MakeMyTrip India Complaints & Reviews

I booked 2 tickets from goa to indore and back, got proper refund for indore to goa ticket. But, for Goa to Indore ticket I did not get the correct refund amount of Rs. 2058 instead only got Rs 340 in my MMT wallet account. MMT is not picking up any customer care calls.

Today I was booking a resort. I did the payment via gpay. My account got debited but the site showed that there was a failure in payment and my booking didn't went through. Now the situation is that my account has been debited but I don't have the booking of the resort

Team,

With reference to the MakeMyTrip Invoice no: M06AI22I[protected] attached) - PNR number HDP4HD ( boarding pass attached), booking for 14th June 2021 had a confirmed booking in the name of Mr.Dileep Kumar.S with SpiceJet flight number SG 143 departure from Delhi Terminal 3 @ 20.05 hrs... Then we received this message ( attached) from SpiceJet on 14th June 2021 - saying that the booking has been revised due to operation reason.. and the revised itinerary flight details are as SG8191 June 14 2021 Delhi (Terminal 3)-Bengaluru (Terminal 1), 0615 Hrs-0850 Hrs – almost preponed to 14 hrs on same date. He was travelling from Bangalore to Delhi in SG136 and reached Delhi only by 8.40 in the morning

Due to this sudden modification in the flight status Mr.Dileep Kumar.S was not able to take this flight and had to book another flight to reach Bangalore. This was a round trip flight – Booking NF[protected]


We want an acknowledgment and request you to kindly refund us for this booking.
Do let us know if any other details are required.

Warm Regards
Reena
[protected]

I booked bus ticket for make my trip in April month, but, still now refund amount not received our account. MMT customer care said, process should be completed. For your reference,

Booking id : NU[protected]
RRN Num :[protected]

Another one,

Booking id : NU[protected]
RRN Num :[protected]

Regards,

Mail id : [protected]@gmail.com

Dear Team

This is to bring to your notice that I have done flight booking on 13th June Booking ID - NF[protected] and due to some issues the flight was cancelled by the operator.

I have received my refund back to my mmt wallet and have requested the same to be refunded to my bank account from where I have actually done the payment. It's been 8 days now have not received my refund back into my account. Nor I am getting any revert or help through your customer care team.

Let me know when can I expect my refund back in my bank account.

Dear MMT

I booked flight from Lucknow to Dubai date- 21 April 2021, but unfortunately I cancelled got refund amount 4136/- transferred to wallet.

While booking mistakenly I booked from incorrect email i.e. [protected]@gmail.con which does not exist.

I want you to transfer 4136/- from [protected]@gmail.con TO [protected]@gmail.com

Booking id- NN[protected]
Primary contact- ANMOL SARNA
Number[protected]

No way to reach the customer care executive for any issues with booking. Always directed to app whether you call on helpline number or email them. Some issues can not be resolved by live chatbots or FAQs. MMT has moved to very pathetic customer service. Very disappointing. Better to book tickets directly with airlines or other third party apps.

Dear Team,
My booking ID NF[protected] cancelled by the airline thereupon money was transferred in makemytrip Wallet.
I transferred the money from Wallet to my bank account and its more than one month, money is not credited in my SBI bank Account.
I tried all the channels to contact MakeMyTrip customer care but couldnot reach to them.
I tried to contact them through mail but couldnot get the reply.
Please advice how to get my money back into my bank account.
You can call me on my number 91-[protected]

Warm Regards,
P.Shekhar

This is Ramya, I have canceled my flight ticket from Delhi to vijayawada on 8th September 2020, and the amount was to be refunded by makemytrip. The refunded amount has come up to my wallet and I opted to transfer it to my bank account in which I have submitted all my details of the bank. The refund has been initiated on 21st April 2021 by the team members but till the date I haven't received any amount from MMT. Pls do the needful asap. It's my humble request.

Hi team

With due respect I would like to draw your kind kind attention that my deposit
(Rs.10009/-) of wallet in makemytrip acount has gone to my EMI credit card bearing number 2030XXXXXXXX2017 by mistake. But for your kind persual, my EMI credit card is not active now. so you are requested to re-deposit the losing amount either one of the two options given below -

1. Return to makemytrip wallet.

2. A/C No. [protected]
BANK- HDFC BANK
NAME- SANKARJYOTI SENAPOTI
IFSC: HDFC0009123.

Refund transaction approval code. CS[protected]
Two screenshot attched.

