MakeMyTrip India Complaints & Reviews

ATTN: Deep Kalra

Sir I feel pained to get such a pity issue to your but I'm sorry to say that you've got the worst customer service. To know exactly why I'm saying this you may've to refer to my conversation with your customer service on Twitter Chat.

I've booked a spice jet flight dated April 14, 2020(Booking ID NF[protected]) using MMT gift cards. However, the flight was cancelled due to the pandemic and I've received a message stating a credit shell has been created on spice jet and the same needs to be be used before 31/03/2021. As I'd no plans o[censored]sing it before March 2021 I requested a refund for the canceled booking.

On 18th March I received a confirmation from spice jet that the refunds totalling 7209/- are initiated thru MMT on 18/03/2021 and when I looked for the same on MMT, I see the refunds have been initiated towards the gift cards originally used for booking. However, when I tried to retrieve the balance, it shows the cards have already expired. Hence, I tried reaching out to your customer service requesting to put the refund either on MMT wallet or to atleast extend the validity of the gift card. As I couldn't reach your customer service thru any means I'd to put my concern on Twitter.

After a couple of days I've got a response stating that you require my consent to check for extending the validity of the gift card until March 31st and I provided the consent. Post which I checked the validity of the Gift Cards was extended to 31/03/2021. However, there was no refund reflecting on the gift cards and the balance was showing zero. On Thursday (25/03/2021) I'd brought this issue to the notice of you customer care at 11:50 am and 6 minutes later I reveiced a response that the refund will reflect in 24 hours. It's been more than 48 hours and the refund is still not reflecting.

Look at the screenshots of the entire conversation I'd on twitter with MMT and I'm sure you'll feel shameful to know how worst your customer service is. They don't answer to the questions asked. Please get the amount refunded ASAP sir. I'm a middle class person and can't afford to loose money for it not being my fault.

Regards,
Nitesh Gujjar
[protected]
nitesh.[protected]@gmail.com
[protected]@gmail.com

I cancelled my Bengaluru to Indore Air Asia flight (PNR E8PT7E) directly from the airlines due to schedule change of the flight by the airlines. I am eligible for the full refund of tickets amount and amount paid for selected seats. However, the email received from the airlines indicates a refund of only RS. 7622, which does not include the amount paid for the front seats. Kindly look into the matter.
Also please let know when the amount will be transferred to my account.

I booked a holiday package in mmt with booking id NL[protected]. I could not completed this trip due to corona outbreak and applied for refund. They send me a link after 6 months for varification of account and to submit bank details. But Whenever I put my mobile number which I used at the time of booking a message " you are trying to access a booking, not booked by this number " is reflected every time. Even I am unable to get OTP on my mail id for varification. My mail id is [protected]@gmail.com and registered mobile no is [protected].
Plz do something in this matter. I am waiting for refund from 10 months.

I had booked my 2 tickets dated 27.03.21 from Mumbai to Bagdogra with Indigo Airlines. The flight was to depart at 6:25 am from the Mumbai Airport.
Now the problem started after the luggage submission, receipt of boarding pass and after all the necessary processes were completed with upto date submission of documents and procedure by 3 am.
One of the Indigo Airline Manager called at around 3.30 am and said that you won't be allowed to check in the flight as we are unable to check you in as the agency through which you have booked tickets is checking you out again and again...
We were panicked at the moment and it was clearly stated to us to contact the agency in the middle of the night and to ask about the same.
I tried contacting the MMT Representative through Customer Care Number that was available but as we know that it is quite a long procedure to be able to speak to the representative... After a long struggle my call got connected to the representative and I asked about the status of my flights that I have booked via MMT...
The representative said that the flights are confirmed from our end and the passengers have been allotted the seats as well...I confirmed that yes if something happens this sort of again after the call ends and if the Indigo Crew does not allow us to board the flight, then who is responsible for the same...
Then I contacted the Indigo Manager and he said the name of the MMT Representative Mr. Mohammed Shamik who was again and again declining the check in process of the passengers which was clearly visible in the system of the Indigo Airlines...
After this the MMT did not receive any of my call...
I tried calling approximately 15 times for resolving the issue...But everything was in vain...
This is how MMT spoiled our 3 to 4 hours at the Airport and due to which till the last minute we were not allowed to board the flight and were thrown out as if we have not booked the tickets and were humiliated due to this situation that we had fallen into due to the MMT...
I request the highest authority to look into this matter and kindly reimburse the amount that I have paid and the sufferings that I and my friend went through because of this at the Mumbai Airport for nearly 3 hours and that too we were in such a situation that we cannot even sit for a minute and where in due to this situation I had a panic attack at the airport as the airport authorities are also quite strict regarding all the procedures and all this happened due to the negligence of the MMT..
Before the journey itself, MMT spoiled our day and complete mood of going on a holiday...
Worst ever experience and I want my complete reimbursement of flight tickets that I purchased from MMT and all the reimbursement of the mental trauma that me and my friend underwent...I did not book flights to have a bad experience and such humiliation...
Kindly look into this matter as early as possible otherwise this matter would be taken to the higher court...

