Mahindra First Choice [MFCWL] Complaints & Reviews

MAHINDRA FIRST CHOICE WHEELS LTD , FRANCHISE APPLICAION

WE APPLIED FOR FRANCHISE THISSUR AND GAVE 210,000.00 ( TWO LAKH TEN THOUSAND) RUPEES AS SECURITY DEPOSIT, AFTER THAT COMPANY DIDNOT INFORM ME THE APPLICATION PROCESS AND WE MADE REQUET OF WITHDRAWEL ALSO REFUND OF SECURITY DEPOSIT
AFTER ONE MONTH COPANY SEND ME A CHEQUE OF AMOUNT 185,000.00 ONLY SAYS THAT WE DEBITED 25,000.00 AS PROESSING FEE,

NOW WE HAVE MOVED COPLAINT TO CONSUMER COURT

AS MY EXPERIENCE PLEASE DONT TAKE THE FRANCHISE IT WILL BE BIG LOSS

With reference to above i like to inform you that my above noted vehicle is in above noted your authorised workshop for complain of ABS system (brake) but
i am not satisfy of work my vehicle is lying in above workshop kindly send your expert engineer to check the ABS system.

this is for your information and necessary action in this regard.


Truely your's
Ashok kumar singh

I do hope this will make M&M wake up to the awful vehicles and service that they provide !! I hope my problem will be resolved.


to MALLIKARJUN.[protected]@mahindra.com
date Sun, Oct 31, 2010 at 12:16 AM
subject Re: FW: SCORPIO : A BIG DISAPPOINTMENT
mailed-by gmail.com

Dear Mallikarjun,

your dealer Sterling motors , returned my Scorpio after apparently fixing the clutch problem.

1)soon after I now had a gear shaft and a gear knob that kept rotating in my hands.Obviously this was shoddy work and service.

2).Further, while my wife had taken the vehicle out, the remote access stopped working and when she tried to enter with the manual key the alarm kept going off.Neither would the vehicle start. On contacting your help line she was told that she should get the spare remote and key and try with that. She then left the vehicle, got into a rickshaw went home 10kms away and returned in the rickshaw with the spare key and remote. this worked. I then sent the vehicle two days later ( as your service centre is closed on Tuesday) to get this issue fixed as well as the loose gear lever and knob.

We were told that the battery of the remote had apparently died! are you telling me that this battery life is under one year and less than 9000 kms?!

3) Anyway they fixed this and apparently also the loose gear lever and knob. However, sterling asked for the vehicle at 10am and took till almost 2pm to hand the vehicle back to me. That too happened only when I began showing my irritation.

4) About three weeks later,Today- the knob and the lever are again lose and rotating!

5) Worse still, I took the spare key and remote and now this remote isn't working!!

What kind of nonsense is this ? I do not have the time and the patience to keep going to your god forsaken service centre and as an extremely irate customer ,I DEMAND that all these issue be fixed quickly, once and for all,and at my doorstep! Please do not force me to take drastic action!

Your vehicle, service, everything, is the worst that can possibly be
[protected][protected][protected][protected]

SEPT 17th 2010

To: CUSTOMERCARE
Subject: SCORPIO : A BIG DISAPPOINTMENT

I purchased a Scorpio VLX regstrn HR26AZ4149, with the assurance of the Mahindra name behind it and WHAT a MISTAKE I have made. This vehicle which you boast off as strong and with great endurance lasted all of 8000 KM and the clutch GAVE WAY!!

I own only TOYOTA vehicles and this was a third car that I had picked up, purely for the pleasure of driving.I was stuck in this situation bang in the middle of traffic with the police screaming at me and vehicles piled up behind me. I desperately called your dealer Sterling Motors, only to be passed from one phone number to the other. Finally the tow jeep arrived and I drove the towed vehicle to the workshop. I missed several appointments and the vehicle was repaired only by 6pm.

