Claimed

MakeMyTrip India Complaints & Reviews

2
Last updated Apr 25, 2024
Complaints 8076
Resolved
3068
Unresolved
5008
Quick Links
Statistics
Share
Contacts

File a complaint to MakeMyTrip India

Having problems with MakeMyTrip India?

File a complaint and get it resolved by MakeMyTrip India customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
MakeMyTrip India
Customer Service Contacts

MakeMyTrip India Phone Numbers

Toll free
1800 102 8747
424
407
1800 118 747
114
150
Phone
+91 12 4289 8747
383
283
+91 12 4462 8765
101
140
+91 12 4462 8747
77
141

MakeMyTrip India Website

MakeMyTrip India Head Office Address

Tower A, SP Infocity 243, Udyog Vihar, Phase 1
Gurgaon
Gurgaon District
Haryana
India
122016

MakeMyTrip India reviews & complaints page 142

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
I wanted to get a review removed that i posted accidentally.
I am unable to get it done.
When ever i call customer care they say that there is no reference ticket created please call us back.
I called them more than 30 times
They are saying the same thing.
I wanted to get it done....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:D3,501, Highland Gardens, Dhokhali Road, Thane West - 400 608.

I had cancelled tickets of Go Air for 2 passengers for travel on 25/04/20 due to Covid-19 lock down and the amount was refunded by the Airlines to MMT.

MMT credited refund amount of Rs.5562/- to my vallet with them by Nov. '20 end. But this amount is neither utilized by me nor appearing in my vallet now. Also the same is not credited to my credit card account.

ICICI Bank want the following information to trace...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Delhi

Hi

I booked 4 tickets for Indonesia Bali last year and it was cancelled due to covid lockdown.

I tried to reach out to make my trip but they are never available on phone call and has not provided any resolution than simply mentioning that a voucher will be provided.

As vietjet airways is not functional the voucher is not usable. Now they are not refunding money.

I have attached...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Gurgaon

Go Air has refunded an amount of Rupees 12, 458.00 against the cancellation from airline side of my PNR number J4845F vide the airline e-mail dated March 15, 2021. However, MMT is showing that the ticket is cancelled and no refund is due. I have repeatedly tried to rectify the status and also tied to talk to the customer service executive who after about 15 minutes on keeping the call on hold on Match 18 at 15:28 hours disconnected the call.br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Village manyura tehshil garur dist Bageshwar Uttarakhand 263641

Sir I m Deepak Singh Rana, I booked 2 Arline ticket and after 2 days I cancelled one ticket and I got refund of amount 2768 in wallet.
After sometime I wanted to book a train ticket but I can't use wallet amount and when I try to transfer my wallet amount into my account it also not possible .
I think MakeMyTrip my trip cheats people and also do some restrictions on wallet amount...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
shakshi verma
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Transaction Failed but Amount got deducted

Address:Delhi

I booked online flight ticket using MMT aap on 18th March, 2021. Ticket booked for the flight for a round trip for two person from New Delhi to Chennai through HDFC debit card option. The transaction has been successful on the end of the bank.

The total amount got deducted from my account was Rs. 26997.

After the entire transaction, before redirecting to the booking page it showed transaction failed. But the...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
Raghu Prakash V IITM
Report
Copy

Refund not received for May 2020 travel air ticket

I regret to inform that despite several reminders the refund for my MAA-BOM-FRA-TXL and MXP-DEL-MAA air ticket which was booked on 10 Feb 2020 for travel in 24-31 May 2020 has not been completed (Ref. NN[protected]. The flights were cancelled due to CoVID-19 and as such are eligible for full refund of fare.
Every time, they raise a new refund request and say it would take 45-90 days for the airlines to settle, but nothing happens...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Jhankat, khatima 262308

I send money from makemytrip wallet to my bank account but can't get money to my wallet please solve the problem...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
KIRAN P (KIKU)
from Delhi, Delhi
Report
Copy

Refund my money from makemytrip

The issue that I have experienced was: Hi have booked the international flight ticket, my booking id: IN1B[protected].
due to corona, flight operations were canceled, after 8 months I have raised for cancellation on Dec 25th, and a refund request has been accepted on Feb 15th, after that every time I called customer care they saying within 3 working days my money will get deposited but till today I haven't received the money. I...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
Tabrez Galaria
from Mumbai, Maharashtra
Report
Copy

