MakeMyTrip India Complaints & Reviews

@makemytripcare @makemytrip @amHKollection @MakeMyTripIndia @MakeMyTripTech

Booking id : NH[protected]

So it was our check-in day @summer house and was excited to have a great stay and service mentioned while booking but it turned off the impression of a 5 star hotel.

Firstly, nobody was cautious due to the COVID situation & they didn't checked the temperature. ITs a BASIC thing.

Secondly, I've booked a deluxe room with a balcony

But they have provided a room without balcony (ground floor room).

Note: Ground floor room is not called balcony room in any hospitality industry.

After I called to MakeMyTrip support team they have also not helped post which they connect me to Hotel general manager Mr. Samarth Singhal- he was obnoxious in treating and greeting guests, his snooty attitude degraded the image of the hotel and staff members.

I have traveled 350km far for this trip and after a binge discussion with Samarth and the team- who were not helpful at all, they have given me room w/o balcony.

After entering, the setup box was not recharged, I called reception multiple times but there was a delay to it not fixed,

Coming onto food, non-veg was not available and while ordering it was told that it will be available next day in lunch, however, it wasn't.

Whomsoever we ask for food or room or anything they come up with one statement " I don't know, I am new here ".

Room service is too slow,

An exception is everywhere and It was a non-satisfactory stay, a plethora of things were not acceptable. They should maintain the dignity of the hotel by keeping the above points in place.

Hi Team,

My name is Jayant Gusain and on the 16th of February 2021, I was trying to book my return ticket (Bangalore to Delhi to Bangalore) from the MakeMyTrip website,
Despite a successful payment (INR 9, 758 via my Credit card) the tickets were not booked and I didn't receive any booking ID.
When I reached out to bank, I was informed that the credit card transaction is successful from their end (the debit is showing in my account statement) and they asked me to check with the merchant (Make My Trip).
I have tried calling all the numbers which are given at the website but none of it has been helpful as its all IVR based with no option to tale to customer care executive.
How does a customer even reach out to Makemytrip support and how does one escalate within their management ? The only option seems to be to go to their CEO/Managements twitter handle and post our complaints.

Hi Team,

I done flight booking from Dehradun to Hyderabad for date of travelling 17th March but on 16th March I reschedule it for 20th March. On 16th March Rescheduling time I was doing payment of Rs 3086(apply coupon Real Amount 3300) which is failed from Makemytrip site as I apply coupon on it. but amount deducted from my account.

So I done payment of Rs 3300 again as support guy told Rs 3086 will be refund in 6-7 days.

its more then 7 months but still I don't receive my amount of Rs.3086.

I tried to contact by provide contact number many times also send more than 35 emails but no response.

Can you please take a look on it ASAP.

I already raise a complaint but it nit resolve - ID 2738625

Thanks,

I transferred my make my trip wallet amount to my bank account. They said they are gonna send it to my bank account in 10-12 working days. But it's been more than 3 weeks and I still didn't get my money into my bank account. I'm unable to get to them through phone call. since I stay out of India I'm unable to call them . They have only India toll-free numbers. And they don't have a customer service email address.

Recent stay at moksh sariska
This property is not a resort to stay for decent beings
they have associated themselves with MMT to hide what is actually going on there.
day time they are busy with shooting local objectionable dance items and night time is reserved for illegal activities ( i[censored] know what i mean)
receptionist was drunk from 5 pm itself and i guess his actual profession is P**p .

we felt like we booked a red light area for this cost, felt so terrible threatened.
people come there stay without reservation for ...

i m very much feeling cheated
trusting that i m booking through MMT
people were coming there at 12 AM talking vulgar .

we couldn't sleep whole night just wanted to leave that hell as soon as sun rises

no cordination between staff and drunk receptionist
people from outside visit there to stare the ladies staying there for which receptionist only helps

Hi,

With respect to my PNR CMGWXA, MakeMyTrip has not refunded INR 17, 744 for the cancelled flight from Indigo? MakeMyTrip has already received the entire amount from Indigo Airlines (see below response from Indigo).

Dear Mr. Prabhakar,

Thank you for writing to us.

With reference to your email, we would like to inform you that under the booking PNR CMGWXA, an amount of INR 17, 744 has been processed on 04 December 2020 to the virtual ID of the travel agency used at the time of booking.

Further, we request you to kindly contact the concerned travel agency to claim the refund.

