MakeMyTrip India Complaints & Reviews

I booked a round trip from Ahemdabad to Chennai from MMT last march month. Due to corona flight didn't take off. I entitled to a refund but MMT just delaying my refund for one year. (Booking ID : NF[protected]). As per the customer executive every time they raised a refund request and proceed. But I never get my money in my account.
More than 25 times complained at various platform like Facebook, Instagram, Twitter, and customer executive.

I was booking a flight from Mumbai to Chandigarh. I finalized the flight, travellers as well as the seats. After payment, I received the tickets from MMT which were for a different flight. I want full refund as this is a mistake made by MMT.

Flight booking
Traveller name - jayashri garje
PNR NO- ZG6WYA
Booking by- Kalpesh vijay manjarekar
Booking id - NF[protected]
Booking date[protected]
Booking time - 08:20:38 PM
Booking amt - 3432rs

Pleaseee refund my payment on my account immediately, I I'll request you

I have booked a flight ticket through MMT App from Bangalore to Mumbai for 07.01.2021 and then I had rescheduled it for 08.01.2021.

While Rescheduling the flight I have paid Rescheduling charges on MakeMyTrip App. I (I have shared a screenshot of payment for your reference).

But when I was checking-in at Airport, GoAir representative told me that payment from MakeMyTrip was not reflecting in their system and you have to pay the Rescheduling charges.

I had called MakeMyTrip support team and asked for assistance on the above issue and MMT Rep. told me to pay the Rescheduling charges to GoAir and then MMT will refund your amount.

I have also attached a payment receipt of GoAir with this mail.

And I have also mentioned the ticket id generated during my call with MMT Rep. for your reference.

Please initiate my refund request at the earliest.

Please find below PNR and Booking ID for your kind reference.

PNR No: SY5GGG
Booking ID: NF[protected]
MMT's Ticket ID during my call while :[protected]

Regards,
Pratik Atha
Mob: +91-[protected]

I had purchased two return ticket through Makemytrip in Air India flight for my parents in law from Kolkata to Madrid on 15th February 2020 with the return flight on 28th April 2020. They had travelled to Madrid on 15th February but due to COVID-19 caused lockdown, air India cancelled the return ticket from Madrid to Kolkata on 28th April.
PNR: YFKBY
ticket number: 098-[protected] (ASOK KUMAR PANJA)
098-[protected] (SUMITA PANJA)
I had raised a refund request on Makemytrip on 19th August and received a response that my refund application (RA) vide reference number [protected] / [protected] has been raised with the airline and I will get the refund within 45-60 days. However I have not received any refund till now and when I tried to call to Makemytrip customer care, it always gives an automated response only. Please process my refund request as soon as possible.

Hi,

Reference: Booking ID NN[protected]

I have been trying to get in touch with make my trips customer care for a while but to no avail.

We booked flight tickets for my husband, child and me in Feb for April, but the lockdown was imposed. Hence the flights were not operational. Then we had to put more money and make another booking for July which again was not operational due to lockdown. Overall I have spent about1.5 lakhs. Please understand this is not throw away money. I know make my trip didn't call the lockdown, but they did take the bookings, twice. Since April I've been asking for my money. It is a huge loss to me and is hard earned. In August, I surprisingly got in touch with an agent over the phone who guaranteed that my money will be refunded in 20-25 days. In November they sent me an email saying that they will refund after a penalty even though flights did not take off. However I didn’t get the money back.

Now I asked to reissue our tickets as we got our visa extension. But again they are not reissuing and saying that the airlines which is Air Canada is working on it. Please help to reissue otherwise our visa’s will expire again.

I’m not asking for refund now. Just reissue my tickets, I’m also willing to pay difference if any. I have limited time only before my visa expires again. Please help.

As per MakeMyTrip website, the refund was completed on 18th Dec. but the amount has not yet been credited to my account as of 21st Jan.
There hasnt been any reply from MakeMyTrip on my repeated attempts to contact them. Their 24X7 hotline is not responsive and there is no support person available to talk to me.

What do I need to do?

Date:18th Dec 2020
TxnRefNo:[protected]

Good morning sir,
yesterday, i have tried to book from makemytrip on booking of air ticket for indore-chandigarh sector on 20/01/2021 through internet but the message received by me is failure of payment but my account was debited for rs.4293/- and i have not received ticket for this sector.The particualr of this transaction is as under:
date 20/01/2021 amount rs.4293/-
[protected]inb
makemytrip (india) pvt. Ltd.
[protected]igakhthfy2

Refund amount not recived since October 2020 airline alreadybrefund the ticket. As per my bank MMT refunded the ticket to ther merchank bank not to customer's bank. Kindly look into it asap without further delay . Hoping for a quick response.

I have booked 2 tickets on 27 feb 2020 for journey on 6th may 2020 bearing booking id Booking ID - NF[protected] and NF[protected] from Delhi to Srinagar by SPICE JET SG 957 through Make my trip.Due to cancellation of all flights for Covid 19 .Now i trying to book ticket of same passengers from Delhi to Srinagar since last 2 days but the Make my trip displayed a condition as "Restrictions on New Bookings
You can book new flights...

