MakeMyTrip India Complaints & Reviews

I booked a bus (Shree Kukke Travels) from MakeMyTrip on 7th November.
Boarding point : Shivamogga Bus Stand.
Time : 11:30pm.
While we reached Shivamogga Bus Stand, all it was a nightmare experience we had.
Problems :
1) When we reached, the bus was not present at the stand. Then a person came to us and said, the owner of the bus had sent different bus, so please board to Sri Balaji Travels Bus.
Then all the customer who was about to board Sree Kukke Travels, boarded Sri balaji Travels.
I called(Owner Number provided by MMT in the booking [protected]) the owner and confirmed, and the owner said to board to Sri Balaji Travels.

2) Due to this misunderstanding, all the travelers were in confusion and there was huge mess with the people who booked online and who came directly to the bus and boarded with some adjustments with the bus conductor.

After this issue was resolved, a big problem aroused.

3) The battery of the bus was completely down and out. It was the bus driver who kept his mobile for charging for the whole day, made the battery to drain and he eloped from the situation spot (A new bus driver came later, this is one more big nightmare which i will be explaining in the sequence).

Due to this battery issue, the bus was supposed to start by 11:30 pm then bus got delayed by 1hr. The bus operator took help of the mechanic(he came at 12am) and took the battery of other bus which is also sri balaji owned by the bus owner. The mechanic took the battery from other sri balaji bus and ignited the bus to just start. if the bus is off somewhere in the journey then there was no support for the passenger.

The bus operator said, we will drive the bus till arasikere(the stop which he bus driver choose for nature break), then the bus will automatically gets charged and we can reach bengaluru.
He was not sure, what if it gets switch off inbetween.

Then there was a lady who was a judge who called the police to look in to the incident. The police name was ashok ([protected]) who resolved the issue.

Then we started at 12:45am.

4) The new driver said, he slept for only 2hours due to his previous bus trip. He said he has no connection between the bus and him.
Some unknown person from kukke sri bus travels called him to drive the bus which really scared us to travel as he said, he did not had enough sleep.
Inevitably we had to travel as we have already boarded and the bus was in mid way between the road.
5) Later the big nightmare was, from the other bus which we took the battery to ignite our bus, he stopped in between to collect the bus battery which he gave us.
He was not ready to give the battery to us. It is obvious that no one wants to give the bus battery to anyone.
again the bus was stopped inbetween8km away from shimogga. It was a highway and there were no commute for us to go back to home and either the bus was not moving ahead as it was stopped inbetween.

Then the big quarrelling between the two bus started.
Please see the video and picture uploaded.

Then we requested the bus driver to drop us back to shivamogga bus stand as we decided to go back to home.

The he started abusing me and my wife. We did not argue back as we wanted to reach our home safe. so finally we called the shivamogga police station nearby, they said they will come for rescue but they did not turned up. the bus commuters were little generous so they asked the bus driver to drop us back to shivamogga bus station. then he dropped us and we went by auto to home.

Then i claimed that we did not travelled in MakeMyTrip feedback section and all the problems i explained in the feedback.
makemytrip is so generous that no one has contacted us and even when we called them, there is no response to talk to the customer care in person.

The bus owner called us on the same day night around 2:30am and said he will return our money and he has initiated it from his end. but make my trip is not initiating the refund.

Solution : I just need a refund of my money. When bus owner is ready and initiated it, why makemytrip is not giving us.

I have booked flight ticket through Make My Trip.com on 15/11/2021. The amount of Rs.15322/- has been deducted from my creditcard. But booking was not confirmed. I have earlier contacted ICICI customer care and MMT customer care. But no have replied me properly. Please look into the matter and shortout my issue.
My Credit Card No. is [protected].
BANK NAME: ICICI BANK

I booked two connecting flights from Aizawl-Kolkata-Bengaluru on 8 April 2020 and was cancelled. I received the refunded amount to My Cash/Wallet of Make My Trip on different dates -

1) 9 Nov 2020 - Rs. 3624/-
2) 11 Nov 2020 - Rs. 3624/-
3) 28 Mar 2021 - Rs. 3418/-
4) 21 Apr 2021 - Rs. 3418/-.
(Screenshot of refund is attached)

There was an option to transfer the refunded amount from My Wallet to Bank Account somehow similar to quick transfer payment of bank and I did the transaction on 30 Aug, 2021 which was shown as successful with transaction numbers as shown below on -

1. NF[protected] - Rs. 3, 624/-
2. NF[protected] - Rs. 3, 624/-
3. NF[protected] - Rs. 3, 418/-
4. NF[protected] - Rs. 3, 418/-
TOTAL - Rs. 14, 084/-
(Screenshot of transaction is attached)

However, the amount was never credited to my Bank Account till today. I am certain and confident that I have provided correct banking information as I double and cross checked every detail during the time of transaction and also check my banking transactions frequently. I called the customer service and was no help. They don't intend to address the actual problem I am facing and stick to the state that the refund was already processed and also closed the issue (Complain Ticket ID:[protected].

