Mahindra First Choice [MFCWL] Complaints & Reviews

Sir
I am the owner of a mahindra scorpio last 6 month . chasis no. :- B2K36634, Regn. no. :- HR 26 BP7989. Advisor name :- Naresh Narender moters daruhera, rewari.From last three services they tear up the service coupan but the job undone. in my scorpio i'm facing body noise problem in every service they chared me but not solved the problem. their behaviour is also not good. Iam totaly fedup the service of your Dealers.

with regards,
mangal yadav
navada,manesar
[protected]
[protected]

This is to inform you that Mahindra Logan MH01AH3411 is been there in Mahindra First Choice Chakala service center from past 3 days for hub bearing working there have checked car where there have given list of worksome parts are mentioned in warranty asked for estimate price of parts covered in warranty where we can claim but from last two days no co-operation from chakala service center. Sir Client is getting frustated lot.

Dear All,

I purchase Ford Fiesta 1.4 EXI ( Disel ) in Feb 2012, Mahindra First Choice people convince on the quality check of the vehicle. Very next month i come to know front tire having 4 inch x 4 inch hole. patch up done on that tire by the Mahindra First Choice. i compliant this issue with the Mahindra First Choice but i have not been given the satisfactory answer. I replace all tire since then cost me Rs. 18400. This is not it after 4 months suddenly car not getting pickup . i went to Mahindra First Choice service center, mechanic take 2 weeks to understand the problem, after the he informed engine injector & pumps is damages it cost Rs.53000. I paid Rs. 50,000 check after 5 days service station mechanic called and tell two more parts damaged that is valve required in pumps costing Rs.18000. After listening this i lose my temper and decided to lunch complaint against the Mahindra First Choice Thane Branch In Consumer Court.
Requesting you all to give this message to pre car owner never trust on Mahindra First Choice.
Mahindra First Choice had to be last choice for pre own cars.

Hi,
I bought Hyundai i10 Era 1.1 from Mahindra First Choice, Preet Vihar (Near Preet Vihar Metro Station) on 16th Jul 2012. Today is 21st Sep 2012 and i am still awaiting my complete documention from them. They agreed to transfer the registration on my name with cng on paper transfer and have charged me for that. I paid all the dues and have nothing left to be paid after that. I am still awaiting the duplicate keys also.
I am feeling harrassed after buying it from the Mahindra First choice and better have bought from any local dealer. I changed the battery just one week within i bought thee car, have not even got duplicate keys, centre locking and gear lock keys. And not i just paid for some other problems in the car. My question is where is the 118 points checklist they promised but never handed over to me and where are there certification of authentication and business continuity if i get the bigger damages. Just a few days back my car got major breakdown and i paid Rs.4000.00 for the repairs. It was some internal parts that they agreed to have got repaired recently. And still not satisfied with the services.
Please help me getting the problem resolved or give me the right place to complaint the same.
Neelabh Kumar Dwiwedi ([protected])

HAVE TO SEND 4 E mails as there are 4 attatchements and it just allows me to attatch onme
at a time


i bought a hyundai Accent in jan -12
Car number : MH 04 AB 396

I bought this car in the month of jan -12 where in i was promissed that it will not have any
issue within the first year if any you can come to us.

Since the time i bought this car i had some issues very first a/c in the car was not working
which was bought to one of your representatives notice names ( MR HULE). However he said that
it will be taken care in first servicing which was a complete lie


I had to spend around 3000 for the maintainance of car a/c servicing on 19/02/2012.

After that i went for my 1st free servicing in which we noticed that my car had no proper oil
and other things that were missing i had to pay another 5000 rs for my 1st free servicing on
29/03/2012 ( WHAT KIND OF A FREE SERVICING WAS THAT )

and then in the month of june i did my free servicing for which i paid 1100 rs on[protected]

Again in the month of july i paid 5412 rs cuz power steering pipe had got bad this was covered
under your gurantee however i got no help i paid 5412 rs on[protected]

All the receipts are attatched. and now i have a big problem and i need you to resolve this i
noticed that water gets in my car at front and at the back so i asked you guys to help me i
was sent to AUTO PLANET Again and he tried something which had no resolution, However i paid
400rs and AUTO LANET said that the ISSUE IS RESOLVED.

