MakeMyTrip India Complaints & Reviews

I had booked a flex ticket (completely refundable with no cancellation fee) to India from Dubai. Now when I am looking to cancel it so as to book a different flight, it charges me a cancellation fee. I have the original ticket with me with zero cancellation fee clearly mentioned and makemytrip is not ready to honour it citing airline policies. Why was the airline policy not checked before putting up the refundable clause in the ticket in the first place ? This is lapse from makemytrip on several levels. When i ask for refund, I am forced to not only accept a cancellation fee but also to accept a voucher of the reduced amount from the same airline. This is not fair to the customer. Why do I need to accept a voucher from an airline which i will not be using.

I have been following up with makemytrip support for the last 2 weeks but i always receive hollow promises that it will be solved within 48 hours. Writing it here after being extremely frustrated with the resolution.

Booking ID - AN[protected]

Requesting help in resolving this.

BOOKING ID- NF[protected]
REGISTERED MOBILE NUMBER- [protected]
REGISTERED EMAIL ID- [protected]@rediffmail.com
Indigo Flight from Ahmedabad to Lucknow on 11th September 2021
BOOKING DATE - 8th September 2021
While trying to book this flight money was deducted twice from my account without any booking and on 3rd attempt at payment booking was successful.
Still i have not received any refund of the amount invalidly deducted from my account.
Kindly solve this matter and refund my extra deducted money as soon as possible which amounts to INR(5620+5601)= INR 11221
Thanking you
Regards
Dr Arun Kumar Srivastava

Terminal Owner Name MAKEMYTRIP INDIA PVT L
Terminal Id 89050015
Date & Time Dec 22, 2021, 19:13
Transaction Number [protected]
Amount (INR) 729.09
Last 4 Digit of Card X7394
Transaction Type PURCHASE
Channel POS / ECOM
City [protected]
Location MAKEMYTRIP INDIA PVT LTD

Dear Customer,

Kindly note refund amount of INR 729 for MakeMyTrip Booking ID NR[protected] has been processed. Amount in your account will reflect in up to 2 working days in case your issuer bank is private or SBI, else may take up to 12 working days in case of other nationalized banks or until your next billing cycle.

BUT TILL DATED I HAVE NOT RECEIVED MY REFUND AMOUNT, ALSO AS THEY REFLECT I HAVE NO CREDIT CARD AS BELOW

AMOUNT PAID₹729.09
Payment Breakup

State Bank of India Credit Card (XX 7394)₹ 729.09

I have booked a Rly. ticket from Guwahati to North Lakhimpur on 22nd Dec./2021 but unfortunately my booking is failed. the message is as follows
Your booking has failed. . Refund of ₹ 729 processed
View Refund Breakup

Booking failed
22 Dec 2021, 19:50
Refund processed : ₹ 729
22 Dec 2021, 19:50
Refund credited in account
They also mailed me as follows--
Dear Customer,

Kindly note refund amount of INR 729 for MakeMyTrip Booking ID NR[protected] has been processed. Amount in your account will reflect in up to 2 working days in case your issuer bank is private or SBI, else may take up to 12 working days in case of other nationalized banks or until your next billing cycle.
But till date I have not received my refund amount, where is my money?
As they shows
PRICING BREAKUP

Ticket Charges₹ 675
IRCTC Convenience Fee (incl. of GST)₹ 17.7
Agent Service Charges & GST₹ 20
Payment Gateway Charges₹ 16.39
Total Cost₹ 729.09

AMOUNT PAID₹729.09
Payment Breakup

State Bank of India Credit Card (XX 7394)₹ 729.09

I have no credit card. Please help me

Hi,
This is complaint about the hotel in Gangtok which show wrong photo while booking. They don't have power back there was no electricity in room.
We are totally unhappy with this hotel. We want full refund of our payment. Please look into this matter.

This message is regarding Flight Number AI 9805 which was heading from Delhi to Kullu on 16th June 2021. It was a connecting flight via Chandigarh which was cancelled by the airlines due to weather issues. My E-Tickect number was[protected]C1.

Ive sent several emails and requested for refund almost eight times over the span of 6months. Make my Trip is denying the fact that the flight was cancelled since the status is shown as Flown. Theyve requested me to contact the airlines to escalate the issue.

It has alrerady been six months and Ive been patient with the follow up. Kindly the needful and check the attached copy provided by the Airlines.