In case of any assistance, feel free to contact us via email, customer care at[protected] and live chat option on our website.

Thank you for choosing IndiGo. Stay safe.

Best Regards,

Jitender Kataria

Customer Relations
InterGlobe Aviation Limited ("IndiGo")
Level 5 Tower D Global Business Park
M G Road Gurgaon Haryana 122002 India

www.goindigo.in

Rahul Prabhakar
Tel.: +91-[protected] (Mobile)
http://www.rahulprabhakar.com

I made a mistake on my hotel review that appeared in MMT website and request to kindly delete the same as I need to maintian my privacy. My booking ID are. NH[protected] and NH[protected].
my registered email id with MMT is [protected]@gmail.com.

Looking forward your prompt action.

Dear Team,

Yesterday i was trying to book 2 tickets from Bangalore to Kolkata from Make My Trip, After the payment money got deducted from my account and the tickets were not booked. I didn't receive any booking ID.
When i reached out to bank they told transaction is successful from there end and they asked me to check with the merchant (Make My Trip).
I tried calling all the numbers which are given in the website but none of it was helpful in talking to a customer care executive .
After which i tried messaging the team in the official facebook page of Make my trip and I received a message from them stating money has not reached them.
Now the blame game is on, bank is telling to talk to Make my trip and make my trip is telling to talk to bank.
But none of them are taking the accountability of my heard earned money.
Please help me here .

I was trying to book 2 tickets from Bengaluru to Kolkata from make my trip website. But as soon as amount was paid through internet banking after entering the OTP the amount got deducted from the bank and the page showed error in make my trip and the tickets were not booked.
After that I tried reaching the customer care numbers but none of them had option of talking with customer care executive.
When I enquired bank they are telling money has reached the merchant.
Merchant is not responsive enough to let me know what is the issue.
The amount deducted is Rs 8000.
Please it's a request to refund my amount.
I am a middle class person try to understand my pain and emotions..

I cancelled my ticket on 23 dec 2021 from port blair to delhi which i booked from make my trip they told you got your refund in 2 working days but after almost 54 day i didnt got my refund pls solve my problem asap

I booked a flight for 3 people including me from Coimbatore to Mumbai for 31st March 2020. This flight got cancelled by airline due to ongoing pandemic. I have received credit voucher of booking amount in my MakeMyTrip account. I am trying to book a flight for me using the credit voucher but it is not allowing me to use voucher unless i book it for all the 3 travelers as per initial booking. I spoke to airline but there is no such restrictions from their side on using the voucher for booking, as per them at least one traveler should be common as per initial booking. I tried to reach MakeMyTrip customer care using phone call and email but there is no response from there side. It's frustrating
of not able to connect to customer care to get the resolution and utilize the available voucher for my travel.

Mysel[censored]jvala Dhamne, I Booked Tickets for railway on 26/1/2020 From Nizamuddin Station to Nashik road Station, I made the payment but did not receive the tickets, Transaction ID: [protected]IGAKIUERL9 and a amount of Rs.5183.0 Since I did not receive the tickets kindly send me the refund for the same

Hi,

This is Satya Prakash. I had been following up several time regarding zero cancellation charges and it has not been honored for my booking NF[protected].

The main issue is no proper response has been shared by customer care. While cancellation also there was no help supported and I was asked to check directly with airlines.

Now when everything has been done the cancellation fee and all sorts of deductions applied. Since MMT zero cancellation hasn't been honored due to Covid pandemic or any reason you should at least consider the refund of this facility. This is very frustrating to hear NO response from MMT. Awaiting some positive response from your side.

I have made a booking where in the payment was completed the money were deducted but the end page was your order is awaited I did not get any notifications from MakeMyTrip that my money is safe or anything that might make me feel comfortable there was nothing except this there is just a payment reference number on contacting to make my trip they only assign bots which do not give a solution.

