Mahindra First Choice [MFCWL] Complaints & Reviews

i have a scorpio model june 2006, there's a big hole came up recently on driving side door, u can actually see the inner of door, earlier it was just small bubbles we thought its a paint problem but now there is a proper hole there. company says its rust problem they cant help it, but why dont it happen to other cars , i have cars older than this , its jus 3.5 yrs old car ...all other doors are also in same condition , mr kohli from mahindra called me up and say he can only offer some discount on labour charges ....i have been to their showroom on rama road delhi and saw lot of cars there with same problem....company dont wana accept that its a major fault in their painting process......look at the pictures n judgeyourself

Recently I gave my scorpio vehicle for clutch plate replacement at India Garaga service centre bangalore. They corrected the probelm but in doing that someone from the service has mis-handled the seat covers and now its torn at a lot of places. Now, when I complain and ask for re-placement OR re-embursement for the same they are just playing a blame game and not responding properly.
Its been a worst experience with the people involved.
Please suggest how to handle these guys. It there a mahindra complaints cell where I can register my complaint and get the re-embursement. Already I have spent a lot on the vehicle for clutch plate replacement and can't take such mis-behaviors.

I AM JUBIN
PLACE :GOA
On 27th june 2009, I bought a brand new Mahindra scorpio SLE with M hawk engine.
On 3rd february 2010 my vehicle covered 15,891 kms.I did a regular service of 15,000 kms
With complains
# ENGINE LIGHT ON
# A/C NOT COOLING
# ENGINE POOR PICKUP
# TURBO LEAKING
# DIFFERENCIAL LEAKING
All complains were attended , turbo was repaired , differencial was resealed & several fuses were replaced as per the service adviser
Today 15th february 2010 12 days later the same problems reoccured
# ENGINE LIGHT ON
# A/C NOT COOLING
# ENGINE POOR PICKUP
# TURBO LEAKING
# DIFFERENCIAL LEAKING
With this I don’t think I will trust mahindra
WHAT SHOULD I DO

I own a Mahindra Scorpio, Model - 2007, CDRe, Regn No TN20 AP 2005. I had given a complaint on 08.02.2010 to your customer care, Mumbai. Even after the complaint registered against V.S.T Auto Agency, Chennai. They have not delivered the vehicle yet. Instead they have sent another quotation demanding Rs.58,665/- for servicing and replacing parts. This annoying attitude of your authorized dealer V.S.T Auto Agency forcing us to take legal action towards the manufacturer and V.S.T.Auto Agency, Chennai.
If we don’t receive written reply from your side, we will file case in consumer court, Chennai against the manufacturer, Mahindra & Mahindra and V.S.T Auto Agency, Chennai, authorized dealer of Mahindra & Mahindra for harassing us as your consumer.

N.Venu Kumar
Managing Director
FALCON AUTOMOTIVE INDIA PVT LTD
# 460, Thirumala Nagar,
Pondur,
Sriperumbudur Taluk,
Kancheepuram Dist - 602 105.

I have a new Oct 2009 Scorpio. It’s only 6000 Kms done and has a peculiar gearbox problem. Every time I visit the authorized service center, they end up doing some clutch adjustment and the problem comes back again. Is this an overall design fault or an heads up for a bigger issue, do we have to change the gearbox? I have also called the Mahindra customer service and requested a call back from a Mahindra engineer, but never got a call,...

I am facing issues with Suspension for several months and no response from Mahindra as of date. the service center has been changing Suspension bush every 5000 km. i did not face this issue until 30000 km, but after the first time the suspension was services due to issue the bushed wear out every 5K.
already sent mails to Customercare and no response as of date

DEAR SIR ,
FOLLOWING ARE THE MAIN POINTS AND MY FULL COMPLAINT .
AS I HAVE REQUESTED THE COMPANY'S REP,SO MANY TIMES ( YOU CAN GO THROUGH MY REPEATED E-MAILS). ACCORDING TO ALL THE OLD DATES.BUT TILL DATE THEY ARE JUST MAKING ME FOOL BY TELLING THAT YOUR JOB WILL BE DONE .
NOW THEY ARE TELLING THAT YOU HAVE TO PAY, HALF OF THE AMOUNT.I have informed Mr salloudin,(the Company's rep ) by email ,about that very same day but till date there is no reply from them.So,now I am submitting my complaint to you for your kind and suitable
action.
==========
INITIAL AND HUMBLE REQUEST TO TEAM MAHINDRA ; NO: 1
I had purchased i10 magna on13 may 2009 from Mahindra FIRST CHOICE, since then I am facing little problems in car and from the day one I am telling concerned persons about problems but they are not listening and always telling lies. While selling the car they were telling Sir, don’t worry about any thing we r here.