Thankyou

Hello Team, Kindly help me for my refund from make my trip i booked a bus for my wife on date 24 dec 2021 from ludhiana to delhi via Zing Bus boarding time 4:00 PM at sherpur chowk ludhiana wife reached at boarding point 3:00 PM two other passenger waiting for the same bus however it is not safe place for a girl at the boarding point location waiting for 2 hour bus not arrived at location after passing 2 hours. In between we tried no. of times at zing bus customer care no one pick up the phone and also same with make my trip customer care That is unacceptable and highly unprofessional support from make my trip now they are not agreed for refund for this kind kindly take action so that no person will suffer like again because this is matter of security for a woman in the evening time kindly understand our concern take appropriate action against make my trip I am highly

Hello Team, Kindly help me for my refund from make my trip i booked a bus for my wife on date 24 dec 2021 from ludhiana to delhi via Zing Bus boarding time 4:00 PM at sherpur chowk ludhiana wife reached at boarding point 3:00 PM two other passenger waiting for the same bus however it is not safe place for a girl at the boarding point location waiting for 2 hour bus not arrived at location after passing 2 hours. In between we tried no. of times at zing bus customer care no one pick up the phone and also same with make my trip customer care That is unacceptable and highly unprofessional support from make my trip now they are not agreed for refund for this kind kindly take action so that no person will suffer like again because this is matter of security for a woman in the evening time kindly understand our concern take appropriate action against make my trip

11th dec 16th DEC// Mr Rajiv Vasantrao Lanjewar*4A// booking id IN1B[protected]// srilanka
Respected sir,

I have book srilanka trip with makemytrip however during my travel period Govt advice that all the international travel should be avoided to stop spread of covid-19..Iam working with steel authority of India limited SAIL-CFP, Chandrapur, A public sector organization where all govt orders are strictly followed. My executive director advice me not to travel as per Govt

directive. They may not allowed me to join office due to covid-19 omicron threat. This is force majeure situation by Govt of India.
I have book the trip when there is no issue to covid-19 threat. Please help me to get my hard earn
money or hold my trip for some time. I have informed samiksha sharma my tour team leader 2 days inadvance that I have cancel my all air tickets.
samiksha.[protected]@makemytrip-contact mobile number [protected]

Tour details:-11th dec 16th DEC// Mr Rajiv Vasantrao Lanjewar*4A// booking id: IN1B[protected]// srilanka.

Respected sir,
I have book srilanka trip with makemytrip however during my travel period Govt advice that all the international travel should be avoided to stop spread of COIVID-19..Iam working with steel authority of India limited SAIL-CFP, Chandrapur, A public sector organization where all govt orders are strictly followed. My executive director advice me not to travel as per Govt
directive. They may not allowed me to join office due to COVID-19 omicron threat. This is force majeure situation due to covid-19 .

I have book the trip when there is no issue to COVID-19 threat. Please help me to get my hard earn money or hold my trip for some time. I have informed samiksha. [protected]@makemytrip.in my tour team leader 2 days in
advance that I have cancel my all air tickets.
The mobile number -[protected] My contact No-[protected]

Amount of 16878 has been deducted from account while i was booking flights from website. Money got deducted but booking got failed. I tried reaching customer care multiple times using call and Twitter account but nothing hear from them.

I have not recieved a refund on flight tickets, I had booked to BangKok on June 26 2020., which had to be Cancelled due to Covid . The Customer Care Executives have not responded despite repeated attempts to contact them

My Booking Id is NL[protected]

I have a flight from Delhi to Toronto via London through British Airways booked online by MMT. This flight can not be taken by any other person than US/Canada passport holders and I hold an Indian passport. I want to cancel this flight as I can't board this flight and have a refund.
My booking ID is NN[protected].

The airline has refused to do anything because it's booked by MakeMyTrip.
Please look into this as soon as possible

Thanks
Harpreet Kaur
DOB[protected]

I have stayed at Puja Residency - Varanasi through Make My Trip from 26th Dec 2021 to 28th Dec 2021 booked 2 Rooms (% Person) with Extra Bed.

Extra bed was NOT provided by hotel and when i connect to Make MY Trip (MMT) executive for the said matter and if we listen to my conversation with my Gaurav, in that Gaurav was updating me that the in policy (Hotel's) it was mentioned Extra mattress on Floor NOT an Extra Bed which I was NOT able to check at that time as I was on Trip.

