Mahindra And Mahindra Complaints & Reviews

I am a proud owner and an undying fan of Mahindra vehicles. Although I have owned Hyundai Viva and Honda civic prior to my purchase of Mahindra Scorpio leading to Mahindra KUV 100 to Mahindra Thar 2013 model and now Mahindra TUV 300 Automatic as a conscious decision of purchase despite so many options available in the automobile world with promising features. But as I mentioned I am an avid fan of Mahindra and have a plan to buy the bolero as my next vehicle.
However, the recent after sales experience I have had with Koncept Mahindra service station based out of village Begumpur, Khatola, Gurugram has shaken my belief in the indifferent, I – do – not – care attitude towards the customer and that too to a lady customer. The approach was so unsympathetic from the start and then it went to disrespect towards the situation faced by me. So much so that conversations over the phone was topped with the person in conversation was heard laughing which inevitably sounds very discourteous to the caller who is also the customer and a lady. The phones went unanswered or were disconnected abruptly during conversations. Voice was raised with irritability clear …I am astonished at the unconcerned behaviour exhibited by Mr. Prakshit and Mr. Akaash in specific. The key to the sale of any vehicle is the prompt and courteous after sales which was completely missing with these 2 gentlemen and their team.
I have never faced such insolence at the service station at Mohan Estate like I was forced to endure here at Gurugram.
I do not know how important this feedback is to the concerned people at Mahindra, However I feel that with the increasing competition each day in the world of cars ..1 annoyed customer can create a chain of dissatisfied or apprehensive customers.
Regards,
Maanu Singh.

Oil leak ki problem
Sir ji mene 15 din phle bhi complaint ki thi
Pr koi solution ni mila..
Agr dehradun primeum moter private limted
Service provide nhi kra skta time se to gadi sell ku ki
5 month se m presan hu
Jo gadi thora bhaut chl bhi rhi thi vo bhi unhone service Centre m khri krdi
Or 15 din se bolre h seal ari h or hr bar glt seal agyi bol k baat ko khtm krdere
Hr din new baat bta re phle bola pune s seal ari pr ab bolre pta ni konsi oil seal lgegi isme
Or abhi jo seal mngwa re h usme bhi confirm ni h ki uski vjha se hi oil leak hora h ya ni
Y bhi bol re h mhuje

Mere pass income ka koi aur sadhn ni
H
Aur bank ki installment bhi deni h ghr ka khrcha kese chlega..

Treo tari
Uk 15ER 0323
Jasbir singh

Coolant not changed but the charges for coolant change was included in the bill.

Coolant in the photo I provided is the one I got from local market.It’s not Mahindra original coolant.

They provided us the blank bottles of coolant but there is no change in car. The coolant bottles they provided were of pink coloured coolant and I filled the car with green coloured coolant.

The Car is still filled with green coolant.

Engine oil is also unchanged.

Dear, mahindra just one year ago I purchase Bolero B6 optoonal Bs6 car.But after taking last servicing from your authorised service center khokan Motor, coochbehar .My car began starting problem just few days after servicing.The company authorosed person from khokan Motor assure me to exchange my car engine and apoloize regarding car manudacturing defect .BUT Yesterday they give me a wrong excuse .Definately there is a bad intention of the service provider or the company why the violet the warranty engine rules.If it possible a engine is totally breake down within one year of car purchase.Khokan Motor coochbehar is totally play key role for providing mis information to nahindra company.Company has luability as a responsible brand they never misguided by the khokan Motor coochbehar.khokan Motor Coochbehar just misplace my claim because I have purchase the car fro Sona whreels siliguri.There is a bad intention of said khokan motor Coochbehar.

Regarding not working of way too home light in my scorpio s5 the most bad serivce providers i the world and non cooprative staff im wasting my fule from last 1 month but still my problem is nit being solved by sareeta vihar staff new delhi most disgusting company ever seen i will not recommed to have car from mahindra groups

Good evening sir
Im srinivas R iam from warangal I have vechile loan in mahaindra and mahaindra at warangal office, my car NO AP11AR9616
I was paid amount of CAR LOAN foreclosure Rs 187850 payment date 10.08.2021. The account vijay did not hold my account for next EMI, so August 15th 2021 I received msg about check bounce, my account money deducted 295 for check bounce ISSU, and till my CIBIL score also downfall, im fallow guidelines before foreclosure only vijay accountant with msg and wtsup and phone calls as on payment day, this account vijay mistake, i was talked vijay ofter check bounce her accept that mistake her self, so please take action on account vijay, he was use un parliamentary words on me when im asking check bounce issue, I have recorded her phone call voice record and wtsup and text msg, and I taken my check bounce statement from bank, if company not respond on my issue I will aproch court of consumer, no body respond my last grivence case no 414174,

Thanking you sir
Your customer
Routhu srinivas
[protected]
Loan agreement no 7284560