(1)They told to fit new bumpers as old bumpers were having cracks on them, but they have repainted them and put them back, when i told them that these are not new they told you don’t know anything, Tell us that you want to purchase car or not(that moment I started writing application for re- imbursement of Rs10,000 which I had paid ,but I had made up my mind to buy so I didn’t and accepted that(that paper on which I was writing application , is still with me.

(2) Committed for 4 speakers, fitted only 2 that to, 1 is not working from that day (I have, in written, by the , then branch manager in his writing what are the things they committed to do)

(3) Remote of mp3 not working

(4) Head light and newly fitted fog lamps are not working

(5) Lied about gas tank capacity (9 kg) tank, but only 6.35kg is going

(6) Gas is leaking; heavy smell is coming inside the car.

(7) Suspensions noisy

(8) Showing high rpm , Starting problem, Belt noise is coming when starting engine.

.THESE TYPES OF PROBLEMS ARE THERE .They were not ready to rectify these problems and when i told them that i will write to your head office about this then they told that give us three days time then we will let you know. Today is seventh day and just now i spoke to the concerned person he told i will call you after 20 minutes and again there was no call. so i called him again then he told that few works will be done but you have to pay and you have to leave the vehicle for 2-3 days then i will see what can be done. Otherwise speak to my manager Mr. Nit in no [protected] .Their is no reply from his no tried 3 times continuously. I HAVE PAID 3.7 LACS FROM MY HARD EARNED RETIRMENT MONEY AS I AM AN EX DEFENCE PERSON.PLEASE LET ME KNOW THAT WHETHER I HAD PAID THIS MONEY TO SEE THIS DAY OR FOR MY COMFORT. I am very much worried as i don’t have time to go again and again for this purpose to MAHENDRA FIRST CHOICE AS now I am working with a private firm and unable to get leave.
IT IS MY HUMBLE REQUEST TO YOU TO LOOK INTO THE MATTER AND DO THE NEEDFUL.
THANKING YOU IN ANTICIPATION. PUNEY MALHOTRA,MOB-[protected] AHMEDABAD
[protected][protected]
[protected][protected]
NO : 2
Respected
Team Mahindra First Choice Wheels Limited,

This my third mail to you, regarding i 10,which I purchased from your Ahmedabad showroom .I have already mentioned everything in my previous mails about the problems I have faced ,due to the problems in the car and the behaviour of your showroom staff which is quite intolerable by any person upto this extent.

It seems that this is a regular practice at Mahindra First Choice showrooms because after my repeated mails, I HAVE NOT GOT ANY ACKNOWLEDGEMENT yet, from any of the representative of such a big and reputed company named ""Mahindra First Choice"". Atleast, someone from the concerned department should revert back, so that, I will come to know that some one has gone through my requests which I have forwarded to the company for a
Remedy. The company has a separate help desk, but, it is not helping any one, who is in trouble because of the people, employed by the company.

I THINK I MUST WAIT FOR A REPLY FROM YOU, THEN ONLY I SHOULD TAKE THE NEXT STEP.
THANKS!
Puney Malhotra
03-10-09
[protected]
________________________________________


NO:3

Dear Sir ,
This is regarding my earlier mail to you about the problems I am facing after purchasing the car (i10) from your outlet here at Ahmedabad.
I was waiting for a reply from your side , but still there is no reply from your end,
Also . Please let me know that, if anything has been enquired from the outlet here
in Ahmedabad and decided by the company about the problems I am facing .Today also I have checked my mail , but there was nothing from your side. So , this is my humble request to you once again to look into the matter and do the needful.
I will be highly obliged. Waiting for a quick reply

Puney Malhotra
Thanking you.

29 September 2009

[protected][protected][protected][protected]

NO:4

FIFTH REQUEST FROM PUNEY
Tue, 13 October, 2009 1:26:43 PM
From: Puney Malhotra <[protected]@yahoo.com>
View Contact
To: salauddin.[protected]@mahindrafirstchoice.com


Dear Mr. Salouddin,
Hello!

This is my fifth mail to MAHINDRA FIRST CHOICE regarding the problems I am facing with my car .

I am not getting any satisfied reply from any member of team MAHINDRA FIRST CHOICE till date. Its almost five months now. I don't know what is the reason behind this . I am really astonished and shattered too, with this type of behaviour of such a reputed company with the CUSTOMERS. Really, now its the height of tolerance for anybody.

One main thing which I forgot to mention in my previous mails is about the CNG plate which should be there, somewhere near the gas kit inside the engine cabin (fitted by an authorized dealer ) is not there .This is already in the notice of your company's rep's , right here in Ahmedabad . At that time they told , it is not visible ,we will see , no problem ( As usual) . And now this is very much required here because of strict checking by the police people.

