MakeMyTrip India Complaints & Reviews

I had made a booking of Lemon Tree Hyderabad Hitech city .. the price shown to me by make my trip was way different from the price that i got in my final bill from lemon tree . I was forcefully make to pay service charge 12% which according to bill was optional and because it was a prepaid booking the money was already taken my MMT . Also there was a discrepancy in the base price per room and final bill provide by MMT and lemon tree .. when...

Today 02/07/2023 at 20:59 amount rupees 8851 was deducted from my account but booking details or any confirmation that makemytrip recieved money is not shown. called customer care but ivr menu doesnt help anything . kindly look into this matter as soon as possible as the amount is big. sharing bank statement below

Makemytrip India Pvt Ltd (“MMT”) booking ID - NN[protected] for flight booking from Mumbai to Denver, USA, by British Airways (“BA”) on 20-Jan-2020 for two passengers.

1. The first booking was done on 20-Jan-2020 under PNR 'SD93YK' departing on 3-May-2020 and returning on 30-Jun-2020. The total fare for two passengers was Rs 1, 92, 902.
2. On 11-Feb-2020, I changed my return date from 30-Jun-2020 to 25-Jul-2020 and paid the difference of Rs 34, 158 and my total payment became Rs 2, 27, 060/-.
3. However, due to COVID restrictions, my flights were cancelled and on 2-May-2020, I received an email from MMT providing me with two credit vouchers. On 10-Sep-2020, I requested a refund of my tickets through MMT’s website. However, it was refused.
4. On 30-Oct-2020, I received another email from MMT confirming the credit vouchers and travel validity up to 30-Apr-2022.
5. On 25-Sep-2021, I contacted MMT to book the flights against the credit voucher. On 27-Sep-2021, I received an email from MMT confirming the validity of my credit voucher and using the same on the British Airways portal (copy attached). Apparently, the credit vouchers issued by the Travel Agent do not work on Airline’s portal. They were just fooling around with me.
6. On 14-Oct-2021, I requested to book the tickets for departure on 24-Nov-2021 and return on 24-Jan-2022. On 15-Oct-2021, I requested MMT to upgrade my tickets from 'Economy' to 'Premium Economy'. On 17-Oct-2021, I paid Rs 79, 776/- which included Rs 27, 135/- as Base fare difference per passenger and Rs 12, 753/- Tax difference per passenger. Total payment paid to MMT was Rs. 3, 06, 836/-. A new PNR 'KOHW3Y' was booked and the tickets were sent to me on 18-Oct-2021.
7. On 18-Nov-2021, I called the British Airways to book my meal preferences and I was told that I cannot fly on 24-Nov-2021 due to Covid pandemic and as per the Bubble Air agreement between British Airways and Civil Aviation. of India, without the valid UK visas. Though I was just transiting through Heathrow London Airport. I immediately wrote an email to MMT on 19-Nov-2021 regarding the position of British Airways.
8. On 20-Nov-2021, I received an email from MMT keeping my tickets in 'Open' status till 30-Sep-2023.
9. On 11-Mar-2023, I called MMT to book my tickets against the Open status for travel in Sep-23. MMT was interacting with BA and was not able to book my flights. So, on 16-Mar-23, I asked for refund from the airline and to my surprise, MMT informed me that as per the BA, it was ‘No Show’ and no refund or change of date is possible.
10. On 21-Mar-23, I wrote to MMT that this was not my fault that the Airline did not allow me to board the flight due to Air Bubble Agreement between BA and Govt of India. Also, reminded them that they had given me an email confirmation of ‘Open Status’ of my ticket.
11. MMT was literally harassing me by delaying this process for almost two months with the change of three staff (Priya Chattergee, Romi Sahana & Nilanjana Dey) during this period. They kept on stating that they are still waiting for response from the Airline. During this period the fare went up.
12. On 11-May-12, Nilanjana Dey from MMT sent an email stating that they are still not getting details about the amount I paid to them. So on 14-May-23, I send them an email with the details of all events and the fare details with the relevant attachments. This new SAGA went on for another few weeks between MMT and BA. Meantime, I wrote to BA requesting to look into this matter and they simply refused to help stating that only MMT can handle this case. What a conspiracy!
13.On 23-May-30, MMT booked the tickets and issued me a temporary PNR, and asked me to pay Rs 13, 276 which I paid through Icici debit card. Now the total payment made to MMT was Rs 3, 20, 112/-.
14. I waited to receive my e-tickets after making the above payment. Again, no ticket was issued. I got a call from MMT demanding additional payment of Rs 14, 000 per passenger due to some special code they used in the past for my booking. How could I trust this people. This is clearly a cheating, harassment. I refused to make this additional payment and asked MMT to refund the last payment made. Till date, this refund has not come to me in-spite of their email confirmation.
15. This is a fraud company and I request strict action against company for harassing and cheating customers without any shame. Also, I request full refund of my money from MMT.