HOwever i noticed that the problem continued water was getting in my car so i came to first
choice again and they asked me to go to new grage that will resolve this problem i was under
an impression that it will be taken care by you guys as this was spomething not cleared

YOU GUYS LIED ME ALWAYS
now the repair person wants 9500 rs for the work he has done.

Please get this resolved on or before 13- sep -2012

Thanks
HItesh Malhotra
[protected]

I purchased the top of the line Scorpio Vlx mhawk in 2008. Within a month of purchase I noticed a gearbox problem where during shifting of gears I heard a clashing/ crashing sound as if gears were not being changed properly (like an inexperienced driver). I thought after driving for 20 years and all over the world I probably was fading at my driving skills. But lo and behold; and all the unsuspecting fools to try their hand at this rotten piece of machinery had the same experience. After making a complaint to Mahindra and the local dealer, Automotive Manufacturers, they came to my office with their senior VP and other staff and convinced me to not file a consumer case. I did just that getting convinced by them and handed them my vehicle for repair. After a few weeks and the repair being carried out the same problem resurfaced. I complained again and they re-adjusted the clutch. It is so bad that the vehicle now feels like it suddenly is releasing the clutch when one accelerates. Besides this the other major problems I faced were: (1) door beading failure, where I could see and hear the road from the rear seat even when closed (2) a/c evaporator coil failure needing replacement (costing about Rs[protected] Diesel leak from the injector (costed about Rs 20000 and about 3 weeks to repair, in addition to 3-4 extra trips since service was not convinced that there is a leak. the leak continues after a month of repair... (4) ABS control unit failure within 20000 km (costed about Rs 40,000 to replace, 3 weeks of waiting) and it doesnt work properly now. I don't feel the ABS pulsing even when on sandy roads, indicating its sensitivity is poor. And, yes I know how ABS works and feels when on slippery surfaces (5) now the a/c also stops working intermittently. (6) the charger socket conks off abruptly (7) the door locks are so hard and need repeated adjustment and repair (8) the driver side door window rattles and needs a lot of repeated adjustment.

All in all, this is my worst experience after going through about 5 scorpios right fromt he time it was launched. I am now no more a scorpio fan. I guess this time I will opt for the Japanese (maybe Toyota). We really can't stand upto the challenge besides the high profile nonsense Mahindra puts up. They are a poor and sorry example of Indian manufacturing. Tata leads the pack and they just trail with them. All are a bunch of crooks just milking the corrupt government for doles and selling inferior products since the majority o[censored]s don't know any better. If in the US I am sure I could sue for a couple of million US$. It is not about the money, but the feeling of driving a wasteful tin box...

i am abhijit ghosh want to launch a complain against Mahindra First Choice i bought a Hyundai i10 magna ( MA MOTORS , saltlake , west bengal) .after watching MAHINDRA FIRST CHOICE site , i believe on it and go for buy a car and after discussion with mr. mishra he talk about mahindra's commitment , quality management , efficiency and i believe on it because mahindra has a big name and fame and has good market share also in india in new car , and it is a new concept to me .so i agree with him and set deal with MA MOTORS , i was a requirement for bank loan , they also arrange it . according to deal they missed their commitment twice for delivery , they says every pending works will done within delivery but it was a big blunder even they not done the polish , i call the mahindra toll free no also for inform them about this incident but nobody call me after this. after deliver - when i drive the car i realized a hunting , bubbling then n there i notice mr das ( MA MOTORS ) he says me it will recover after drive some kilometers, it not works then i call him for service , they suggest to go to their workshop , the hail place in the world its not a workshop its a car refurbish center/ assemble center . they tell me they need 3 days for repair my car i gave them after 3 days i was so disappoint after drive my car , my problem remain same after 3 days . what hail is going on there , then i decided to go Hyundai' s own workshop for repair the car ( in spite of have a mahindra's one year guarantee, i not get services from MA MOTORS ) and after registration i was SURPRISE ? i found the car has gone 95000+ km, but MA MOTORS says and wrote on papers only 37000+ km , the i found its a BIG RACKET , and it should EXPOSED for the betterment of the people. and i will dedicate for it . i will exposed all things because i have documents , i also gather the pepers from Hyundai workshop . MAHINDRA FIRST CHOICE break their commitment this is going together MAHINDRA & MA MOTORS , this is joint venture . Mr.Mishra and Mr. Das both the people are main guilty in this racket in MA MOTORS saltlake west bengal.i have some other evidence against this and i try to gather that kind of things also .HDFC has funded the car , i think they also involve with because the loan approved but HDFC never call or massage me till now .my money is gone , now what can i do against these FRAUD ? This is my humble request to all please help the person like me or have any legal steps , please inform me.i have lot of photos also , i will submit later ,i want to go further....................................................................



