MakeMyTrip India Complaints & Reviews

Booking ID : NN[protected]
Make My Trip case ID:[protected]

I had booked a flight with MMT in Jan 2020 from Pune to Dubai. While booking, the add-on services payment failed and hence I was refunded for the add-on services INR 20, 800. This amount was refunded in our accounts in Jan 2020. The flight was scheduled for March 2020 and I had to cancel it. I worked with the airline directly to reschedule it to December 2020. This rescheduling is not updated in MMT records. I had to make an additional payment of INR 12, 895 on 10th March 2020 to Spicejet. The December flight eventually got cancelled and SpiceJet gave us a creditshell of INR 97, 455. This credit shell Spicejet finally refunded to MMT on 2nd April 2021, and asked us to liase with MMT to cordinate further. When we raised it with MMT, they refunded INR 70, 875. MMT included the INR 20, 800 refund of failed add-on transaction of Jan 2020 as well as their part of refund. When the airline has refunded (a credit shell) a amount that needs to be passed to consumer, how can MMT have their own set o[censored]nreasonable deductions. They have not taken the updated ticket details and over and above payments I have made for the ticket. I have shared all these details with MMT email [protected]@makemytrip.com on 12th April 2021. We recieved a response that case is re-opened, but never recieved a response thereafter. I have requested MMT on Twitter (handle: @makemytripcare) as well a numourous times for a callback, but all in vain.

I am left with no other choice but to raise complaint. Hope I reach the right ears.

On April 6, I cancelled my train booking from Bhubaneswar to Raipur and was expecting a refund in my wallet so that it will come instantly. Then after the amount of 2024 came to the MakeMyTrip wallet, I tried to use that amount and book a train ticket for a different date but I was unable to use the amount in my wallet. So I decided to transfer it to my bank account. I found the option for it and soon opted it. Since 6th of April, till today I haven't received my amount of Rs 2024. When u try to contact them, there's just a computerized voice which disconnects automatically. There's no other way to contact them. Now who is responsible for my refund and how am I supposed to get it.

Dear Sir,

Spicejet cancelled my air tickets for for May 21 ( PNR TEE6TD) and booking ID NF [protected] and refunded the money on 5th April 2021. with advise that money is sent to Makemytrip. However, till date the money has not been received by me in my credit card account. When I took up the matter with your company, I found that I am not able to talk to anybody in the company. When i raised issue through your helpline I am told that money has been paid on 5th April which I have not rece4ived till date. Further, in communication, my email ID is wrongly quoted as [protected]@gmail.com whereas the correct ID is [protected]@yahoo.com. Please, therefore credit my credit card account account with refund of Rs. 25000/ plus amount immediately under intimation to me. also pl don't treat the case as closed unless I get the full refund.

Anil P Muley
[protected]

WRT MMT Booking ID NN[protected] /NN[protected], I was told that the refund process will take maximum of 180 days. Since now more than 180 days have passed but I have not received the amount nor there is any communication from your side nor the airlines side.
I would like to know that how much more I have to wait to get my amount refunded?

I would like to also know that whether the delay is from airlines side or that of travel agency side?
Because as per the Supreme Court notification, the Airlines have to return the amount within six months of period

You are requested to update me regarding the same soonest possible

Nikhil Malhotra
+91 [protected]

I had booked two round tickets from Mumbai to Dehradun on Spiece jet for 23rd May 2020. My PNR No was TEE6TD. The tickets were cancelled by the airline due to lockdown in March 2020. I deamnded a refund. The airline quoted some rules and advised that the money can be refunded after March 2021. Accordingly, they refunded Rs. 25000 plus to Makemytrip. However, Makemytrip is still holding my money. In fact they have transferred the money through some email ID [protected]@yahoo.com whereas my email ID is [protected]@yahoo.com

I had paid the money through my credit card and expect the company to refund funds to my credit card account. However, till date, I have not received the payment. My booking ref is NF[protected]

I have requested to change my registered contact number to [protected]. Unfortunately your team unable to resolve my issue. I have attached the screenshot for your reference.

Regards
Yogendra kumar

My Airindia flight got cancelled due to covid and I rescheduled by paying extra money.
Rescheduled flight again cancelled by airline. When I checked with airline they said your agent should apply for refund and we will refund it back.

Trying to reach mmt so many times but no contact. Twitter, webform, call, everything tried.

Please help me to get my hard earned money.

Hi i booked my ticket from make my trip on 9th march for chandigarh to dubai vistara flight. And due to make my trip website issue they did double deduction from our account. After following up with them for so many times they agreed to return our money by deducting some amount last month. Till now i havent recieved my money. It is so frustating because i am unable to reach their customer support and online status it is showing payment refund delayed on make my trip website. I dont know what to do. It was supposed to come on my account by 12 april and today is 20th april and still i havent recieved my refund. Pls help!! My booking no. was NN[protected]

I cancelled my trip one month back but still I didn’t receive my refund.
My booking id is: NL[protected]

I have booked an air ticket from Ahmedabad to Kochi on 31 August 2020 through Make my trip which was cancelled by Airlines ( Go Air) due to Covid issues.
Later on Go Air initiated my refund for the above cancelled ticket and transferred to Makemytrip. I have contacted Make my trip many a times via calls, email, etc. No response yet.. They are telling they will credit the amount (Rs3923) by April 11, still it's not reflected in my account.

Hello sir. My flight was on 1st January 2021 form new delhi to Vancouver .
I had to cancel my flight as my visa was revoked . But today is 19th April and see how shameless they are neither they talked nor reply on any means . Please tell me clearly whether you are refunding it or not .

