MakeMyTrip India Complaints & Reviews

I was trying to book a flight ticket from Kolkata to Bengaluru for 28/2/2021 on 17/2/2021 from MakeMyTrip website. I used my credit card to make the payment and it usually asked OTP at the payment page. After submitting the OTP the payment page got stuck and showed that the booking is timeout. After that, I didn't get any confirmation mail and messages from MakeMyTrip side and not even a booking id. The amount is also deducted from my account....

Ticket-1

DATE OF ISSUE: 06MAR20
RLOC: AI YRQL8
EXCHANGE TICKET:[protected]

NAME OF PASSENGER: SAHU/JAGRITIMS

DATE

FLIGHT

DEPARTURE

TIME

ARRIVAL

TIME

CLASS

BAG

31MAR20 AI 124

AIR INDIA

FRA-FRANKFURT, GERMANY
TERMINAL 1

1820

BOM-MUMBAI, INDIA
TERMINAL 2

0515
01APR

U-OK 2PC
FB:UPUOWDE

01APR20 AI 639

AIR INDIA

BOM-MUMBAI, INDIA
TERMINAL 2

0930

BLR-BENGALURU, INDIA

1110

K-OK 2PC
FB:UPUOWDE


Ticket-2

Air India


*** ITINERARY RECEIPT - DUPLICATE ***

DATE OF ISSUE: 06MAR20
RLOC: AI YRQL8
EXCHANGE TICKET:[protected]


NAME OF PASSENGER: SAHU/AYANMSTR

DATE

FLIGHT

DEPARTURE

TIME

ARRIVAL

TIME

CLASS

BAG

31MAR20 AI 124

AIR INDIA

FRA-FRANKFURT, GERMANY
TERMINAL 1

1820

BOM-MUMBAI, INDIA
TERMINAL 2

0515
01APR

U-OK 2PC
FB:UPUOWDE

01APR20 AI 639

AIR INDIA

BOM-MUMBAI, INDIA
TERMINAL 2

0930

BLR-BENGALURU, INDIA

1110

K-OK 2PC
FB:UPUOWDE

AGENCY/AIRLINE NAME: CALL CENTRE AIR INDIA GURUGRAM, IN

RESTRICTIONS: DE/NONEND/CHANGE/CANCEL/NO SHOW/PENALTY RBD BASED //DC DONE PENAL
TY INR 7390AND NILL FD

As per office memorandum received from Ministry of Civil Aviation dated 16th April 2020, full refunds will be

allowed without levying any cancellation charges for all bookings made and payment received during the lockdown

I am Anil Kumar. On the 12th of February 2021, I was booking two train tickets via MakeMyTrip app. I paid Rs. 54 through Google pay. Unfortunately the amount was deducted from my account but the tickets did not get generated neither did I get any confirmation of the same. I have the transaction details of the ticket fare that was deducted from my account.
On the same day I contacted the customer care executive of MakeMyTrip and they confirmed to me that the amount would be refunded by 72 hours. But to my dismay, I have not yet received any amount, moreover they are not receiving any of my calls.

Ive provided the picture below of my transaction to MMT through net banking of 7, 418 . i made my booking through MMT and ive no no response from the MMT app. so i made another tciket of the same cost of same datails spending again 7, 418.

now, my 7, 418 was in hold with MMT since i got confirmation from the bank that money got transferred to MMT.

Details of the pending transaction of MMT
Ref#IGAKOBNOL1 ON 20th Feb21.
phone: [protected]
Email: [protected]@gmail.com

please help refunding the money to bank since i am in need of money on Urgency.

Hope, l will get a reply soon.

I want to delete my account for some personal reason, but did not find any option to delete it and they do not reply to the email.

I booked an online ticket using MakeMyTrip site on 18th February, 2021. After the entire transaction, before redirecting to the company site it showed transaction failed. But the amount got deducted from my account. I have no booking ID or ticket on the basis of what I can complain on the company site.
The company has automated system and asks for booking ID which I did not receive since I did not get any ticket. The automated system is very poor and there is no human interaction via mail or call.
Ticket booked from New Delhi (15:55) to Goa (18:50) through SBI Net Banking. Total Amount of 5667 Rs. deducted from my account.
Please look into the matter and refund the amount.