I am a 56-year-old and retired person. I cannot afford to lose 3, 20, 000 Rs.

Hi

My booking ID NH[protected]

I want to delete the specific review as hotel has resolved the matter. Please do it soon.

Want to book my ticket soon as I am running out of money I need that money To Book ticket and get Refund As soon as possible.

I yesterday booked a flight ticket from Raipur to Kochi, Kerala, India using Make my trip site . In the site they had not displayed a direct flight available from Raipur to Kochi and so I booked another convenient flight but later in Indigo site I saw a direct flight. This is cheating by them and harassment to a senior citizen.
I need this to be changed without charges to be changed to direct flight.
Details of Booking-
PNR -LTKW2A
Date of Journey[protected], From RPR TO BOM, BY 6E5032.
BOM TO COK 6E6963
When direct flight was available from Raipur your SITE deliberately has not shown that flight

Ridiculous service by make my trip.. Traveling from bangalore to mumbai and mumbai to bangalore for very important work and i had to lock the price for me and my toddler.. I was given 24 hours to book the tickets for the same price.. At first i was added more amount thant what i was asked to pay atleast 1200 more then later asked me to wait for 30 minutes until i try to book again like this they made me wait till 7 pm which was my lock inn period.. I was constantly on a call with mmt customer care they said wait till 7 keep trying or we will refund u the amount, wat are u serious? Y on earth would i want to lock the price and waste a day and pay extra for the flights?? They made me wait until my lock inn periods was expired.. Now all they said is will refund the amount and compensate for the extra amount i paid for fresh booking.. I need compensation for this!!! Solve this issue my day was wasted and been ridiculous.. I just hate how they fake promise passengers for better service! I hope other customers are not falling for this trap …

I booked a hotel on 23rd February for 4 nights stay from 24th January 2024 to 28th January 2024. I made my booking through Make My Trip and paid the full amount. I got a confirmation voucher with Booking Id: NH[protected] / PNR: [protected]. I called the hotel same night who confirmed my booking after verifying my booking ID.

I made this booking well in advance for attending a conference on these dates in Cochin. I predicted...

Dear make my trip thank you so much for your pathetic service, as I have booked a ticket for 20 December from Delhi to haridwar which was cancelled and amount is refunded from bus operator but you guys have snatched it which must be reimbursed. The booking ID of my bus is NU[protected].
And the PNR no was 78FJD43M

Hi MMT Team,

I have booked a NeuGo Bus from your website on date[protected] for Delhi Kashmiri Gate to Haridwar for two persons
I have reached to the pick up point before departure time 9:00PM but bus was not reached there on the departure time. I was waiting and continuesly called for half hour to the contact person number provided by bus operator, who already called me to confirm my booking before 1 hour of my bus timing. I have complained on the make my trip app but not resolved. My departure time was 9:00 PM then I have received the call from NeuGo around midnight 12:00 AM that I am still waiting or gone from the departure point. I asked them why the contact person didn't received my call I was continuously called him for half hour during departure time, he told something went wrong with the person and cut the call. On the complaint raised by me to make my trip customer service they updated the issue has been resolved since no body called me from make my trip and not received any mail from them. I have not received the details how they updated the issue has been resolved.
The Worst company I have ever seen make my trip, nothing on name of customer support.

I am writing to express my extreme dissatisfaction with the experience I had during my recent stay at the RedFox Hotel. I would like to bring to your attention the numerous issues I encountered and request a refund for the inconvenience caused.

Booking Details: I had made a reservation for a RedFox Executive Suite for two women from June 21st to June 24th, 2023, for a total of three nights.

Unbearable Smell: Upon arrival at the hotel around 1:40 PM on June 21st, we were assigned a room that emitted a strong, unpleasant odor. The smell was so overpowering that it was impossible to tolerate.