Dear Team

This is the frustrating level which I have come accross multiple times post servicing my xuv 500 ( OD 33M 9667) at Jeypore-764001 service center, not even a single time I have satisfied with the service,
This time there was a notification regarding engine issue, , post servicing also there is no solution, , I am returning back more than 200.kms just to reclarify the issue, , this is highly frustrating, ,

Zero rating out of ten, ,

Regards,

Ansuman Pattajoshi,
A frustrated customer

I am keen grace with Mahindra vehicles from my childhood days onwards and once i grwon entered into professional life as one of my life time goal i had purchased tuv300 t8 car on 2016. so far so good until my 5 years warranty period.
Once the warranty period over within 2 months period suddenly noticed some issue on the gear shift. handed over the car to local dealer . They removed the head assembly found that the clutch plate assembly...

I register the Compliant against my housing loan but not provide proper response to customer care and office. I applied Housing Finance loan 10 month back and also applied Pradhan Manthri Awasyojana Scheme this application form already submitted to at the time of loan processing. I register complaint against Pradhan manthri Awasyojana application Id but the customer care not given the solution and proper response. They are cheating the Customer.

To Whomsoever It May Concern :

I am writing this because I care and have always had Mahindra Cars which I have loved

I have had a nightmare with Mahindra trying to book a new Thar. Here is the sequence of events without names and dates so that you can have a look and see how to improve because
“ A great auto company cannot only build great cars, it has to build and maintain relationships with its customers”

1. I called up a showroom (dealership) in Gurgaon trying to book a Thar. I was told to do it with them and make an advance payment.

2. Then I visited the Mahindra Auto website to check what model etc I wanted and saw that I can book online there. So thinking that it would be safer and better to book directly the company, I went ahead and made a booking and made the advance payment of 20 odd thousand rupees

3. I got a call back from Sales of the same showroom in Gurgaon saying they received the booking and then I started asking the sales person some questions about the car. In our conversation he convinced me that if I want to keep the car for long (over 10 years) then I should book the Petrol version and not Diesel(which I had already booked), so I agreed and told him to change it. He said he cannot and I will have to do it directly with Mahindra.
(First Problem - Why?????He has received my booking and was making the change within just two hours of the booking why cannot he change it. Strange system!!!)

4. Anyways I proceeded to call the toll free and explained everything to them. They said the same thing. NO CHANGES. CANCEL and BOOK AGAIN
(Second Problem - Too rigid a system. With the progress in IT one would imagine changes can be made on the fly)

5. Anyways I told them to go ahead and cancel the booking and make a fresh one. They said. CANNOT DO. GO TO THE WEBSITE AND DO IT YOURSELF
(Third Problem) - Strange they cannot cancel and want me to do it myself???????. Not customer friendly at all and a waste of my time)

6. So, I headed to the website and kept searching for an option to cancel. For the love of God I could not find it. Called up 1800 again she could not direct me to it as well
Then I pressed every option button I could find and I found it, tucked away discreetly.
(Fourth Problem - Mahindra a customer should never feel that the intention of a company is to cheat the customer out of his hard earned money. This definitely looked like me(a customer) was being discouraged to cancel hoping that I would let it stay that way or that I am uber rich and may just get fed up and leave that 20, 000 bucks. Let it go. No allegation here. Just telling you how I felt at that moment as a customer)

7. Once cancelled I was not given an assurance that the cancellation had been accepted or that my money would be refunded within so and so time. The confirmation just said that we will get back to you. Ok I waited. But was not happy about that.
(Fifth Problem - Uncertainty is never a good thing when dealing with a customer especially when his money is on the line)

8. I received a call indeed. Actually I’ll make it easy by saying here that I received several calls but no resolution to my problem. They didn’t know anything about when my money would come back to me. They didn’t give me any assurances and only my anxiety levels have kept rising.
(Sixth Problem - There is no customer focus. All they wanted to know is why I cancelled. But with no answers about my money refund

9. Finally after a couple of calls, one poor agent got it from me and I threatened him saying go and tell your senior that I will post this all over social media if I don’t have a resolution. He put me on hold and then came back saying that the entire amount of money would be refunded in two weeks.
(Seventh Problem - I booked and cancelled within 3 to 4 hours and they still wanted to deduct 10%. And I was cancelling because I was advised to change the model to Petrol by Mahindra themselves and because Mahindra could not help me make the change in the system. For no fault of mind, I was going to be charged 10%. I would not accept that and that seems like daylight robbery. Again no allegations, but giving you a customers point of view)

10. Then I asked this very agent that ok you have said that the money will be refunded so how about an sms or a mail confirming like all other companies do. he responded that Mahindra does not do that.
(Eighth Problem) - In money matter, word of mouth???????? that’s not a sign of a professional company. I have to now depend on the word of mouth of a call centre agent)

11. You proved my fear right. I just received a call again and again was asked why I cancelled so I asked the agent to check a few things. Has the cancellation been done? Has my money been processed for refund and he confirmed that NOTHING HAD BEEN DONE and that there were no comments or updates. RIDICULOUS
(Ninth Problem - This is PATHETIC and UNPROFESSIONAL)

I NEED A RESOLUTION as I am still HANGING.