My complaint ,however isn't with your dealer, but with you and the poor quality of vehicles that you palm off to your customers! I have lost all trust in the scorpio and wouldn't dare drive it in any remote location where your dealer cannot be contacted. In fact I dont know what I'd do if stranded at a late hour.... You have lost a customer.... I wonder if you even care.

regds

Dear Sir I have been driving a scorpio since the last 5 years and have been going to the authorised dealer for even minor complaints, I would like to bring to your notice regarding the air conditioning repair for which I had gone to them about ten days back, I was facing cooling problem and thus went to the authorised dealers (Premier Motors Dehradun). I was told that the problem is due to the bearings which needed to be changed and the Gas had leaked because of this. I was given the vehicle in the evening duly repaired with a bill of Rs. 6200 as I left the workshop the cooling stoped as the gas had leaked. I took the vehicle to the workshop the following day. The next day I was told that the cooling coil needs to be changed and the same is not available and has to come from nasik by courier. The vehicle was delivered to me after 4 days with cooling coil being changed and the bill was Rs. 12000/-. I drove the vehicle about 50 KMs and the gas leaked once again and the cooling stoped. I once again took the vehilce to the workshop. After 2 days I was told that the compressor has leaked and this has to be changed the cost of which is 19000. During this time I tried to contact the MD Mr. Suri so that I could aprise him with the conditio of the staff, I was told at the reception that we dont know where Mr. Suri is and we are not authorized to give you his number. Under the above mentioned circumstances I was compeled to bring the vehicle from the workshop and now having it repaired in the local market. I will request you to kinldy go into the details of complaint by checking the records at the Dealer End. My Details are : Capt. J.S. Gill , Vehicle No. PIK-5 Scorpio Sports Model. Email: [protected]@yahoo.com

I had purchased a second hand certified vehicle from Mahindra First Choice dealer at Noida U.P. on 10/04/2010. I had gone for the extended warranty package which was offered by MFCWL on my purchase of the vehicle. I was very much satisfied with the performance of the vehicle and was very happy with my decision to go with a certified used car till 15th September’2010 when the vehicle suddenly stopped all of a sudden. I immediately called the helpline no and a helpline vehicle was sent to me. The person inspected the vehicle and told me that the vehicle needs to be towed to the workshop as the timing belt has broken down. I was really surprised that how the timing belt of the vehicle can snap just after running the vehicle 3000kms after certification.

I immediately informed the service engg regarding the same and he asked to inspect the vehicle before committing anything regarding warranty and its scope. The vehicle was inspected at my residence and then asked to tow the vehicle to Nimbus Hyundai where the vehicle has undergone repairs. I was told that that the vehicle will be inspected regarding the damaged and then scope of warranty coverage will be decided. To my surprise service engg called me up after my sms and informed me that timing belt is not covered under warranty and the damages arising from the failure is also not covered. After this I have informed the dealership to continue with the repair process and not to wait for any surveyor to come. What surprises one is that timing belt is clearly mentioned in the parts that are covered under the warranty. This act of Mahindra first choice only leads to two points. 1. May be they are not interested after the vehicle is sold 2. The service people are not at all technical sound to inspect a pre sold vehicle and certify the same.

Mahindra First Choice does'nt even know the service schedule of any vehicle that they are selling. No service back up for the same is available. No use of the extended warranty that is given on extra cost. Mahindrra First choice people dont know the meaning of the same.

I bought a car from Mahindra First Choice which is a used car showroom. I have faced many problems with this car. The company people reject to attend if there is any problem. They say we dont have time. If we call the manager he says dont call me for such small problems. Tell whom to call now?

I had purchased my Scorpio LX in July’09 from Silver Jublee motors, Pune. Since last 4 months I have been facing a peculiar problem – there is water that is getting accumulated beneath the front seat floor mats. The situation is really bad when I am driving with my AC on. Once I had gone to Mumbai with AC switched on and the entire matting, carpet and floor mats were drenched in water.

Last week I had sent the car for my 3rd free servicing to the silver jublee workshop in pimpri-chinchwad. I had specifically asked them to correct the problem and told them to possibly check the AC pipe leakage inside the car as the problem becomes acute with AC on.

