MakeMyTrip India Complaints & Reviews

I have been following up with MakeMyTrip for more than 18 months on a refund that is to be issued to be. Always they mention that it is in progress or being processed by another team.

I see this as a scam to make more money at the expense of hard earned money of honest customers. Kindly let me know how to proceed so that I am appropriately compensated.

Booked Kumta to Bangalore Bus Ticket (SRS Travels)for 23 Feb 21 on line 08th Feb 21 and Ticket Charge Rs 600/= paid through SBI TSP Road Bangalore.
Bokking ID- NU [protected]
PNR -TS[protected]RHWI/34921066
Though I am very well present at Pickup point well in advance 7.40 PM
against departure time 8.10 PM. The SRS agent neither contacted to my mobile [protected] readily available with him Nor responded to my several calls. He failed to pickup at Kumta and on reaching he contacted asking me to come over he will await expressing the regret.
It 20 Kms distance from Kumta to Honavar and I could not able to reach due to availability of vahicles.

I booked the ticket last year 2020 with the booking ID: NN[protected]. Due to Covid the flight was cancelled by the airline . MMT account show the message refund processed on 24th Jan 2021 but there is no amount refunded back in the account.

There is no way to connect to MMT customer care service. Their online platform is useless as there is no support available. Only recorded message is there.
Where the frustrating customer should go for their hard earned money . Where??????????????????????????????
Worst experience with MMT in last 10 yrs.
I have no place left but to ring the last bell here.

I booked a Hotel from MMT app on 21st feb 2021. Payment was done through Icici credit card (screenshot attached). After the payment made, money got deducted from my Credit card ccount but booking ID didnt generate and i have not received ticket till now. I have been continuously following up MMT on various channels since there is not procedure is in place to directly call to customer care. I want my money to get refunded as no booking has been madr against the payment that has done from my end.

I booked flight tickets on MMT application and Booking ID is NF[protected]. I received an email from spicejet (Kochi to Ahmedabad) on 3/2/2021 that your flight is cancelled and full refund will be given to your actual method. Spicejet has refunded the full amount of 9786/- to MakeMyTrip India on the same 3/2/2021 evening. After that I called more than 10 times till today for following my refund amount, but experienced like fraudal activity from Makemytrip office representatives. Each new person said to wait for 72 hours every time. Because of that I'm very frustrated in this pandemic situation. I'm attaching some of the proofs with this request. I have so many proofs of call recordings, emails. I hope my query will be resolved shortly. Thanks

We have made a round trip booking on 8th feb to travel from Surat to jaipur. Amount of INR 19398 was deducted from bank account but booking failed. Booking ID is NF[protected]. Its been 14 days, still the amount is not refunded.
Kindly look into the matter and refund our money as soon as possible.

Booking ID
-
NN[protected]

It shows a refund processed to Make my trip wallet and neither the wallet nor the payment card reflects the money. Cannot speak to customer care nor getting a proper response to Emails.Horrible service.

Flight cancelled due to airline policy changes.
As per MakeMyTrip website, the refund was completed on 1st January. but the amount has not yet been credited to my account.no way to contact their Customer support agents only chat bot is available which is useless, Moreover all the 24*7 helpline numbers mentioned on their official website are not working.

I have made refund request to my bank ( the original payment mode) on last 01 Feb 2021 from my make my trip wallet. As given dead line 08 Feb 2021 is over till my amount is not crediited in my account. No customer support and not able to contact make my trip through any channels like email, calls, chats . The given number and chats are giving Only some recorded voice and recorded chats. The outcome is nothing. Also i have not such a unethical worst ... customer support in any of the customer service company in my life. The details and its email are attached for your reference.

My Make My Trip booking ID NF[protected]

Make My Trip REFUND APPROVAL CODE P[protected]

I had booked air ticket from chennai to kathmandu durimg april 20 and return thruugh make my trip in indogo airlines {ref in1b[protected] pnr rgs5nc and yw7sgk for rs 43524 .Due to total lockdown and pandemic the travel was cancelled and as per sc and govt rules airfare has to be refunded, but same was not done in spite of my repeated follow ip through given e- mails which was returned.
Suddenly i got refund of rs 20554 and the balane yet to be refunded.

I booked an online ticket using MakeMyTrip site on 18th February, 2021. Ticket booked for the flight with number AirAsia I5|980 from New Delhi (15:55) to Goa (18:50) through SBI Net Banking the proof of which I have attached. The transaction has been successful on the end of the bank. Total Amount of 5667 Rs. deducted from my account.
After the entire transaction, before redirecting to the company site it showed transaction failed....

I was trying to book a flight ticket from Kolkata to Bengaluru for 28/2/2021 on 17/2/2021 from MakeMyTrip website. I used my credit card to make the payment and it usually asked OTP at the payment page. After submitting the OTP the payment page got stuck and showed that the booking is timeout. After that, I didn't get any confirmation mail and messages from MakeMyTrip side and not even a booking id. The amount is also deducted from my account....

