MakeMyTrip India Complaints & Reviews

Dear Sir,
It is intimated that I am getting daily spam mails from Make My trip through [protected]@connectinboxx.com under different heads ie regarding their MakemyTrip, MMT, Make my trip, MMT India, myBiz, M.M.T. etc. These mails number 15-20 per day sometimes two to three in a span of a few minutes. I fail to understand how a Company of this stature can use tricks and violates the privacy of citizens. It is even more shameful because there is no email address available on which to lodge complaints. Emails which I try to send remain undelivered as the sender does not accept replies or has blocked the mails by their servers. this clearly establishes their guilt of involvement in online scams and spams. Request take up case with this cheap spammer whose bosses refuse to listen to the voice of the people .

I had uploaded a review once on MMT as they requested to but now i want it to be deleted but there is no option in the app nor is there any no. i even tried to contact through their email but they won’t respond

I had uploaded a review on MMT as they requested but not i want that review to be deleted but neither is there an option in the app nor any no. i could reach out to.
I even tried to contact through their mail
but they won’t respond

Booking ref: NF7STYRG09X4MXC61344

Their free date change as per them is applicable till upto 2 hours before flight departure and yet we were unable to use the app to do the same even 3.5 hrs before.

We had booked for 13th June with Rs 460/- spent for free date change.

Their customer care firstly overcharged us Rs 1560/- stating they were taking extra for price difference in new flight date and...

Hi,

We had a Holiday booking on the Makemytrip to Andaman,
Dues to Flights issue, booking didn't go well, it has been cancelled.

Now, I'm unable to contact makemytrip for the refund of the cancelled booking.

Booking ID NL[protected]

It is told the refund would be processed within 10 working days, no updates on the refund yet.

Now i'm unable to contact them, the refund is showing failed.

Contact: +91 [protected]

Thanks,
Venkatesh Prasad

I paid Rs. 44, 600 from my bank account for a hotel booking and makemytrip tells me that the transaction has not gone through, and has not provided any booking ID or confirmation.
The booking was made on July 12th 2023. The confirmation from Axis Bank is -
"Dear Customer, We wish to inform you that Rs 44600.00 has been debited from your A/c no. XX3270 on[protected]:12:39 at NBSM/20759440/CCAVENUE.COM / CHARGE/."

The amount has been deducted from my bank account, and my bank confirmed that the amount has been credited to the beneficiary, in this case makemytrip.

Every time I call, I am asked for a transaction id that was never provdided by the system even after the payment went though and am told it will take an increasing amount of time that it would take makemytrip to make a refund, starting with 24 hours and ending with 5 business days.

I have sent emails to [protected]@makemytrip.com, [protected]@makemytrip.com and called them numerous time. I repeatedly asked to speak to a supervisor, or someone who could provide me with an immediate refund or booking, and after holding on for more than 10 minutes each and every time, they disconnect me.

Hi,

We had a Holiday booking on the Makemytrip to Andaman,
Due to Flights issue, booking didn't go well, it has been cancelled.

Now, I'm unable to contact makemytrip for the refund of the cancelled booking.

Booking ID NL[protected]

It is told the refund would be processed within 10 working days, no updates on the refund yet.

Now i'm unable to contact them, the refund is showing failed.

Contact: +91 [protected]

Thanks,
Venkatesh Prasad

We booked our 2 bus tickets from Delhi to Manali on MakeMyTrip on 7july2023. The bus changed 3 times on our trip due to break down and permit issues. When we reached Mandi, we were asked come out of the bus due to some break down issue. Driver said that no other bus will come and we need to go on our own by taking another conveyance. We asked driver that how would we reach there if you leave us midway, he said that I do not know you may take another bus. We contacted bus owner CITY LAND TRAVELS but our call was put on hold and we did not get any help. After waiting for hours we got another bus and spent extra money to reach Manali. In this situation of flooding and slide we including 50 other travellers were left stranded on on road near Mandi Himachal Pradesh. When we tried to lodge complaint on MakeMyTrip then our complaint was marked as resolved by giving us the reason that Travel agency has said that bus was not cancelled. In this situation, when no one is helping us we are left with only option to get help from consumer complaints portal as we have trust that we will definitely get help. I have attached photo of bus. Please look into this matter and help us getting our refund of Rs. 1370 and Rs. 3500 which we paid to taxi to reach Manali from Mandi district.
I would be thankful to you for your kind support in this regard.