I would be very thankful if you could help me out with the problem I am facing. My contact details are as below -

Name: K. Lalramlawma
Email: [protected]@gmail.com

I have booked ticket on 15th November 2021 from Allahabad Airport to Raipur airport to Hyedrabad Airport.

Ticket was not booked & amount was deducted.

Amount Deducted: Rs. 10, 993.00

Kindly refund the same.

I booked 2 tickets on 14/11/21 from MakeMyTrip. Amount got deducted from my account but I didn't receive any tickets. Called multiple times at customer care, but none were answered.

I booked my train on 10 Nov -21 and soon i cancelled it . It was written that I will get my refund within 2 days . But i haven't received yet . My booking no. Is NR[protected] and my RRN no. Is [protected] . My refund amount is 408 . Please give my money back . It shows refund is being credited but i haven't received it .

I have booked my honeymoon trip and was supposed to pay the 2nd instalment of my trip booking amount on 8/11/21 but when i tried to make the payment through Mmt application from where i have done my booking it was asking for the full payment instead of the second instalment.

I tried to reached my assistance executive Ms Salvi many times but her cell phone was switched off. Next day i had an conversation with another executive who called me and said that i have missed my due date and need to pay to that i confirmed from him that i will pay the full payment by 20/11/21 three days prior to the last submission date of 23/11/21 to which he assured me that it’s fine.

Now my booking is cancelled even when i am ready to pay the due amount today itself.
Pls do the needful and resolve my issue as an good customer experience is expected from an reputed organisation like Make My Trip.

Please either initiate my refund or accept remaining due amount and initiate my trip as per the plan.

Thanks and regards

Booking reference VWRF8A refunded by indigo airline to Make my trip India
on 21 oct21 at 2;03pm
Till now no communications to refund of rupees 9177
Request to refund immediately

I have booked pre paid cab to Bangalore airport from Bangalore city in make my trip.. The cab driver delayed and we have waited almost 1 hr .we have arranged another cab . There is no cancellation option and we have lost money around 1000 and I have tried to reached out to make my trip but there is no response, , need full refund as it is cab drivers fault

I booked 2 train tickets for Jaipur to Lucknow through MakeMyTrip. I had to cancel one of the ticket on 16th Oct. MakeMyTrip told me that I would get my refund by 2nd Nov. Today, it is 12th Nov and I still haven't received my refund. I contacted them and filed a complaint. I even provided them with my bank statement and co-operated with them. After a few days they called me back and told me that from their side they had already processed the refund and that I should check with my Bank (Punjab National Bank). They provided me with a booking reference number to check with the bank. I contacted my bank but they told me that my refund hasn't been credited in my account.

The MakeMyTrip app refund tracker is clearly showing wrong information that the refund has been credited in my account which is a lie. Now, when I am again contacting MakeMyTrip they aren't responding to my mails. They didn't provide me with any proof that from their side they processed the refund. They are violating my rights to information and if the issue is not resolved then the last resort would be to approach the consumer forum for the grievances and further damages caused due to delay in refund amount.

I booked 2 train tickets for Jaipur to Lucknow through MakeMyTrip. I had to cancel one of the ticket on 16th Oct. MakeMyTrip told me that I would get my refund by 2nd Nov. Today, it is 12th Nov and I still haven't received my refund. I contacted them and filed a complaint. I even provided them with my bank statement and co-operated with them. After a few days they called me back and told me that from their side they had already processed...

Booking IDNR[protected]
i have booked ticket vide above booking id but my booking got failed twice and got refund only once
please solve this issue asap

I booked hotel lemon tree premier in mumbai on November 7th for
checkin - Nov 07th, 2021
checkout - Nov 08th, 2021
the booking id is NH[protected] & PNR is [protected] using Make My Trip.

The hotel Lemon tree premier cancelled my booking from their end. The booking had been cancelled by Front Desk Manager of Lemon Tree Premier Mr. Roy.

The total amount I have paid is INR 6, 211.00 through my credit card.

Make my trip has not sent any amount of confirmation of refund.

Regards
Sourabh Dwivedi
[protected]

Hi,

Greetings of the Day!

I am writing this mail of Reference against my booked ID – NF[protected] on Dated Sep 23, 2019 from Ahmadabad to Hyderabad by Go Air. Flight was canceled but till dateI have not received my refundable amount.

I am trying to contact you through customer care number but it’s also not reachable. As I am your regular valuable customer awaiting for your favorable answer as soon as possible. You can contact me mentioned below phone number.

Ticket invoice is attached with this mail for your reference.
Thank you.

Juned Shaikh.

[protected]

Refund of cancelled flight from udaipur to chennai dated 5.10.21 not yet received. I got mail that it's processed and is in wallet but wallet is zero. Kindly refund the amount of 9038 immediately

MMT team,
I have booked a round trip of Delhi to Kandla for September 26 & October 01, 2021 with booking ID NF [protected]. Due to operational fault my flight got cancelled from kandla to Delhi for October for which I put refund request and received Rs 5082 in my MMT wallet. I have processed to credit it my original account but till date I didn't receive any amount and further it is showing on app that my request has been resolved and closed.
Look into this matter asap otherwise I need to take a legal action against this forgery.