I am still waiting for your call, as you told me, that I will call you in two minutes as there was another call for you, that fine day.


IS IT A REGULAR PRACTICE WITH MAHINDRA FIRST CHOICE THAT THE COMPANY IS UNABLE TO SATISFY HER ESTEEMED CUSTOMERS OR IS IT THE FAULT OF CUSTOMERS THAT THEY ARE OF NATURE ,TO HAVE FAITH IN ALL THE COMPANY’S THEY ARE DEALING WITH ?
PLEASE LET ME KNOW THAT.
yours ,

PUNEY MALHOTRA


NO 5
[protected][protected][protected]
From: Puney Malhotra [mailto:[protected]@yahoo.com]
Sent: 13 October 2009 13:27
To: SALAUDDIN MEER - MFCWL
Subject: FIFTH REQUEST FROM PUNEY


Dear Mr.Saloddin,
Hello!

This is my fifth mail to MAHINDRA FIRST CHOICE regarding the problems I am facing with my car .

I am not getting any satisfied reply from any member of team MAHINDRA FIRST CHOICE till date. Its almost five months now. I don't know what is the reason behind this . I am really astonished and shattered too, with this type of behaviour of such a reputed company with her CUSTOMERS. Really, now its the height of tollerance for anybody.

One main thing which I forgot to mention in my previous mails is about the CNG
plate which should be there, somewhere near the gas kit inside the engine cabin (fitted by an authorised dealer ) is not there .This is already in the notice of your company's rep's , right here in Ahmedabad . At that time they told , it is not visible ,we will see , no problem ( As usual) . And now this is very much required here because of strict checking
by the police people.
I am still waiting for your call, as you told me, that I will call you in two
minutes as there was another call for you, that fine day.

RE: FIFTH REQUEST FROM PUNEY
Wed, 28 October, 2009 9:58:51 AMFrom: "SALAUDDIN.[protected]@mahindra.com" <SALAUDDIN.[protected]@mahindra.com>View Contact
To: [protected]@yahoo.com
Cc: MISHRA.[protected]@mahindra.com; MENGAR.[protected]@mahindra.com; BABARIYA.[protected]@mahindra.com


[protected][protected][protected][protected]

Dear Sir,

I have taken up very strongly with our Ahemdabad team, we have instructed them they will approach you, kindly co-operate with them in getting resolving your problem

with regards,

MEER SALAUDDIN


NO 6;
[protected][protected][protected][protected]
From: Puney Malhotra [mailto:[protected]@yahoo.com]
Sent: 13 October 2009 13:27
To: SALAUDDIN MEER - MFCWL
Subject: FIFTH REQUEST FROM PUNEY


Dear Mr.Saloddin,
Hello!

This is my fifth mail to MAHINDRA FIRST CHOICE regarding the problems I am facing with my car .

I am not getting any satisfied reply from any member of team MAHINDRA FIRST CHOICE till date. Its almost five months now. I don't know what is the reason behind this . I am really astonished and shattered too, with this type of behaviour of such a reputed company with her CUSTOMERS. Really, now its the height of tollerance for anybody.

One main thing which I forgot to mention in my previous mails is about the CNG
plate which should be there, somewhere near the gas kit inside the engine cabin (fitted by an authorised dealer ) is not there .This is already in the notice of your company's rep's , right here in Ahmedabad . At that time they told , it is not visible ,we will see , no problem ( As usual) . And now this is very much required here because of strict checking
by the police people.
I am still waiting for your call, as you told me, that I will call you in two
minutes as there was another call for you, that fine day.


IS IT A REGULAR PRACTICE





[protected][protected][protected][protected][protected][protected]--- [protected][protected][protected][protected]-------

NO:7
NO ACTION YET ON MY REQUESTS
Tue, 3 November, 2009 4:31:00 PM
From: Puney Malhotra <[protected]@yahoo.com>
View Contact
To: salauddin.[protected]@mahindrafirstchoice.com
Cc: "help.[protected]@mahindra.com" <help.[protected]@mahindra.com>

DEAR Mr Salauddin,

Your service engineer and Mr. Dubey came to me and accessed the things here
and told me that they will talk to Mr. NITIN, they called me after a day and told me that
only Rs1000/- can be given to complete all the jobs .So, I asked them that only bumpers
couldn't be changed with that money .Then they told we will talk to the Manager. After that
day there is no call from them .
Today, I have enquired from service manager, then he told that he has been directed
not to call you .So, I am writting to you .Now, please let me know that your company
is ready to do the job or not. Its very long waiting upto now .
If you are the person from your company, who is looking after the grievances of the
Customers, then you only, have to satisfy them. And if, someone else is there, please let me
know.Otherwise,I have to take other step ,and I think it will not be in favour of the company,
And no company wants that.
WAITING FOR REPLY FROM MAHINDRA.