I booked a ticket from Indore to Tirupati through Makemy Trip website. The ticket fare got paid through GPay and money got deducted but the ticket failed. A pathetic customer care service called me and asked about the issue and I informed full details. However, no issue did not resolve. Booking id: NF2ET3RNF7MJ1Q1L2372.

Dear Sir/Madam,

This is to bring to your kind notice that we had booked a hotel room on 4th July 2023 in the name of Mr.Amit Lamba for the period 4.7.2023 to 7.7.2023 through our account on MakeMyTrip vide Booking ID: NH[protected] (PNR No.[protected]).

Regrettably when Mr.Amit Lamba approached the above Hotel, he was told that the hotel has cancelled their account with MakeMyTrip since long and despite the Hotel cancelling their account with you, MakeMyTrip continues to take bookings and nor have they received the payment. Presuming the money would be returned to our account as Mr.Amit Lamba had not resided in the said Hotel against the aforesaid Booking ID dt.4th July, we did not immediately bring it to your notice.

We request you to kindly look into the matter and arrange to refund the amount of Rs.10, 085/- at the earliest and oblige.

Thanks & Regards,
ALLIED SAFETY EQUIPMENTS PVT LTD
Dist.Thane.

I tried to book an international flight worth 59310 yesterday using MMTICICIFESTINT coupon, but got an error that "MMTICICIFESTINT wont work for selected payment option".I tried again yesterday for a domestic flight with MMTICICIFEST, and got the same error.

The customer care executive gave email id which is of "no-reply" in nature.
Despite having MMTBLACK membership, and waiting for 20+ minutes to connect, none of the...

I booked a ticket from Indore to Tirupati through Makemy Trip website. The ticket fare got paid through GPay and money got deducted but the ticket failed. A pathetic customer care service called me and asked about the issue and I informed full details. However, no issue did not resolve.

On 9th of july i made a payment for a hotel through MMT but it failed still my money got deducted from my bank account .plzz help me get my money back.

Dear Sir,
I am forwarding the below complaints submitted by email to Make My Trip officer who booked my trip package but there is no action yet.
To,
Dear Ms Rekha Balakrishna
Make My Trip
Reference: Private Package for family taken from 21st June to 28th June, 2023 from Delhi airport to Uttarakhand Places and drop to Jaipur.

As old and regular customer of Make My Trip, I genuinely and sincerely lodge serious complaints towards very substandard services of transport mainly and substandard hotel at Guptkashi, Uttarakhand. Reference to above package, I purchased a private tour package with 4star Luxury Hotel and Good and safe condition Car. I had informed and expressed all the serious problems of very poor and unsafe condition of cars and substandards hotel stay ( 3 Nights in Guptkashi) continuously by phone, whats app to you and vendors, sub-vendors and card drivers again and again.

Though you attended my calls and whatsapp messages, accepted the problems and tried but the issues/problems could not be corrected/resolved, so Make My Trip failed to provide the assured services as per the amount paid for the Luxury package for the trip.

Needless to say, that due to involvement of multiple vendors/sub vendors like Trihari Travels, Chawla Travels (sub-vendor of Trihari Travels), 3 different cars and their drivers, not only I paid huge money for the services but never received the promised services. First, there was a very unsafe and shabby condition car was used from Delhi airport to Rishikesh, but changed after a lot of follow up from Rishikesh. Again, another very dirty, shabby and unsafe car was provided from Delhi to Jaipur with no place in back luggage box ( no space due to CNG cylinder) and I was forced to travel with my some of my luggage wet on the top of the car and also luggage kept on the rear seat at the discomfort of my family, as there was very less place to sit on the rear seat. My valuable luggage on the top of car was spoiled due to heavy rains ( as there was no space in back box of car)

Also, my family was forced to live 3 Nights in a very substandard lodge ( Zero Star) in Guptkashi, though I was charged for a 4 Star Luxury Hotels. Except Badrinath and Haridwar, other hotels were also not luxury hotels.

Summary is that my holiday tour with family was spoiled by Make My Trip due to continuous tension by calling multiple agencies and still not resolved. I had to run with high risks of accident due to very poor condition of cars on hills, highway and extremely high inconveniences faced throughout the tour.

I therefore, raise this very serious complaints formally and request Make My Trip to compensate the spoiling of my tour, high discomforts, inconveniences and safety threats on during the travel due to unsafe and very poor condition cars by REFUNDING THE FULL AMOUNT PAID TO MAKE MY TRIP ( Rs 156600) AS COMPENSATION TO KEEP THE REPUTATION OF MAKE MY TRIP AND TO RETAIN THE FAITH OF MINE AS VERY OLD AND REGULAR CUSTOMER). PLEASE BE INFORMED THAT SINCE LAST SO MANY YEARS, I AM USER OF MAKE MY TRIP FOR BOOKING MY TICKETS, PACKAGES ETC.

Please acknowledge this email and do the needful in refunding the charged money.

Anticipating a quick refund of tour package charges, I am sure that Make My Trip being a professional company will take the cognizance of this matter and will not only satisfy me by refunding the tour amount but also will take the Quality Control of the vendor services to restore the reputation of the company and satisfaction of its valuable customers. I believe that I will get my refund of tour within a week's time and I will not be forced to escalate the matter to Make My Trip Top Management, social media etc.

Above is also a sincere feedback on the experience of my family for this tour and services received.

Thanking you in anticipation,
Home Nidhi
Attachments : Some Pictures as evidence

I had made a booking of Lemon Tree Hyderabad Hitech city .. the price shown to me by make my trip was way different from the price that i got in my final bill from lemon tree . I was forcefully make to pay service charge 12% which according to bill was optional and because it was a prepaid booking the money was already taken my MMT . Also there was a discrepancy in the base price per room and final bill provide by MMT and lemon tree .. when...

Today 02/07/2023 at 20:59 amount rupees 8851 was deducted from my account but booking details or any confirmation that makemytrip recieved money is not shown. called customer care but ivr menu doesnt help anything . kindly look into this matter as soon as possible as the amount is big. sharing bank statement below

Makemytrip India Pvt Ltd (“MMT”) booking ID - NN[protected] for flight booking from Mumbai to Denver, USA, by British Airways (“BA”) on 20-Jan-2020 for two passengers.

