Aug 26, 2014
Updated by tejveer_in The company has provided me a defective vehicle(Mahindra XUV500 W8 variant). I have received enormous amount of defects in my vehicle since I purchased it in March, 2012. I had to visit the dealership for around 25-30 times till now to get the defects resolved. I felt humiliated and my self respect has been greatly injured by the way I was treated by giving false promises that the vehicle will not get any further trouble every time I went to the dealership to get the problem resolved. But, on an average every 900 kms I had to visit the dealership to get the problems resolved. Approximately each and every part of my vehicle has been replaced either once or twice. Please see below the long list of problems that I have faced and currently facing.
PROBLEMS FACED
1) Alignment Problem
2) Front Wiper Motor replaced
3) Brake Pads replaced
4) Front Disc Brake Pad again replaced
5) Wheel Rim repaired
6) Pad Kit Assy replaced
7) Front Power Window replaced
8) Hose Pressure Pipe(Power Steering) replaced
9) Brake Check Again
10) Major Dashboard Sound repaired
11) Both Front Seats Replaced
12) Music System Abnormal Sound while playing USB repaired
13) Assy both Front Seats replaced
14) Front Power windows again replaced
15) Front Wiper Blades Failure replaced
16) Brake Pad again replaced
17) Dashboard Noise again Problem repaired
18) AC Ventilator Rear Replaced
19) Stab Bar bushes Replaced (Under body noise)
20) Hose Pressure Pipe(Power Steering) Again replaced
21) Turbo Engine Pipe Replaced
22) Brake Pad again replaced
23) Engine TurboCharger Replaced
24) Low Beam (Front Light Replaced)
25) Car Security Siren Replaced
26) Cluster Meter Repaired
27) Pump Washer Replaced
28) Windsheild Washer Motor Replaced
29) Headlamps again replaced
30) Sound From Tyres Reported (No solution given) - Was rejected on the grounds that it’s the same noise coming from other XUV's
31) Car Horn Replaced
32) Wheel Alignment Problem again (Technicians could not correct it)
33) Bolt Replaced for Wheel alignment Problem
34) Tyre Noise Inspection Again (Told to get the tyred replaced on pro rata basis, no solution given for giving defective tyres)
35) Center Console Replaced
36) EMS Flashing
37) MBFM Flashing
38) IC Flashing
39) IS Flashing
40) Infotainment Re-Flashing
PROBLEMS FACING
1) Brake Noise - Screeching sound when brakes applied
2) Tyre Abnormal Sound - Whistling sound from tyres
3) Front Power Window RH - RHS Power window gets stuck while closing
4) Upper Center Console Broken
5) Cluster Meter Noise - Very Disturbing noise while driving
After so much indignity, harassment, and horrible times I faced and still facing, i wrote mails to some of the senior executives of the company and there was no solid solution or compensation offered to me for the harassment and agony caused. (Please note several mails were also written to the customer relationship managers before approaching senior management of the company). The only thing that was offered to me was to again replace defective parts (tyres & brake pads) which they should have done without me writing any mails. The other thing that was offered was extended warranty which I feel should have been offered since so many defects were there and still there and I had lost total confidence in the vehicle to take it out of station.
In addition to replace the defective parts free of cost and extended warranty offered to me, I feel I should be compensated for the harassment and agony caused to me by visiting the dealership 25-30 times and standing there to get the vehicle defects resolved. I am expecting at least Rs. 2, 00, 000 as compensation.
Hope to hear from you soon, please let me know if you need any proofs regarding this, please feel free to mail me on [protected]@yahoo.com or reach out to me at +91-[protected].