Abhijit Ghosh ( the car is in my wife's name : Jharna Ghosh dey )
974/14 kalyangarh , P.O - Haripur , 24 Parganas (north) PIN - 743223 . W.B.
email : [protected]@gmail.com.
mobile : [protected] / [protected] .

I purchased a car from Auto Planet Thane - hyundai i10 .During the delivery i got the car without horn which was fixed eventually. After that i got the car serviced from them and to my surprise after that i was stuck in a traffic with the car suddenly going off with no panel lights. by the time road assistance fellow turned up my car was towed by the traffic police and charges 700 rs for causing traffic jam. The road assistance guy after checking confirmed that the battery went dry and it was not checked during the service. The battery now is creating problems daily even after second service from them is done 15 days back . The car is also giving a reverse gear issue from day 1 and inspite of repeated complaints its still not fixed , infact the problem became worse after second service which they claimed to fix the issue. More surprisingly when i am myself started looking at the car more deeply i found that its a accident car which they had fixed and sold out to me. The radiator is still dameged and bent which can be seen clearly if observed after opening the bonet.

why you are going on mentally harassment to me


ajay chauhan
Jun 4 (1 day ago)

to customercare, balwani.roma
Dear Sir/Madam,

I m very much upset by your or your company behavior. In previous mail you say to me that I can hire a taxi until my scorpio is under company maintenance. But when I called for to paid my taxi bill, your company says that they can not paid taxi bill at any cost besides it your company is sending a demo car for me, but sir till now I have not got any demo car from your company, and not paid my taxi bill by you.
Sir/Madam I again want to remember you that I have a lot of work and by you behavior I m very much mentally disturbed by you. Now I m losing my patience and humbly request to you that pls stop this type of behavior because It’s give me mentally disturbance. Pls help me
Thankyou
ajay chauhan
[protected]

[protected] Forwarded message[protected]
From: <ALI.[protected]@mahindra.com>
Date: Mon, May 28, 2012 at 8:12 PM
Subject: RE: Pls Sir Try to understant my scorpio relating problems and pls solve it as early as possible
To: [protected]@gmail.com


Dear sir,

This is in line to discussion today.

At the onset, please accept our sincere apology for the inconvenience caused to you. work will take approx 10 days to complete. Meanwhile you can use the taxi, we will reimburse the taxi bills. We request you to kindly bear with us in the meanwhile.

Once again we sincerely apologize on inconvenience.

Regards
Shehjad Ali

From: ajay chauhan [mailto:[protected]@gmail.com]
Sent: 28 May 2012 14:50
To: CUSTOMERCARE; BALWANI ROMA
Subject: Fwd: Pls Sir Try to understant my scorpio relating problems and pls solve it as early as possible

Dear Sir/Madam

Pls tell me how much time you will take to solve my problem. I have called many time to Koncept Automobiles Pvt Ltd.
No. B-2/16, Safdarjung Enclave, New Delhi Noida-110029 E-mail:Phone:[protected] , but till now i don't know the exact date when the said dealer handover my scorpio which is still now in their possession for service regarding vibration problem.
At least their behavior must be polite, but it is not so. I m waiting for your favorable reply.
Thankyou

Ajay Chauhan
Vill. Pali, Distt. Baghpat
[protected]





[protected] Forwarded message[protected]
From: <ALI.[protected]@mahindra.com>
Date: Fri, May 25, 2012 at 6:19 PM
Subject: RE: Pls Sir Try to understant my scorpio relating problems and pls solve it as early as possible
To: [protected]@gmail.com

Dear Sir,

This is in reference to discussion regarding reported concern in your vehicle.
At the onset, please accept our sincere apology for the inconvenience caused to you. We will take appropriate action to resolve your concern.

