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MakeMyTrip India Complaints & Reviews

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Last updated Mar 14, 2024
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MakeMyTrip India reviews & complaints page 15

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K
Kamala Lakshmi
Apr 6, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Transferred money to MakeMyTrip GPay account by mistake

By mistake, I have transferred Rs.19540 from my GPay to MakeMyTrip UPI GPay account.

Can get this refunded. I am sending mails and calling customer case, bu there is no proper response. I didn't except these kind of support from recognised organisation. Can you get this address at earliest...
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Respected Sir/Mam,
I try to book train ticket, date 4 April 2023 at 8:14 pm but booking is not completed/ failed and amount Rs. 842 is deducted to my account. My booking ID is NR [protected].
Shows refund of Rs.842 with RRN Number [protected] has been processed to the account in 1-2 working days and refund credited in account expected by 5-6 April.
Please refund my dedicated amount.
Thanks and Regards, br...
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A
akshit pratiush
Apr 5, 2023
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Data change not working even after paying Data change fee

Hello, I have recently booked a flight through mmt, and paid extra to utlize free data change option.
Now when I trying to change the date, I see no flights available, however when directly trying to make the booking, same flight is available on the required date.

This really feels like a scam, where you charge extra for the date change and does not allow to change it.
I also tried to call mmt support, where...
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S
Steve1986
from Chennai, Tamil Nadu
Apr 5, 2023
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2X refund voucher is invalid

This is regarding the booking I’d-NR[protected]. Opted the option trip guarantee to book the train ticket. After the chart preparation the ticket got cancelled due to waiting list as per the policy of trip guarantee. The refund was initiated and I received it as well. The issue is about the 2X refund voucher which I received from make my trip. I tried using the voucher to book a train again but there comes a pop up that “sorry! Promocode...
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I made UPI transaction for booking flight of INR ~4169 and money got deducted but website did not proceed further neither showing any transaction record have checked with Bank and transaction was successful Since there is no Refund even after 2 days.
I am trying to get customer support from makemytrip but unable to contact as there is no such support available to discuss about my complaint....
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M
murli_
Apr 3, 2023
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Refund required for my booking

Address:101, Lifespace Legacy, Sector 3, Ulwe, Navi Mumbai

I have booked a roundtrip ticket under your Ref. No. NF233H4206W56DK70383.
While an amount of Rs. 7, 647/- is also debited in my Amex Credit Card, subsequently, the booking stated that my booking failed.
Now I have to get the amount of Rs. 7, 647/- back in my Credit Card Account at the earliest.
Kindly look into my complaint and afford refund at the earliest. This ticket is booked by me (S.S.N. Murthy) for my wife Mrs....
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A
Abhinav5391
from Greater Noida, Uttar Pradesh
Apr 3, 2023
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Furgery promises regarding trip

Address:Royal court , gretor noida

Hi,

The very first thing before trip started make my trip team said cruise issue resolved that will be available as activity why he did false promises?
Second no dinner served they distributed fried rice packet was that they called a dinner?
Third i need refund for that activity cost as that is not as we planned.
I need resolution on above point because they are just did false promises and send the people...
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R
Ramteke Arti
Apr 2, 2023
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Ticket cancelled by the bus travel

I have booked the ticket of 28th of march for Nagpur in aadi travels when i rached the destination the owner of the bus has started fight with us and cancelled my ticket and not given the refund also. The owner of the bus agency used very very bad words that i was with my 18 months baby and still he was fighting i want my refund Ticket was booked by pritam meshram name from surat to nagpur. Please resloved my problem and i want refund...
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A
Aditya1972
from Mumbai, Maharashtra
Apr 2, 2023
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Travel insurance bought through MakeMytrip website

I booked tickets for my father as per Reference No.[protected] : NN2H0QUPH9JVRW7G6981.
After booking the ticket on Makemytrip website there was an option to include Travel insurance. I accepted the option for insurance and paid the additional amount. (February 07 2023)
On receiving the insurance document, it only had my fathers name on the policy. I sent an email to Reliance company and asked them to add passport details...
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D
Dur04
from NAVI MUMBAI, Maharashtra
Apr 1, 2023
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Over charging on the tour rate to ladakh

I book an Ladakh 29th March 2023 for Ladakh.
We were suppose to pay nearly 2, 32, 000 but at the moment of payment of the booking fee it raised to nearly 2, 42, 000.
We were offered 46, 400 per head for 5 people and while booking it went to 48, 400 per head.
Now our cousin had also booked for the same trip booking after us for approximately 39, 300 per head. That is nearly 1, 18, 000 for the 3 of them.