I had booked following air tickets through MakeMyTrip:

Booking ID PNR No. Date of Travel Sector
NF[protected] VDFENG 28th Mar '20 BLR to IXE (SPICEJET)
NF[protected] YEC2XT 29th Mar '20 IXE to BLR (SPICEJET)
NF[protected] WGK34S 29th Mar '20 IXE to MAA (INDIGO

Airlines had subsequently cancelled above flights due to countrywide lockdown implemented by Central Government. We came to understand from Indigo and Spicejet that they have already credited the ticket amount to Makemytrip.
We have so far not received this refund despite repeated escalations to Makemytrip. Please help.

Warm regards
Chandra Sekar.K

Hp: +[protected]

Our Mahabaleswar trip was very nice. Hotel Bella Vista, MMT Vehicle and Driver were good. Only on the second day of our trip That’s Friday in the evening, we did not receive proper supply of hot water to have a bath in cold climate. We called housekeeping twice, then called reception, they send a person to find out but with no result. Then I myself went personally and met the manager. He just said sorry and made arrangement of two buckets of water. In the bathroom only one bucket was available, so once they got 1st bucket of hot water, we were needing another bucket to dilute the water. As he got the 1st bucket of hot water, immediately asking for another bucket to pour the 2nd bucket of hot water, which was quite impossible to give, so we told them to get another bucket of hot water. After that they did not turn up which was really shocking as they being in service industry. Our evening got wasted because of their negligence. I don’t know the logic behind one bucket for four people. How many times to call regarding the same issue, they should have made proper arrangement, when we paid such exorbitant amount for the forest duplex room. The second day when we left the message at the reception asking manager to meet, he did not turn up, very poor service. MMT as tour operator should look in this matter and compensate us for their pathetic service on that day.

With such kind of service, we planning trip with MMT in near future is a big question mark and what kind of point should we give on scale of 1 to 10……...??????.

Sumon our Relation manager, asking to find out the information on our own by telling us that on the voucher phone numbers are given, check out with them. She should have given proper information as well as clear all our doubts from her end, the way you do Ranjana, that’s called hospitality of the customer. Very happy the way you deal with your customer. Fully satisfied. Your rating scale will be 10.

Thank you

Kalpana / Ajit D’costa

Booked Wood palace hotel, Kodaikanal last week in make my trip and the amount was deducted too. When we reached Kodaikanal with family in the night. The hotel people denied to give rooms as they were telling no rooms available. Contacted makemytrip customer care, they were not able to do anything. Then with the family & small childrens roamed the city in the mid-night & found a hotel around 1.45am. This incident spoiled my entire trip to kodaikanal. Very very poor experience from make my trip & the hotel people. Moreover, make my trip customer care people (Farhan, Vishal & Syed) assured that the y will give 3000rs worth Voucher as a compensation, but today no amount received. Regarding this approached customer care many time no response. So pls don't believe them. They give only false commitment.

I have booked a Dubai package (03Oct-08Oct) from MakeMyTrip website in September 2021 costed 1, 79, 700 rupees. Upon booking i was assigned with a Customer relationship manager named Bhanu. They promised that, will provide everything that is mentioned in the Tour package itinerary along with proper Guidance and support. My tour date was 03Oct from Hyderabad to Dubai and end on 08Oct. Due to some personal issues i could not able to catch the flight and for the rescheduling of Flight, i called more than 10 times to my relationship manager and they all are left unanswered. My flight was scheduled at 10:30am, so I raised a cancellation request of my tour package and someone called and said i will not receive a single rupee back as tour date is already started. So I asked for a reschedule of flight as same Airlines flight is available at the night of same day. But they said cant support you on this and i have to book an entirely a new tickets by myself. So i had to book an entirely new tickets leaving first 2 tickets in vain. 2nd set of 2 tickets costed me extra 1Lac. Its a complete waste of money for me. So i have no other way and i booked for another flight scheduled at 11:40PM on 03Oct same day and boarded the flight. I was thinking that everything will be okay in dubai. After reaching dubai i was being charged with 50 AED (1030rs in INR ) as tourism charges by the Lodge, without paying that amount i will not be allowed into the room they said, it was no where mentioned in the package. But i payed the 50 AED and got into the room. In the morning from provided KIT in the Airport by MMT, 3 things are missing. 1)Hygiene kit, 2)MMT food and shopping vouchers and 3)Global village Event tickets along with 2 way transport. So i raised the same with them when i was in dubai. They said
1)Hygiene kit is not availabe, 2)MMT food and shopping vouchers are discontinued and 3)Global village Event is not opened yet at that time and refund of 150 AED will be provided for that. My point is if it was not opened why did you charge me for the same. If they are not available and discontinued why did you include them in my package. It was a complete spoiled trip for me. Upon reaching india i raised this issue with Customer support of MakeMyTrip and after 10 days they said will provide the refund of 150 AED ( 3000 rs in INR). But they sent 2498rs in the MMT wallet which is no use for me. Even after multiple followups no response from them. Because of the MakeMyTrip, it was a complete disappointment for me, i Lost 1 Lac rupees, time and gone through lot of pain and worry. I demand a necessary compensation from the company.