PUNEY MALHOTRA

[protected][protected][protected]

Re: NO ACTION YET ON MY REQUESTS
Thu, 5 November, 2009 6:17:39 PM
From: Puney Malhotra <[protected]@yahoo.com>
View Contact
To: SALAUDDIN.[protected]@mahindra.com

Dear Mr. Salauddin,

After going through your mail, it seems that your company, doesn't want to do the needful
which they have committed at the time of purchase of the vehicle .Now, you please tell me
clearly, that it can be done or not ? I was trying to contact you on phone regarding this but
I am not getting through to you after your exchange.
I think this is my respectful behaviour towards your company that I am requesting your
company to do the needful. But it is so long, that you have not yet finalised, that what has to
be done for which , I'am facing problem.
I know that the company has sacked the previous Manager of Ahmedabad showroom because
of his wrong way of working and some other cases like mine.But I have nothing to do with this .
Please tell me clearly about my job .Please give your no , so that I can talk to you or you call me .

Puney Malhotra
[protected][protected][protected][protected][protected][protected]--------NO:[pr...⇄

Re: NO ACTION YET ON MY REQUESTS
Thu, 12 November, 2009 1:40:48 PM
From: Puney Malhotra <[protected]@yahoo.com>
View Contact
To: SALAUDDIN.[protected]@mahindra.com
________________________________________
Dear Mr salauddin,

By going through your mail, I can make out that, its of no use, requesting your company now.
As, I already told you, that I'll not leave the vehicle at your workshop .You have not written anything about, how the work will be done?
I told your service head about the missing CNG plate but he has not called me back.The CNG plate, which is very much required, without that, CNG is not valid and CNG stations are refusing to fill gas.
After this much requestful days, again your company is directing me to the same place, from where the Problem was started .
From the day I got your mail, I am trying your telephone nos. but couldn't contact you as after exchange nothing is coming on that nos. This is not the answer to my requests.
Waiting for your call or else give me a no. on which I'll be able to speak to you.


Puney Malhotra
________________________________________

[protected][protected][protected][protected]

From: Puney Malhotra [mailto:[protected]@yahoo.com]
Sent: Wednesday, December 02, 2009 6:22 PM
To: SALAUDDIN MEER - MFCWL
Cc: HELP MFCW
Subject: NO RESPONSE



DEAR Mr.Salauddin,



Once again I'm informing you that there is no response from your company .
That day, I spoke to you ,and after that I mailed you , as you gave me assurance, so ,I have not taken any further step and was waiting for your rep. to contact me but as usual , according to your company's non botherd behaviour, I am still standing on the same place as I was standing

five -six months back.

I AM ASKING AGAIN ,PLEASE TELL ME CLEARLY WHEATHER THE REQUIRED JOBS WILL BE COMPLETED RE: FIFTH REQUEST FROM PUNEY


[protected][protected][protected][protected]

Dear Sir,

I have taken up very strongly with our Ahemdabad team, we have instructed them they will approach you, kindly co-operate with them in getting resolving your problem

with regards,

MEER SALAUDDIN



[protected][protected][protected][protected]
From: Puney Malhotra [mailto:[protected]@yahoo.com]
Sent: 13 October 2009 13:27
To: SALAUDDIN MEER - MFCWL
Subject: FIFTH REQUEST FROM PUNEY


Dear Mr.Saloddin,
Hello!

This is my fifth mail to MAHINDRA FIRST CHOICE regarding the problems I am facing with my car .

I am not getting any satisfied reply from any member of team MAHINDRA FIRST CHOICE till date. Its almost five months now. I don't know what is the reason behind this . I am really astonished and shattered too, with this type of behaviour of such a reputed company with her CUSTOMERS. Really, now its the height of tollerance for anybody.

One main thing which I forgot to mention in my previous mails is about the CNG plate which should be there, somewhere near the gas kit inside the engine cabin (fitted by an authorised dealer ) is not there .This is already in the notice of your company's rep's , right here in Ahmedabad . At that time they told , it is not visible ,we will see , no problem ( As usual) . And now this is very much required here because of strict checking
by the police people.
I am still waiting for your call, as you told me, that I will call you in two minutes as there was another call for you, that fine day.