Complaint Made: We immediately notified the hotel staff about the unbearable smell in the room. They informed us that the floor we were assigned to was designated as a smoking zone. We clearly expressed our dissatisfaction with staying on that floor or in that particular room.

Room Change Promise: The hotel staff acknowledged the issue and promised to change our room. We left the hotel and returned around 10-11 PM, expecting a different room. However, to our dismay, we were informed that no other rooms were available and that the smell on the smoking floor could not be resolved.

Unsuitable for Guests: Considering the fact that both guests were non-smokers and preferred a non-smoking room, we reiterated our inability to stay in the assigned room. We immediately notified both the hotel and MakeMyTrip, the booking platform we used.

Alternative Accommodation: As we had no other option and were unable to tolerate the conditions, we were forced to book another hotel at the last minute, incurring additional costs amounting to INR 53, 000. I have enclosed a copy of the invoice for your reference.

Hotel's Responsibility: It is evident that the hotel is at fault for allocating a smoking room, which was not our preference. Furthermore, despite our willingness to change rooms, the hotel was unable to provide a suitable alternative.

Past Experience: I would like to emphasize that over the past five years, I have booked numerous accommodations through MakeMyTrip without any complaints or issues. This incident clearly indicates that the fault lies with the hotel and not the booking platform.

Refund Request: Given the circumstances, it is unreasonable to expect us to bear the financial burden of a room that was unsuitable and not of our choosing. We kindly request a refund for the entire booking amount, as this inconvenience was entirely caused by the hotel's negligence.

Supporting Evidence: To further substantiate my claims, I suggest that you send a representative from MakeMyTrip, who is a non-smoker, to inspect the room for themselves and experience the offensive odor. Additionally, I have taken photographs of the room's condition to provide visual evidence.

Considering the lack of alternative options available at the time, we did not opt for a cancellation and instead proceeded to book another hotel. Therefore, the "no refund" policy should not apply in this situation. I trust that you will thoroughly investigate this matter and provide a fair and just resolution.

I look forward to your prompt response and a satisfactory resolution to this matter. Please treat this issue with the seriousness it deserves, as it significantly impacted the quality of our stay.

Our trip was confirmed on 6th june to goa where the flight takes off on 9th
On 6th we had a word with mr aakash kashyap regarding the itinerary of the trip and he made a package of 49, 900 including round trip flights, transfers to and from the hotel, a 4 star hotel (hotel reemz beach heaven anjuna) and a sunset cruise on 11th.
Despite of asking him again and again for the hotel he told us that this is the best hotel he is offering us, it has a swimming pool, and the category of the room provided is delux room (4000₹ per day as per the website)
Even after asking him for the other options he said this is the best hotel in the town we can count on him and it is a new property alliance with make my trip recently.
We considered his suggestion and booked this trip.
Just one day before the trip which is 8th june we received a message from the hotel that the swimming pool is under maintenance, for which we mailed aakash kashyap as he committed to be the saviour if there comes any issue in the trip. But the guy didnt even bother to reply the mail, after which we raised a query through mmt app, and received a call back late at night when we were in a meeting and asked the executive to call us back after half an hour. She didnt call us back that day, waiting for her call the next day which is the day when the trip starts, we tried to connect with MMT customer care. After almost 20-30 tries we could connect with one of the executive named gaurav, after discussing the whole issue and requesting him to change the hotel he denied that it is not in his hands and he can only refund us an amount of 7000₹ and we can do another booking by our own or we can accept a compensation of one time meal at the hotel. Which we denied as the hotel charges should be 16, 000₹ as per the room rates. But i guess make my trip doesnt want to give us its side of commission and stay in the win win situation no matter how its consumers’ money is going in the trash. His voice wasnt clear so we asked him to call us back and we never received the call back. Waiting for another hour we again tried to connect and there was another executive who offered us a compensation for 1500₹ first and when we weren’t satisfied she offered us 2000₹ compensation for which she said she would send a mail for the confirmation which we never received, then we again tried to contact the help centre, had a word with riya at 5 o clock just 40 mins before our flight and requested to take an immediate action on which she replied that she would definitely call us back and update
Again another executive lied. We didn’t receive the call.
We reached the hotel at night and saw our so called delux room, which has twin beds for a couple, after the request they joined the beds and there comes a gap in the centre. Which is not at all comfortable to sleep.
We thought we were coming for a vacation keeping all out stress aside, but make my trip gave us the biggest stress with this hotel, which had such small rooms, a broken kettle, and huge spider webs in the bathroom.
Starting our first day in goa on 10th of june, we asked the hotel to get our room cleaned and the spider webs removed, they didnt send any of the worker and after waiting for an hour or so we had to give them the keys and leave for the day, but before that we went for the breakfast when the rain started and the hotel’s management is so sick that they have got slippery floors, where my wife fell and got her ankle injured, after the incident they put the carpet in the slippery area to prevent any other accident, again called make my trip. Had a word with ravi, and asked him to increase the compensation and to do the process speedily, again a fake promise of resolving the issue, and when we cross questioned him and asked him whose fault is this, he hung up the call in between and didnt call back. Never imagined that make my trip hires such liars, and dishonest persons. Or may be the policies if MMT is all against the consumer and just in the favour of itself in terms of snatching the money from the consumer.
Till date we havent received even a single call back and its only us taking the follow ups every day and night on our trip. This is the last time we are asking you to help us and get us a good compensation, as for this pathetic hotel and your fake promises the compensation of ₹4700 seems less.
They guys have ruined our trip and hampered our mental peace which shouldnt be done by a big brand like MMT
MMT doesnt have any accountability towards to consumers and their employees are just ghosting us after every call.
Even after asking for a better compensation, they called me back today saying thats the best of what we can provide.

