MakeMyTrip India Complaints & Reviews

Dear Sir/Madam,
I had booked my air tickets for three people with MakeMyTrip for a trip from Toronto to Mumbai on August 03 via Delhi on Air India. This flight was cancelled by the airline due to COVID-19. MakeMyTrip has raised the refund request with the airline. I was told that it will take 90-120 working days to get the refund. It is now 7 months. After multiple follow ups with the travel agency I am still awaiting the refund and getting the same response that they are awaiting refund from the airline.
Here is my booking ID: IN1B[protected]
Passenger Details:
• Neelam Pankaj Shah
• Shweta Sagar Shah
• Ayaan Shah
Refund application #s: [protected], [protected], [protected]
Ticket amount: 88, 902

I am not getting any new update from MakeMyTrip or Air India.

Will really appreciate the support in speedy resolution of this.
Sincerely,
Sagar

I booked a bus on 7.03.2021 through make my trip from salem to bangalore for i paid 813rs to make my trip but i wont received any ticket or refund ..please refund my amount as much as possible.

I placed a train booking today from delhi to rishikesh through makemytrip india app.
I paid from google play however the booking placed is not visible on app but money got deducted from my bank account that is of Rs 3477.59.
Please help to get this amount refunded .I have been continuously trying for customer care but there's no way to reach the MMT customer service whether its mail or calls.
I have sent my issue over instagram, facebook but no replies.
Kindly help to get refund my money as booking is not there visible.
Attached is the screenshot of the money deduction only proof I have .

thanks & Regards
Neha Rawat

I placed a train booking today from delhi to rishikesh through makemytrip india app.
I paid from google play however the booking placed is not visible on app but money got deducted from my bank account that is of Rs 3477.59.
Please help to get this amount refunded .I have been continuously trying for customer care but there's no way to reach the MMT customer service whether its mail or calls.
I have sent my issue over instagram, facebook but no replies.
Kindly help to get refund my money as booking is not there visible.
Attached is the screenshot of the money deduction only proof I have .

thanks & Regards
Neha Rawat
[protected]

Refund Request for Flight Booking : NF[protected]
Till to date no response.

I have made a hotel booking on 6th March, 2021. After paying the amount money got debited from my bank account but the app showed a message that booking has failed. I’ve tried reaching to customer care but no response.

I want to delete a review that I wrote for a hotel
Please help...

Booking ID: NF[protected]

I have made a request to transfer Rs 6566 MakeMyTrip wallet to my bank account on 28/01/2021 for my cancelled flight from Delhi to Kolkata via Indigo during March 2020 due to lockdown. I paid Rs 14716 /- for my cancelled flights from Kolkata to Delhi and Return journey. But I have just received Rs 6398 /- refund for a cancelled trip from Kolkata to Delhi trip via AirAsia. I am yet to receive Rs 6566/ for my cancelled flight from Delhi to Kolkata via Indigo. Although MakeMyTrip received Rs 6566 /- from Indigo on 08/12/2020 and showing in MMT wallet that it has been transferred to my bank account on 28/01/2021, but they did not transferred. I am attaching the screenshot of my Makemytrip wallet.

I tried to contact you over the phone and chat with no success as usual. They have cheated thousands of customers like me.

Repeatedly I am sending requests and tried to contact the phone but without any help. They did not receive the calls even though I have tried more than 100 times.

Look into the matter and do the needful at the earliest as it is over one year that I have not received the refund.
#worstservice
#fraud
#cheater

Hello.. im Oukba Albalani i booked a ticket since one year ago and the company cancelled it because of the locked down..
i called the company they told me i will get my refund back and the will talk with make my trip team..
they told me to contact with make my trip team to update my bank details..

my booking ID is NF[protected]
my email: [protected]@gmail.com

Webcheckin charges are been deducted from my account, but the webcheckin is still not completed by make my trip.
And even the money is not refunded.
Please help me urgently

I have made a booking for JLR - MAA- JLR flight for my son and taken a Covid 19 insurance.

So far the policy document and details of my policy has not been mailed nor any details of same has been provided to me.

It is requested to please provide the copy of policy.

Thanks

Booking ID -NF[protected]

I book flight from pune to kochi and selected googlepay as payment option. I received request from two different business accounts. One didn’t process at that time but one got successful but one day later another one also got successful. Now i have two debits for one booking.
And there is no customer care number mentioned in the app of MakeMyTrip.

We have been following up for our refund from a week however didn’t receive any response yet. The details of booking ID are as follows:

Booking id- AH[protected]
PNR - 10945SC013868

The refund was supposed to be credited in MMT wallet however we didn’t received it even after 3 weeks.

Request you to kindly look into the matter and do the needful at the earliest.