RE: FIFTH REQUEST FROM PUNEY
Wed, 28 October, 2009 9:58:51 AMFrom: "SALAUDDIN.[protected]@mahindra.com" <SALAUDDIN.[protected]@mahindra.com>View Contact
To: [protected]@yahoo.com
Cc: MISHRA.[protected]@mahindra.com; MENGAR.[protected]@mahindra.com; BABARIYA.[protected]@mahindra.com


[protected][protected][protected][protected]




RE: NO RESPONSE
Fri, 4 December, 2009 4:57:03 PMFrom: "SALAUDDIN.[protected]@mahindra.com" <SALAUDDIN.[protected]@mahindra.com>View Contact
To: [protected]@rediffmail.com; MISHRA.[protected]@mahindra.com
Cc: [protected]@yahoo.com
[protected][protected][protected][protected]
Dear Nitin,

As advised kindly resolve the issue

with regards,

MEER SALAUDDIN



[protected][protected][protected][protected]
From: HELP MFCW
Sent: 04 December 2009 13:41
To: salauddin.[protected]@mahindra.com
Subject: FW: NO RESPONSE


THIS IS THE FULL CASE HISTORY .IT SEEMS THAT NO ONE HERE AT AHMEDABAD BRANCH OF MAHINDRA FIRST CHOICE IS LISTENING TO THEIR
HEADQUARTERS INSTRUCTIONS . PREVIOUS MANAGER OF THIS BRANCH WAS ALSO SACKED FROM THE BRANCH BECAUSE OF THESE TYPES OF MALPRACTICES .

PLEASE DO THE NEEDFUL AND OBLIDGE.
PUNEY MALHOTRA
[protected]

hello sir,
i own a mahindra scorpio 2.4 which was bought about 2 years back .my vehicle no is KA-19-Z-4461 purchased from karnataka agencies - mangalore. at d time of purchase i was very much excited but i am sorry 2 say that in these 2 yrs it has turned into disappointment both from d side of d car & dealer . very recently i had kept d vehicle 2 rectify d ac coil problem at the time of preparing d job sheet d service personal over there said that approx cost would come up to 5000 bugs but to my surprise when i went 2 collect my vehicle i found that d bill had cum up to 12500 bugs and when questioned about it d dealer was not able to give me a proper reply . this is 1 of such incidents which has occured a quite of lot times , no proper job sheet is prepared when we keep our vehicles 4 service ,complaints r taken down in a piece of paper . i am disappointed 2 say this but in future i would never suggest any1 to buy this vehicle . i hope u look into matter & do d needfull

Thanking u,
mahesh jivani

I keep receiving sms from TA-MFCWL for Mahindra First Choice Grand Exchange Carnival every week. It asks to call Bhumika motors at [protected]. I already own a Scorpio and not interested in any exchange. I called the above number to request to remove my name from the sms list. In response i got a thoroughly improfessional person who did not have any sense of how to talk with customers. He said what is the problem if i received an sms? Simply go ahead and delete it? is this how Mahindra treats its customers???? Disgusting behavior and not sure why Mahndra hires such people and especially promotes their phone numbers to existing or new customers

I own a Mahindra Scorpio, Model - 2007, SLX , Regn No DL4CB 1965. The vehicle had a problem that it swayed to the left and had a lot of vibration and steering shake at high speeds. The vehicle has been repaired at Sterling Automobiles, Mahindra authorised service centre at Gurgaon. The company changed a lot of parts included back rods and after a total spend of rs 22000 was done including the service. Since the problem still persisted, I took the vehicle back to them. After which they sauid that an alignment needs to be done and I said I have already got it done from outside...They said that we only approve our own Wheel alignment. They did wheel alighnement and again charged Rs 900 and said that there was a problem in the axel and that also needs to be changed. Now since I did not trust them anymore hence got the axel changed at another authorised centre. However the problem still persisted and I gave the vehicle back to Sterling Motors Gurgaon for rectification and service. The service done was pathetic as the mileage of the vehicle reduced to 7 kms per liter, the fog lamps stopped working. Now for the main problem, they said I need to give the vehicle back for 2 days. I gave the vehicle to Sterling Motors, Gurgaon again on 28/10/2009 for the same. They called me a bit later that the brake shoes of the vehicle is not fine and ghence before rectifying that we would not be able to work on the vehicle. I said I dont want to spend any money at your service centre anymore and that I am really frustrated with the same. On this they said that tehy can help it. The test drive of the vehicle will only be done once the repairs are done as required by them.

I am a really frustrated customer and would want to take this matter legally up.

Just to reiterate, teh problem of the vehicle that it was bubbling and tyres vobbling were identified by my road side mechanic that it was an axel problem. I am stil surprised why Mahindra (Sterling Motors) took 2 weeks to identify that problem along with a billing of Rs 22000...The problem was identified witgh naked eye by our mechanic just by seeing the vehicle. Are the service guys employed at Sterling Motors are people who I think lear to repair the vehicle there iyself and need proper qualifiucations which I think is lacking. The service is bizarre, employees there are pathetic as if they are doing a favour to you by repairing your vehicle.

