MakeMyTrip India Complaints & Reviews

I cannot add my mobile number to my primary account since it is registered with a different account

please delete the account tagged to my mobile number

I booked 10 days hotel through MakeMyTrip with Booking ID: NH[protected] but even after 36 hours, booking shows as "Hotel Confirmation Awaited" and I don't have any control to amend or cancel the booking as it mentions :

"PNR generation for your booking is in progress. It may take a few minutes to generate the PNR. All call to actions will be available once PNR is generated."

As per current situation, I am not sure if my booking is confirmed from Hotel and not allowed to cancel the tickets also. Tried calling customer care but automated call responses does not allow to human agent and point towards website or app which is not helping.

I can cancel hotel by 26th December 2021 to get full refund and after that I am not going to receive any amount, if I cancel. I am worried and it seems a scam to me as MMT does not allow to cancel the ticket because of their PNR generation process. Today is 25th December 2021 and want to report it before I duped by them.

Completely unprofessional behavior from MMT. Tried reaching FB, Twitter, email and call but no resolution till now.

I had a ticket for udaipur to bangalore flight on 19 November and due to bad weather conditions Spicejet cancelled the flight in that case as per the rules I should get full refund but I didn't get full refund . The ticket costed me 8452 rs but they transferred me only 1500 rs. I contacted to Spicejet they said they have processed my airline fare to make my trip but I didn't get full refund from make my trip. They don't have any customer care and they are not even replying on Twitter and email

My email id is [protected]@gmail.com
Need to verify my mobile nos to transfer funds from make my trip wallet to my own bank account. Mobile nos captured in your records is invalid & it doesn't allow me to change my mobile nos.

Please change my mobile now to +[protected] so I can receive OTP & can make subsequent payments.

Its urgent

rgds

This is regarding the refund of the flight ticket Cancellation (Booking ID -NN[protected] which was made on April 20, 2019 from Amsterdam to Bangalore. I have made several calls for the same to get an update and the response that I had received was that it would take around 30 to 45 days for the refund to be processed. As of now it has already crossed 2.9 days and still I do not see any action taken care from your end. I still don't see any action taken from 'MakeMyTrip' side for the same and have the worst customer service ever.

Amount expected to be refund is around 18000 INR.
The Jet Airways flight from Amsterdam to Bangalore got canneclled as they stopped the service. My friends who have booked directly with Jet Airways have received proper refund of their tickets. I was betrayed by MakeMyTrip and they still vague, lame reasons and stop the refund process. I have booked the tickets from MakeMyTrip so its their responsibility to return the money when the flights gets cancelled.

Please help with this request. I have been following up on this for more than 33 months now and exhausted. this is my final attempt and if this doesn't work I have look forward to take this taken care legally.

Dear concern

This mail is regarding my one transaction on ur portal on 1 nov for booking on Taj hotel lakefront, bhopal thru my American express credit card. Their are 3 transactions done for same detail of booking. 1st transaction got failed but my payment got deducted. 2nd and 3rd transaction booked( one booking had been cancelled due to duplicate booking and booking amount received after cancellation).

Details are below-

Now my credit card statement shows that the failed transaction amount did not reverted from MMT into my Credit card and when i connected with them they asked me to get in touch with you for failed transaction reversal.

Kindly do the needful.
Looking forward for your help.

Regards,
Harshvardhan

My friend and I went through an enormous trauma and pain while trying to take this journey from Rishikesh to Delhi (Invoice and details attached). First of all the bus was late by an hour at the bus stop. After the bus arrives we come to know that the bus is not the one which we booked for (RSI travels) but some other third class local sleeper(Crown - Images attached), on enquiring with the vendor as to what's going on he says you have to take this bus only or you can cancel the same. Standing in the middle of nowhere at 11 pm in the night we agreed to take the ### bus, but the bus driver leaves us. The vendor asks us to take a cab and catch the bus at Haridwar, we take a cab from our own pocket figuring out there's nothing else to do and board the bus at Haridwar, only to figure out 10 mins after boarding the bus that seats assigned to us are booked by someone else, and there's a huge argument with the other people who had booked the seats, the driver leave us in the middle of nowhere at 12 pm near Haridwar. Standing with my friend in the middle of nowhere at 12 pm in the night I tried to make an emergency CALL TO makemytrip only to figure out that your call CENTERs are closed.

First of all, refund my booking amount and compensation for the additional charges that we incurred at the last minute. Second, Remove RSI travels from your platform. Depending on your response I will decide If I need to take some legal action against both RSI travels and Makemytrip

I have processed for a Flight booking from Bhubaneswar (BBI) to Mumbai (BOM) for 24th November, 2021 through your web portal. While processed for booking, I had selected the First Row Window Seat (4F) for which an additional amount of Rs. 1000/- was added to the Ticket price of Rs. 5, 382/- and accordingly I paid Rs. 6, 382/- in total for the booking of my ticket under Booking ID: NF7QJ0T6J1IZYJU24284 and PNR Y2607.