Regards
Sankarjyoti senapoti

I am Paul Mudathotty from Ujjain, Madhya Pradesh. I booked a airticket through Makemytrip on 25 January, 2020 for travel from Indore to Cochin. The trip was scheduled for 15 April 2020. Due to covid 19 the flight was cancelled. So far my money is not refunded. It is already one and a half years since cancellation.
My PNR is JKZMMG and booking ID: NF [protected].
Refund of my money Rs. 5514.00 is solicited at the earliest possible.
my email id: [protected]@gmail.com

with regards,
Paul Mudathotty

Hi Consumer complaints forum,

According to my booking I am supposed to receive Rs 500 worth of credit for a clause which I fullfill. I made the booking based on these terms as I couldn't afford the booking without the credits.

After arriving at the hotel, I was informed by hotel officials to contact MakeMyTrip who would help me further.

I contacted make my trip they promised resolution shortly. However, it took them more than 24 hours, after repeated reminders, to come back with a resolution. The resolution which they provided doesn't comply with offer which is mentioned in MakeMyTrip website.

Hi I was planning to book my flight for tommorow, money got deducted, but no ticket was booked by the app, I'm unable to contact any customer care, since no booking has been registered, kindly help. Its causing lot of inconvenience

Delhi to Vijayawada flight

Dear team,

I booked ticket using MakeMyTrip for round trip from dammam to Cochin (in air Arabia flight) traveling on 20th May 2020 to Cochin from Dammam and 31st May 2020 to Dammam from Cochin.

Air Arabia cancelled the flight due to Corona and they refunded the ticket amount to MakeMyTrip team by 14th April 2021. And it was intimated to me by email.

But MakeMyTrip trip is not returning the amount to my bank account. They are keeping this amount under MyWallet section in MakeMyTrip portal.

I am not in plan to make any trips due to corona and I need this amount back in my bank account. I am not able to contact them via phone or email. They are neither answering in customer service phone calls nor providing email id to contact them.

Why are you keeping this money with you, when Airlines refunded this amount??????

This really un acceptable...Don't cheat customers. That during this pandemic situation.

Please help me to get the refund amount back to my bank account.

Booking Id: NN[protected]

[protected] - Registered number

I am not able to cancel my bookings Re: Booking ID - NU[protected].

I have tried cancelling the App and website but getting an error, wrote numerous emails but no response from MMT team.

Please help asap

Rahul Goyal

On 11 June I cancelled my Air Canada flight and I applied for refund. It has been processed on 13 June and they are showing that your amount will be credited before 15 JUNE now it is 19 June still not money reflected in bank account. I have called customer care many times they don't pickup my call.
Please refund ASAP!

Booking number: NN[protected]
Email: [protected]@gmail.com

My account attached mobile number is not operational any more on make my trip. I tried to delete it by looking into the account but couldn't find an option 'to delete'. Why doesn't makemytrip have an option to delete while every other site does.
This is very annoying so please help me out. I would be very pleased if you could delete it permanently for me. Kindly do the needful.
Account emailID: [protected]@yahoo.co.in
Mobile number: [protected]

I had booked domestic flight air tickets for my family with Make My Trip for April 2020 when we had national lockdown. The money has been refunded by the airlines and is lying in my MAKE MY TRIP WALLET. Inspite of my several calls, requests, messages and emails in the last 4 months they are not transferring the amount into my bank account. Its my hard earned money which they are using and not giving it back to me. Extremely frustrating experience and i will not recommend anyone to book through MMT in future. This is unfair.

Dear Sir/Madam,
I am writing this letter to inquire about the refund status of flights I5-991 and I5-784. (PNR X1TPTC). I canceled the flight on 10th June 2021 as the flight was getting rescheduled more than 3 times. I talked with the AIRASIA customer case and hence the cancellation was confirmed and the initiation of the refund process was started on the same day. However, I have not yet received the amount (3934/-). I have only received 350/-. I contacted AIR ASIA customer care and they have said to contact you as they have already refunded the amount to you. I have been trying to contact make my trip for more than 5 days. I have attached documents for your reference.
Kindly do the needful as soon as possible.

Thanking you,
With regards

ALEN K JACOB

[protected]

I had booked a flight Delhi to San Fransisco and return last year for my wife Manju Jaiswal. Booking Id NN[protected]. Due to lockdown, the flight got cancelled and hence I requested for refund. The flight was booked with Air India.
A PIL on the subject was filed with Supreme Court of India.The court directed that refund should be completed latest by 31 Mar2021.
Air India refunds the amount for flight to Make my Trip.
I requested for refund with Make my trip via Web form request Id [protected]. It was created on 22 April 2021.
Make my trip has still not refunded Rs85923.00, though they have got the same from Air India