I am looking forward for a refund of Rs 22000 + Rs 1000 (wheel alignment) + rRs 27000 as compensation for harassing me as a customer.

My Phone number is [protected]

Bobby Thomas
L-105/238,
Street No 7
Mahipalpur Extn
New Delhi 37

sir
its really sad to tell mahindra that being such a big and prestigious company some people are trying to drop down the standards of mahindra ...
i had filed a case as last solution for may Scorpio (my dream car which turned into night mare ).In CONSUMER COURT and as i was right i won the case but its really sad to see that knowing the they are wrong they are still condemning the court and trying to guide us wrong . I HAD TALKED TO HIGHER OFFICIALS LIKE MR. PRANAV who further gave me no. of mr. SUMAN ([protected])I tried to contact him but he never picked up the phone nor he called back ....
its really sad to see such low standards of MAHINDRA ...I know small customers like me specially in hilly region dont come in your counting and wont effect you much but hoping some help and action from you ...
i am enclosing the copy of the court orders and hoping for some possitive from you
--
ADITYA SOOD
[protected]

Dear Sir,
I had purchased a new Scorpio M2DI from Silverline Automoviles, Jagdalpur (C.G.) on 15th October 2009 from next day onwards I am facing problem with this vehicle I are intimated the authorized dealer on 16th October 2009 that vehicle is facing starting problem they told me there is certain problem with battery and replace the battery after 4 days that is on 20th October 2009. After replacing battery I am facing same problem and told the dealer about the same. They told me to come to Jagdalpur which is 120 Km. away from my native place. On 26th October 2009 I went to Jagdalpur and discussed with dealer they are not in positioned to sort out the problem and also not giving any response regarding the same on 26th October 2009 I called customer care and told all the problems to them they had given me complaint docket No. IJ26/0065 and said that give me a day time I will sort out the problem and one of your technical assistance was in regular touch with me now that assistant is not responding my phone is send me sms that he is unable to answer the phone.
Now the vehicle is with dealer and they are not in position to sort out the problem. Being a customer of your prestigious organization I am facing such a big problem but nobody is in a position to help me.
Being a profession of Civil Contractor I am not having enough time to look only on same problem and also I am residing at 120 Kms. Away from your authorize dealer because of this I am facing economical and mental harassment.
Sir please help me in this regard and replace the vehicle and provide me new vehicle and also compensate the financial damages beard by me
Waiting for ur early response.
Yours
VD Dubey
Bacheli (C.G.)
[protected]
Engine No. : GC94J14959
Chasise No. : 92J16745
Date of Purchase : 15th October 2009
Model : Scorpio M2Di
Dealer Name : Silverline Automoviles, Jagdalpur

It was my 4th visit to this workshop - Shiva Car in Sahibabad. As usual i gave my car for service early morning at 9-30 or 10am on 29th Aug, saturday and after the briefing to service advisor - Mr. Hari Kishore i was promised delivery of the serviced car at 5 pm sharp in the evening. To my surprise when i went to fetch my car i saw the wind screen(front) cracked near the wipers and it was a pretty big crack which anybody could notice easily. I immediately informed the above mentioned advisor and rest of the people of the workshop around him. They all ran to the car and accepted that the crack has developed and there was no mention of the same crack in the job sheet handed over to me in the morning. I obviously asked them to replace the cracked one with a new windscreen without charging me anything as the crack definitely had developed during the day when the car was with the workshop. In reply to this they said that some guy called Sanjay who will approve this change of windscreen will come on next day (sunday) at 9 am sharp and then we can proceed. I left the car at the workshop and went home. Next day from 9 am till 11 am there were 3 calls from the workshop from different people asking me to take a claim from my insurance company to get this done because supposedly there was already a small crack or spot on the windscreen and our service advisor couldnt notice the same while preparing the job sheet. I got furious at this and straightaway denied them the option of me approaching the insurance for a claim. Now uptill 2 pm on Sunday nobody called up from the workshop to apprise me of the developments about the job at hand. And when i called them back they said that the car has not been even touched, forget replacement of the windscreen since the morning as the so called approver sanjay hasnt turned up to the workshop today. I gave them options of taking the approval over the phone or email as it is their internal matter and the customer shouldnt get affected by some one not turning up on a particular day. Unfortunately as it had to be, my car was left lying without anything being done for full day sunday because of the above stated reason. Next morning I went to meet sanjay BACAUSE HE HAD COME TO OFFICE TODAY AND THE WHOLE DAY BEFORE HAD BEEN WASTED. Then sanjay spills the beans and asks for a 50-50 sharing on the cost which would come on replacement. I was totally shocked to get this angle now because i had expected a very pleasing and gentleman-ish behaviour because only due of him the car had entered a 3rd day stay at the workshop. Instead what i got was a very rude and boorish behaviour from him. He finally APPROVED the case when he saw that none of his weapons are holding fire against me. When the total fault and negligence was from the workshop's side this was the experience for me. People trying to prove without any proof that the windscreen had cracks before hand only and the stuff.