We request you to kindly bear with us in the meanwhile.

Regards,

Shehjad Ali

From: ajay chauhan [mailto:[protected]@gmail.com]
Sent: 25 May 2012 16:56
To: CUSTOMERCARE; BALWANI ROMA
Subject: Re: Pls Sir Try to understant my scorpio relating problems and pls solve it as early as possible

Dear Sir/Madam,

I m very sorry to say that i m very much fade up with your (company) behaviour, now i want to know that do you have any value of your customer or not. Today "Koncept Automobiles Pvt Ltd. No. B-2/16, Safdarjung Enclave, New Delhi Noida-110029 called me for to take my Scorpio, and said that they had take more than 200 km. trial and now it's ok, but when today i went to take my Scorpio and drive it within 50 Km. it again vibrating, now i m very much angry with your company service. My Scorpio till now is standing at "Koncept Automobiles Pvt Ltd.No. B-2/16, Safdarjung Enclave, New Delhi Noida-110029E-mail:Phone:[protected] " and also not get any favorable reply in favor of me. Before going to court notice i want to give you one more chance to you pls try to understand my said problem and pls try to solve it, i m very busy and hardly get time for my family, and now you can understand to summer problem, and ................... you may understand, i m waiting favorable reply from you.
Thankyou
Ajay Chauhan
Vill. Pali, Distt. Baghpat
[protected]


On Tue, May 22, 2012 at 3:00 PM, <[protected]@mahindra.com> wrote:
Dear Sir ,

This is in reference to your e-mail dated May 21, 2012.

At the onset, please accept our sincere apology for the inconvenience caused to you. We are requesting our Customer Care Manager in Delhi Area Office Mr Shehjad Ali to look into your reported concern and take appropriate measures as required. We request you to kindly bear with us in the meanwhile.

Thanks & Regards,

Priya Kulkarni
Customer Care-Automotive Division
[protected]

From: ajay chauhan [mailto:[protected]@gmail.com]
Sent: 21 May 2012 13:49
To: CUSTOMERCARE; BALWANI ROMA
Subject: Pls Sir Try to understant my scorpio relating problems and pls solve it as early as possible

Respected Sir/Madam
My name is ajay kumar s/o nain singh belong to vill.pali, distt. baghpat,
uttar pradesh
i purchased a scorpio automatic, black colour from your dealer
"Koncept Automobiles Pvt Ltd.
No. B-2/16, Safdarjung Enclave, New Delhi Noida-110029
E-mail:
Phone:[protected] "
on dt. 10 april 2010 i have purchased it which no. is UP17E1717.

So, madam/sir come to the point and that is that my Scorpio is not work properly because of viberating problems since last one year, and I m very sorry to say that after many complaint to aforesaid dealer till now I m facing the said problem. In the last one year I left many time my scorpio at the aforesaid dealer’s service station, but till now I m facing the same problem.

Sir/Madam, In the last one year not only I have to face maintly but also financially problem because of it and may be you can understand how much time I have lost in it, when I have no time for this types of problem, besides the aforesaid delear have wasted more than[protected] Rupees of diesel of mine during driving test. Pls try to understand my problem and solve it.
I will be very obliged to you.
Thank you

Ajay Chauhan
Vill. Pali, Distt. Baghpat
[protected]


Encl. – Scan Copy of Customer Complaint at Koncept Automobiles Pvt. Ltd.

