MakeMyTrip India Complaints & Reviews

I had booked Aurangabad - Ahmedabad bus ticket with booking ID NU[protected] on Makemytrip.com. while booking they offered 10% instant discount on return journey booking but when tried to book return ticket, discount was not reflecting. Thus I found myself cheated by Makemytrip. I tried to contact them many times by phone but they didn't have complaints registration system.

Hello, i booked two bus tickets for 29th November on 28th November . Due to sudden change of plan, i had to cancel the tickets. I tried to cancel but it was not getting canceled. Then i called the costumer care, he also tried but cancellation was unsuccessful. He assured me that refund will be initiated by 72 hours. Today is 1st December but, I can’t access to the costumer care executive; I don’t know the reason for it. I called all the numbers but there is no help provided. Very disappointed from mmt. Please look it into the matter and assist. Thank you !

I had booked a Hotel Calangute Towers for 21-Nov-2021. but because an emergency i had to cancel my booking after half an hour. MMT said they have send cancellation mail to the hotel department and will be able to revert after 24 hours. After that they kept on saying that we have send cancellation request to hotel and you have to wait for another 24-48 hours. they further ask me to submit medical emergency proof. after submitting the same they told me that the hotel staff deny the cancellation and refund request. at last i had to call hotel Gm for help, he told me that they received cancellation mail from MMT in 22- Nov-2021 which was check out day so they cant help me for the same. MMT customer service is very pathetic. they kept me waiting for 3-4 days. And still i didn't got any solution.

Dear,

I have tried to book Banglore to Pune flight ticket on 9 th of November and after payment online it was continuing to fail. But my money got deducted from my account. 1 time from ICICI Bank account and two times from HDFC bank account. After this I called to customer care and got assurance that the money will be refunded in 72 hours.

I got refund of my transaction of ICICI Bank and one refund for HDFC Bank. But as two transactions are failed on HDFC Bank, I am yet get refund of one more translation of Rs. 5494.

Transaction reference ID of two transactions of HDFC Bank deduction are[protected] and[protected]. And transaction reference ID for refund amount from make my trip is[protected].

Screenshot of the transactions is attached for your reference.

I hope to get the reply soon. Already tried to reach customer care for the same from many times on customer care number. But there is no response and no option available to contact for such issues. This has resulted in a lot of trauma to me.

I am a regular customer for this app and Hopefully you guys will understand this, and resolve the issue at the earliest.

I also sent several emails on [protected]@makemytrip.com, but only getting auto-reply of checking on the site. On site there is no option of checking for refund status or complaining for failed transaction. Same issue with customer care number. No response.

Regards
Vijaykumar Kuvar
[protected]

An amount of Rs 1392.90 has been deducted from bank account on 29Nov 2021 (evening) during booking a bus ticket for 2 person (Chandigarh to Delhi) but no ticket was generated .

With reference to my ticket ID-NU[protected] from Lucknow to Delhi I would like to inform you that, I received the mobile no of operator from make my trip representative was [protected].

I called on above given number for numbers of time and finally he picked my call and give me another number [protected] for further update.

I called on this number and he told me bus is cancelled.

He told me that, they already informed about bus cancellation.

Please arrange refund of ticket charges in full amount along with harassment charges.

I moved here and there in mid night, I never expect from MMTP for this kind of service.

Received a mail from Make my trip but now she is not responding.

Reference No.[protected] :4
Yahoo
/
Sent

SHALINI SHALINI
To:
Ajit singh

Thu, 25 Nov at 5:36 pm

Dear Mr. Ajit,

Greetings from MakeMyTrip!

Thank you for reaching out to us regarding the complaint for bus against your booking ID NU[protected].

As discussed on the call, we request you to share the number who confirmed for the bus cancellation.

For any questions you may have or in case you want to reach out to us please reply back on same email.

We value you as our customer and look forward to assist you.

Regards,
Shalini.R.
MakeMyTrip

Hi,

I have booked a train and booking didn't get confirmed due to seat availability and i have paid cash from MakeMyTrip Wallet. After it got cancelled it doesn't get reflected in my wallet. Booking ID is NR[protected].

When i checked it's showing refund is not processed due to technical error but what's problem in transferring it to my wallet immediately??????