I booked return tickets to (Bangalore - New Delhi) on March 17 2020 as per the details being forwarded to you paying INR 6396. As per the directive from the Supreme Court of India, full refund should have been made long ago. I regret to say i have not received any refund so far,
On receipt of this mail, please ensure the full amount of INR 6396 is refunded to me without further delay.
Narayan Anantharaman
[protected]
[protected]@gmail.com

TUE, 31 MAR '20 BANGALORE TO DELHI 2h 45m

Indigo Airlines
6E-2988

BLR
BANGALORE
17:00 hrs, 31 Mar
Kempegowda International Airport
Terminal 1

2h 45m

Economy

DEL
DELHI
19:45 hrs, 31 Mar
Delhi Airport
Terminal 2

PASSENGER(S) PNR
E-TICKET NO. SEAT
1. Narayan Anantharaman, Adult WJH6NM
WJH6NM

SAT, 04 APR '20 DELHI TO BANGALORE 2h 55m

Indigo Airlines
6E-2839

DEL
DELHI
14:35 hrs, 04 Apr
Delhi Airport
Terminal 2

2h 55m

Economy

BLR
BANGALORE
17:30 hrs, 04 Apr
Kempegowda International Airport
Terminal 1

PASSENGER(S) PNR
E-TICKET NO. SEAT
1. Narayan Anantharaman, Adult MMHBTQ
MMHBTQ

IMPORTANT INFORMATION
• Check-in Time : Check-in desks will close 1 hour before departure.
• Valid ID proof needed : Carry a valid photo identification proof (Driver Licence, Aadhar Card, Pan Card or any other Government recognised photo identification)
• DGCA passenger charter : Please refer to passenger charter by clicking Here
• Beware of fraudsters : Please do not share your personal banking and security details like passwords, CVV, etc. with any third person or party claiming to represent MakeMyTrip. For any query, please reach out to MakeMyTrip on our official customer care number.
BAGGAGE INFORMATION
Type Sector Cabin Check-in
Adult BLR-DEL 7 Kgs 15 Kgs
Adult DEL-BLR 7 Kgs 15 Kgs
PAYMENT INFORMATION
• You have Paid INR 6, 396 | For Fare Breakup

Dear sir,
i have not received my refund from make my trip whereas go air had already send a confirmation regarding the same.
My refund is pending from make my trip.
I have received only Rs.400 from make my trip.

The following is still pending to be credited to me.
PNR-S1PTTR

Go air details-

BOOKING ID-NF[protected]
Invoice No: [protected]S1PTTR
Invoice Date: 16/01/2021
Amt-3, 676.00

Laxmikant jena
[protected]@rediffmail.com

We had bookings on GoAir from Leh to Delhi and as the flights did not operate, against our request airline hasT and the same acknowledged by MMT. MMT asked for bank details and after submitting the same, MMT is silent and not responding.
Refund request number[protected]

This is regarding Booking ID NN[protected].
Due to Covid, my airline refunded the money to Make My Trip in November.
First of all MMT didn't even bothered to process my refund on it's own.
When I contacted MMT in January'21 to process my refund- after providing all details, I received an email saying that my refund has been processed- will come in account within 5 days.

After one month, I have not yet received any money and now I have tried all possible ways to contact Make My Trip but not hearing any response from them. The web form is not working, the form that I am supposed to fill to retry the payment is not working. I have sent email to various ids, called but all to no avail.

I am keeping it short here.
I had a booked the following multi city tickets:
Ahmedabad - Mumbai, 11 Feb 2021, 6:00am (GoAir)
Pune - Ahmedabad, 11 Feb, 6:25pm (SpiceJet)

The GoAir flight got canceled without any prior intimation. I called form the airport in desperate situation and MMT staff Shravan told me there is no flight to Mumbai until 10am. My meeting was in Pune at 1pm with a former CM of the state. It was pointless to go, and my whole trip got cancelled. I went through a lot of mental agony.
Worse, MMT told me that the return journey's SpiceJet's refund will not be 100%. This is absurd. I am not at fault that I couldn't go, and now that I have not gone, why should I be paying for a return flight??
I have been trying to reach out to MMT but to no avail. I am very frustrated. This is completely unethical and I need not just the full refund of my flights, but also damages.
It is not the type of values I thought the country stands for. I am a law professor and will take it up seriously if not addressed.

My flight from Portblair to Mumbai got cancelled by Goair on 20 Dec and on the same day with contacted airline for refund and they processed to Makemytrip for both my PNR. Now i havr recd for one and other is still pending and makemytrip is giving weird and their executives are dumb who dont even know what to refer to and after 45 days i recd a call for which i was following up with then rigorously and nobody is interested in giving the refund. Nobody responds to my email nor calls and their refund team is sleeping sincr 45 days. I want 6477 in my account for PNR PYE78D booking id NF[protected]