| Address: Kolkata, West Bengal, 700032 |
| Website: www.mahindratwowheelers.com |
I have bought a Mahindra Duro DZ from MEXX WORLD, 76B, Block- E, New Alipore, Kolkata-700053 on 11/06/2014. Six months ago, the Grabrail of the scooty has been broken from the joints. After repeated requisitions, I have received today ( 30/11/2016) a Grabrail ( SC[protected]) costing Rs.555/- alongwith 2.25% extra for card payment. Surprisingly, 2 hours after installing the Grabrail, I found it broken from one of the joints. The Manager of the Mahindra service centre under MEXX WORLD had previously admitted that there is complaints against the Grabrail. What I have to complain is that why the Company is selling such poor quality accessories. I have informed Mexx World about the problem, but they declined to have any solution. I want another Grabrail against the broken one. Pl. solicite my problem.
Yours Truly,
Palash Sarkar
Jadavpur,
Kolkata-700032
[protected]
email- [protected]@gmail.com
Mahindra Two Wheelers customer support has been notified about the posted complaint.