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MakeMyTrip India Complaints & Reviews

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Updated: Jun 13, 2026
Complaints 8218
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3076
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5142
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MakeMyTrip India reviews & complaints page 13

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A
Abu2416
from Sirsilla, Telangana
Dec 8, 2017
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cannot use gift cards

Address: 500009

Hi this is abu actually i bought 3 gift cards of make my trip and when in the final payment page in the gift cards option im able to use only 1 gift card
The other two gift cards when im applying it is showing an error i am attaching the gift card numbers and also the screenshot of the error. It has been 3 days since im trying to apply the gift cards the hotels are going sold out and the price is also increasing plz i want an instant...
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R
rashu101
from Dehra Dun, Uttarakhand
Dec 1, 2017
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gst invoices not provided

Address: Ghaziabad, Uttar Pradesh, 201010

I have been stayed at moradabad pratiksha hotels on 26.10.17 to 29.10.17 booking id is nh[protected] but till date i have not received gst bill amount hotel side while makemy trip collected gst amount from me behalf of hotels. After many follow ups they are not giving any response whether gst bill will provide or not.
Subject
Step-1 complaint registered tax invoice required with gst amt

Response by email (Falak...
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V
vikas5219
from Bengaluru, Karnataka
Nov 20, 2017
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refund not processed by makemytrip: nf2261686401711

Hi,
I am vikas shrivastava. I have made a booking on 8th february 2017 on makemytrip with the following details:
• booking id: nf[protected]
• flight: air costa lb – 655
• from to: jaipur to bangalore
• departure on 29th april 2017, 6:20 pm to 8:10 pm
• amount paid = inr 11, 996 + inr 900 (Convenience fee) = inr 12, 896

I got a call from make my trip in first week of...
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B
bhauwarpe
from Noida, Uttar Pradesh
Nov 9, 2017
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forgot user id & password

Address: Nashik, Maharashtra, 422012

Dear sir,

bhausaheb laxman varpe
i have forgent my user id and password seens i have to book tickets pl recover my issue as soon as possible.

my user id was bhausaheb and forgets password
we have not properly response by customer possible to u my issue otherwise I will be stop subjects don't properly supported by me.

this is last my mail and compliments. Possible to u or nobr...
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P
pankukr421
from Delhi, Delhi
Nov 3, 2017
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mmt is not allowing me to edit my review for a hotel.

I have posted one review by mistakenly on some other hotel which i did not stay. Now i want to delete that review but mmt is not allowing me to do so.

I have booked hotel fidalgo karnal for 29th oct 2017 but due to some reasons i couldn't check in. Later evening i booked another hotel leela grande in same city and stayed there. Next day while i was submitting my review for leela grande but mistakenly i have posted it on fidalgo.br...
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A
Aditi Pal Das
from Bengaluru, Karnataka
Nov 1, 2017
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mmt wallet payment option is not there for flight booking

Address: 560067
Website: MakeMyTrip

I received 700/- cashback in my mmt wallet and i want to use that for flight booking. I was looking to book for bangalore to goa flight but mmt wallet was not present as the payment option.
I found the terms and condition section showing that i should be able to use the wallet money for flight and hotel booking, but makemytrip is such a fraudulent company that i could not even use that for flight booking.
After giving a blind...
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A
akanksha#12345
from Delhi, Delhi
Oct 28, 2017
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fraud of wrong information

Address: New Delhi, Delhi
Website: makemytrip.com

E-ticket for booking id nu[protected].
I booked the bus ticket for my journey to kanpur. They didn't informed for the cancellation while i called multiple times to the driver and the mmt customer care number for the confirmation. Last moment when i was waiting for the bus they said bus is cancelled, customer care confirmed the same over the call two times and asked me to wait for 72 hours to refund the amount. After 4-5 days i called...
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S
Shitanshu Tiwari
from Gurgaon, Haryana
Oct 8, 2017
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refund not received for booking id in1609b6s1905308 since more than 10 months.

Address: 122002
Website: makemytrip.com

Hi,
I am writing this mail as highly unsatisfied customer with a horrible customer service experiance with make my trip from last 10 months.

I have made a very first transaction with mmt last year when i booked a trip to andaman for december 2016. While i was at airport to board the flight for my trip on december 7th i got a call from mmt mr. Ravi ranajan ([protected]@makemytrip.com) that the trip got cancelled due to...
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S
Sudha Rakesh
from Mumbai, Maharashtra
Sep 28, 2017
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ticketing information and cancellation

I booked two return tickets to new york on sunday 24th sept 2017. When i booked the first ticket the system showed that i qualified for a cash back offer.
While booking the second ticket i tried to use the cash back but the system just kept stalling without giving me any further information and i wasn't able to use the cash back.
I called the customer service and asked for help. They kept transferring me to different desks until...
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S
swagata12345
from Mumbai, Maharashtra
Apr 14, 2017
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Zero cancellation product - makemytrip is selling fake product

Address: 400093
Website: www.makemytrip.com

I purchased zero cancellation option from makemytrip while booking my flight from kolkata-bom 15th april. I have not been given invoice for 399rs paid for this service. (Payment 4549/-; invoice - 4150/-).

