MakeMyTrip India Complaints & Reviews

Booking ID : NF[protected]
Travel date : 16/06/2020
Booking date : 05/06/2020
No of passengers : 02
Flight operator : SPICE JET
PNR NO. :HGLRQX
Spice jet has claimed that they have credit the cancellation amount in my credit shell account, but that cannot be used on spice jet website because the booking was made through Make my trip. But I do not see any option on make my trip to use my credit shell amount.
Either they refund me my complete money or they should transfer it to my make my trip wallet.

I tried to book a flight ticket in Make Mytrip website. The payment has been done but ticket booking was failed. I contacted my bank for the above transaction. They confirmed the settlement of the same transaction. Moreover, I couldn't contact any customer care of the Make My trip for the past 2 months. Please register the complaint against Make Mytrip. The details of the transaction are given below.

Transaction Date :25.11.2020
Amount: 9, 069.00
Avenues India -http:// MUMBAI IND
ARN:75260770330004596330280
Authorization Code: 023106

Please refer to make my trip Booking ID NF[protected].
I have booked Air India Flight AI-469 from Delhi to Nagpur on 31st Oct 2020. Airline PNR is 098-[protected].

Basically, I was traveling from Wuhan (China) to Delhi by Vande Bharat Mission Flight number AI-1315 dated 30th Oct 2020. Then I have connected the flight to Nagpur. The flight from Wuhan delayed departure and reached late to Delhi on 31st Oct 2020 morning. Once I reach to Air India check-in counter they refused to give a boarding pass and asked to go to Air India ticket booking counter to cancel the flight. After reaching to their office AirIndia gentlemen listened to my story and canceled the flight ticket and issued me a full refund document stating that I need to show this document to Makemytrip to enable them to release a full refund. This document is attached for reference.

I raised the full refund claim with Makemytrip against claim reference number[protected] . Since then I am chasing them for a full refund, but unable to get it. They are saying Air India rejected the claim. When I contacted Air India, they said the claim is open. I have attached an email communication from Air India where it is clearly mentioned "Your ticket status is showing open for use"

I have written many emails to Makemytrip, talked to their customer service representatives, but there is no use.
Please help me out from this situation as MakeMyTrip is fooling me.

Regards,
Sandeep Dhote

Hi,

I had done following three bookings and subsequently airlines had cancelled these flights due to lockdown. Have not received the credit so far. When I contacted Airlines, they asked me to check with Makemytrip:

Booking ID PNR No. Date of Travel Sector
NF[protected] VDFENG 28th Mar '20 BLR to IXE
NF[protected] YEC2XT 29th Mar '20 IXE to BLR
NF[protected] WGK34S 29th Mar '20 IXE to MAA

Would like to have these refunds immediately. Am unable to reach any of your Customer care executives...

Warm regards
Chandra Sekar K
[protected]

For Booking ID - NF[protected], I have paid partially through my credit card and partially through MMT wallet. However due to Covid this booking (done in Jan'20) got cancelled and the refund has been issued in Jan'21. However in the meanwhile my wallet money became liable to expire but coz I didn't had the opportunity to utilise the same wallet money as it was pending for reversal hence this shouldn't be shown as expired. But while refunding me for this cancelled booking, my wallet money has been shown as expired and therefore this is not a right thing.
Hence kindly add this wallet money to my wallet and allow me to use the same.
For amount paid through card, as you can't reverse to original source...you have asked me for bank/wire transfer details and also to authenticate the same using OTP which i should receive on my registered mobile number. However my registered mobile number is not active, hence can't validate the banking details therefore requesting you to either transfer the money to original source or allow me to send the details through my validated registered email address.

Looking forward for quick response.

I booked a round trip between Indian and Ukraine on 6-2-2020 which was to fly on[protected] but got cancelled by the airline (AIR ASTANA) itself due to COVID and I have been waiting for the refund for so long now. The amount is approximately 42000INR and i need the money urgently now.

I'm unable to use 'Credit Shell' amount for a booking done through MakeMyTrip on the Spicejet airlines.

The flight date was[protected]
Booking ID : NF[protected]
PNR No : XITW8R-8G-657 and 658

But the flight was canceled due to COVID19. eTicket is attached.

I opted for the 'credit shell' option. Spicejet is showing the refund amount (Rs 20223) on their site.

But when...

I had made flight booking from Mumbai to London via Air Andia on MakeMyTrip. The flight was cancelled by AirIndia and MakeMyTrip initiated refund to me. The refund calculation was incorrect and on reaching out to MakeMyTrip they confirmed the same and informed me via mail that amount of Rs. 3360 was remaining to be refunded and it will be refunded after 30 days. I have mail from MakeMyTrip confirming the same and this mail was sent to me...

D/sir's,

I'd purchased ticket but cancelled from your end as detailed below :

Dear Sagolshem Sukumar,

We regret to inform you that your flight booking NF[protected] has failed. We apologise for the inconvenience caused.
Please be informed that we have initiated the refund of INR 9136 and you will receive the same as per your bank's processing policies.

Further I've not received till today any refund. Pl look into the matter & do the needful without delay.