I have booked bus tickit from shirdi to Nagpur for yesterday ..dated yesterday journey ..but i missed bus operators doesn't call me also Shirdi operator doesn't help me to find out or cathc the bus ..even he behave too rudh bcoz I haven't booked tickit from him and he told me you booked online so it's not my responsibility ..i inform this mattr to make my trip but they are not responding ..i want my money back ..their call are also not get connecting ..so i can't able to tlk with them too ..they marked my query resolved by not solving ...😅 ..plz help me

HI Team,

I had booked cab from Pune to Shirdi for Travel on 19th June and here is my experience below :-
1) The cab sent was Hyundai Xccent and I can say it was not sanitized at all as there were lots of mosquitoes and we kept complaining to the driver regarding this. (was having fever because of this and that's why I complained after 2 days)
2) The year of manufacturing was 2017 while on your website it was mentioned the car year make will be 2020 or newer.
3) There were unfair charges which were not written on MMT platform while other service providers provided complete information as I had to pay extra Night Charges and Driver charges for the services provided which I was assuming was already received by MMT given I had mentioned the timings for cab.

I checked the policies specified by you multiple times and there the above charges are not mentioned anywhere, so please tell me why I had to bear this without giving any prior intimation or knowledge.

I am taking this to social media if you guys will not take any action.
Refer the attached screenshots.

Hi MMT Team,

I have booked a round trip cab service Booking ID NC[protected]
from your website for Pune to Shirdi for Rs 5367 and I saw that you have mentioned "Best Price Guaranteed" under that station if I found any cheaper price for the same route you will refund me 5 times the actual cost of the trip.

On the above lines, I have found the booking for the same route and same category car type (sedan) cheaper on "Savaari.com" which is showing the Total cost price of Rs 5258.

I have attached the video for your reference stating all the inclusions, exclusions and other charges which are also somewhat lower than MMT.

Please as per your commitment, issue me a 5X voucher.

Thanks & Regards,
Bhupesh Goyal
[protected]
[protected]

I have booking yesterday ticket from makemytrip and they deducted payment from my credit card but didn't send booking details. When i went to airline website they ask us to check with agent since there is no booking available with this name or requested PNR no to check which is also not available in booking with Makemytrip. When i called makemytrip for this instances they simply told that booking not done and we will refund to your account. They are simply pathetic. they will never obey orders for client. The price of the flight get increased to 20% due to Eid al Adha holiday. there services are pathetic and never trust this company. If you want to simply park your money without interest for 15 days then go for it but they didn't promise for any bookings. I trapped so i will raise this to consumer department UAE & India so others be alert. Beware of fraudsters.