---DISCLAIMER[protected][protected][protected][protected] The contents of this E-mail (including the contents of the enclosure/(s) or attachment/(s) if any) are privileged and confidential material of Mahindra and Mahindra Limited (M&M) and should not be disclosed to, used by or copied in any manner by anyone other than the intended addressee/(s). If this E-mail (including the enclosure/(s) or attachment/(s) if any ) has been received in error, please advise the sender immediately and delete it from your system. The views expressed in this E-mail message (including the enclosure/(s) or attachment/(s) if any) are those of the individual sender.[protected][protected][protected][protected][protected]


---DISCLAIMER[protected][protected][protected][protected] The contents of this E-mail (including the contents of the enclosure/(s) or attachment/(s) if any) are privileged and confidential material of Mahindra and Mahindra Limited (M&M) and should not be disclosed to, used by or copied in any manner by anyone other than the intended addressee/(s). If this E-mail (including the enclosure/(s) or attachment/(s) if any ) has been received in error, please advise the sender immediately and delete it from your system. The views expressed in this E-mail message (including the enclosure/(s) or attachment/(s) if any) are those of the individual sender.[protected][protected][protected][protected][protected]


---DISCLAIMER[protected][protected][protected][protected] The contents of this E-mail (including the contents of the enclosure/(s) or attachment/(s) if any) are privileged and confidential material of Mahindra and Mahindra Limited (M&M) and should not be disclosed to, used by or copied in any manner by anyone other than the intended addressee/(s). If this E-mail (including the enclosure/(s) or attachment/(s) if any ) has been received in error, please advise the sender immediately and delete it from your system. The views expressed in this E-mail message (including the enclosure/(s) or attachment/(s) if any) are those of the individual sender.[protected][protected][protected][protected][protected]

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Hi,
Please do not buy any car from Mahindra First Choice Pune. These guys are simply cheaters. They make false stories to loot customers and they do cheat customers collectively as a team. This is another example o[censored]nethical stuff in corrupted India.
I biught Ford Ikon in December 2012 from Pune ( near Chandani chowk ). The very next day I started getting humming noice. I immediately went to their showroom and showed the car to Ashutosh, kept a car with them for couple of days. Ashutosh and team didn't do anything and handed over car to me saying that the noice will go.
I kept on getting noice too much and went to them again after 3 months. This time they said the front wheel bearing has to be replaced and they refused to change it. Their manager Sameer started making stories alongwith Ashutosh saying that this is a new problem.
I recommend to be careful with sameer and Ashutosh. Both are cheaters.

Do not buy anything from Mahindra first choice.

Reason for Complaint

1. Date of Vehical purchased :23 july 2011

2. Problem in vehical :noise from engine /turbo, sensors ,oil pressure command and major noise from engine

3. Total Visits to Mahindra agency : More then 6 times

4. Part for replacement : They have ordered it in jan 2011 and its march but still part has not arrived .

5. On 3rd march 2012 the vehical has been send to mahindra workshop as they have promised that in 2 days they will tell me the status of the vehical but till date 12 march 2012 thay have neither

contacted me regarding my Vehical .

6.after keeping the vehicle for 2 months , mahindra and mahindra people delivered the vehicle to me after engine assembly and turbo changed.But the vehicle is still not up to the mark as there is a new

problem regarding gear and engine mounting.

7.I again visited dealer on 4th of may 2012 and was told that gear box will be opened for repair .After which i refused to do so.

8.I feel cheated as my expectations got thrashed and the company failed to deliver an efficient and wholesome piece of machinery.i have sustained mental harrassment,financial losses and wastage of

time.I feel like i have bought a second hand vehicle in pathetic condition.

9.i am made to suffer by visiting and calling the workshop people and customer care.

10.Further i would like to tell you buying the dream car . The top end model (Mahindra scorpio vlx)was not able to give its best performance as we had expected and heard the stories . Thankfully we

did not used vehical for any long drive as i would have definitely ended up wit some major problem
11.now i want to get my vehicle replaced or money back with compensation

I have purchased a new scorpio micro hybrid EX from RALAS MOTORS (G.E. Road, Tatibandh, Raipur) on 29th February 2012, whose invoice number is INV12A001445 and key number 1425. But that same day, due to some animals on road scorpio got accident. Only the back portion of the vehicle was damaged and we go back to the Dealer - Ralas Motors on 02.03.2012 to do it repair. He gave us job number - 14289 and give us delivery date of 15.03.2012.

But now its 18.03.2012 about 1 month passed the delivery deadline. But still i have no hope of getting it soon due to bad service of the Dealer. Firstly he told us that there were some delay in parts, so he called us after 10 days, when we appear after 10 days then he told us that by mistake the part is of old model, then again we go then again he said that we still have not recovered it.