The car has come back from the service and instead of correcting this problem they changed my rear suspension bushes – when there was no problem with the drive. The vehicle has just done 13500 kms so there was no need to change the bushes!

And the actual problem of front floor getting wet has not been rectified despite specifically telling them to rectify the roblem. I need some help to address this problem as I am getting very frustrated and fear that the entire floor plate will get damaged if this is not addressed on priority.

My car details are following:
Scorpio LX – MH12 FK 5963
Model – July 2009
Chasis no – 92G44886
Engine no – HA94G21249

Rohit Kumar
M - [protected]

Dear sir,

I purchased madindra scorpio 2years back TN 20 AC 1999 and i followed all the instructions provided by the company ,inspite i park my car only in a close shed .. know the enamel (paint) coming out and rusting starts very badly ,i approached the company they say to paint the whole vehicle which is costing more than a lakh . inspite of spending lakhs to buy the car its not worth and that i have to bear the charge.They are not even bothered to give proper reply pleace take required action where i can get justice

thank u
faithfully
A.J.Kabali

This reference to our Scorpio Vehicle Purchased from Nexzen Technologies (P) Ltd. Ranchi Vide their Bill No.05060286 Dt. 7/7/2005 for Rs. 6,80,564.00 Eng . No. – BS54F39194 , Chassis No. – MA1TA2BSC52F73592 , Reg. No.- JH05N 2051.

The matter of Uttar surprise that undersign was returning for Bhubaneswar to Jamshedpur approx. 400 Km. run and last stoppage rest was 50 km. & waiting time was 45 – 60 minutes before reach destination ( Jamshedpur ) . When enter the Town & move for residence , the Vehicle has started to burn below the BONUT Part and immediate within 20-25 minutes it was total burned down, FOR GOD – SHAKE UNDERSIGN HAS SUCCESS TO SAVE HIS LIFE.

We request you why not you inspect the Vehicle ? It is a matter of research and analysis to make / alter on future manufacturing vehicle because SIGMA failed to alert for fault.

We also like to request you to provide NEW VEHICLE as it is genuine case for country’s most reputed manufacturer. We attaching herewith News Paper cutting for your knowledge.

Regards,

Sharad Vasani
Partner

For R.LAL & CO.

PURCHASED SCORPIO M HAWK ( OR15Q0019) WITH AIRBAG IN MARCH 2010. THE REAR DOOR POWER WINDOW INSTRUMENT IS NOT WORKING SINCE THREE MONTHS AND HAVE VISITED SERVICE CENTRE OF JHARSUGUDA, SAMBALPUR, ROURKELA AND BARBIL.ALL EXPRESSED THEIR INABILITY TO SOLVE MY PROBLEM DUE TO NON AVAILABILITY OF SPARES.KINDLY SUGGEST ME HOW TO GET IT CORRECT
SHOAIB SHADMANI
[protected]

Hi I am Huzefa anwar from Bhopal [protected]
previously I owned a bolero glx which I bought from Bhopal motors and kept it for 5years with no problem in it. then i have purchased a Scorpio mhawk on 1st nov 2009 from narmada mahindra hoshangabaad(mp04 7452). it goes well for 3 months but after that one day I was traveling with my family on Sunday i stopped at a place to get water and as I get back the car doesn’t start ,i called the customer care then they toe my vehicle saying that it’s immobilizer got on they kept the car there for week bcoz they said that they don’t have the cord which is attach with laptop to switch off the immobilizer & start the car .okays after that this thing happened 10 times sometimes when I park it in my garage or sometimes at the road or on highway with my family, ultimately I asked at the workshop to check it finally so they kept it there for 15 days saying this that engineers from nasik are coming and what the engineer from nasik has done is that he changed the lock and said that there is a problem in the lock . company and the workshop said that now it won’t make any problem again in future but last 15 days before again when the car is parked in my garage again it’s immobilizer got on again I called the engineer mr.mohsin came he tried a lot and started the vehicle but as he is going again the car got locked and so he called the spare Scorpio to toe it .I contact mr.lalit sharma regional office mr.tiwari workshop owner win win but no one has the satisfactory reply again they are saying that we have checked now in future it won’t make any problem so I asked them to get me in written that if again this is going to happen mahindra & mahindra is going to replace this one with a new car but they said that we can extend the warranty but can’t commit I have paid Rs 1000000 and got no commitment okays if they extend the warranty & again same thing happens when I am traveling with my family what should I do ???. I have faced many problems till now bcoz o[censored]r vehicle sometimes with my family on a highways cancelled my deals, cancelled my appointments, get together & even some parties. Rented a taxi many a times .wholesome i got a loss of around Rs 100000(bills of taxis & deals cancelled). both the workshops win win and s m garages have a record how many times they have sent there engineers to unlock the vehicle. so what should I do now ??? Should i go to consumer forum, media or never suggest anyone to go for mahindra vehicle

