MakeMyTrip India Complaints & Reviews

My refund was given back to my flight agent on[protected] today its[protected] still there is not responce from MMT and they keep on saying wait for 48 hours .. its almost 8days not but i have not recived my refund.. [protected] is my phone number and [protected]@gmail.com is my mail id

Money debited from bank account while booking ticket for Ranchi of Spicejet on 2nd February, 2021, but it showed in MMT site that ticket has not been booked, please let me know when I will get the booking money return to my bank account

Booking ID: NF[protected], Flight Cancelled by the Airline Vistara, MMT is working as third party to book the tickets, Its been almost 9 months still they are not refunding my amount. I tried contacting MMT almost 50 times, no customer support, no response on emails no chat support, I am clueless.

Please help me!

I had booked nagpur to pune flight ( booking ID - NF[protected] ) on 29/01/2021 . The MMT showed the payable amount of Rs. 6627/- and deducted the same, however invoice shared was showing only 6498/- amount. There is no mention of extra rs. 129/-
Please share correct invoice or refund 129/- rs.

The same issue happened today. As i booked another flight from Mumbai to Delhi (Booking ID- NF[protected] ) the invoice shows 39 rs lesser than the actual amount MMT deducted from HDFC credit card.

Kindly help and share correct invoices or refund the extra amount which is not mentioned in invoices.

Thanks

I initially booked my return ticket from Boston to Chennai for 7th of December via booking reference VV2WGJ through make my trip(Rs.68, 857 for both ways and hence the price of single way came to Rs.34, 428.50)

On 15th March 2020 I postponed to 3rd April 2020 by me due to health issues by paying USD 100 more (hence the cost of return ticket was Rs.41, 428.50 approximately assuming the USD conversion rate was 7000 at that time)
On 18th March 2020 British airways cancelled the ticket due to international lock down in India. I have applied for the e voucher equivalent to the ticket price on the same day. British airways sent me a confirmation mail that my future travel voucher was under process and I will receive the same in the next seven days, which I have not received till date.
British airways sent me a mail on 25th June 2020 that the refund should be processed only through my booking agent which is Make my trip.
Make my trip has the following email ids in their website and I have sent a mail to all the 3. The response is given below:

[protected]@makemytrip.com - no acknowledgement received

[protected]@makemytrip.com - mails bounced back stating that there is no such id.

[protected]@makemytrip.com - the auto response is pasted for your reference:

"Thank you for contacting us. We request you to visit the My Trips page via app or website for your booking related query."

I registered a compaint through make my trip app for claiming my refund. They have responded to me on 16/12/2020 with the status "response awaited from airlines" from a noreply email id to which we will never be able to write back. Most of the help line numbers given in their website are wrong and the toll free number takes us to IVR facility only and we will never be able to talk to any of them.
It is going to be one year now and Iam made to run from pillar to post by make my trip. Iam attaching the word file which contains the mail confirmations I received from British airways and make my trip. Request you to help me in getting my refund of Rs.41, 428.50 at the earliest.

I did a bus booking on 2 February 2021 for delhi from mehsana for 7 February 2021 . My money got deducted from account but didn't got any information regarding my bus ticket .

I booked 2 tickets from MMT app for 13 th feb 2021 (Ahemdabad to Bhopal flight - 6E7166) on 1st feb 2021. Payment was done through BHIM app (screenshot attached). After the payment made, money got deducted from my Bank account but booking ID didnt generate and i have not received ticket till now. I have been continuously following up MMT on facebook and Twitter as no formal procedure is in place to directly call to customer care. I want my money to get refunded as no ticket has been booked against the payment that has done from my end.

PNR-ITQ3UI refund amount not yet credited to my account. The link your sharing for bank details not working, Mail sent with photocopy of the error message.No response from your end.

It has been more than 1 and half month since I requested transfer of my funds from MakeMyTrip to my bank account and I have not yet received my money.

MakeMyTrip has cheated me and no one is picking up from their customer care. Please help.

I had 24443 rupees balance in the wallet of MMT. I clicked on the tab to transfer that amount to my bank. The moment I clicked on the transfer button, wallet showed zero balance. After that I received a mail with a link to open a page and submit mg credentials only after that the MMT would initiate the transfer. When I clicked on the link, the page couldn't open. It says, oops! Something went wrong try again. I tried several times, bug the same message appeared. I tried to call the customer care, but its all computerized meaning, in no way you can talk to the customer care assistant.

My booking id: NN[protected]

I tried to contact through facebook, they replied and sent the link, but it did not open either. Most of the time, the facebook reply is automatic and sometimes they reply with a note that they are trying their best to resolve the issue.

My name: Rishi Prakash
Contact no: [protected]

I have received flight ticket cancellation charges of RS.3000 each for my 4 PNR from Goair. Which should be refunded ny MMT to my credit card. But MMT is not ready to refund it.

I have booked flight ticket through MMT on 12th march.. AirAsia has already refunded money to MMT.. NOW MMT guys are not refunding money back..