Than in a fit of rage sanjay threw the papers(job sheet etc) on the face of a service advisor asking him to get a debit note issued and get the windscreen changed and making me feel as if he has given me an undue favor.
Again when i went to fetch my car on monday, 5 pm sharp after taking an off from my office just for this, i saw bubbles (around 10-12) on the passenger side of the new windscreen fitted. I was astonished as the area which these people should have put maximum focus on had been left off YET AGAIN. Again another advisor named dhawal comes and tells me that i should now come on tuesday and get my car ready. Finally i have got my car yesterday(tuesday on 1st september 2009 ) after 4 days with a windscreen which is doing thankfully fine. They have now broken the AC control knob (one) and i was so irritated that i didnt even ask for the same. instead i just drove off in my car. And i have very much in mind that my primary job of servicing was over on saturday itself but the rest 3 days were taken just to make up for something which was pure negligence and insufficiency in providing the service by the workshop people. People like sanjay who are so out of their mind that they forget the basics of service industry norms and how to treat your repeat customer whose not just pride but huge emotions are also attached with car like Scorpio. Certainly if you can make him read this mail, tell him that i can even today, without revising my MBA school marketing lessons, teach him good things about the same. As a result of all what happened above of course i am putting the case in front of the consumer court for a redressal of my emotional and physical harassment which will make him come to the court and answer what he couldnt in front of me. Then maybe Mahindra and its service employees can learn what kind of harassment one undergoes in getting a job done where in not an iota of fault remains with the customer. The same guys when i asked didnt give me the details like email ids and phone nos. of GM or the people whom i at least can expect to listen to my complaint. Pl give me the same if anyone is really reading this.

I booked a scorpio Sle, diamond white color in Priyadarshi Motors Patna (Bihar) in Mid June, 2009 in the name of my wife Mrs.Anushmita Dubey. The authority there had given a written commitement to deliver the vehicle between 15-20 July. They took an advance of Rs.50000/-(rupees fifty thousand only). After the lapse of the date when I visited the showroom there again they committed to deliver it by 15th Aug, 09. whereas We found in the showroom there was one Scorpio Sle and perhaps of mine but was being delivered to some M.L.A or anybody else influential. I want a firm commitement from representative of Priyadarshi Motors so that I can make a decision whether I would purchase from Priyadarshi or not.
Detail of the Dealer:
Dealer Code: P010831
Dealer Title: PRIYADARSHI MOTORS PVT LTD PATNA
Dealer Name: PRIYADARSHI MOTORS PVT LTD PATNA
Dealer Type: Dealer
Address: SAGUNA MORE BALIY ROAD PATNA DANAPUR
Contact Person: NIKHIL PRIYADARSHI
Phone:[protected]

Really afraid to mention that, after sales, service of Mahindra-Scorpio  is horrible.
If you still want to listen why such hatred I posses for your organization here it is:-

My vehicle Scorpio-LX (TN[protected] met with an Accident in (Thondi- Ramanathapuram District) on 11/03/2009, and i have given my vehicle for service in one of the Authorized and reputed Mahindra service centre that is (Susee Automobiles (Pvt) Ltd) on 12/03/2009. The managing people asked me a time frame of 21 days for completing the work, i agreed fro the same. But when days went on with the service and repairing process i experienced the unexpected, they started to extent the delivery of the vehicle by pin pointing excuses (Mahindra is not supplying spare parts), I can’t believe that "IS IT SO".

I have spent nearly 10 days along with the mechanic peoples in the body shop, by putting pressure on the management peoples to get collected the required spare parts and get it done. Do u expect us to idle our time at your workshop????

After making me to struggle for 55 days, they agreed to deliver the vehicle on 06/05/2009 by putting some constraints forward,
Constraints as follows

1.As of now we don’t have a fresh piece of interior Dash board(vital thing which add beauty to interior part of Scorpio), will get a new one later(but payment has to made now).
2. Dont has Scorpio-LX badge
3.Interior post cover.

All the above mentioned things will be provide with a months time(Words of Susee Automobiles Pvt(ltd))

As the parts being an old one(tear and full of scratch), It doesn't suit my vehicle, even i am not able to switch on the AC. But it being an emergency situation and keeping faith in Mahindra, I agreed for the delivery of vehicle. And all the payments have been made.

Did Mahindra expect the customers to roll their vehicle in this fashion? Is this the way to treat a Customer?