Amount refunded from Go Air but MMT not refunding my amount

I booked a round trip from IXR - BLR - IXR for travel dates 2nd June 2020 and return date 14th June 2020. The flight was non operational on 2nd June 2020 due to Covid-19. I spoke to Go Air office and they confirmed me that amount has been refunded to MMT (travel agent). Since then I have contacted MMT and they are not responding. Attaching the copy of refund email from Go Air and MMT email saying that airways has deducted entire amount. The...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Airlines cancelled the flight due to covid 19.It has been almost 9 months since I am trying for a refund and make my trip shows the refund is processed into the wallet and wallet reflect amount Zero.

Cannot contact customer call centres.It gets disconnected while selecting the refund options.

The other ticket from other airlines are refunded promptly.The problem is with Air India express.
Please do refund...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Y
Yash Pawan Khurana
Report
Copy

Amount deducted but no booking confirmed

I booked hotel on 13th March 21:12, Amount got deducted, transaction successful and gpay transaction show received amount by makemytip ... but the booking did not happen, i even checked with the hotel guys, no booking received by them either.please help me out ....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
Address:Radha ki Dhani, sehore

Made booking for a hotel and paid for it. But the booking didnt complete even though the amount got debited (Ref No - [protected]IGAKSUBDB8 dated: 15.03.2021, amount 4240).

Later had to again pay the same amount to get the same booking done (Ref No - [protected]IGAKSUCJL6, dated: 15.03.2021, amount 4240)....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
smartyim
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Flight ticket not booked but money got deducted

I booked an online ticket using MakeMyTrip app on 14th March, 2021 at 2:32 PM. Ticket booked for the flight with number AirAsia I5 | 970 from Goa (15:10) to Mumbai (16:25) through Mobikwik app the proof of which I have attached. The transaction has been successful on the end of the bank. Total Amount of 3875 Rs. deducted from my account.
After the entire transaction, before redirecting to the company site it showed transaction failed....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
pooja jha
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Money deducted for account but ticket not booked

I had booked a flight ticket from Surat to patna on MakeMyTrip Date[protected] Time 12:26 PM. I paid the ticket fare 4700 Rs, through Union Bank Net Banking Reference no[protected], my money got deducted and my booking is not confirmed. Technical Failure issue was displayed but bank has confirmed that payment amount is deposited into make my trip account. Please refund my amount as soon sa possible.

Find attached transaction...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rameshwar Mahadevan
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Didn't get the refund

I booked an air ticket my Bangalore to Mumbai. But due to my personal situation i had to cancel my ticket. I did cancellation by calling the make my trip executive. Over there i was said i will be getting a refund of Rs 1931. But after a few days it was changed like i wont be getting a refund. Please help me out....
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I have booked flight ticket and money got deducted but there was no record found regarding the ticket booking .what's going on? Need my money back asap....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Mohammad Umar Farooque
from Kolkata, West Bengal
Aug 8, 2021
This thread was updated on Aug 8, 2021
Report
Copy

Makemytrip Flight ticket fraud

Address:16,KIMBER STREET

I had a flight booked at the Makemytrip website from Melbourne to Kolkata on 27th March 2020. as we know due to the pandemic the flight got canceled. I have called several times and mail them too yet there is no response from their end at all. I also made a contact with AIRASIA but they said they are not responsible if the booking is made by a third party. Its been a year, and still, they are not responding. I claim refund and I wanted to...
+4 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Aman Bubna
Report
Copy

Regarding bus cancellation

I booked a bus from Udaipur to Ahmedabad which details I have attached below.
I contacted the bus operator so many times before the boarding as the pick up point mentioned on the ticket was closed.
I didn't received any bus driver number or the details of the bus.
I waited there for more than 2 hours, and then unfortunately I had to take another bus which was of double the cost
My time and money both got wasted.br...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Suranjana Chettri
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Amount deducted but I have not receive any ticket or acknowledgement

Hello
I had booked my ticket with reference no: MAKEMYTR4771630 on[protected]

I have not yet got the ticket in my email or my account in the app.
I am not able to reach out to any customer support. They keep saying no ticket booked on the number. I can't find any booking details on the account as well. But I got a statement from the bank that the amount had been deducted.
Please I need customer support...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy