MakeMyTrip India Complaints & Reviews

Hi Team,

Sending you this email for cancellation and refund of my ticket.

SANDEEP KAUR GILL (PNR: 5NNOME) (Ticket No: [protected] )

Today evening when I went to the airport to board my flight AIR INDIA refused me to board the flight stating that the name of my passport is mentioned Sandeep Kaur and on the ticket it says Sandeep Kaur Gill and so that is a miss match and AIR INDIA can’t make any changes on the name and will have to ask the service provider to amend the changes for correction of name.
It’s been over 3 hours that I tried reaching makemytrip customer care number for UAE and got no success to connect to any one.

It’s been a very unpleasant experience from Makemytrip customer care in an emergency situation and that I have been traveling to Dubai with the same name since the time I have been married and even my last trip with AIR INDIA on the 21st of April was with the same name.

I got the massage from the management supervisor on the floor that India immigration have changed their rules and if there is a mismatch in the name Indian immigration will depot me. Just to clarify I travelled with the same name ticket from India on the 21st of April and there was no issue as such and again it was AIR INDIA.

MY QUESTION IS IF I AM AN INDIAN CITIZEN, RESIDING IN INDIA, TRAVELLING ON A TOURIST VISA TO VISIT MY HUSBAND WHO WORKS IN DUBAI WHERE WILL THE INDIAN IMMIGRATION DEPARTMENT DEPOT ME ? Had that this would have been the case me travelling from Mumbai to Dubai I could have understood that Dubai immigration could have done that.

Request you to cancel my ticket and initiate a refund in this case as your online platform has not been allowing me to cancel the ticket and ask me to speak with customer care which is useless.

Regards,
Sandeep Kaur Gill

I booked 2 two way tickets from Hyderabad to Montreal(Canada) via London(HEATHROW) for 4, 91, 368 rupees with booking id:NN2F1DUBN8BZ6V288313, ETICKET numbers:125-[protected] and 125-[protected], PNR number is NDNMYM. The onward journey is on 9th July 2022, and the return journey is on 12th Jan 2023. The return journey flight is delayed by more than 24 hours so after much consultation with the make my trip call center, we were told that we will get full refund as per the British airways policy. So we went ahead and cancelled the flight on 7th Jan 2023.The refund is processed on 18th Febrauary after our repeated calling again and the refund amount issued is ₹48554. We lost lot of money because of wrong guidance.

Makemytrip Booking ID NL[protected]
Dear Sir / Madam,

Its regarding our above Booking ID dated 09/03/2023 for our Honeymoon trip to Maldives from 15/05/2023 to 19/05/2023.

On 14/05/2023, we have received confirmation email from Makemytrip about our trip along with detailed itinerary and to do list.
When we reached Mumbai Airport today, to our shock, it had been informed by Air India authorities that Flight No. AI-267 (From Mumbai to Male) had been terminated.
Makemytrip never informed about the termination of Flight No. AI-267 and respective return Flight AI-268 (Male to Mumbai). Instead, you have sent us confirmation / reminder mail dated 14/05/2023 for our forthcoming trip.
It’s really unfortunate for us to spend our valuable time in travelling all the way to airport, at airport enquiring about our flight with Air India officials, later wasting our time trying to contact the booking in charge, who never responded.
Later, we spoke to your customer care executives, we had been given the choice of alternate flight for 16/05/2023 as well as early return flight on 19/052023 OR to cancel our booking.
Finally, we had to sacrifice our honeymoon by one day not intending to spoil anymore further.
You have hampered spoilt our honeymoon mood which is once in anyone’s lifetime. We were anxiously looking for our joyous trip. Moreover, instead of providing alternate arrangements, you have further hurt our sentiment.

In this regard, we seek explanation from Makemytrip on the following.

1. As per Air India officials, they have communicated to you regarding termination of flight. Why it had not been communicated to us by you in advance?
2. Why did you send email dated 14/05/2023 regarding confirmation of today’s trip?
3. Why there is no timely support from your end?
4. Instead of booking return trip on 20/05/2023 instead of 19/05/2023 due to the delay in our trip to Male by one day, why you are offering us shorter trip due to your fault?
We seek your reply immediately.

REGARDS

SUSHANT BARI
[protected]/[protected]

I have booked a holiday package with MMT. ( Booking IDNL[protected] This package comprises flights, hotels, road transfer etc. 100% payment is made by me.
Now MMT is saying that GO First airline has some issue, so we can provide flights for this holiday package and asked me to make my flight arrangements. When I booked the package, its whole and sole responsibility of MMT to handle it end to end. As everything is booked by MMT, now they have to arrange flights for me for this holiday package. If MMT is not ready to do that, I need my 100% money refunded.

Either MMT should book my flight tickets OR refund my 100% amount.

Dear Sir

I booked a flight from Amritsar to Mumbai one month back for 7th May
on 6th i come to know the AIRLINES cancelled the flight. I had to suffer and book 3 tickets at the cost of 36000/- double the price.

Airlines confirmed they have paid to Make my trip and contact your agent

Now Make my trip agents are reading the script provided to them that they have specialized team working on the refund and we will get the refund but not confirming the time till when.

I have been contacting them on regular basis and agents are so arrogant and rude that they are harshly reverting

please HELP

I used make my trip India to book a waiting ticket of train from chenai to hyd. Which was obviously covered under trip guarantee which guarantee to refund you the 3x amount if the ticket did not gets confirmed.. as promised I get the refund amount when my ticket for cancelled automatically after the chart preparation because it was still wait listed. I got ticket amount in my bank but with the deduction of trip guarantee amount which was...

Hello sir/madam I have booked Senhor Angelo resort Goa through make my trip with booking id NH[protected]. Booking was from 21 jan 2023.Resort refused to allot room in midnight as manager told that he have not got any mail from make my trip. I called customer care and I was promised my refund of Rs 3800 and as a gesture told me to book another hotel for which I will be given reimbursement amount of Rs 6800.I have mailed all the bills and another hotel bill of Rs 6000 but it's more than 1 month I have not got any response from them.

Dear sir,
I booked whole holiday package through make my trip for may 30, 2023. They book my flight through Gofirst, now they call me that u should book ur flight from other carrier as amt stuck in Gofirst. They only want to settle land part except flight amt. But in this case I pay to MMT not Gofirst, they book gofirst as a part of holiday package.
Help me out to refund whole fare, as they are not able to provide alternate solution.

Dear Ms Neha,

Still I have not received any reply from your side and now it has been already announced that go first flight will not go further fly so what is the solution you are giving to your customer kindly confirm by immediate respond so that accordingly I can plan my holidays

Booked 4 AC Rooms on 18-Feb-2023 - PNR: [protected] Booking ID: NH[protected]
Modified to 3 AC Rooms on 14-May-2023 - PNR: [protected] Booking ID: NH[protected]
But PNR reflects 3 Non AC Rooms. Not sure where the issue is. Property reps are asking us to reach MMT. Not Sure of the way to reach them with the time constraint. Request help in ensuring 3 AC rooms are confirmed as part of PNR: [protected].

Booking ID: NL[protected]

Had the worst experience with mmt in my life or specially with 'luxury tours'.

1st day at arrival I wasn't provided with drivers number and also no mmt representatives were picking up my call, after waiting for an hour 1 called back and said that I arrived at terminal 3, and am supposed to go to terminal 2 coz my driver is waiting there. So I tool all my luggage and got to terminal 2 and driver went back to the city saying he was waiting at terminal 3 for me. So because of this miscommunication I had a bad start...so they got me a refund of 4k for the taxi I had to take to go to the hotel

6th day in marina bay sand my cell got switched off, so as per the time provided by the driver we reached 5 minutes early, but as he wasn't able to CONTACT us, he didn't even bother to look around for us and went away, so had to take a taxi again for the hotel (didn't get any refund for that)

7th day at sentosa Island: we weren't provided any details about the tokens and how to use them, (NO DETAILS WHATSOEVER)...After reaching there when they checked our tickets, the tokens were already used up and we were not able to get in, 1.5hrs passed by & as my wife and i were waiting outside in sun waiting for luxury tours to resolve the tickets issue.
We were bloody tired to enjoy any of the sentosa Island. (I NEED LUXURY TOUR TO PAY FOR THE DISCOMFORT CAUSED TO US!!)

Day 9: luxury tours guy arrived an hour late for the city Tour after I call him 3 times in break of 15mins, which normally I would have let go...but at day 6 six after marina bay sands, he didn't even bother to look for us even when we arrived on time, I thought I should get compensated for that too then.

OK so as I wanted to explore changi airport I requested mmt representative for early pickup arrangement. So they arranged the pickup at 1pm after talking to luxury tour guys (without any details provided), In this situation both the vendors didn't thought that I should be made aware of the time changed. Or at what time should I check out and be ready for the driver to be picked up..

So as our Tour started an hour late, my drop off time back to hotel was set at 1.30pm, the same Tour company's guy knowing I'm still on city tour called up said he is gonna pick us up at 1pm and to not be late and be Ready at the reception.

Me, while I'm unable to enjoy the city tour am busy explaining these ### that how I'm unable to reach at 1pm as I am having the city tour and reschedule the pickup. After they said they'll look into the matter, I checked out around 1.45pm and stupidly waited till 3pm to let them resolve the issue.
And what happens after that, mmt representative calls and says don't wait for them to resolve the issue and take the taxi AGAIN to the airport or I'll miss my flight. which she said I'll get a refund for, which I didn't...

So in conclusion:
*While I paid extra money for a private commute, I'm travelling most of the time in taxis...

*I'm waiting for a pre-booked Ticket because of missing tokens FOR 1.5HRS

*We after being on time were unable to spot the driver, he didn't bother to look around for 5 minutes for us and left. And somehow this is our problem, so I'm asking when he arrived an hour late on day 9, who's problem is that (I need compensation for that too)

*If luxury tours is planning the whole trip, isn't it their job when will the city tour start and drop back at the hotel timings. So how did they schedule the pickup for airport knowing our driver is running 1hr late.

THIS IS THE WORST EVER EXPERIENCE OF MY LIFE, I'VE TRAVELLED A LOT. BUT THIS TYPE OF BEHAVIOR IS UNACCEPTABLE.
I DEMAND A REFUND

Hi, I am sharing the screenshot for my problem.. I am being mentally harassed by Make My Trip company since last two months! Still no refund of any kind has been done even after informing me for refund! I am putting my problem in front of you with great hope, please intervene in this matter and solve my problem!! Thank you

I used make my trip India to book a waiting ticket of train from prayagraj to Delhi. Which was obviously covered under trip guarantee which guarantee to refund you the 3x amount if the ticket did not gets confirmed.. as promised I get the refund amount when my ticket for cancelled automatically after the chart preparation because it was still wait listed. I got ticket amount in my bank but with the deduction of trip guarantee amount which...

Booked flight for 3 passenger on 11th April 23 for Lucknow to Bengaluru for 6th May 2023 with PNR K1W6UE. Then rescheduled the flight to 27th May 2023 and splited the PNR from Indigo website for DHRITI-PNR-K1W6UE and for Khusbhoo Agarwal/Ritesh Kumar- PNR- IQ45QZ. Then subsequently cancelled the flight for all the 3 passengers due to unavoidable reason. For Dhriti PNR K1W6UE i received the refund. For 2 passengers with new PNR IQ45QZ, Indigo informed that they have refunded to MAke my Trip. When contacted Make My Trip, they registered concern on 11th May 2023 request ID[protected], request ID[protected] on 12th May 2023, request ID[protected] on 11th May 2023, request id[protected] on 15th May 2023. However, they are not refunding the amount and saying wait wait wait. Such an irresponsible act by MMT. When indigo has refunded my money 10 days before, then also they are not wiling to give back the same to me.

I have booked a holiday package from MMT which includes flights, hotels, sightseeing, activities and transfers. I got a call from MMT and they asking to book the flights by own as Go-First flights are cancelled till 23rd May.

