MakeMyTrip India Complaints & Reviews

It is nearly 2 years since the Jet Airways flight booked on Makemytrip.com was cancelled and my refund from Makemytrip is still not forthcoming.

I see that my booking id is now not available on their IVR system or website.
Where is my Refund ?

It is with exasperation I am writing on this forum.

It was a big mistake to book an international flight on Makemytrip.
For 2 years I have serviced an outstanding credit card bill of over 1 lakh, waiting for their refund to come in.

Makemytrip are absolute scam. They have no physical office, so we can't approach them for refund. Other travel agents have refunded their customers. But Makemytrip simply refuses to give Customers money back.

We Customers need to come together or else these online aggregators will continue to abuse Customers.

aggrieved and angry customer,
Sumanth Nath

Cancelled Flight : 9W 118 - 18th May 2019
Booking Id: NN[protected]
PNR TJBMQQ

I booked 1 flight tkt frm delhi to dibrugarh bit i was charged twice.. nowhere is the contact number of the executive

Dear team
I had Made A Holiday Booking With make my trip including Flights ...MY AIRLINES COMPANY HAVE REFUNDED MY TICKET BUT FUND NOT YET TRANSFERED BY MAKE MY TRIP ...MY SOURCIING CARD IS ALSO CHANGED FROM WHERES I HAD MADE THE PAYMENT

MY PNR NUMBER WAS P3HNGY
MY BOOKING ID WAS NL[protected]

Hello team, I had booked a hotel room on 27th march on make my trip.com hotel named francisco sunshine hotel Goa.
As we visited the hotel there was no electricity no fans or AC so we did not check in the hotel room.
After that i checked for the cancellation of room i did not find on the app.. As i did not checked into the hotel you should, t charge for the room as the main reason was electricity problem.
At that time payment was made to you by lazypay which they are asking from me now so i request you to look into this seriously & resolve the issue .
The Booking ID - NH[protected]
The Invoice No - MH06HL[protected]
Thankyou
Shreeyas Chhachwale
contact -[protected]

NF[protected] Refund I realize make my trip is worst service provider in recent circumstance, I had wallet money 5683 since last year for one cancel, I haven’t utilize since long time so I was requested to reverse in original payment mode.
This is my mistake start because company don’t have intention to revert back money or they keep rolling rolling since last two month +
Or other hand I can say this is worst service provider take customer money and doing business ? Almost 10 time call explain every time, executive try to find excuse or avoid call 24 hours 48 hours 72 hours bla bla they keep or try to release rather than solve issue they try to avoid issue, I’m surprise once I was read several complain related refund means they have professional cheater take customer money and won’t refund why Indian govt not take legal action because they are cheater !!
After several follow up they refund 1933 still 3783 pending !

Shain

I have refund four ticket but i got only 1 ticket refund, i give the ac no all same but the they written the last 2 digit no incorrectly .. Please can you do something to get my refund back. The last digit should be 49 but its written 42

I had booked tickets Goa Air -G8 247 for 4 people from bhuvaneshwar to Mumbai on 13 Jan 2020 for travel on 19th APRIL 2020 . For this i received the refund of 926/- only .But the actually the ticket was reshedule for 7 Feb 2021, which was later cancelled.
For this i received the confirmation mail from Go Air support about the refund of 5712 /- .I had forwarded the same to makemytrip support group but they have not responded.
Below is the Go Air support team mail

Dear Smart Flyer,

This is with regards to your reservation with GoAir of PNR A5GPTC. The applicable refund of INR 5712 has been processed to the same mode of payment as follows:
• If paid via net banking / debit card, the same shall reflect in your account within seven days
• If paid via credit card, the same shall be credited to your credit card account
• If paid via travel websites/ travel agent, the same shall be refunded to the travel agent who will process it to you, request you to please contact them directly
• In case of cash transactions, kindly send your NEFT details to [protected]@goair.in
Regards,
Team GoAir

Total waste of money, covid protocol is not followed, no hygiene, temperature check,
breakfast was not at all good,
Near the entrance, parking and entrance to swimming pool beer and wine bottles were lying.
My checking was at 6.00pm, I was searching the hotel from 3pm but they call me at 5. 00 pm. and reached at 6.00pm, after coming to hotel charge my mobile removing mobile from ultra power saver I saw WhatsApp up the location of the Mmt has send.
While checking out 8.am I have requested them to send some one to carry baggage to my call no response for half an hour. I have carried my baggage from first floor to parking locations.

Not even sanitizer provided

I will give negative ratings on face hotels reception, if anybody will ask me

Worst experience in my life time.

I need thanks only one guy that is security guy

They close swimming pool, spa, library, indoor games.

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Hi iam yesterday bus booking amout will debited but no conform booking my amout retrun possible reply me and iam again another payment will bus booking but iam 1st payment refund no response no any msg sir iam 1st amout charge Req/cheque no:[protected]IGAKWKTIY3 this amout transfer number pls help Me refund reply me

Pls my email [protected]@gmail.com reply me fast my booking morg 3 tickets but amout will debited in my account who day returns refund possible tell me tha ans

My Flight booking ID NF[protected] was cancelled by the Airline on 26/3/2021 and I have received a message from Make my trip the refund has been processed on 28/3/2021 and the refund of Rs 2345/- has been transferred to wallet . But I could not find this amount in the MMT wallet.

Since then I was trying to reach out MMT customer care but I was redirected to IVR and there was no proper solution provided. I have tried their...

I had a booked a hotel and after a reason i cancelled the booking before the cancelled time period and then i got a msg from makemytrip that is.. Your refund send your payment account between 29/03/2021 to 01/04/2021 but they don't refund yet.