Indu Chhabra

I am K. Sivaraman, aged 68, residing in Bangalore

On January 27, 2020, I had booked air tickets from Bangalore to Nagpur and back for 3 persons(for me, my wife and son) in Indigo Airlines through Makemytrip (MMT). The total fare as per the Airlines worked out to Rs, . 13876 (Rs, 7111 for Bangalore-Nagpur flight of 17th March 2020 and Rs.6765 for Nagpur to Bangalore flight of 20th March 2020). I had paid an amount of Rs.19182 to Makemytrip, the additional amount to cover for full refund in case of cancellation. The e-ticket received from Makemytrip also confirmed zero cancellation fee, if cancelled before 24 hours of departure. My booking ID NF[protected].

I cancelled the tickets on March 13, 2020 on Indigo Airlines’ portal as I was not able to access the Makemytrip website. I informed Makemytrip about the cancellation through their Facebook page on 14th March, 2020, which was acknowledged by them and I received an email from them on March 21, 2020 seeking certain details. I submitted my response through email on 23rd March 2020.

Since then I have been pursuing with MMT for the refund. I have not received any refund so far; only intermittent responses and promises whenever I raised the matter with them. My efforts to escalate the matter have failed since no one is willing to give me the contact details of a responsible senior executive who could resolve the matter. In fact, recently I have received a message that the case has been closed at their end! I neither received any refund nor an explanation for the closure of the case.

Since my persistent efforts to obtain the refund from Makemytrip have failed, I am compelled to raise this complaint hoping that the Government of India would help in my getting full refund from MakemyTrip as per the terms of the purchase. I have all the relevant documents, including mail/message exchanges between me and MakemyTrip and can share them whenever asked for.

Yours sincerely

(K. Sivaraman)
Email Id: [protected]@gmail.com

I am Harish Kumar, a serving soldier booked AirIndia tickets through MakeMyTrip for returning to my duty place to Aizawl from Delhi.
E-Ticket No (AI)/ MMT booking ID as under:-
29 Jul[protected]/NF[protected]
03 Sept[protected]/NF[protected] On every occasion flight got cancelled and AirIndia kept on rescheduling multiple times but eventually got cancelled everytime.
Now AirIndia and...

I had booked two flights through MakeMyTrip, one on the 4th of January 2021 from Bangalore to San Diego flight no. AA-6656 and the other on the 15th of June 2021 flight no. AA-1939.
The first flight from Bangalore to San Diego was cancelled by the airlines (American Airlines) but my refund has not been processed after months. The amount was quite substantial so I hope I can find some assistance on this issue.
Tanish Alur

I booked a train ticket on 30.08.2019 QT[protected] by name Subhash from Delhi to Bihar. Then after I cancelled it.
Ticket price. Rs. 534.00
Till now I didn't received my refund back. Pls revert me back ASAP.

Team,

I had booked 3 tickets for travel in May 20 which was cancelled by the airline due to non operation.
While the refund has been received by make my trip it s not been transferred to us. We have followed up many times but in vain. NOw we have confirmation from the air lines as well. Can make my trip not hold the fund and refund the amount immediately.

Below is the status updated in make my trip from long

Awaiting Refund Approval from Airline Expect refund by 25 Mar
Your Refund Application [protected] for 098-[protected] has been sent to Air india on 25 Nov. Please note, refund is subject to airline approval.

Your Refund Application [protected] for 098-[protected] has been sent to Air india on 25 Nov. Please note, refund is subject to airline approval.

Your Refund Application [protected] for 098-[protected] has been sent to Air india on 25 Nov. Please note, refund is subject to airline approval.

After the airline gives approval, the refund will be auto credited and you will be notified accordingly.

Request if any action can be take and arrange for the refund along with Interest..

Dear sir, Please find the attached my train ticket details. 14.02.20201 that day my Train ticket was cancelled. still not received cancelled amount.
PNR NO. [protected]
Transaction ID:[protected]Date of Journey: 14 Feb 2021
MakeMyTrip ID: NR[protected]PNR NO. [protected]Train No. & Name: 02633 - MSCAPE EXPQuota: General (GN)Transaction ID:[protected]Booking Date: 12 Feb 2021 17:15 Class: SLEEPER (SL)From: Tiruchchirapali (TPJ) Date of Journey: 14 Feb 2021 To: Valliyur (VLY)Boarding: Tiruchchirapali(TPJ)Boarding Date: 14 Feb 2021Scheduled Departure Time:22:30Reserved Upto: Valliyur(VLY)Scheduled Arrival: 15 Feb 2021 04:43Adult: 2 Child: 0Passenger Mobile No:[protected]Total Fare: Rs. 569.52 Distance: 359 kmsPassenger Address: 1/121 North street, Thiruthalaiyur B.O, Tiruchirappalli, TAMILNADU, 621217
Thanks And Regards
SUDHAKAR.CPHONE: [protected]

Refund of debited amount of Rs.13501/- may be initiated for payment failed Ref#IGAKPJEAM4 on 26.02.2021