This is very sad for a company that is so big and that I have grown to love. I have definitely been let down and am really thinking twice now and may even just go for something else instead of the Thar. It pains me to even think this way as I had my mind set on that car.

Hope someone will read this, resolve my problem instantly but more importantly CORRECT YOUR CUSTOMER SERVICE AND INTERACTIONS.

Kind Regards
Dudley Screymour

I had bought Tuv 300 AMT in October 2016. My all 4 doors got rusted within 3 years of my purchase. I had to pay around Rs 8500/ even when i was assured i won’t have to pay even a single penny by Sri Durga Automobiles Moti Nagar New Delhi . Water seepage issue during rains from driver side door started after the doors were changed. Ive been sending the car for this and other issues related to AMT transmission on regular basis to Sri Durga Automobiles Moti Nagar where Mr Manish is attending to my issues. The problem still persists and i am unable to drive my vehicle due to this water seepage issue and AMT issue . Kindly look into this matter ASAP.
Nupur Verma
DL 2F CN 0005

I have purchased an XUV 300 from Mahindra Dehradun last year and my bad experience started from day one. Firstly they took charges for fast tag and till today we have not received it. They do not send any service reminders. I have raised complaints via mails and via customer care number of Mahindra many times. But I never got any response from them. It seems like Mahindra is also sleeping on the matter of how the customers are treated after the vehicles are sold. I expected to get some call or some communication from Mahindra as the dealership here was listening to my grievances, But they did not even bother to contact me. This is how they treat their customers. We had planned to buy a Volkswagen car before due to their vehicle and service quality but opted for a Mahindra product. But it seems like we made a big mistake. My car is still in warranty period and we never got any call from the dealer for any service or any checkups. I wonder if something goes wrong with my car, then they will give excuses like we didn't maintained our car properly and never got it serviced. This is a highly competitive sector and the service quality and timely information matters for a busy customer. But no!!! They left us on our own to figure our when to get our car serviced and we take botheration regarding the service schedule of our car... They show no responsibility in these matters.

I am now tired of the irresponsible behavior of the Mahindra who doesn't even bother to ask their dealer about why a customer is getting disappointed and dissatisfied with their service. They never contacted me for my grievances... Never...!!!

I will never suggest anybody to buy a Mahindra product. They are just here for selling their cars not to service them in a proper manner.

I have a Bolero I want apdate in Bolero neo but I want somthing change and update in Bolero neo as for 16, weels 90 digree strat b and c pilar rear air condition

Complaint about xuv 300 ws key and rear side w6 batch . At the booking time ur dealer show me about xuv 300 ws variant key or etc features but at the delivery time there is missing key is not smart it's very poor quality and rear side w6 batching also missing. So it is cheating with me

Last year in September i was replaced my mahendara kuv 100 nxt engine mount insulator. But with in one same complaint happen.

Hi:
I have purchased Mahindra Socrpio s9 from Baribramana Ja&k in April 2021, but it's very strange to find sub standard material being fitted in said vehicle, like wiring are visible, glass rubber are so poorly fitted that can't be expected after paying such huge amount.

I'm a Proud Owner of an Indian car, Marazzo M6. The clarity / head lamp intensity is significantly poor in my car and because of this issue, recently I rode on a stone in the middle of the road which damaged the engine sump and oil leaked. But I saved the engine by stopping immediately. Now it is very clear that due to the poor illimination, I could not see the objects on the road. It was complained to the service center but I got the reply as " It is the design by M&M company and we have nothing more to do or alter". Hence I want to Highlight this to you. I literally want to abide the Auto rules & regulations by our Govt. and hence don't want to go for any high intensity white lights. Kindly solve this issue and make me bold enough to take my Shark for night drives.
Regards,
K. Kamalakkannan.

In response to my complaint dated 29/06/2021, I got a sms on 30/06/2021 that a repair order no. RO22D002095 has been generated. But more than 2 months had passed, my complaint has not been resolved.

My self savan kumar mishra, vehicle number-MP09WE0872, I have pay Rs. 14631 for the extension of warranty up to 3rd and 4th year through Sourabh Gupta Somya Vehicle service center indore, .

Hello I've given my XUV500 to Sri Durga Automobile Mahindra Motinagar on 28th July 2021 and it's been more than a month I haven't got my car yet, My car is under warranty and no response has been given me Yet. I've complained several times regarding this in past too and no actions have been taken so Far. I've been really disappointed with Mahindra After sale services and will not recommended anyone to buy this Car. My car Engine was fully opened and it's been just one and half year of purchase and this happened, i It's my humble request kindly do the needful at the earliest. I shall be highly obliged to you.