I am surprised, even how they can say this to customer while my package already includes flights. I know this well that every company has the contigency plan to handle these situations and now it's MMT responsibilties to arrange the alternate flights. On the same time I don't have enogh funds. I am requesting MMT to either do the full refund Or arrange the alternate flights. Please help to get this issue resolve ASAP as my travel date is 21 May to 26 May.

I booked a ticket at AC bus from Ranchi to Kolkata but AC is not working and after complaint to driver they just ignored and telling me that AC is working but i am in sweat right now i have completed the 30% of my journey.
Now i have no option MMT should take action immediately because from next tym i will not prefer MMT if they will not respond me or take action immediately.

Hi, My name is shahul hameed..I tried to book a flight from coimbatore to hyderabad for may 16th..I made payment through mobikwik app.amount also got deducted from my bank. I tried to raise a complaint in make my trip app..but iam not able to do as the app is not supporting..anyone kindly help me getting back the amount..screenshots also attached of deductions.

Regards
Shahul
[protected] /[protected]

The Hosteller is possibly a fun place for youngsters visiting Lonavala but what I had to go through as a family person was totally unacceptable. Having read through the various online reviews that talk about kids enjoying their stay at the hosteller, I booked the deluxe quadruple room with a garden view (Booking ID: NH[protected]) and with the excitement of visiting Lonavala for the first time, landed at the hotel premises post noon with my family. To our dismay, we were denied check-in by the ‘caretaker’ Mr. Gaurav, stating that the hosteller rules prevent those of age < 18 from staying at the hotel – as was the case with one of my children. We were given the option to stay in a quadruple room (without any view) on the adjacent property named Krishna Farms but on the condition that we must make a fresh booking by paying Rs. 4000 separately since it was a totally different entity – though to note is that the ‘property manager’ for both the properties is Mr. Gaurav.

Agreed that it was my mistake of not noting the above rule but why is it that Google reviews under ‘The Hosteller’ talk about kids enjoying their stay there and why is it that even MakeMyTrip (MMT) allows families with kids (under 12 years of age) to even make a booking at ‘The Hosteller’. Finding the above to be misleading (and being stranded on the road despite making the full payment of Rs. 4395 months back through MMT), I immediately tried reaching out to MMT, but Mr. Gaurav has in the meanwhile hurriedly collected Rs. 4000 from my wife for our new stay at ‘Krishna Farms’. Left without options, I checked with Mr. Gaurav multiple times that our stay at ‘The Hosteller’ would be canceled from their end so that I could follow up with MMT for a refund and the same was confirmed by Mr. Gaurav every time. However, given that the cancellation wasn’t reflected in the MMT site until night, I again tried reaching out to MMT and with Mr. Gaurav also being brought into the conference call, his words were totally contradicting to the false hopes that were given to me until then. Also, he wasn’t even available in person for us to talk and raise our concerns post that incident.

To conclude, I would like to confirm again that I haven’t even visited the deluxe quadruple room that I booked at ‘The Hosteller’ through MMT, and that I stayed at another quadruple room at ‘Krishna Farms’ by paying separately. It would have been a genuine gesture if Mr. Gaurav would have allowed us to stay at “Krishna Farms” as a replacement for our “The Hosteller” booking (wherein rooms in both the properties were mostly vacant on the weekday that we visited). Also, why is it that my stay still shows under ‘completed’ & not ‘canceled’ at ‘The Hosteller’ and why is MMT asking me to review my stay there? Either way, I would hereby want to share my terrible experience (and hence a spoiled vacation) through this first-ever negative review of mine.

Booked travel under with Makemytrip NOKIDDING offer where e-visa was given free on a day as a complementary service. It was confirmed by sales team that there will not be any tourist visa charges.
Now when i asked about visa they are asking to pay to pay Visa charges and not keeping the commitment

Request to escalate and resovle

Please delete my property from your website (Sunderban Tiger Residency)
emai id soumak.[protected]@gmail.com