Sir
i have an mahindra scorpio turbo 2.6SLX 2WD 7STR RHD BS1 car it was good & powerful car but before two months ther was an an big probleum accured in my car ther ac not work proper because ther one part is damaged but i can changed for price and i complain and noted the part to Aligarh authorised service center vineet automobiles and me the advance also but after two weak they ignore and neglet to arrange the part and i also went to noida for purchasing the part but they also ignore that this is closed by company so please arrange me new AC kit as soon as possible MYCAR NO HR620996 ENGINE NO BF44F80499

THANKYOU

CONTACT NO [protected]

Dated: 20th July’2010.
To,

The General Manager,
Authorized Dealer, Mahindra & Mahindra Ltd.
Guwahati.

Sub: - Complaint against your authorized Dealer for complete failure to replace the Chassis of Mahindra Scorpio within the warranty period and ill treatment.

Sir,
I would like to inform you that, I bought one Scorpio M Hawk on 27th March 2009 bearing Engine no.HA94B11060 and Chassis no. MAIT2HAN92B and having registered in our state of Arunachal Pradesh bearing no. AR-01C-6700. I have done all the servicing right in time and as per the guidance of your manual book. My vehicle never met with an accident in this last 16(sixteen) months .But its very unfortunate to say that all over sudden the Chassis of my vehicle completely broke on the left front side.

In this regard, I have approached your dealer at Tezpur(Assam) for replacement, thinking that it will cover under warranty period but your official has not taken any initiative for the replacement and directly refused. With this improper response from your authorized dealer I feel that I should inform yourself once as persons does not response properly . Now, I have sent the vehicle to another authorized dealer i.e Rhino farm and Equipments at Guwahati (Assam) which is around 200 kms from Tezpur.










In these regard, I am to inform you to direct the authorize dealer of Guwahati to comply with the warranty as per formalities laid down.





Sd/-
(Phurpa Tsering)
MLA- Dirang, West Kameng District
Arunachal Pradesh.

In the Nath Motor Saharanpur, This is Mahindra Authorized service center in UP, behalf of Nath Motor Yamunanagar, Haryana. But in Nath Motor Saharanpur all are careless and thief. They theft my genuine parts of Scorpio and replace with duplicate. If you have any solution for this.
With thanx
Rajesh Bansal
[protected]@in.com

Respected sir/madam,
We need Scorpio Top model (white colour) 8 seater with Air Bag urgently.
we asking vehicle for past 45days but still now we didnt get any response from showroom.
They are saying that vehicle is already booked it is delayed.also not even giving any further
feedback about vehicle.As a Customer what would we do for this.we can wait for 1 or 2 weeks
more than that means how its possible.we are suffering a lot and please sort out the problem
within this week otherwise we will move our View for any other vehicle.
Thank you,
regards
U.K.Nair.

I am very dissatisfied by your services. I purchased a new Mahindra Scorpio VLX on 5th Jan 2010 with my hard earn money. It has been only 3 months and out of these 3 months the car has been in your workshop for around 30 days. Every now and then it develops some problem but none of your technician is able to exactly detect it.