Ticket-1

DATE OF ISSUE: 06MAR20
RLOC: AI YRQL8
EXCHANGE TICKET:[protected]

NAME OF PASSENGER: SAHU/JAGRITIMS

DATE

FLIGHT

DEPARTURE

TIME

ARRIVAL

TIME

CLASS

BAG

31MAR20 AI 124

AIR INDIA

FRA-FRANKFURT, GERMANY
TERMINAL 1

1820

BOM-MUMBAI, INDIA
TERMINAL 2

0515
01APR

U-OK 2PC
FB:UPUOWDE

01APR20 AI 639

AIR INDIA

BOM-MUMBAI, INDIA
TERMINAL 2

0930

BLR-BENGALURU, INDIA

1110

K-OK 2PC
FB:UPUOWDE


Ticket-2

Air India


*** ITINERARY RECEIPT - DUPLICATE ***

DATE OF ISSUE: 06MAR20
RLOC: AI YRQL8
EXCHANGE TICKET:[protected]


NAME OF PASSENGER: SAHU/AYANMSTR

DATE

FLIGHT

DEPARTURE

TIME

ARRIVAL

TIME

CLASS

BAG

31MAR20 AI 124

AIR INDIA

FRA-FRANKFURT, GERMANY
TERMINAL 1

1820

BOM-MUMBAI, INDIA
TERMINAL 2

0515
01APR

U-OK 2PC
FB:UPUOWDE

01APR20 AI 639

AIR INDIA

BOM-MUMBAI, INDIA
TERMINAL 2

0930

BLR-BENGALURU, INDIA

1110

K-OK 2PC
FB:UPUOWDE

AGENCY/AIRLINE NAME: CALL CENTRE AIR INDIA GURUGRAM, IN

RESTRICTIONS: DE/NONEND/CHANGE/CANCEL/NO SHOW/PENALTY RBD BASED //DC DONE PENAL
TY INR 7390AND NILL FD

As per office memorandum received from Ministry of Civil Aviation dated 16th April 2020, full refunds will be

allowed without levying any cancellation charges for all bookings made and payment received during the lockdown

I am Anil Kumar. On the 12th of February 2021, I was booking two train tickets via MakeMyTrip app. I paid Rs. 54 through Google pay. Unfortunately the amount was deducted from my account but the tickets did not get generated neither did I get any confirmation of the same. I have the transaction details of the ticket fare that was deducted from my account.
On the same day I contacted the customer care executive of MakeMyTrip and they confirmed to me that the amount would be refunded by 72 hours. But to my dismay, I have not yet received any amount, moreover they are not receiving any of my calls.

Ive provided the picture below of my transaction to MMT through net banking of 7, 418 . i made my booking through MMT and ive no no response from the MMT app. so i made another tciket of the same cost of same datails spending again 7, 418.

now, my 7, 418 was in hold with MMT since i got confirmation from the bank that money got transferred to MMT.

Details of the pending transaction of MMT
Ref#IGAKOBNOL1 ON 20th Feb21.
phone: [protected]
Email: [protected]@gmail.com

please help refunding the money to bank since i am in need of money on Urgency.

Hope, l will get a reply soon.

I want to delete my account for some personal reason, but did not find any option to delete it and they do not reply to the email.

I booked an online ticket using MakeMyTrip site on 18th February, 2021. After the entire transaction, before redirecting to the company site it showed transaction failed. But the amount got deducted from my account. I have no booking ID or ticket on the basis of what I can complain on the company site.
The company has automated system and asks for booking ID which I did not receive since I did not get any ticket. The automated system is very poor and there is no human interaction via mail or call.
Ticket booked from New Delhi (15:55) to Goa (18:50) through SBI Net Banking. Total Amount of 5667 Rs. deducted from my account.
Please look into the matter and refund the amount.

@makemytripcare @makemytrip @amHKollection @MakeMyTripIndia @MakeMyTripTech

Booking id : NH[protected]

So it was our check-in day @summer house and was excited to have a great stay and service mentioned while booking but it turned off the impression of a 5 star hotel.

Firstly, nobody was cautious due to the COVID situation & they didn't checked the temperature. ITs a BASIC thing.

Secondly, I've booked a deluxe room with a balcony

But they have provided a room without balcony (ground floor room).

Note: Ground floor room is not called balcony room in any hospitality industry.

After I called to MakeMyTrip support team they have also not helped post which they connect me to Hotel general manager Mr. Samarth Singhal- he was obnoxious in treating and greeting guests, his snooty attitude degraded the image of the hotel and staff members.

I have traveled 350km far for this trip and after a binge discussion with Samarth and the team- who were not helpful at all, they have given me room w/o balcony.

After entering, the setup box was not recharged, I called reception multiple times but there was a delay to it not fixed,

Coming onto food, non-veg was not available and while ordering it was told that it will be available next day in lunch, however, it wasn't.

Whomsoever we ask for food or room or anything they come up with one statement " I don't know, I am new here ".

Room service is too slow,

An exception is everywhere and It was a non-satisfactory stay, a plethora of things were not acceptable. They should maintain the dignity of the hotel by keeping the above points in place.

Hi Team,

My name is Jayant Gusain and on the 16th of February 2021, I was trying to book my return ticket (Bangalore to Delhi to Bangalore) from the MakeMyTrip website,
Despite a successful payment (INR 9, 758 via my Credit card) the tickets were not booked and I didn't receive any booking ID.
When I reached out to bank, I was informed that the credit card transaction is successful from their end (the debit is showing in my account statement) and they asked me to check with the merchant (Make My Trip).
I have tried calling all the numbers which are given at the website but none of it has been helpful as its all IVR based with no option to tale to customer care executive.
How does a customer even reach out to Makemytrip support and how does one escalate within their management ? The only option seems to be to go to their CEO/Managements twitter handle and post our complaints.

Hi Team,

I done flight booking from Dehradun to Hyderabad for date of travelling 17th March but on 16th March I reschedule it for 20th March. On 16th March Rescheduling time I was doing payment of Rs 3086(apply coupon Real Amount 3300) which is failed from Makemytrip site as I apply coupon on it. but amount deducted from my account.

So I done payment of Rs 3300 again as support guy told Rs 3086 will be refund in 6-7 days.

its more then 7 months but still I don't receive my amount of Rs.3086.

I tried to contact by provide contact number many times also send more than 35 emails but no response.

Can you please take a look on it ASAP.

I already raise a complaint but it nit resolve - ID 2738625

Thanks,