Dear Sir/Madam,
I have book my airway ticket through your website under BOOKING ID NN2S8ET6JFWMRKW3868.
I book for Mumbai to Paris return flight ticket in Air India. Booking PNR no with Air India was PNR 5J47KY.
Mumbai to Paris (France) was on 21st May 2023 & Return Flight was on 3rd June 2023.
There were 2 passengers, me & my sister. On 2nd June 2023, we tried to reschedule my return flight from Paris to Mumbai but was not able to do through your website or mobile app. whenever we tried to go into change flight timing the website or mobile app displayed error message. Try to call from Paris to help nos but it was also not work out.
After spending 4 hours for it, we have to purchase fresh ticket from another airlines websites and reschedule our return journey.
so we did not use our return journey ticket. we want refund for the same.
Kindly do the same at earliest
Thanks
Hitesh Vira

We had made a booking of tickets from Madgao (goa) to Itarsi, under makemytrip trip guarantee scheme but my tickets were ended up waitlisted at the very last moment. MMT shared a refund voucher with us, but the voucher is not working at all.
MMT did fraud with us.

booking ID: NR[protected].

Dear Sir/Madam,
I am writing regarding my recent booking with MakeMyTrip for a journey that included both an outward and an inward flight. I am deeply disappointed to inform you that the airline has canceled my outward flight, making it impossible for me to take the scheduled return flight. Despite my best efforts to resolve this issue, I have been unable to receive a refund from your company. I kindly request your assistance in resolving this matter promptly and ensuring that I receive the refund I am entitled to.

Booking Details:

Booking ID: NF712R1IAW0BOOPB9065
Outward Flight: AI-403(Flight got cancelled by Airline) - Delhi To Rajkot on 16th Jun Inward Flight: AI-404 - Rajkot To Delhi on 18th Jun
On 01st June, I made a booking through MakeMyTrip for my journey, which included both the outward and inward flights mentioned above. I trusted your company to handle my travel arrangements and relied on your services to ensure a smooth and hassle-free experience. However, I was notified by the airline on 15th June that my outward flight has been canceled due to unforeseen circumstances.

Following the cancellation, I contacted the airline to explore possible alternatives or obtain a refund for my outward and inward flights. To my dismay, they informed me that as I had booked my journey through MakeMyTrip, I should approach your company directly for a refund. I raised a refund for my outward canceled flight(AI-403) and subsequently reached out to your customer service department to request assistance and a refund for the unused portion of my ticket. The customer representative told that both journeys have been booked under different PNR which is why we are not able to issue a complete refund for a return ticket. Now is it my problem? As I don't know how this PNR generation process works and I have done booking under one booking ID so it makes intuitive sense if my outward journey has been canceled then the inward journey should also be canceled and I should get the total refund.

However, I regret to inform you that I have encountered significant difficulty in obtaining a refund from MakeMyTrip. Your representatives have cited various reasons for refusing my request, including non-refundable policies and limitations imposed by the airline. When I was discussing this with him, he put me on mute for several minutes and then hung up on me. As a customer, I believe it is unfair to bear the financial burden of a canceled flight that was out of my control. I kindly request that you reconsider your stance on this matter and provide the appropriate refund for my complete journey.
I would like to draw your attention to the fact that as a reputable travel agency, MakeMyTrip has an obligation to ensure customer satisfaction and fair treatment. I have been a loyal customer of your company for several years, and I have always trusted MakeMyTrip to prioritize customer well-being and provide reliable services. However, the current situation has left me deeply disappointed and questioning the company's commitment to customer satisfaction.

In light of the circumstances, I kindly request that you take immediate action to resolve this matter by providing a refund for my complete journey. I understand that certain terms and conditions may apply, but I believe that a fair and just solution can be reached. I would appreciate your prompt attention to this issue.

Should my concerns not be addressed satisfactorily, I regret to inform you that I may have no choice but to escalate this matter further, including filing a complaint with the appropriate consumer protection agencies and sharing my experience with fellow travelers on various online platforms. However, I genuinely hope that we can resolve this matter amicably, without resorting to such measures.

Thank you for your attention to this matter. I trust that MakeMyTrip will uphold its commitment to customer satisfaction and take the necessary steps to rectify this situation promptly. I look forward to receiving a favorable response from your company and resolving this matter amicably.

Yours sincerely,
Shailish

I had made a booking with booking ID NH[protected] on 13 June 2023 which did not get confirmed due to payment showing incomplete. However, my bank account got debited and I called bank's customer care as well who confirmed that the payment has been made to make my trip for booking the hotel.
I have also raised service request for refund on make my trip with Request ID :[protected], however no response is received yet.

I am calling customer care again and again but unable to speak to a representative.

Please call me at [protected] and help with this query.