First it was Turbo charger and it took 12 days. Then other problem of Fuel Pump occur after a few days and it took 8 days. Then i face starting problem in my car, it took 2 days. And recently there was problem in AC and Mileage and my car is still in your workshop for the last 3 days. God knows when i got my car and what will be the next problem i will face.

Now what i feel is i have been handed over a defective car and it has been highly unprofessional on your part. Now You have left me with no other option other than going to the consumer court. I am facing so many other problems without my car, i am daily expending Rs.1000 on a cab. Its my request to change my car and provide me a new car.

Waiting for your positive response.

Hi,

I have booked the Santro vehicle from AGIL CAR (Mahindra First Choice) in Hyderabad.
I had paid the booking amount 10000/=.

I had applied for vehicle loan through HDFC. HDFC is partner to Mahindra First choice (AGIL CAR).
There was a delay for 11 days from HDFC as they were getting approval for loan and in the mean time, I had got job offer in different state.
So I informed AGIL Car and cancel the Order.

They refuse to give money and told that it is under the agreement that Booking Amount will be forfeited if booking is cancelled.
I was unaware of this clause and they had kept me in dark.
I came to know only when I cancelled the order with them.
This was one of the most important aspect of the agreement as money transaction was involved and

They did not bother to show me those details.

They had not given me the copy of the agreement and I am sure these lines may be fine printed in one of those pages on which I was asked to sign across.

It is a pure case of forgery where they have taken my signature and not bothered to give me the copy of the agreement.

I want them understand that they have NO right to keep other party in dark and so I want to teach a lesson.
They cannot fool the customer the way they have done it to me.

Kindly advice.

Dear Sir

I bought a second hand Honda City 2004 model from Mahindra First Choice, Goregaon West Branch in 2009. When the vehicle was first shown to me it had minor points for paint touch ups, head lamp fogs and some grease/ oil marks on the door panel (inside) rectification. I had pointed out these to the Manager (Mr Shetty) there. He assured me of rectifying all that with a great air of confidence that I would love the vehicle when it is all done. The price quoted was 4.25 lac+. Given the personal assurances by the Manager and credibility of Mahindra brand, I decided to buy the vehicle.
On the date of delivery, I was called in the morning at 10:00 only to be kept waiting till 4:30 pm. The vehicle was delivered and looked awesome with polish etc. I went through the check points and found things in order, still Mahindra credibility at the back of my mind, not doubting, I took the delivery.
Day 1: I found the rubber beading on front door ruptured. It was crudely stuck with glue!
Day 2: I discovered that the grease marks on door panel were faint but very much there and looked bad.
Day 5: The fogs in head lamps reappeared. They were not replaced as assured by the Manager. Also, the driver door panel paint was out, it was not painted but hidden in polish!
Day 7: I experienced starting problem. Had to crank the engine thrice to start. This happened on a traffic signal and Mumbaikars know it well how embarassing it becomes.

With all the above, I took the vehicle back to the dealer only experience the typical "post sale" obnoxious attitude that they has nothing to do with all that as they don't guarantee anything else other than transmission/ engine. As a favor, they took out the head lamps and defogged it. Regarding starting they suggested to run the vehicle so that battery is adequately charged. A week after delivery battery to be charged!!