Hi,

I had booked a flight from Delhi to Kolkata on Indigo Booking IDNF[protected]. However when I am checking now I found that I was charged twice for the same flight. The fare was Rs 5503/- and when I checked the Trip page the amount is showing as Rs11006. I also checked my card details and it also shows Rs 5503 debited twice.

I have attached the invoice and screenshots of the relevant details. Please check...

I booked a air ticket on 7.11.2020 using ICICI credit card for the sector Bangalore to Hyderabad in spicejet vide PNR : EYJP5J. Since flight was postponed, I had to cancell the ticket. I understand that spicejet has already refunded the amount Rs.2662. The amount is pending at your end.
It is requested to refund the amount to ICICI Credit card account Number : [protected].
Once again requested to refund the amount at the earliest to continue my patronage with makemytrip
Regards
C.GUNASEELAN
[protected]

Below mentioned Transaction was not authorised by me and the money is deducted. I have enquired from the bank and the below receipt is attached for reference.

I have tried calling the customer care team but no response or resolution has been given from a week. Please help me urgently as it is a big amount that got deducted and I am facing financial problems.

Bank Has responded on the same day but no response from Make My Trip team on the resolution. As a customer i feel cheated by the Firm.

**************Transaction Reciept**********************

Dear Valued SBI Debit Card Holder,

The below transaction has been done using your SBI debit card.

Description Value
Terminal Owner Name MAKEMYTRIP (INDIA) PVT
Terminal Id MKNIADDC
Date & Time Jan 23, 2021, 22:00
Transaction Number 648388
Amount (INR) 49807.00
Last 4 Digit of Card X1620
Transaction Type PURCHASE
Channel POS / ECOM
City [protected]
Location MAKEMYTRIP (INDIA) PVT

I made a booking through MMT on 6th December 2021 for my flight on Indigo, booking id - N[protected]. Later the airline rescheduled the flight to another date, and subsequently, I also made a date change to my booking directly with Indigo as the option was not available on MMT. There was a difference in fare and Indigo refunded the amount back to MakeMyTrip the same day.

When I called indigo to check the status they mentioned that it has already been processed from their end and gave the refund reference number[protected]. I tried calling make my trip multiple times, but they will not connect me to a customer care agent saying that all queries can be resolved from the app but the stupid app won't even show my bookings in the trips section. MMT is just ignoring any issues that are not listed in their automated chat or app and providing no alternatives to the customer.

It's been more than a month and I still haven't received my refund.

Sir the bus experience was pathetic, the below mentioned issues which I could find, please note take the same and do the needfull and return my money :

- during this covid time, the bus was not cleaned and dirty too.
-Ac was not working all time, although I have paid for AC
-Inner Glasses window was not there at the top, causing the whole journey troublesome.
- the slider of the cabin was not working properly, during the whole night I have to slide them 40 or more times, which disturbed the whole night sleep
- charging point of the phone was not there
- bus was late too, as per scheduled time in picking and departing
- my destination was Narol, however bus was never reached at the narol(they departed us earlier narol)

I hope the above-mentioned reason and raises the serious concern.

For any further clarification feel free to contact me

Regards
Rajshekhar
Mai [protected]@gmail.com
Date of journey 26.01.2021
From to : ajmer to Ahmedabad
Booking idd Nu[protected]

I had booked return ticket from Chennai to Bucharest for travel date 06-11-20 and return on 10-11-20 in Qatar airways on makemytrip.com vide booking ID NN[protected]/ PNR no OUCEZM on 25-02-20. In view of COVID restrictions, flight was nonoperational and tickets were cancelled by airlines. I was informed by Qatar airlines vide CAS 1464034-L2X4Y0/ CRM[protected]that refund amount has been credited to makemytrip and refund has to be credited by them. Makemytrip doesnot entertain any phonecall or email regarding my complaint. Kindly order them to refund my amount without further delay.

I had booked round-trip flight tickets through MMT App from Bangalore to Dubai on 20th Feb 2021 and Return on 26th Feb 2021.
We booked tickets with hope to attend GULFOOD21 expo, unfortunately the increase in COVID cases and heightened restrictions in Dubai (UAE) has put an halt on our trip basis safety measures. While I tried cancelling my ticket on MMT App, it mentioned significant deduction amounting to Rs.1608/-, (MMT Cancellation Fee 649 & MMt Convenience Fee 949). Whereas I had booked another ticket (Ref:[protected] with Emirates website directly and cancelled it for the same reason (COVID) and Emirates have refunded the complete amount without any deductions whatsoever.
There is no customer care to address queries, no email response and nothing being done to refund our money and they are looting all customers like this by running a fake company.

I did my booking from Make My Trip India for ITC Kohenur Hyderabad on 24th Jan and did full payment online and I have received an email confirmation from make my trip however when I called ITC Kohenur they said they haven’t received any booking from make my trip on my behalf. I want make my trip to work with ITC Kohenur hotel Hyderabad and get my hotel booking confirmed at the earliest