Hello Team,

I had cancelled my vacation trip to Goa from Chandigarh on 28Feb2021, and as per MMT status, it should be credited in my account by 17Mar2021.

The refund is still not received and the relationship manager for this trip is not replying back or receiving calls. Even the support team is not replying back.
The number that they have shared for support is asking to connect with relationship manager.

This is really a worst experience with MMT, till date.

Kindly look into this issue on priority

I was trying to book hotel from MakeMyTrip and it said that transaction failed and amount of ₹3241/- got deducted from my credit card. I was provided with no booking reference or any id for this failed transaction.
Upon calling the bank they said that the merchant has received the amount, I can't find any of the customer care number where i can talk regarding this since i am not provided with any reference number.

I had booked an airline ticket from Mumbai to Nagpur on 6th May 2020 due to COVID the flight was cancelled and the amount was put in credit shell. even after long time since COVID is not yet cleared the airline has refunded the money to my make my trip wallet. Now when I am trying to take back the money of Rs. 20146.00 to my original pay mode they are not allowing.
I have sent several mails as well as calls but no response.
please help me gettting my payments.

I had booked flights from Ahmedabad to Pune via MAKEMYTRIP for a family trip viz GO AIR. Travelling was only in March 28th but due covid it was autocancelled so I booked for next date that is may 04th 2020. Again the flight was cancelled due to Covid. Money was put into escrow account, as was earlier informed by airlines and could be utilised by May 2021 However, last week GO AIR cancelled my Bookings of rs 10386 and refunded partial money rs 5715 to MAKEMYTRIP. I have been trying multiple phone nos. of MAKEMYTRIP, but unable to get thru a customer service and all the calls are forwarded to auto-message. I feel cheated and lost. Please help my booking id NF[protected].

Despite many complaints team MakeMyTrip is not refunding my cancelled Indigo flight of 04 April 2020, which I crossed check from IndiGo, they had already refunded the amount to MakeMyTrip.
Booking Id- NF[protected].
Amount is showing in app only neither in account nor in wallet.(attached file)

Sir,
I had booked 3 tickets for Delhi from Bagdogra Airport at 1:04 PM on 25/03/2021. 14282 rupees was debited from my savings account but my booking hasn't been confirmed. in fact their is no record of the booking in Make My Trip page. Pls assist.

I have been trying to contact makemytrip through their customer service numbers and the email ids. However its absolutely useless because none of the numbers are working. My issue was regarding extending the validity of the gift card that i had purchased for my parents who are senior citizens and as they are unable to travel right now because of the ongoing Covid situation, i had wanted to get the card extended. I had managed to get it extended at first for 3 months. Now i wanted to extend it further. However im just not able to get through any customer service numbers. The emails i have sent are bouncing back to my email id. This is totally a frustrating situation. When i contacted one of the makemytrip branches, they said that they cannot help out as the purchase was made online and not through their office. The representative gave me a mail id to which i sent an email but that was also of no use as that mail bounced back too. What kind of customer service is this???? I am trying all the possible ways to contact makemytrip to somehow get some update on the query but they have made it impossible for me to do that. I did not expect this kind of inefficiency from the company's part. So either my money should be refunded or the card should be extended till a period of time. Unfortunately the gift card was bought last year just before the covid pandemie broke out. This was an unexpected situation that came up. Hope somehow this situation is resolved.

Subject: Refund issue from Make My Trip

Dear Sir,

Please note that My booking Id is NF[protected]. As per attached credit notes provided by both Airlines, they confirmed that they have been approved to refund the also marked to Make my trip for refund the money.

Booking PNR Details as follows.

GoAir PNR No - I7P4GZ (Delhi to Bangalore) Refund amount Rs. 2745

Vistara PNR No - OGUCGV (Bangalore to Delhi) Refund amount Rs. 3623

Please note that Make my trip app shows the Refund status for amount Rs. 3623 and given a UTR (Unique Transaction Reference) number[protected]. Make my trip app shows Refund successfully on dated 25.01.2021. But till date I have not received any amount from Make my trip.

Please note that Make my trips customer care contact number not working last 6 months.
May we request you kindly arrange to refund the amount as early as possible.

Attachments : 1- Credit notes given by Make my trips.
2- Credit notes given by Airlines.
3- Screen shots for UTR No. provided through Make my trips app for refund.