1. The first booking was done on 20-Jan-2020 under PNR 'SD93YK' departing on 3-May-2020 and returning on 30-Jun-2020. The total fare for two passengers was Rs 1, 92, 902.
2. On 11-Feb-2020, I changed my return date from 30-Jun-2020 to 25-Jul-2020 and paid the difference of Rs 34, 158 and my total payment became Rs 2, 27, 060/-.
3. However, due to COVID restrictions, my flights were cancelled and on 2-May-2020, I received an email from MMT providing me with two credit vouchers. On 10-Sep-2020, I requested a refund of my tickets through MMT’s website. However, it was refused.
4. On 30-Oct-2020, I received another email from MMT confirming the credit vouchers and travel validity up to 30-Apr-2022.
5. On 25-Sep-2021, I contacted MMT to book the flights against the credit voucher. On 27-Sep-2021, I received an email from MMT confirming the validity of my credit voucher and using the same on the British Airways portal (copy attached). Apparently, the credit vouchers issued by the Travel Agent do not work on Airline’s portal. They were just fooling around with me.
6. On 14-Oct-2021, I requested to book the tickets for departure on 24-Nov-2021 and return on 24-Jan-2022. On 15-Oct-2021, I requested MMT to upgrade my tickets from 'Economy' to 'Premium Economy'. On 17-Oct-2021, I paid Rs 79, 776/- which included Rs 27, 135/- as Base fare difference per passenger and Rs 12, 753/- Tax difference per passenger. Total payment paid to MMT was Rs. 3, 06, 836/-. A new PNR 'KOHW3Y' was booked and the tickets were sent to me on 18-Oct-2021.
7. On 18-Nov-2021, I called the British Airways to book my meal preferences and I was told that I cannot fly on 24-Nov-2021 due to Covid pandemic and as per the Bubble Air agreement between British Airways and Civil Aviation. of India, without the valid UK visas. Though I was just transiting through Heathrow London Airport. I immediately wrote an email to MMT on 19-Nov-2021 regarding the position of British Airways.
8. On 20-Nov-2021, I received an email from MMT keeping my tickets in 'Open' status till 30-Sep-2023.
9. On 11-Mar-2023, I called MMT to book my tickets against the Open status for travel in Sep-23. MMT was interacting with BA and was not able to book my flights. So, on 16-Mar-23, I asked for refund from the airline and to my surprise, MMT informed me that as per the BA, it was ‘No Show’ and no refund or change of date is possible.
10. On 21-Mar-23, I wrote to MMT that this was not my fault that the Airline did not allow me to board the flight due to Air Bubble Agreement between BA and Govt of India. Also, reminded them that they had given me an email confirmation of ‘Open Status’ of my ticket.
11. MMT was literally harassing me by delaying this process for almost two months with the change of three staff (Priya Chattergee, Romi Sahana & Nilanjana Dey) during this period. They kept on stating that they are still waiting for response from the Airline. During this period the fare went up.
12. On 11-May-12, Nilanjana Dey from MMT sent an email stating that they are still not getting details about the amount I paid to them. So on 14-May-23, I send them an email with the details of all events and the fare details with the relevant attachments. This new SAGA went on for another few weeks between MMT and BA. Meantime, I wrote to BA requesting to look into this matter and they simply refused to help stating that only MMT can handle this case. What a conspiracy!
13.On 23-May-30, MMT booked the tickets and issued me a temporary PNR, and asked me to pay Rs 13, 276 which I paid through Icici debit card. Now the total payment made to MMT was Rs 3, 20, 112/-.
14. I waited to receive my e-tickets after making the above payment. Again, no ticket was issued. I got a call from MMT demanding additional payment of Rs 14, 000 per passenger due to some special code they used in the past for my booking. How could I trust this people. This is clearly a cheating, harassment. I refused to make this additional payment and asked MMT to refund the last payment made. Till date, this refund has not come to me in-spite of their email confirmation.
15. This is a fraud company and I request strict action against company for harassing and cheating customers without any shame. Also, I request full refund of my money from MMT.

I am a 56-year-old and retired person. I cannot afford to lose 3, 20, 000 Rs.

Hi

My booking ID NH[protected]

I want to delete the specific review as hotel has resolved the matter. Please do it soon.

Want to book my ticket soon as I am running out of money I need that money To Book ticket and get Refund As soon as possible.

I yesterday booked a flight ticket from Raipur to Kochi, Kerala, India using Make my trip site . In the site they had not displayed a direct flight available from Raipur to Kochi and so I booked another convenient flight but later in Indigo site I saw a direct flight. This is cheating by them and harassment to a senior citizen.
I need this to be changed without charges to be changed to direct flight.
Details of Booking-
PNR -LTKW2A
Date of Journey[protected], From RPR TO BOM, BY 6E5032.
BOM TO COK 6E6963
When direct flight was available from Raipur your SITE deliberately has not shown that flight