MakeMyTrip India Complaints & Reviews

Trip Date: 12-Jun-2020
Flight from Delhi to Leh
Airline: Go Air
Amount:3250/-
Flight got cancelled by the airlines and it gave a possibility of booking another flight within a year. On 8th May it gave an option for Cancellation with full refund. In makemy trip it is showing as refund status processed to wallet.
Till now i haven't received my refund amount.
Booking ID:NF[protected]

Please help me in getting the refund as early as possible

I cancelled my flight ticket on 27 April
But I still haven't receive refund of my cancelled flight ticket
Why take so long time?
Today over 45 days but still haven't receive refund of my cancelled flight ticket
I need work of money urgently
I try to contact make my trip agent again and again but I still haven't receive refund of my cancelled flight ticket

Hi,
I had booked my tickets from Ranchi to Hyderabad on the 3rd of May, 2021.The flight was scheduled on 5th of June, 2021. However, my ticket was cancelled by the Indigo airlines a few days before the flight was scheduled and I had initiated a refund around 15 days back. I was assured that the money would reflect in 0-2 days but it has not been refunded yet. The MMT App shows that my refund has been processed but I have not received it in my bank account yet.

Passenger's Name - Shashi Bhushan Dubey
Flight - Indigo Airlines
PNR - HWH2QN

I have tried contacting the MMT team several times but wasn't of any help.

Kindly assist about the refund.

Sir,
We had booked a ticket from Delhi to Triuchirapally via Chennai through your site i.e.Make My Trip vide reference MMT ID NF[protected], PNR No. LIZS3C on 12th JUNE 2021 for four person.
After booking the ticket we were shocked to notice that an amount of Rs. 5, 522/- has been charged towards the head MMT Service fees.This additional amount was not mentioned in the ticket cost which is highly astonishing.
We therefore request you to kindly refund this amount at the earliest.

An early action the matter shall be highly appreciated.
Thanks & Regards
Manoj Bedi

I booked two air ticket for Bangalore from Patna for which I paid for Rupees 14, 864.
Booking Id: NF[protected]
Then I cancelled one of the ticket and I claim from refund, I received refund money about Rupees 3287 and 4100 was deducted.

1 Did I pay through the my wallet?

If no then why you send that money in my wallet instead my account directly.

2 Why I didn't receive that refund in my account till now using your damn ### service called "Transfer to original payment mode"?

3 why the deduction money was far greater than the refund money?

I need clear verification on all these points.
Including payment Id (refund approval code in this case) and the payment id that I try to transfer the refund money from "my wallet" to my "original account" which I didn't receive any money in account to till now.

It is so hectic 😑.

I have booked two way flight from delhi to hyderabad but due to COVID reasons it got cancelled i have requested that amount to transfer from make my trip wallet to bank account but not received yet

Hello MMT Team!
There is a Case ID been created by Air India for 3 passenger booking. The ticket refund request has been raised by the team. Please initiate the refund as the booking for the flight from Raipur to Jodhpur was done via Make My Trip and confirm the expected date of refund to be received on the total transaction of 14, 000 /-

The Case ID No. is : 09582927 registered by [protected]@airindia.in
on the E Ticket No : 098-[protected], please confirm the refund amount and date of amount to be received.

My spice Jet Flight from Dehradun to Delhi had been cancelled by the airlines.The airlines have initiated the refund but make my trip has not credited the amount.Requesting to credit in my bank account/original payment mode asap.

I booked a train ticket using MMT .I got my ticket confirmation text from IRCTC .Due to some personal reasons I had to cancel my ticket. If I try to cancel my ticket through IRCTC it says since I booked from different website it won't allow me to cancel via IRCTC. In Make my trip app it does not show under my booking details .If I try to contact customer support they inform me that I have reached bus support and should contact train support...

Long back when i visited the property a staff reviewed their self from my phone on make my trip now this review can’t be deleted. Even after calling customer care they said it isn’t possible from my or their end. This is totally unacceptable from a renowned business site like make my trip. Kindly take the required action.
resolved it immediately.

Issue 1 :
For my BLR-SXR flight on April 21st, I had cancelled 4 out of 18 tickets for which I have not received the refund of Rs9604 yet.