But now its already 54 days over, and again the old drama continues (Mahindra is not supplying spare parts in timely manner) and my vehicle parts are yet to be received.

In this scenario I request the customer support team to help me on priority to get rid of from my issues.

Latest information i received is talking to Area service managers will help me out, so please provide me the contact number of Area managers in Chennai or Madurai.

Note: For each service I have to drove nearly 240 kms .

Dear sir,

First of all I would like to introduce myself as a BIG Scorpio fan. I own a scorpio slx crde model 12/2007 from Shri Mohan Motors, Rewari of which I am very proud.on my car.
The vehicle has been a joy to own and I am very possesive about it, but aftr 2 moths, hardly used it for 3000kms when a noise came from CLUTCH PADEL. & GOT VERY HARD.
Service guys said all the Scorpio of this BATCH have problem with CLUTCH PLATES & the only solution is replacement of CLUTCH Plates.But their W.Supervisor ordered them to
remove cl.padel spring from inside.After that I have complaint them many times, but there is no saticfaction.I have complaint to Mr.Lakhvinder{[protected]}, TOLL FREE NO-[protected]
Complaint No:-IC 27/0006.Now a new poblm is" main shaft rr wheel bearing broken.On Dealership they told "The Complete Shaft vll be changed i.e 8500/-".Sir, this is my last request to you.
Please solve my above 2 poblems.After that I will take a ligel action to MAHINDRA & MAHINDRA MOTOR CO.

regards,
VIKTESH ARORA [protected]@rediffmail.com
ARORA AUTO CENTRE.
DEALER-TVS MOTOR CO.
BAWAL ROAD BY PASS CHOWK
REWARI
PH[protected]
MOB - [protected]

Gurgaon Scorpio Sole dealer where I booked Scorpio on 27th March09 but still not clue when I will get my vehicle.

Dealer: Sterling Motor Co., not even bother to call & update on the status.

Almost one month over, other than cancelling the booking & chasing for refund of booking amout, I had no options.

How to punish such irresponsive delears. Is M&M doing anything about it

Rgds,
Vineet Jain
[protected]

Dear Sir

I bought a car (Certified car) from Mahindra first Choice 6 months back, and there was tremendous complaints which was never fulfilled by the Mahindra First choice agent and then i got fed up and decided to see this car, I went through check up for this car from Maruti service center and shocked to see that my car is fully repaired ( Some previous owner had a massive accident and spend more then 1 lakh on it and this is the cause of problems coming in my car) I am very suprised that this is my first car and car dealer has looted me which telling me any thing about this car (History) more over they sold this car to me with Duplicate RC ( saying that this will not effect me). Could you please help me what can i do?/ I have taken loan for this car and now amd lying now where
Please help me out ?

Regards
Vikram

Hi,

I had booked a used car from Mahindra First Choice, The booking amount was 15, 000/-. However, due to some person issues I wanted to cancelled the booking. However, the dealer is not refunding the money saying it their in the policy. However, they never communicated this policy to me at the time of booking the vehicle. I took the test drive and then I booked the vehicle. However, after 3-4 days when I wanted to cancel they are saying the money is non refundable. They took around 5% of the cost of the vehicle that is 15, 000/-. I have also received a receipt for the same. I checked the receipt later and in that receipt it says booking amount non refundable. I am not sure how much the policy of the company says so.

Please suggest

Dear Sir,

I ve a brand new Scorpio LX 2008 (TN 02 AE 0682) from GMS automobile and hardly used it for 3000kms when suddenly one day it stopped moving. The service guys arrived one day late and checked the vehicle and said they have problem in diesel tank and need to tow the vehicle to their garage.

One day later they said that the diesel tank has corroded due to faulty diesel and need complete change of the tube costing Rs.5000/-. This change would not be covered under warranty.

This came as a shock and after requesting, the service manager agreed to reduce the price of service and charged Rs.4000/-. The agreement was that the tank would be emptied and 10litres of diesel would be filled by the service guys for which payment has to be done separately. The vehicle was sent back through a THIRD PARTY driver who took more than half a day to reach our place which is 29km away. Every time I called, the driver said he is on his way.

Later at midnight, the driver called and said the Diesel got over and the car is stuck in the middle of highway and he needs to fill it up. It was a callous attitude on the part of the driver and the management to send the vehicle without filling up diesel.

Also, I dont know what type of diesel and from which petrol bunk he filled up. This is very important because I fill up my diesel in our own petrol pump and no where else. The important questions that remain unanswered are:

How can my diesel tank pipe get corroded if I use quality dieself from a known petrol pump ? That too for a brand new car which has clocked 3000KMS ?

How can the GMS motors be so callous in sending through a driver who is irresponsible ? When the complaint is due to DIESEL how can they send the vehicle without diesel through an irresponsible driver ?