My Name is Pramod Singh, I have booked Bus Ticket from MakeMyTrip Mobile Application Booking ID NU[protected] Reference PNR 26V8CTZ3 for Journey from Mumbai to Pune, I have booked Bus ticket from Mumbai to Pune in Shivshaahi AC bus from Mumbai Maitri park to Yervada, Pune. I paid 300₹ online, but without any intimation Bus got changed, and now I am traveling in Non-AC ST Bus of Maharashtra State . So requesting you to please refund my balance amount which I have paid extra for AC bus ticket booking.

On 21 january we booked tickets for 5 passenger from udaipur to raipurthorugh make my trip indigo flights. The amount of rs 29105.00 has been deducted from our bank account but we havent recieved ticket confirmation or pnr. there has been no reply from make my trip also no customer care service is available or giving required information.

I booked a round trip from Ahemdabad to Chennai from MMT last march month. Due to corona flight didn't take off. I entitled to a refund but MMT just delaying my refund for one year. (Booking ID : NF[protected]). As per the customer executive every time they raised a refund request and proceed. But I never get my money in my account.
More than 25 times complained at various platform like Facebook, Instagram, Twitter, and customer executive.

I was booking a flight from Mumbai to Chandigarh. I finalized the flight, travellers as well as the seats. After payment, I received the tickets from MMT which were for a different flight. I want full refund as this is a mistake made by MMT.

Flight booking
Traveller name - jayashri garje
PNR NO- ZG6WYA
Booking by- Kalpesh vijay manjarekar
Booking id - NF[protected]
Booking date[protected]
Booking time - 08:20:38 PM
Booking amt - 3432rs

Pleaseee refund my payment on my account immediately, I I'll request you

I have booked a flight ticket through MMT App from Bangalore to Mumbai for 07.01.2021 and then I had rescheduled it for 08.01.2021.

While Rescheduling the flight I have paid Rescheduling charges on MakeMyTrip App. I (I have shared a screenshot of payment for your reference).

But when I was checking-in at Airport, GoAir representative told me that payment from MakeMyTrip was not reflecting in their system and you have to pay the Rescheduling charges.

I had called MakeMyTrip support team and asked for assistance on the above issue and MMT Rep. told me to pay the Rescheduling charges to GoAir and then MMT will refund your amount.

I have also attached a payment receipt of GoAir with this mail.

And I have also mentioned the ticket id generated during my call with MMT Rep. for your reference.

Please initiate my refund request at the earliest.

Please find below PNR and Booking ID for your kind reference.

PNR No: SY5GGG
Booking ID: NF[protected]
MMT's Ticket ID during my call while :[protected]

Regards,
Pratik Atha
Mob: +91-[protected]

I had purchased two return ticket through Makemytrip in Air India flight for my parents in law from Kolkata to Madrid on 15th February 2020 with the return flight on 28th April 2020. They had travelled to Madrid on 15th February but due to COVID-19 caused lockdown, air India cancelled the return ticket from Madrid to Kolkata on 28th April.
PNR: YFKBY
ticket number: 098-[protected] (ASOK KUMAR PANJA)
098-[protected] (SUMITA PANJA)
I had raised a refund request on Makemytrip on 19th August and received a response that my refund application (RA) vide reference number [protected] / [protected] has been raised with the airline and I will get the refund within 45-60 days. However I have not received any refund till now and when I tried to call to Makemytrip customer care, it always gives an automated response only. Please process my refund request as soon as possible.

Hi,

Reference: Booking ID NN[protected]

I have been trying to get in touch with make my trips customer care for a while but to no avail.

We booked flight tickets for my husband, child and me in Feb for April, but the lockdown was imposed. Hence the flights were not operational. Then we had to put more money and make another booking for July which again was not operational due to lockdown. Overall I have spent about1.5 lakhs. Please understand this is not throw away money. I know make my trip didn't call the lockdown, but they did take the bookings, twice. Since April I've been asking for my money. It is a huge loss to me and is hard earned. In August, I surprisingly got in touch with an agent over the phone who guaranteed that my money will be refunded in 20-25 days. In November they sent me an email saying that they will refund after a penalty even though flights did not take off. However I didn’t get the money back.

Now I asked to reissue our tickets as we got our visa extension. But again they are not reissuing and saying that the airlines which is Air Canada is working on it. Please help to reissue otherwise our visa’s will expire again.

I’m not asking for refund now. Just reissue my tickets, I’m also willing to pay difference if any. I have limited time only before my visa expires again. Please help.

As per MakeMyTrip website, the refund was completed on 18th Dec. but the amount has not yet been credited to my account as of 21st Jan.
There hasnt been any reply from MakeMyTrip on my repeated attempts to contact them. Their 24X7 hotline is not responsive and there is no support person available to talk to me.

What do I need to do?

Date:18th Dec 2020
TxnRefNo:[protected]

Good morning sir,
yesterday, i have tried to book from makemytrip on booking of air ticket for indore-chandigarh sector on 20/01/2021 through internet but the message received by me is failure of payment but my account was debited for rs.4293/- and i have not received ticket for this sector.The particualr of this transaction is as under:
date 20/01/2021 amount rs.4293/-
[protected]inb
makemytrip (india) pvt. Ltd.
[protected]igakhthfy2

Refund amount not recived since October 2020 airline alreadybrefund the ticket. As per my bank MMT refunded the ticket to ther merchank bank not to customer's bank. Kindly look into it asap without further delay . Hoping for a quick response.