Hi, My booking ID is NF[protected]. I have booked flight from Coimbatore to Mumbai via Hyderbad (Indigo) and Mumbai to Coimbatore (Spice Jet) both in the same itinerary. Both up and down tickets for 2 passengers.

Spice Jet had cancelled the flight from Mumbai to Coimbatore due to non operational reason. I submitted the cancelation form from Makemytrip app and recieved a refund.

Then I cancelled the flight from Coimbatore to Mumbai via Hyderabad (Indigo) directly from the airline on 4th of March for 2 passengers. After that I cannot see the cancellation button and the cancelation form in the Makemytrip app. Its is still showing that my Indigo flight is active. 2 days later I called the Makemytrip customer care and they canceled the flight from their side.

After the makemytrip customer care cancelled, in the app it showed that I will recieve a refund on 29th March and the status showed as "Refund under process" and "We are constantly following up with the airline on the refund and will process it as soon as we recieve from the airline".

After cancelling directly from the airline (Indigo), I called the airline the next day and they said that they have already processed the refund and given it to Makemytrip and also said that maximum by 6th or 7th of March Makrmytrip can see the refund.

Today is 2nd of April and still the status in makemytrip app is showing as Refund under process" and "We are constantly following up with the airline on the refund and will process it as soon as we recieve from the airline". Makemytrip has already recieved the refund from the airline almost a month back but they are still holding it and not refunding me to my account.

If I call the customer care, I am unable to connect to the Domestic airline customer care of Makemytrip, the email I send gets rejected saying it's "no reply email". I don't have any option to contact Makemytrip too.

Makemytrip has already received the refund from the airline but now they are not refunding me and intentionally blocked my phone number from getting connected to domestic airline. It stops with the IVR recording and disconnects.

Please note that the cancellation and cancellation form is unavailable in my makemytrip app. The customer care agent has already cancelled and submitted the form from his side on March 4th.

Please refund me the amount immediately and make no delays for Coimbatore to Mumbai via Hyderbad (Indigo) cancelled flight for 2 passengers.

Regards,
Nihal AR

I try to book a ticket for my trip from Hyderabad to goa on the date 10 April 2021 through the Make my trip India website I have paid money 8328 ( eight thousand three twenty-eight rupees )has been debited but a ticket is not booked, i didn't receive any SMS and Mail confirmation, please let us know how i will get that money refund.

Booked for flights reservation in Indigo Airlines for travel from Delhi to Dehradun and return vide PNRs:HKRD6D & OGT3US.
Due to flights cancellation the airlines have initiated refund of booking amount in the form of credit shell for future availing of reservation against the amount in credit.
When contacted the airlines today (01.04.2021) to know the status of credit shell balance, airlines said they have refunded the booking amount against the PNRs stated above to the booking agency account. Amounts involved are Rs.5512 and Rs.5974 at the time of booking.
Now I expect the total of above amount with interest payable to date from MakeMyTrip to my bank account immediately.
Please arrange the refund claim and confirm.
Kannan Ramaswamy

Hi,
On 25 March I book railway ticket in make my trip and ticket got cancelled ( some network issue) but money got deducted from my account. After 7 days I check my account till not getting my refund balance (993).
Please do the needful.
For reference I attached the massage

Hi,
On 25 March I book the ticket in make my trip but it's cancel and that time money got deducted from my account and after 7 I checked my account I am not getting my refund balance (993)

I am looking for reply on my subject mentioned booking ID refund of JET Airways flight to London which was cancelled. All my other contacts who booked their JET International flights with Travels portal other than MMT have received their refunds.

My gift card of 10, 000 worth was valid till 31st of march 2021, and while booking my hotel from the gift card, the transaction failed two times, on 31st march 2021,
i get messages of that due to technical glitch my transaction failed and the amount will be refunded to my card, within 12-15 days,
but how am i suppose to use it as my card validity has expired.
I have been trying to contact customer care, but the booking...

I had booked a hotel package from mmt for Maldives. My booking included two nights in beach villa and two nights in water villa. However, when I checked into the hotel I was informed that all my four nights are in the beach villa and I should check with my agent. Please note, hotel does not deal with MMT but they deal with Agoda. So agoda is the intermediary between mmt and hotel. Now mmt does not have a email or chat option. There is only a customer care number which is very difficult to get through. Since I did not have network, I asked my friend in indiar to connect with mmt and check the issue. I assumed it might be a small miscommunication and should be rectified soon. The first day went by with mmt not giving any substantial reply. After admitting there has been a mistake somewhere, they kept telling my friend that they will get back soon. The day ended but mmt never called back. I started bashing them on twitter and other social media but their twitter support also stopped replying.
Day 2, they accepted now that the mistake is on mmt side and not agoda and they need to pay the hotel more money for the upgraded water villa. So I was like pay it because it is your mistake. I have already made my payment. MMT said they are working on it but asked me to block the room since they payment will take an hour and they don't want the room to be sold out. After an hour they said that the hotel is saying rooms are sold out and water villa is not available. Mind you I'm in Maldives. I walk up to the reception to check and guess what. They rooms are very much available. Their lie was caught. I could even book the same room through their own site and it showed available. I lost it there and asked the guy to explain. Now he accepted he lied and here comes the settlement offer.
He started off with ₹5000 as a refund. Imagine a ₹5000 refund for a room that costed ₹50000 for two nights. When I refused, he begged me to agree to just one night in the water villa. I refused and threatened severe action. Finally at 7pm he upgraded my room. First I thought this was a genuine mistake and they just wanted to bear minimum losses for their mistake but then I found a female on Insta who had the exact same issue with MMT at the exact same hotel. Only difference is that she got to know about it in advance while she was in India (trip was after a week). I am convinced mmt offers heavy discounts to lure naive customers. Most do not fight back unlike me and that's where they make a huge profit by charging customers higher rates for lower standard rooms.