Sir

This is for your kind information that Air Ticket had been booked through Make my Trip for the Sector Kolkata to Delhi as below

FLIGHTNO – G8-115
DATE OF JOURNEY – 14.02.2019
PASSENGER NAME :-
1. SALIL DAS
2. AMRITA DAS
3. KUSHAL DAS
PNR NO – M3WSHI
MAKE MY TRIP Invoice No – [protected] ( Copy Attahed)
4. Hima Mahata
5. Mithu Das

PNR NO – I7D6SM
MAKE MY TRIP Invoice No – [protected] ( Copy Attahed)

However the above flight had been cancelled by Go Airlines and I received in my mail two Tax credit GST invoice ( No[protected]M3WSHI dtd 08.02.2020 for Amount 9903.00 & No- [protected]I7D6SM dated 26.02.2020 for Amount 6366.00) from GO Airlines Receiver as Make my trip .com (Tax credit GST Invoice attached for reference)

Due to Panademic Covid situation in world as well as india and considering the dull business due to Lockown Scenario I was silent, However one year and two month already over and till today I did not receive any information from your good office in regard to cancelled amount for the AirTicket Booked through Make my Trip.

In View of above Please look into the matter and the cancelled amount may please credit in my account as your earliest.

Sanjib Nag.
email :- [protected]@gmail.com
[protected]
[protected]

I have received a refund amount from the airline against a flight booking that was cancelled by the airline due to covid pandemic. The refund amount was transferred to my MMT wallet on 1-Apr-2021, and subsequently I transferred this amount to my bank account on 2-Apr-2021. Today is 16-Apr-2021, I have still not received the amount into my bank account. The MMT customer support team is not responsive even after multiple follow up on their email id and on their Twitter account.

I had booked ticket with MMT booking ref no. NF[protected] 2328 & GO AIR PNR J7QQHZ. Because of cancellation of flights the tickets were cancelled. Amount of Rs. 9703/- credited to my MMT A/C. (User name: [protected]@jkmail.com) after deducting the cancellation charges of Rs.14901 on 23 October '20. After my follow up with Go air they have sent credit notes No. [protected] J7QQHZ (Rs. 7350/-) & [protected] J7QQHZ DATED 23.10.20 (Rs. 7371) towards cancellation charges.

But MMT has not credited the cancellation charges credit received from Go Air to my account even after repeated follow up and sending one registered letter on on 8th March 2020. Also now even the refund amount of Rs. 9701 showing in wallet - right side of the website but when opening, showing zero balance in My cash Use Unrestricted.

Request you to credit both the Cancellation credit and Refund Credit to my bank account or MMT account urgently.

An Early action is highly appreciated

Thanking you in anticipation.

Regards

Sasi D
[protected]@jkmail.com
Mob. [protected]

Dear Team Make my Trip

I am a regular member of make my trip.
I had booked a flight ticket in AI-519 from Surat -BBI for 5/4/2020 for my daughter Lipsa Biswal.

That time all flights cancelled and after waiting lastly I got that ticket cancelled on 30th. Nov.2020 having refund application No.[protected].
Make my trip booking ID - NF[protected]

The refund not yet done nad when I contact Air India, they are telling to contact make my trip.

I booked International flight tickets from Sydney to New Delhi for 1st May 2020 and return on 16th May 2020 Booking ID NN[protected] and NN[protected] but couldn't travel because of global Covid restrictions. After Supreme court guidelines, I applied for a refund and got it approved on 21 Mar 2021 for Rs27976 and Rs43124 which I transferred to my original mode of payment through MMT mobile app. However, I got an email from make my trip on 2 Apr 2021 that the amount could not be transferred as the booking was made more than 6 months ago so the amount will be transferred back to my MMT wallet but that has not happened in the last 2 weeks. When will I get the money back in my MMT wallet? I am stuck in Sydney, Australia and tried every possible way to contact make my trip via phone and email but everything directs me to self service portal which is of no help. Will I ever get my money?

I had a Booked by online Azamgarh to New Delhi.our bus booking from *Azamgarh* to *New delhi* is confirmed. Your MakeMytrip booking id is *NU[protected]* and amount paid is *INR 1128*…*Booking is cancelled no one is informed us this is not the way..I need my money back otherwise I file a case.. OperatorName : *Royal Travels*
Operator PNR :* 46TUU47P*
Azamgarh to Delhi Tue, 30 Mar 2021 Departure 05:20 PM
Seat Number : *Sleeper(U16)*

Thanks & Regards
Akhilesh Singh

Booking Id NF[protected], i have not got my refund. Pls check and expedite for refund

Hi,
With reference to the MMT Booking ID NN[protected], I have been trying to connect with MMT customer service. Tried connecting via phone, email and Twitter, however not getting required response on Refund. They just use same response on Twitter, however my Refund query is neither answered in email nor on phone.
Ticket was booked for 19th April 2020, and due to Pandemic the ticket got cancelled and I got money in my MMT wallet in Jan 2021. I tried to push my money back to original payment mode which is credit card in Jan 2021. Till date MMT had not returned my money.
Requesting to process this request ASAP. Please let me know any further details are required from my side.

I am giving repeated complaints but MAke my Trip is not refunding my money back.
RA no is[protected]
Make My Trip has already received refund amount from AIr India but why not refunding it to me?
I had already launched complaint against Make My Trip on 23rd February 2021 but no further action by Make my Trip.
Also all the customer care nos are no reply.