Now today I have checked all the details & if you click on the Puja Residency's Policy for Extra Bed than it is showing Extra BED NOT an Extra Mattress & that was the discussion point with Hotel Staff.

As Hotel has NOT provided me the Extra Bed & Extra Mattress (On Floor) I have NOT taken from them as after spending Rs 12, 000 I am NOT supposed to spend my nigh on FLOOR. (Hotel's Camera / Staff / Gaurav (MMT Executive) / my friend on sport) can prove for NON availability of Extra BED.

Room amenities were also NOT as per details mentioned. (attached photo)

So, I request you to kindly REFUND my Rs. 1, 200 for 5th person EXTRA BED amount which Hotel has NOT provided to me and 20% of the total amount i.e. Rs. 2, 520 for amenities which was NOT provided to me.

So total Rs. 3, 720 to be refunded.

We booked a room for 3 adults in Kotagiri moon shadow cottage through MakeMyTrip app and paid the amount 5710/- through online payment. On 25 th December check in and 26 December check out . We reached there by 1 pm on 25 th December and the the hotel manager denied our check in by saying that they don’t have tie up with MakeMyTrip and we have to suffer a lot to get another room because of vacation time. Providing booking details here. PNR [protected], MakeMyTrip id NH[protected]. We tried to call call them a lot but no response and made complaints but no response yet . Please I request to get back my money on the same payment mode.

Hello team,

I had a booking with make my trip to Andaman . There were sight seeing included in our package. Issue is that we could not goto some of the sight seeing due to ferry timing booked by mmt clashed with the closing time of the sight and digintories visit for survey.
I am writing this with immense dis pleasure on service provided by mmt and vow not to use their service. I want to seek help from consumer to get my refund for this.
Booking details attached.
Contact number : [protected].
Email: [protected]@gmail.com.

I booked a train ticket from goa to vadodara on dec 15 for jan 8 but it got cancelled by itself which I got a message that it was due to technical glitch and will refund the same amount by dec 17 but it's been 14 days and i still don't get the refund
So kindly see this issue thoroughly and reply as soon as possible
Rail booking id is NR[protected]
RRN no is[protected]

Thnk u

I bought a Dhow Cruise Creek Voucher from MMT.
It's an idiotic invalid voucher.
It has no address, the phone number on it leads to MMT old number and also none of your team has any idea on how to where to redeem it.
Please send me the refund ASAP.
Attached is the voucher I bought and didn't use at all.

Also I tried to reach my trip assistant Mrs Sapna Sharma, who has also no idea and gave me idiotic response.

Dear Sir /ma’am

My name is Advait kadbhane and my PNR is JETXDE
I got a mail from My agent that my flight is canceled from airlines so in this regard I can’t travel on the post dates as I have my graduation ceremony on same day .
I discussed with your customer support in this regard and they mentioned I will get my whole
Refund at earliest.
So I sincerely request you to cancel my whole booking on the above mentioned PNR and refund my money as soon as possible.

I really don’t have any other option left I am thankful that Lufthansa is helping me though this pls refund the amount for whole ticket at earliest.
you can refund to my account directly as well. pls help in the situation

Note :- when I contact Lufthansa on call support they say we have not received any requests from your agent and agent says we have done the needful procedures so I tried contacting Lufthansa on chat support as well they said if agent doesn’t help you pls feel free to contact us
and I can see the below details in screenshots on there application I really urge you to help me in thi tough situations I don’t have any option pls help me a humble request .

PFA screenshots of mail received through Makemytrip for your reference.

Awaiting your response

On 6 September 2021, We booked a flight ticket on Make My Trip, India alias as MMT, But the payment was deducted from our bank account and we’ve not received any ticket and email about the same. We had reported this technical issue with MMT at the same time. The ticket was issued on MMT Partner booking portal. We tried calling on all the support contact numbers and I've mailed at [protected]@makemytrip.com. But no replies. The customer support is so bad. When we mailed MMT they just replied “They’ve not received such an amount and just to confirm with HDFC Bank ''. We inquired regarding the transaction status with the bank and they said that the amount was credited to the MMT account. We attached the bank statement, Google pay screenshot, MMT Twitter support chat screenshot & MMT Booking page and sent it to MMT but didn’t get any reply from MMT. Now it’s been 4 months we haven't gotten a refund or reply from MMT.