Then came the first free 3 months service, I also requested for pant touch up near door panel and cleaning of grease marks. The vehicle serviced, shining, I took the delivery. After service:
Day 1: The fragrance in my car had disappeared and was replaced by odour. I found the driver side floor mat wet, close to dripping! Mahindra brand credibility fainting, but still I thought that water would have seeped in while servicing. Dried the mats...already had a fair share of embarrassment in my family.
Day 5: Discovered that the paint on the door panel was done by a crude paint brush!! The one like my kids do. Looked worse.
Day 10: It was raining and I took out the car for a drive nearby. Past 10 mins, I realised that the brake and clutch pedal were splashing on a water pool!! My shoes were half way into water. The vehicle leaked!!
Day 11: rushed back to the service centre only get the jolt again that these are not covered in service. I was shaken and out of my mind, threat mixed with request, asked the service engineer (Mr Santosh) to check if it can be repaired. He called me next day.
My Job didn't permit me to go back for another 10 days. Those 10 days, every day the my car used to get pooled in water and in the night by 10 when used to return from office, I had to drain it. The ordeal and I knew that I have been tricked.
The first opportunity, I took leave for car repair. It was repaired as per the engineer, by 7 pm. He didn't charge anything. Still hopeful, I took delivery and back home I realised that the roof strips were missing!! When I called back, the engineer completely disowned any responsibility after the vehicle is delivered. I knew I was tricked again.
Month 9: My AC stopped working. Again took it back to the workshop for a bill of Rs.3000. I caught them red-handed replacing an old coil/clutch for the AC compressor. But the service engineer adamant...he said he cannot repair it otherwise, and that if I pay less then he would remove the replaced part!!! I succumbed and paid (negotiated for little less)...knowing fully well that I paid full for an old component!!
Month 10: Starting problem persisting, I got the battery checked, found its close to be dead. Had to be replaced.

For me the Mahindra credibility has shattered now and that the First Choice is nothing better than a typical road side garage. Want to write more but getting late for office.

Will my complaint be taken up. Does it happen in India!! I have my doubts.

WE HAD PURCHASED MAHINDRA SCORPIO FROM JAYA LAKSHMI MOTORS RAJAHMUNDRY TWO YEARS BACK ITS DOOR STARTED RUSTING SINCE 5 MONTHS ON VISITING JAYA LAKSHMI MOTORS THEY TOOK PHOTOS OF ALL THE DOORS AND SAID ITS TECHNICAL FAULT WE WILL FORWARD IT TO MAHINDRA AND IN 3/4 DAYS YOUR PROBLEM WILL BE SOLVE ITS NOW 5 MONTHS EVERY TIME WE CONTACT JAYA LAKSHMI (CONTACT PERSON MR.AHMED)HE SAYS WE HAVN'T RECEIVED REPLY FROM COMPANY.I WILL CONTACT YOU AS SOON AS WE GET REPLY.MY PROBLEM WILL BE SOLVED OR NOT I WANT TO KNOW.KEEP IT UP JAYA LAKSHMI & MAHINDRA AFTER SALES SERVICE. REGISTRATION NO.AP5BA7515

FROM NINE MONTHS I AM SUFFERING
I purchased a Scorpio Hawk BS3 ( REF 2WD 7STR RHD TC5 ) on 03/07/2009.The Dealer delivered the vehicle to me in evening after doing all checks.Next day morning ,I wen't to the dealer and complaint of MICRO HYBRID & CRUISE CONTROLS not functioning. The dealer engaged a supervisor to check the problem.In the afternoon they contacted me and said that we couldn't detect the fault .They requested me to bring the vehicle after two days as some engineer was comming from Chandigarh..
After two days I again went to the dealer.The engineer was present and they started checking with a laptop.In afternoon the engineer called me and said that the cruise control nd micro hybrid were not functional, as there was a DEFECT in parts fitted by the company.HE assured me that the defected parts will be changed and the PROBLEM will be rectified within a WEEKS TIME..
FROM THAT DAY ONWARDS ,NOR THE PARTS CAME ND NOR THE PROBLEM RECTIFIED..After repeated request and reminders no one from COMPANY nd THE DEALER solved my problem..
In fact last month i called in Chandigarh office and complained about the problem but they also ignored..
WHAT IS THE FUN OF BUYING THE TOP MODEL AND U CANNOT USE THE ADVANCED TECHNOLOGY ..THIS IS THE NEGLIGENCE OF THE COMPANY...I WAS (AM)DEPRIVED OF TECHNOLOGY AFTER PAYING FULL AMOUNT AND THUS CHEATED .. The failure to use reasonable care...
THE VEHICLE NO..JK02AL--6655...Chassis No..92F36628....Engine No..HA94F17703