@makemytripcare @makemytrip @amHKollection @MakeMyTripIndia @MakeMyTripTech

Booking id : NH[protected]

So it was our check-in day @summer house and was excited to have a great stay and service mentioned while booking but it turned off the impression of a 5 star hotel.

Firstly, nobody was cautious due to the COVID situation & they didn't checked the temperature. ITs a BASIC thing.

Secondly, I've booked a deluxe room with a balcony

But they have provided a room without balcony (ground floor room).

Note: Ground floor room is not called balcony room in any hospitality industry.

After I called to MakeMyTrip support team they have also not helped post which they connect me to Hotel general manager Mr. Samarth Singhal- he was obnoxious in treating and greeting guests, his snooty attitude degraded the image of the hotel and staff members.

I have traveled 350km far for this trip and after a binge discussion with Samarth and the team- who were not helpful at all, they have given me room w/o balcony.

After entering, the setup box was not recharged, I called reception multiple times but there was a delay to it not fixed,

Coming onto food, non-veg was not available and while ordering it was told that it will be available next day in lunch, however, it wasn't.

Whomsoever we ask for food or room or anything they come up with one statement " I don't know, I am new here ".

Room service is too slow,

An exception is everywhere and It was a non-satisfactory stay, a plethora of things were not acceptable. They should maintain the dignity of the hotel by keeping the above points in place.

Hi Team,

My name is Jayant Gusain and on the 16th of February 2021, I was trying to book my return ticket (Bangalore to Delhi to Bangalore) from the MakeMyTrip website,
Despite a successful payment (INR 9, 758 via my Credit card) the tickets were not booked and I didn't receive any booking ID.
When I reached out to bank, I was informed that the credit card transaction is successful from their end (the debit is showing in my account statement) and they asked me to check with the merchant (Make My Trip).
I have tried calling all the numbers which are given at the website but none of it has been helpful as its all IVR based with no option to tale to customer care executive.
How does a customer even reach out to Makemytrip support and how does one escalate within their management ? The only option seems to be to go to their CEO/Managements twitter handle and post our complaints.

Hi Team,

I done flight booking from Dehradun to Hyderabad for date of travelling 17th March but on 16th March I reschedule it for 20th March. On 16th March Rescheduling time I was doing payment of Rs 3086(apply coupon Real Amount 3300) which is failed from Makemytrip site as I apply coupon on it. but amount deducted from my account.

So I done payment of Rs 3300 again as support guy told Rs 3086 will be refund in 6-7 days.

its more then 7 months but still I don't receive my amount of Rs.3086.

I tried to contact by provide contact number many times also send more than 35 emails but no response.

Can you please take a look on it ASAP.

I already raise a complaint but it nit resolve - ID 2738625

Thanks,

I transferred my make my trip wallet amount to my bank account. They said they are gonna send it to my bank account in 10-12 working days. But it's been more than 3 weeks and I still didn't get my money into my bank account. I'm unable to get to them through phone call. since I stay out of India I'm unable to call them . They have only India toll-free numbers. And they don't have a customer service email address.

Recent stay at moksh sariska
This property is not a resort to stay for decent beings
they have associated themselves with MMT to hide what is actually going on there.
day time they are busy with shooting local objectionable dance items and night time is reserved for illegal activities ( i[censored] know what i mean)
receptionist was drunk from 5 pm itself and i guess his actual profession is P**p .

we felt like we booked a red light area for this cost, felt so terrible threatened.
people come there stay without reservation for ...

i m very much feeling cheated
trusting that i m booking through MMT
people were coming there at 12 AM talking vulgar .

we couldn't sleep whole night just wanted to leave that hell as soon as sun rises

no cordination between staff and drunk receptionist
people from outside visit there to stare the ladies staying there for which receptionist only helps

Hi,

With respect to my PNR CMGWXA, MakeMyTrip has not refunded INR 17, 744 for the cancelled flight from Indigo? MakeMyTrip has already received the entire amount from Indigo Airlines (see below response from Indigo).