I live in a small town far from Raipur (capital of Chhattisgrah) and we have visited more than 10 times to dealer but still we didn't got any positive response. Since long time i have faith on Mahindra company because earlier we owned a Marshel then Bolero and now it was turn of Scorpio. Although the problem was very little, only the back left side portion has damaged and back door glass was broke. Vehicle was absolutely fine because we take it normally from my home to Raipur Dealer. Then also he is taking too much time.

So now help me what should i do. Should i go to Consumer forum or any other complaint body or i will soon receive some positive news for help from your side.

Dear Sir,

We have given our Scorpio for Servicing at Silver Jubilee Motor Ltd. Dated : 20.03.12 but till date we don't get any proper response from them.

The problem is very small that is the wiring of engine burnt out & they don't rectify the problem till date.

Every day they are giving new reason & from last 10 days our vehicle is with them. We are not satisfied with such service of dealer of Silver Jubilee

You are requested to please take action from your side.

Please do the needful.

Sir/Madam,
It is the matter of great regret that in spite of a being customer of Seven Years with Mahindra Automobile, Scorpio Division, It is enable to give proper service at your service center, Utkal Automobiles, Bhubaneswar.
Please look after that into this matter. It is for kind information & necessary action.
Thanking You,
Yours faithfully,

Burla: sd/-
Date: 27.03.12 (Er. Jadabendra Mohapatra)
Customer.

Dear sir/ma'am

we brought brand new scorpio on 8 Feb. of 2012, its been only 17 days and we are facing a problem of fuel pipe leakage,we even went to service center on 28th of Feb. (Mahindra service center E-13 sitapura, jaipur) but they replied they don't have any fuel pipe available, Please help us regarding this, we are facing a lot of problem because of this. thanx

i have recently purchased a M&M Scorpio, SLE from Sri Durga Automobiles Delhi. Took delivery of the car on 18/10/2011, but surprisingly the car was swearing to the left.. even though it had done only 40 kms. The problem continues - the rubber beading of the doors keep coming off, there is air leakage within the cabin, battery sign keeps coming on, the engine oil was near minimum mark, the clutch oil leaked and the car is now stranded. 2000 kms done. I am skeptical about the vehicle, i fear that some one else's booked vehicle was handed over to me unlike a fresh delivery or proper maintenance checks were't carried out.

I m owner of Mahindra Scorpio Model 2003 No . MH 09 AB 5755 and complaint of Noise from Timing Belt, Several times I took the car for comply the problem to ur Authorised Service Station Trendy Wheels at Shiroli Kolhapur. But he cant success in in last time. i was complaint about it to u. they do something noise stops for 2 or 3 days then starts. plz. do needful to stop the noise.

i was in Japan for last 10 years and just shifted to India, and i planned to get your Scorpio for my use. till the first service i was a happy owner of Scorpio. just after the 1st service within two days I was made to face the reality the car got broke in between the highway and I was made to tow the car and it was found that the clutch oil has leaked and drained so the car got stopped. ya I know and MPL also told that it was a human error. so it was ok they did what they have to do and I got my car back. Just when it was the time for the 2nd service AS IT WAS ALREADY 10000 KM I was on the highway again the car got broke and I called the helpline for assistance it was already 10pm and I was on the highway. They came and towed the car to the service station after 2 hrs of waiting. The helpline told me to that I will be charged for towing the car. Even after me informing him that the car is hardly 7 months old and just 10000 km has been driven.
So as I dint have the mood and strength to argue with and and also it was late in the night and I was on the highway with my family so I said I will pay. As the towing person came and said that please pay when I reached valasaravakkam as I came in my car till there. As I was not having the money which he asked for I told him that the MPL will pay you and I will pay them if I have to. But the towing person said that if they are not there and if I can’t get the money will take the key of your car with me and I will return it when I get my payment. So as I was confident that it will be solved by your MPL I said ok. And the next day when I went to see what had gone wrong to the service station I was surprised not to see my registration no in the complain list on that day. They started to ask me my registration number and when I gave them they said its not there.i was shocked. Just then when I went out of the service station I found my car was left alone on the road. then I informed them and they came to the scenes and the service manager said that he will take care of the issue then. As I was agitated coz I had payed 12 lakhs and 65 thousand in advance to get this car and they treat this as a dust.
So the next day they did call me saying some excuse as I was not sure that they will solve the problem I went again in person and saw my car on the same place where I saw it last got really irritated and shouted on them. The problem was the towing company hadn’t handed the key to the company. And the MPL was not bothered about getting the key from them and getting my car done.
So now the third day I went and I was told that the clutch was gone and had to be replaced. And the reason was according to them that I was clutch driving all the time.
Iam a business man who has to work in the city and also outside the city. In the 10000km I would have used 3000km outside and the rest in the city. In that case even if I use the clutch to drive I have to when iam using it in the city. And as you know already that for the clutch the warranty is for 30000km I have used just 10000km how can it break?
As I asked them abt it I was shown to the GM mr.karitkayan when I told him about all that what had happened and why it all happened he convinced me that the car will be done immediately and given to me and he will talk to Mahindra about my case and see what he could do and he just asked me for 2 days and as my car he ready for the 2nd service I told him that after he calls me I will bring my car for the 2nd service.