Expecting a positive response from your end

Regards
Nikhil

I have booked a flight ticket from Cochin to Gorakhpur through you .in the Indigo airlines.The date of travel was 2nd of May 2020.The booking was cancelled by Indigo because of Covid restrictions on 6th of October 2020 .I was informed by you that refund will be processed.Later I understood from your website that the refund amount of Rs, 9017 was put in the "wallet".How can I get the money back??
Dr.Satheesh Babu Balan
[protected]@yahoo.com
mob; [protected]
Booking Id [protected]
PNR SL229T

Dear sir/maam,
I cancelled my flight from Jaipur to Guwahati on 5th Nov. The refund I was supposed to recieve was Rs. 3689 and it was to be transferred to my Paytm account. It has been almost a month and I haven't recieved it yet. I tried to contact customer care but when I select the "Talk to an agent" option on the automated dial, it just sends me a message with a link to the refund status which says that the amount would reach by 7th-9th nov. There's no email or any way I can contact an agent to complain about this. Please resolve this issue immediately and improve your customer care options.
Name: Priyakshi Bharali
Booking ID: NF[protected]

I have booked my ticket from Mumbai to Kuwait on[protected] today is[protected] still no refund update

Make my trip is refusing to provide a refund for a flight that did not operate due to the pandemic in March 2020. It has been more than a year now that we are running pillar to post to get our money back. We even contacted Gulf air and they have confirmed that they have cleared the refund from their end. It is Make my trip that is sitting on the money and not providing a refund. Booking ID NN[protected]

I booked my flight round trip (7th Jan and 9th Jan, Vistara) from Chandigarh to Chennai on 29th Nov.
I haven't received any details about the flight or tickets yet. But the payment has been taken.

Phone no. [protected] / [protected]
E-mail: ishwar.[protected]@nfl.co.in

My uncle booked a cab on mmt and while travelling it met an accident.
He is stuck on road since 4-5 hr.
Cab no: HR 55 AE 1843

Booked flight from CJB to BOM and i am unable to download the invoice.
There is 24×7 support numbers, but it is impossible to reach to any customer support executive.
Download invoice link simply doesn't work.
Made a big mistake booking through this website.
Can you show some professionalism by sending me the invoice.
Booking id : NF781R8TSNZ5VXBB6488
email : [protected]@gmail.com
Mob: [protected]

I booked a ticket for Bangalore to Mumbai on 29th November 2021 . The money got debited twice from my account for one ticker of price rupees 2167. I've attached the bank statement . Please do the needful. I would like the extra money deducted to be refunded back.

Me and my wife are planning to travel to Sharjah on 18th December 2021 and will return on 2nd Jan 2022, and I have successfully booked the flight ticket through MMT, I then applied for a 30 day tourist visa and uploaded all the necessary scanned documents however I received an email stating my visa application got rejected with no reason of rejection provided to me, and my wife's visa application got approved.

The customer...

Indigo Airlines change my booking from 6E-2003 to 6E-2517 for Delhi to Kolkata on 12th December 2021 due to their own business issue which harassed me a lot. I have to compromise with my tour schedule for this issue and manage a great financial loss. It is also not possible for me to book a further ticket at my suitable timing in that rate which was at the time of booking tickets in 6E-2003. In these scenarios I want full refund without debiting any kind of charge like cancellation charge or convenience fees etc. After all I am not responsible for all of these. I want legal support for this type of harassment.

This regarding my booking which I tried to do on 27th Nov 2021. My bank details are linked with my MMT account and I tried to pay with UPI option (screenshot attached below). Next it asks to enter my UPI pin, but the payment wasn't successful. In the MMT transaction details, it comes as failed transaction but as per my bank account transaction statements, the amount has been debited. The booking failed twice and the amount was debited twice. Used MMT UPI payment method. Attaching screenshots for reference.
Kindly, help me with this issue.
Thank you.

Makemytrip is charging an additional amount for rescheduling when the Indigo airlines are providing free rescheduling with PLAN B option

Booked a flight for 27 Dec at 12:15 from Chennai- Delhi, The flight was canceled by Indigo Airlines and we had to reschedule it. We rescheduled it via Makemytrip and were charged an additional amount of Rs1950 when the Airlines are offering free Rescheduling with the Plan B option.

@makemytrip Please help me with the refund cost for the additional amount you guys charged me for rescheduling.

PNR no SJZK5C

I was supposed to get refund amount of 11, 200/- INR and indigo airlines has initiated the full amount from their end make my trip hasn't yet refunded...it's been more than 20 days...I was promised by indigo airlines that it would reflect in my MakeMyTrip wallet within 12-14 business days and as said they have already refunded to MakeMyTrip agency. MMT customer care is worst and not reachable at all. Worst experience ever...