Please note that if you desire my Bank statement. Please confirm. I will provide.

Regards.
PAWAN ROHILLA

I have made refund request to my bank ( the original payment mode) on last 01 Feb 2021 from my make my trip wallet. As given dead line 08 Feb 2021 is over till my amount is not crediited in my account. As I spoken to customer service of make my trip, they tell refund can not be initiated in original pay method (Amazon Pay) as it has been more than 6 months. However MMT Apps shows that refund has been processed in Amazon pay method. I again called customer support and they tell refund will be credited in your bank account and share your detls and i share the requisite detls accordingly. However, despite lapse of several days my refund not credited in my bank statement. In this all screenshot is attached for your information and necessary action please.

My Make My Trip booking ID NF[protected]

Make My Trip REFUND APPROVAL CODE P[protected]

I got email from MMT ON 6th January. A refund of 10, 434 has been processed. But until now I didn't get any refund. Sent so many mails to MMT but not responding. Called so many times, but not giving a proper reply. My booking ID: NN[protected]. I am going to complaint MMT legally.

I had booked flight from Hyd to Male, it was connecting flight via Mumbai. The Flights got cancelled by the airline itself not us. For refund we had to follow up 4 months but did not get any single response over mails. Customer call number is waste it never connects. We had to raise complain in Fegal forum where we lost amount 6000 for the Fee. We got the refund finally but after dedcuting 2400/- convienice fee which they told they will refund after the whole refund process gets completed. And after that noone is responding over mail over call no where . Flights were cancelled by Airlines, we struggled to get refund of 80K amount for 3-4 months and they deducted 2400 for single booking . Never going to make anyy booking from this site. Just Pathetic!

I booked online flight ticket using MMT aap on 24th March, 2021. Ticket booked for the flight for a round trip for one person from New Hyderabad to Bangalore through HDFC debit card option. The transaction has been successful on the end of the bank.

The total amount got deducted from my account was Rs. 6807 (Transaction Id MAKEMYTR4771630 ).

After the entire transaction, before redirecting to the booking page it showed transaction failed. But the amount got deducted from my account.

I have not received any ticket, no booking ID nothing as it simply redirected me to the home page instead of ticket page.

Please look into this matter as soon as possible and refund my amount without any further
delay.

For a cancelled booking, MMT requested a NEFT to transfer the amount to my Citibank account. I have sent them the Bank statement as well that I have not received such amount.
Citibank asked me to provide the Source bank details, UTR, ARN Number but MMT is not helping me with that and not responding to the mails. The refund is for more than 13000 and is not a small amount. They are providing no service to me when I book all m travels through MMT.

Hello,

I would like to delete my MMT account. I have sent an email to [protected]@makemytrip.com. Waiting for the response.
Please connect on an urgent basis.

Thanks

Tried booking ticket on 7th march. But booking failed and payment debited of RS.7590. But still now not received any refund.
booking ID:NF[protected]

Dear sir / madam

i booked last year ahmedabad to cochin go air lines flight ticket through make my trip but in corona issues not cancelled this thicket now i received one mail for go airlines to give refund full amount for makemy trip. they already explain before 7 days you receive refund for my account now already finish that date also, but unfortunately i not receive that refund for your side i add flight details and go airlinece mail copy also.check this mail and kindly provide my refund immediately

Ratheesh
[protected]

Original for Receiver
GSTIN of Supplier: 24AACCG2599K1ZB
CIN: U63013DL2004PLC217305
Name of Supplier:
Go Airlines (India) Limited
Address of Supplier: SARADR PATEL NEW DOMESTIC BLDG., SARDAR NAGAR, AHMEDABAD -
382475
PAN: AACCG2599K
PNR No: P9JNQW
Class: Economy Class
Invoice No: [protected]P9JNQW
Invoice Date: 17/03/2021
Sector: AMD-COK
Place of Supply: 24/Gujarat
Details of Receiver
Name: makemytrip com
GSTN/UIN (If Any):
Address: Gujarat
State Code: 24
Email ID of GSTN Holder: [protected]@gmail.com
Charge Code Charge Description Harmonized System Nomenclature (HSN) Description of Service Amount Discount Net Amount CGST 2.50% SGST 2.50% Total
FarePrice * Fare 9964 Domestic/International Scheduled Air transport services of passengers 3, 627.00 0.00 3, 627.00 90.00 90.00 3, 807.00
ASF Aviation Security Fee -- Non - taxable 177.00 0.00 177.00 - - 177.00
UDF User Development Fee -- -- 100.00 0.00 100.00 - - 100.00
Total 3, 904.00 0.00 3, 904.00 90.00 90.00 4, 084.00