This was on the last Friday that was 4th nov on Monday I dint get the call as I was promised so I called the Gm on Tuesday he said he is out of station and will return on Wednesday and call me but he dint now its Thursday and when I called him he dint answer the call so iam mailing you to inform about the happenings.

I would like to get a letter from MPL or from MIHANDRA
1,what all has been done to my car in the service station till now and what all the parts that have been changed and the reason for why it has been changed?
2, why my car was left outside for the 2 days without proper care?
3, if my car clutch was broken by the way I have driven in this 10000 km then please give this in writing that the car was broken because it was clutch driving in 10000km


Waiting for the early reply from you

Suresh shanmugam.k

This communication is to lodge a cheating complaint against Mahindra First Choice Wheels Limited situated at Nasik. The chronology of events are as under: (The address of the dealer is - No. 1371,Sridhar Compound, Old Agra Road,Mumbai Naka, Nashik -422001)

I bought a 2006 make, Hundai Getz (Silver) from Chavan Auto, Nasik who is a dealer of Mahindra First Choice. At the time of purchase the car showed 47700 kms on the odometer and was sold to me at a Price of Rs. 2,40,000. I used the car for three months. When i approached Authorised Service Center (UJJWAL HYUNDAI, NASHIK) for its routine servicing, the service associate at the service center made shocking revelations about the service history of the car. He told to me that the car has run 97000 km's and needs major overhauling including timing belt change, replacement of shock absorbers, etc. Since purchase I sensed that the shock absorbers of the car are not behaving properly. I immediately obtained a copy of the service history from Ujjwal Hyundai along with other important documents.

When I approached the proprietor of Chavan Auto after knowing the service history, he straight away denied of any tampering and started making excuses. Since I have purchased the vehicle from a well known brand, the onus to re-sell the vehicle free from any defect lies on Mahindra First Choice.

This immoral business behaviour was not expected from Mahindra. Since the car had covered close to 100000 kms, the price charged on me was irrational and hypothetical.

This is a clear case of cheating and be fooling customers under the pretext of well known brand. I want to seek compensation based price overcharged to me (Rs. 1 lakh) being the difference of amount charged to me and fair price valuation .

This has caused immense mental torture and loss of sleep.I humbly request you to help me in this regard and bring me justice please.

I bought a car from Mahendra first choice, Fathima Nagar, Pune last month. From the day I took delivery, I have been experiencing problems with the car. I have taken the car couple of times to them, but nothing has been fixed so far.

Also, what ever the sales person promised that he will fix before delivery hasn't been fixed. The sales person himself said that I could buy this car for 2.25 lakhs outside, but they sell it for more price as they perform 118 points check and they sell only good condition cars. I really don't understand what kind of check they had performed before delivery and I see whole lot of problems in the car.

I paid 3.35 lakhs for the car (way far beyond the price that I could have bought this car outside), just because of the brand name "Mahendra First Choice", but now I feel that I have made a "Bad Choice" by buying this car.