I have received the below messages from MakeMyTrip
20 April Message
Cancellation for MakeMyTrip Booking ID IN1B[protected] is successful. We would initiate a refund of INR 9604, once we receive the refund from the airlines*. Timelines for refund are dependent on your bank/card/wallet provider. Thank you.Team MMT.

17 May Message :
Cancellation for MakeMyTrip Booking ID IN1B[protected] is successful. We would initiate a refund of INR 4270, once we receive the refund from the airlines*. Timelines for refund are dependent on your bank/card/wallet provider. Thank you.Team MMT.

Why is there a change of amount from what was agreed during cancellation.

Issue 2:
For my BLR-SXR flight on April 21, I had cancelled 4 out of 18 tickets, in which there was a wrong ticket cancelled.

Requested for cancelling below 4 tickets

1. MR SHIVAPRAKASH R

2. MR PRASANNA KUMAR H R

3. MR SRINIVAS R

4. MR RAVIKUMAR K

But Cancellation was made for below:

1. MR KUMAR G

2. MR PRASANNA KUMAR H R

3. MR SRINIVAS R

4. MR RAVIKUMAR K

Wrong ticket is cancelled due to which i had to pay the full amount on the day of travel.
Need compensation on the ticket amount.

Booked the ticket on[protected].From chennai to tiruvallur the transaction completed and deducted the amount twice.Booking Id NR[protected], debited twice.

I booked holiday package in March 2020 but MakemyTrip was unable to provide service so I asked for refund.

The refund was supposed to get credited in May 2021 but still haven't recieved the refund and also no response from MakeMyTrip is coming.

I have been running for the last 1 year to get refund on my booking NL[protected]. There is no one that I can talk to. No one is replying to my queries. Noone picks up the call. I need the refund.. Please help

I want to delete my review which was given by me for my booking Hotel The Yerpa dated 14 November 2019.It was a false review and i want it to be deleted asap.

I want to delete my review which I have posted by mistake on makemytrip app.
Dated 11 Nov 2019
Hotel The Yerpa kasol

Gift card number : [protected]
validity: 30 june 21
Cancelled booking id: NF[protected]

Amount is not refunded in the gift card.
please look into this matter . I made number of calls but no response.

I had tried to make a booking for a return flight from PUNE TO GOA on the 23rd of march 2021, and due to a technical error on their website, it showed as a failed booking without a PNR being issued, though my card was charged for Rs 32630. the booking Id generated was NF[protected].
Subsequently i was forced to make another booking for my journey. i Called customer care and was informed that since the first booking was failed, i would receive a full refund within 14 days.
i Received a message from make my trip after 2 months stating that i would receive a refund of Rs 879 ( i had paid Rs 32630) only. i have tried calling on their customer care multiple times but there is no way to talk to anyone and no way to raise a ticket either. I rightfully should receive a full refund since this was a failed booking due to their website having an issue and also since there was no PNR issued .
My Email Id registered with makemytrip is : [protected]@gmail.com
My phone number registered with makemytrip is : [protected]
i am also attaching screenshot of the relevant pages from the "my trips" page on their website.

Booking ID No.NF[protected].
Indigo Airline Flight No.6E-655
Passenger Name : Ravindra Chaugule
PNR Number during booking : OLIR2D
PNR Number during cancellation : OWVVTN
Date of cancellation : 11th March, 2021
Refund initiated directly through airline.

Refund amount not received till date

My co-passenger and I had booked our flight on MakeMyTrip under the student saver scheme, we had provided our institute ID details and such. The scheme promised us 25Kgs of check-in baggage.

But the airlines refused to let us carry 25Kgs, and asked us to pay for the extra luggage above 15Kgs. We informed them that MakeMyTrip has provided us the 25Kgs information, but the ticket mysteriously only reflected our student IDs but did not reflect the 25Kgs that the App clearly shows while booking the ticket, and paid ticket only showed allowance of 15Kgs of check-in baggage.

When we checked our flight details after the journey in the MakeMyTrip App, it is clearly shown that we were allowed 25kgs of check-in baggage.

But when we contacted the customer care of MakeMyTrip, they did not help us at all, and we had to pay almost 10k (We are students) from our pockets which we had to borrow from sources to meet the high amount charged.

They are unresponsive to any form of communication that we have initiated. We want a refund for the money we had to pay because of the wrong information and wrong claims by MakeMyTrip. If they can't deliver on the promises made by their schemes, they should not offer them and extort economically challenged sections such as students.