Why...
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B
Bizarre Travels
from New Delhi, Delhi
Apr 1, 2023
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Refund Not Processed Till now 1

I am expectig a refund of 37800 (approx) from MMT against the booking ID MN2R7RJZIVA6OGER3318. Since last 15 days MMT and team is making a fool of me by saying that refund has been processed and will come to you soon. At times they say that we have processed the refund and I should chk with my bank and at times they say that they processed the refund and it got declined. In the last 10 days I have spoken to their cust service reps Paras,...
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R
rohandm
from Mumbai, Maharashtra
Mar 31, 2023
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Cab service to Dehradun

Booked a cab service with makemytrip and chose the partial payment option (paid some amount in advance and rest as cash on arrival). However to my horror, makemytrip billed me almost twice the amount on arrival. I tried reaching makemytrip customer service to understand the issue but was unable to reach customer service and got lost in the IVR options. Since there was no other option left, I paid the driver and later raised a complaint with...
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K
kannan.vijesh
from Kasaragod, Kerala
Mar 31, 2023
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Refund delayed by MakeMyTrip

Website:www.MakeMyTrip.com

I was on holiday trip to Andaman on Dec 2021. My booking id is NL[protected]
Just before the trip my return flight to kochi from Port Blair was cancelled by the flight company Go Air. And MakeMyTrip initiated a refund of Rs.16656 on behalf of me. In that refund only Rs.2850 was credited back to my account. Balance of the refund never credited to my account. MakeMyTrip officials are saying it was delayed due to the flight company...
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R
ruchita_p24
Mar 31, 2023
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Hotel category

Address:New Delhi

For my booking ID NL[protected], I had categorically requested 4 star hotel where I had been given Hotel Trans international .

This is literally 2 star hotel as per below

Rooms are not up to standards
Linen not provided. Upon asking for hand towel - was given paper tissues
Toilet roll given felt like used
Toilet seat has marks on it
No complimentary water tea and coffee in room...
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A
anupamthakur
from Chennai, Tamil Nadu
Mar 30, 2023
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Incapable Staffs have made me pay Additional Charges

My booking experience for a Trip to Nepal has not been so good as I thought it to be.
The seller was incapable of handling customers, understanding about the customers, their documents etc..

I provided all my documents to the seller for verification and go ahead with the booking. She checked and asked me to proceed entering details in the online form and pay the booking amount.

She never verified my details...
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S
sheelaraj
from Bengaluru, Karnataka
Mar 28, 2023
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Horrifying experiences after booking holiday package with Makemytrip

Sub: Horrifying experiences after booking holiday package with Makemytrip
Ref: Booking ID No: NL[protected]
I present below the following facts:
1. I (Sheela Raj), along with my family had booked an Andaman Package with Four Star Hotel Stay for a period of 6 nights, 7 days ( 6/03/23 to 12/03/23) . (Booking ID NL[protected]
2. We had paid in advance all the charges for the stay at 4 STAR HOTELS for this...
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S
sheelaraj
from Bengaluru, Karnataka
Mar 28, 2023
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MMT Cheating the customers

Sub: Horrifying experiences after booking holiday package with Makemytrip
Ref: Booking ID No: NL[protected]
1. I (Sheela Raj), along with my family had booked a Andaman Package with Four Star Hotel Stay for a period of 6 nights, 7 days ( 6/03/23 to 12/03/23) . (Booking ID NL[protected]
2. We had paid in advance all the charges for the stay at 4 STAR HOTELS for this Andaman package.
3. Appallingly, we...
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N
Naren2023
Mar 28, 2023
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Refund of airticket fare using discretion please

Reference No.[protected]
Booking ID, NF2Y8N6U252X3UW32684
Ticket details[protected]

My Email of 12 Feb 2022:
Subject: MMT case- MY PNR No. J20E9 Urgent Grievance /Help please

Dear CEO of Make My trip

And CEO of Air India

I have a grievance.

I wanted to attend a death ceremony and in urgency i booked a ticket 2 hrs ago on 12 Feb...
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S
sbhagath
Mar 26, 2023
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Flight Cancellation- refund not received

We had a booked flights from India to US which had to be cancelled due to change in flight itinerary by the airlines (Etihad). Despite confirming that the cancellation was fully refundable due to the nature of the change in itinerary, Make My Trip is yet to refund the full amount. Multiple followups via phone and email have yielded no results. Etihad confirmed over phone call that they have already settled the claim with Make My Trip, whereas...
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H
Hassan Nishal
Mar 24, 2023
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Refund on canceled flight

Hello, it's been 4months last December 23rd 2022 my flight from dubai to Mangalore got canceled and I had to take another flight. My pnr no. EO7A89.
It's been 4months still I dint get my refund, I had mailed and spoken with makemytrip customer care still no response, I need you to please help me and see that the matter is resolved.
Thank you...
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