBO, i gave them my car on monday 1st august, they committed that they will inform me about the cars problem and what part to be changed deliver the car very next day. But since last two-three days nobody even bothered to inform me about my car's turbo failure which they were going to change, the employee named sayyed who attended my car, his phone was switched off whole day then i tried to contact on landline number and that time they told me that your cars turbo charger is out of order and we have to change it again. They were going to change such costly important part of my car without informing me, and i have just 4 days left for my car to run out of warranty. They are keeping the car at workshop without giving single Update to the owner as if they own the car.
I would like to know, why this is happening, turbo failure for two times in consecutive 2nd year. This is for second time they have changed vacuum modulator, turbo unit, pipe lines. If this is going to happen again then i demand from mahindra and mahindra to extend my warranty for free of cost. I feel very insecure about this repeated failure important costly part of my car.
I look forward for your cooperation into this matter.

Dear sir i ram kishore singh my scorpio no. Is dl4c - nb-3934
I inform you i visit to indraprastha automobiles for scorpio service but that person mr. Vineet dhawan is service adviser
He told me some amount is roughly estimate rs.12000/-
O i agery but after two hour call me and told me some problem
Corpio brake shoe so i told no problem any brake but he is not
Bileve me i told change it but problem are same the hand brake is continue indicate red light i am total pay amount - 24000/-
But my car is not ok runing condition so please solve my problem
Thanks.
Ram kishore singh
Mobile:-[protected], [protected]

Clutch Plate and Gear Box Problem on a vehicle which is hardly less than 3 years old.

clutch plate and gear box problem diagnosed at Zulaika Motors - Chennai Service Centre. - registration number TN 11 C 0865.

The issue is - why this problem is coming and what is the remedy.

we have given the car for fixing - however we are not happy about this worn out. and i am surprised as a car which cannot withstand a shelf life of 5 years and the mechanisms wearing out so quickly is questionable. also the car is not working it performance expectations.

we are very unhappy and cannot see us paying another 30, 000rupees to fix a gearbox issue.

I am facing many problems in my mahindra car, i purchased it some 8 months back, since then i visited to service center for 10 times. by this you can understand how much my vehicle is troubling me. There is something problem in my vehicle from the manufacturing unit.Even the technical person are unable find the permanent solution to my problem in the vehicle.They are saying you can compalin to mahindra and mahindra for this issue. Could you please give a quick response regarding this.. This type of issues will damage the goodwill of mahindra in the market. please take it as high priority and do me the needful..

Sir mere pas MAHINDRA VERITO VIBE hai jiski servicing ke liye gadi diya tha jisme unhone kuch nhi kiya hai bas gadi dhulai kar ke wapas kar diya hai complain tha ki dickki ka spring lgana tha or gair tight tha or gadi ka top ka painal nhi lgaya or gadi me bahut sare screch the woo bhi nhi kara hai onhone or music system bhi kharab kar diya jiski snep send kar raha hun or gadi se pta nhi kkya kya awaj aane lagi hai servicing ke naam pe kuch nhi kara hai inhone bas amount 13000 le liya hai or wapas hamne phone kiya to koi bat karna hi nahi chahta hai please aap paise wapas karwa do hamare jis jagah maine gadi ki service karwai hai uska bill or gadi ki snep aap ko send karta hun