I had purchased a ticket with air india through make my trip on feb 8, 2020 . And the flight got canclled in april due to covid 19 . I asked make my trip to cancel my booking and provide refund but did not get any assiatnce from them regarding my refund as its always been a challenge to contact MMT on calls or emails so i contacted airline directly and after lot of followups which suppose to be done by MMT rather than I . After checking with airline They informed that full refund of the ticket got refunded to MMT on October 20th. I haven't recived any notifications from MMT and after chasing them on email I have been told that its been credited my bank . Upon checking with my bank they told me that they hav not received any refund amount from MMT as they credited the ticket amount to their Merchant's bank not to customer's bank. I am really fed up of running back an forth between MMT and my bank. Please have courtest to reply and please resolved this asap. There shouldn't be delay now as airline already refunded my ticket in october.

Flight cancelled but refund not credited to my account... I got refund message on 30.12.2020 subsquently asked for bank details which was provided by me but till date have not received refund amount

On 13 th January 2021 I booked 3 train tickets but cancelled due to long waiting. Today is 20th January still haven't received refund.
Details are
Makemytrip ID- jaspreet6298
Booking ID- NR[protected]
IRCTC PNR- [protected]

My mobile number- [protected]

On 13 january 2021 I booked the 3 train tickets but I cancelled due to long waiting. Today is 20th january and I still could not got my refund.
Makemytrip ID- jaspreet6298
Booking ID- NR[protected]
IRCTC PNR- [protected].

I booked flight from Imphal to Delhi with amount of 1 lakh and it was cancelled automatically
MakeMyTrip refund only 93k deducting some money without any reasonable deduction
I’m looking forward refunding the full amount

I was booked on wrong flight through make my trip travel agent on 10 Jan BA 138 Bom - LHR, BA 285 LHR - SFO . PNR UXXRFP . when there was travel ban for pax travelling from UK or Europe to USA due to covid - 19 why did agent Mr. Navi Hussain booked the ticket through UK sector, why did agent gave me wrong ticket when he was asked about flight are pax travelling to USA on tourist visa he has given confirmation that yes he is taking the bookings and pax is travelling on tourist visa to USA . As per airline it was told that they are not accepting pax for USA tourist visa via UK and Europe, as per airline make trip have cheated me and they are cheaters. still i am suffering now it is 10 days my issue is not solved . and i wanted to go on emergency basis .

staff Mr. sameer khan sent an email that after 24- 48 hours i will get the confirmation but still there is no reply . then there was manager MS paromita chakraborty she also gave 2 days time, i had emailed her but there is no reply from her side .

If your staff has done the mistake why will pax suffer, you have to arrange ticket for me for next available flight through your staff who has done the mistake why make my trip is not getting involved in the pax situation and problem, some head of the department should look in to the concern why are you making pax wait for your staff mistake .

make my trip should refund or give pax next available flight .
make my trip should reply on the situation? make my trip does'nt know what is emergency of a pax in emergency situation also you treat pax in such a way that you don't reply . there is no reply call or message from the agent Mr. Navi Hussain who has made wrong bookings and who has put the pax in trouble in emergency situation.

I am yet to get refund for my booking umber NF[protected] even though the same has been cancelled during the lockdown period. Makemytrip has been promising a refund since then and have not done the same. The flight was 2 way from Ahmedabad to Kochi for self, wife and Two kids.

Need a resolution

Poussin Punnose

I have a credit voucher available to travel before 28 feb 2021, however every time I try to reschedule my travel I get an error that no flights available on MakeMyTrip. I sent them an email asking to refund my amount in such a scenario, but MakeMyTrip has stopped supporting on emails and by contacting on customer care as well there is response from executive and call gets disconnected automatically. Now I would really like to get my refund back.

Make my trip has not yet refunded my full money even after airlines has released the full refund to make my trip. And no way to contact Customer support agents only chat bot is available which is useless. Moreover all the 24*7 helpline numbers mentioned on their official website are not working.

Refund was credited to my wallet and reversed.
Several reminders given, without any useful outcome.
Pl look into the matter and do the needful at the earliest.
Copy of Letter from your agent given below:

From: Gaurav Kumar
Date: Sat 26 Dec, 2020, 17:45
Subject: Reference No.[protected] : NF[protected]
To: RASHEEDUNNISA BEGUM

Dear Mr Customer,

Greetings from Make My Trip!

This mail is in regards to the query that you have raised against the booking id-NF[protected] regarding the refund. The following refund has been processed from our end and it would be credited to the bank account that you have shared with us anytime within 07 working days.
INR-7799
RRN-[protected]
INR-8014
RRN-[protected]
INR-773
ARN-74332740315005256865282

We sincerely appreciate your time and patience.

Thank you.

Regards,
Gaurav Kumar
MakeMyTrip.

So far nothing is credited to my account.