After the...

I was booking a hotel on 23rd Nov from MMT, at the payment gateway the amount was debited from my account but it showed something went wrong in MMT and booking was not done.
I contacted the bank and they said the amount was credited to MMT....

I have been trying to look for options to delete my account and all past informations associate with my contact details (email and mobile no.), but MMT has no such provision to do so.

There is no email ID to write to and also no option in personal profiles with option to delete anything.

Please help in this regard.

I booked a cab from New Delhi to Agra for 16th Nov at 10:30 am. But driver neither called me nor received my call (actually driver's mobile's incoming service was stopped) till 11:13 am on 16th Nov. Therefore I decided to book other cab from Uber service provider. But as I paid full amount for this booking obviously I want a full refund. I tried to reach MMT on various customer care numbers but I am not able to talk to any executive.

To add further to this I am in constant touch with driver, he said that, he has done everything from his side to process me refund and it's now on MMT side to initiate process. But unfortunately, MMT team is too lazy to contact me in this regard.

MMT team contacted me and told me they will have some solution in 48 hours on 21st Nov but now, it's 23rd Nov, still without any solution/refund.

Please expedite the process and initiate my refund.

Payment taken but canceled my booking woth out prior notification now the same ticket is 3 times the value

Hi,
My registered number is[protected]. I have booked a bus from hyd to pune and the journey date was 21st nov 2021. It was such horrible journey. During this covid time the bedsheets were looking like not chnged since months. It was stained. There was spider and spider web on seats. Someone cleary spitted on seats and i have taken all pics. Within 1 hour of journey bus broke down and there wa sno petrol. How irresponsible. Then finally after 100 calls they chnaged our bus and it was again almost the same condition. I am thnkful to god that i came back home and i have secere dust allegry for which right now m suffering. I need my full refund else i would press a charge on makemytrip

Dear Team,

I have cancelled my flight on 9th November from Dubai to Bengaluru(via Muscat).

As per policy amount should get refunded within 5 to 7 working days, but its been more than 10 days and i don't have any clue what's happening in the background.

I tried reaching over the number shared in the website but nobody is responding on the same.

Request your immediate assistance to resolve the same

I have not yet received the refund for the hotel booking I cancelled on 14th November, 2021 through MakeMyTrip. The booking ID is NH[protected].
Please ensure that I receive the full refund as soon as possible.

Hi Team,

My Name is Sankar Prasad Adhikary, residing at House No:32, Street No:18A/4, Sepco Townhip, Dutgapur-713205, WB, India.

I was traveling from Gangtok, Sikkim to Durgapur, WB location along with my aged parents(aged 58years), my wife and my Child (aged 9 years).

As per our returning on dated 11th November 2021, I booked bus ticket from Siliguri, Wb to Durgapur, WB to reach my home location through Makemytrip application and did a big mistake.

Makemytrip ID: NU[protected]

As per shedule, our Bus departure timing was 18:00 and we reached Siliguri, WB location near 17:20 and found that bus was not there and cancelled.

So we booked hotel in Siliguri to stay on that day and next day we return our home via train ticket and our expenses crosses INR 12000/- due hotel stay and other expenses.

Same day i.e 11th November, I have initiated bus cancelletion query and I was asked to wait for 4-5 days but still no commuication either party.

Kindly help us on this regard.

Thamk you

Regards
Sankar Adhikary
[protected]

On 29th October 2021, I cancelled my Cab from Ambala to Agra which was confirmed for 5th Nov 2021 due to an emergency situation and I already paid Rs 8427 in advance while booking the cab.
While I was hoping for MMT to deduct some inconvenience or service charges or cancellation penalty and refund the money back, I saw that the whole amount of Rs 8427 was cancelled and it displayed no amount refundable.
Could you please help me in getting my refund back.
I cancelled the cab almost 6 days before. Deducting the whole amount in this case I don’t think its justifiable.

Hi

I have booked a bus ticket on[protected] from Nagercoil to Bangalore and that same bus was cancelled by operator. After they told me like I'll get refund in 3 days and after 3 days[protected] they are telling like your refund is processed. But till today[protected] I didn't received any amount. I tried to reach customer care executive multiple times but can't able to connect with them.
Kindly help me to get the amount Rs.1115/-

Booking ID NU[protected]
PNR C6X6K26Y
RRN No[protected]

An amount of Rs 1572.90 has been deducted from bank account on 20 Nov 2021 (evening) during booking a bus ticket for 2 person (Jaipur to Delhi) but no ticket was generated ....

I have booked a 2 way tic from Delhi - Kathmandu and i want a date change on my retrun flight, from last week i am trying phone, mail, twitter no one helps and i go to airlines they said it is a agent booking go to them so why we need make my trip finally if i have to go to airliness and still geeting nothing my date is still 6 dayes later but i am sure i get no help, so we should stop these kind of brands older or newer dosnt matter .