Dear Mr. Prabhakar,

Thank you for writing to us.

With reference to your email, we would like to inform you that under the booking PNR CMGWXA, an amount of INR 17, 744 has been processed on 04 December 2020 to the virtual ID of the travel agency used at the time of booking.

Further, we request you to kindly contact the concerned travel agency to claim the refund.

In case of any assistance, feel free to contact us via email, customer care at[protected] and live chat option on our website.

Thank you for choosing IndiGo. Stay safe.

Best Regards,

Jitender Kataria

Customer Relations
InterGlobe Aviation Limited ("IndiGo")
Level 5 Tower D Global Business Park
M G Road Gurgaon Haryana 122002 India

www.goindigo.in

Rahul Prabhakar
Tel.: +91-[protected] (Mobile)
http://www.rahulprabhakar.com

I made a mistake on my hotel review that appeared in MMT website and request to kindly delete the same as I need to maintian my privacy. My booking ID are. NH[protected] and NH[protected].
my registered email id with MMT is [protected]@gmail.com.

Looking forward your prompt action.

Dear Team,

Yesterday i was trying to book 2 tickets from Bangalore to Kolkata from Make My Trip, After the payment money got deducted from my account and the tickets were not booked. I didn't receive any booking ID.
When i reached out to bank they told transaction is successful from there end and they asked me to check with the merchant (Make My Trip).
I tried calling all the numbers which are given in the website but none of it was helpful in talking to a customer care executive .
After which i tried messaging the team in the official facebook page of Make my trip and I received a message from them stating money has not reached them.
Now the blame game is on, bank is telling to talk to Make my trip and make my trip is telling to talk to bank.
But none of them are taking the accountability of my heard earned money.
Please help me here .

I was trying to book 2 tickets from Bengaluru to Kolkata from make my trip website. But as soon as amount was paid through internet banking after entering the OTP the amount got deducted from the bank and the page showed error in make my trip and the tickets were not booked.
After that I tried reaching the customer care numbers but none of them had option of talking with customer care executive.
When I enquired bank they are telling money has reached the merchant.
Merchant is not responsive enough to let me know what is the issue.
The amount deducted is Rs 8000.
Please it's a request to refund my amount.
I am a middle class person try to understand my pain and emotions..

I cancelled my ticket on 23 dec 2021 from port blair to delhi which i booked from make my trip they told you got your refund in 2 working days but after almost 54 day i didnt got my refund pls solve my problem asap

I booked a flight for 3 people including me from Coimbatore to Mumbai for 31st March 2020. This flight got cancelled by airline due to ongoing pandemic. I have received credit voucher of booking amount in my MakeMyTrip account. I am trying to book a flight for me using the credit voucher but it is not allowing me to use voucher unless i book it for all the 3 travelers as per initial booking. I spoke to airline but there is no such restrictions from their side on using the voucher for booking, as per them at least one traveler should be common as per initial booking. I tried to reach MakeMyTrip customer care using phone call and email but there is no response from there side. It's frustrating
of not able to connect to customer care to get the resolution and utilize the available voucher for my travel.

Mysel[censored]jvala Dhamne, I Booked Tickets for railway on 26/1/2020 From Nizamuddin Station to Nashik road Station, I made the payment but did not receive the tickets, Transaction ID: [protected]IGAKIUERL9 and a amount of Rs.5183.0 Since I did not receive the tickets kindly send me the refund for the same

Hi,

This is Satya Prakash. I had been following up several time regarding zero cancellation charges and it has not been honored for my booking NF[protected].

The main issue is no proper response has been shared by customer care. While cancellation also there was no help supported and I was asked to check directly with airlines.

Now when everything has been done the cancellation fee and all sorts of deductions applied. Since MMT zero cancellation hasn't been honored due to Covid pandemic or any reason you should at least consider the refund of this facility. This is very frustrating to hear NO response from MMT. Awaiting some positive response from your side.

I have made a booking where in the payment was completed the money were deducted but the end page was your order is awaited I did not get any notifications from MakeMyTrip that my money is safe or anything that might make me feel comfortable there was nothing except this there is just a payment reference number on contacting to make my trip they only assign bots which do not give a solution.