Subsequently, this ticket was cancelled through customer care. Although i was confirmed that the offer shall be honoured, the same is not being done. The deductions for cancellation are as per standard booking. As per the...
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I
iluvgold iluvgold
from Chennai, Tamil Nadu
Mar 14, 2017
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Cashback FLYMON not considered even though entered in the booking

Address: Gurgaon, Haryana
Website: makemytrip.com

I am surprised by the immaturity in terms of reply i received from MMT cservice regarding my issue. They do not even look into the issue properly and respond with standard terms and conditions of the coupon which are so ambiguos and generic. Here is the issue.

I booked a ticket (NF[protected] using the code FLYMON. I did enter the code as per the coupon conditions. I paid 500 rs through wallet and remaining 9804rs using...
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K
krishnakrsinha
from Mumbai, Maharashtra
Mar 7, 2017
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Coupon not applied

Address: Thane, Maharashtra, 400607
Website: makemytrip.com

I made a booking for the flight from Mumbai to Patna (NF[protected]. I did apply the FLYMON coupon code and it did show me that the same applied on my booking. But MMT says the is not applied because of that they can't process my cashback of Rs. 1500/-. I called up MMT toll free number and per them I have not used that code for my booking whereas I have my friend who was present during booking and we saw that the coupon applied successfully....
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G
Gdan
from Jamshedpur, Jharkhand
Oct 31, 2016
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Refund not received against failure of train ticket reservation

I was try to book my rail ticket from howrah to mumbai cst for four persons. During process of online booking, due to some technical error from your end it was not booked but at same time required amount (Rs.10, 866.29) is recovered from the account mentioned during booking process.
Till today i have not yet received refund amount against the failure of train ticket reservation (Booking id - nr[protected] for technical error from...
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M
mrsumank
from Mumbai, Maharashtra
Sep 26, 2016
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Refund not given as promised and responses are baseless (refund discrepancy)

Address: 400097

I have canceled a ticket for booking id nf[protected] and i was supposed to receive 4850/- but initially they displayed 100/-. When i have complained then they refunded 2425/- and claiming that i have not paid that much as it is showing in the system. They simply making it 50% lesser than their system. Make my trips customer services are pathetic and they are treating customers rudely. Also they are asking me to share my credit card statement...
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S
Swatisavant
Sep 21, 2016
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Poor level of Service

Address: Mumbai City, Maharashtra, 400012
Website: makemytrip.com

Holiday from Hell!!! It is shame that having raised the below mentioned issues during and after returning from our so called holiday in Bali Makemytrip has not acknowledged the email below or reached out to discuss out issues

Sun Boutique Hotel – Room 1 :
· The toilet was stained and could not be cleaned (cf. attachment ???)
· The bed quilt cover was stained and had to be changed
· The shower did not...
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N
Naveen smartha
from Jabalpur, Madhya Pradesh
Sep 19, 2016
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Booking Id NH7106332546778

Address: Mysore, Karnataka, 570023
Website: www.makemytrip.com

I have booked hotel for delightinn ooty on 9 th sep due to karnataka bandh I postpon the date to 16 th sep again on same date tamilnadu was bandh due to unsecure n reason so was not able to travel in that dates so I want cancelled refund of the amount but make trip disagree for the same is that my mistake was declared bandh on those dates so I need refund of the amount I cannot travel any more on other dates they are not understanding my...
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A
arunsingh
from Hapur, Uttar Pradesh
Sep 17, 2016
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Booking Time Issue

Address: Gurgaon, Haryana
Website: WWW.makemytrip.com

Booking id:NF[protected]
I had a booking for my father who was supposed to travel with Go Airlines on 17th Sept 16:35 from Lucknow to Delhi. However, due to his change in travel plan I extended the date of travel using makemytrip's online option to change date.
While making the new booking I chose the date 10th Oct through Indigo Airlines. As soon I paid for my ticket, my booking was appearing as 9th Oct. I am a daily user...
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A
Anil_J
from Mumbai, Maharashtra
Jun 20, 2016
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Cancellation charge

Address: Thane, Maharashtra, 421301

I was booking bus ticket from kalyan to pune for morning time, but by mistake I booked for evening. Later I cancelled and make my trip deducted 60% amount.
Again I booked ticket for morning time and
after 1 hrs I received call from make my trip that bus has been cancelled and you will get refund.
This is very unfair, when I cancelled ticket they deducted 60% amount and when they cancelled bus no panelty on them.
If...
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S
surya kumaravel
from Mumbai, Maharashtra
May 30, 2016
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Refund the amount

Address: Bangalore, Karnataka
Website: www.makemytrip.com

Hi team,

I have paid rs.6357.00 through online transaction to make my trip from my sbi account on april, 21, 2016. The transaction got failed, the amount got deducted from my account and transferred to inb avenues india pvt ltd. But, the amount is not refunded to my sbi account. Kindly request you to take required action and refund my amount.

Thanks & regards,
Surya kumaravel...
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prashant pandey 007
from Bilhaur, Uttar Pradesh
May 22, 2016
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Fraudulent booking

Address: Gurgaon, Haryana, 122001
Website: www.makemytrip.com

I am really really disappointed by the service of make my trip. If they think that customers are fool let me tell them that they are really going on a wrong way make my trip. I have booked my tickets for my journey to varanasi yesterday via maheshwaram travels which was sheduled by 9 pm, the booking id is nu[protected]. The bus driver informs me by 8:30 pm that the bus has been cancelled due to some problem, by that time i have checked...
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Recent comments

Still no refund after 1 month

My complaint ID is 3542499. It has been more than one month but I have still not received my ?8006 refund.

IndiGo has already processed the refund (Request ID...
YE
yeshirangdrol

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