MakeMyTrip India Complaints & Reviews

Booking : Goa to mumbai (Spicejet) for 12th June 2023.

Complaint : Flight the spice jet flight was delayed by 7 hrs, then it was cancelled.

I had paid Rs. 3625 in total for the ticket.
Refund received : Rs. 3091
They didn't give the MMT convenience fees of Rs.309.
Then the remaining rs. 225 I don't know why it's not received (which was paid for locking the price)

It's not customer's fault for the flight getting cancelled, why should I receive less amount.

MMT convenience fees is charged as a commission, but the service was not received for it, so why is MMT not refunding that amount.
The remaining Rs. 215 was paid for locking the price, for which service was not received.

Kindly refund the remaining balance. That is rs. 534 (rs.3625 - rs.3091)

The worst things is MMT customer service, they have an IVR customer service, which is automated and directs you to the app, and we can't communicate with an actual person for any query.

I had booked a holiday package (Booking ID - NH[protected]) from MMT but we were unable to aboard the flight beacuse of an unexpected passport issue, meanwhile although we requested for a refund. They did not agree stating that it is a non refundable package. However a credit note has been given from MMT mentioning that we can reschedule our holiday anytime before October 31st 2023 since the refund cannot be escalated. Hence we came up...

I had a flight booked on 2nd May from Srinagar to Bangaluru. It got cancelled. The PNR number of flight was GDZ6QN. The flight was Go FIrst. I received mail from them(Go First) that they initiated the refund to the service provider(MakeMyTrip) that i booked from but the refund from make my trip is still pending.

I purchased two gift cards from MMT on 16th Feb 2023 and when I tried to use it for a booking a flight ticket it is showing available gift card balance is zero.

I sent my issue to MakeMyTrip support email which are mentioned in their website https://www.makemytrip.com/gift-cards/
[protected]@giftbig.com and [protected]@makemytrip.com on 29th April 2023 and 16th May 2023 respectively, I didn't received any response from those emails.br...

Hi MakeMyTrip Team,

I had booked a bus on 5 June 2023, but instead of the pick point where it should be, you gave it somewhere else (it's Kaptanganj(Basti) UP not Kaptanganj (Azamgarh) UP, so i'll trying to reach support on phone or other online system but your support not giving me any solution for this,

Due to which I have suffered a lot, I again booked another bus, it's your system's fault so please refund my money, otherwise I will take legal action against your company.
Name - Sandip Jha
Booking Details
From: Kaptanganj(basti)
Bus Operator: Shri RishabhTravels
Make My Trip Id: NU[protected]
To: Delhi Bus Type: A/c-seater_sleeper PNR: 78CKHJGB
Journey Date: 05-Jun-23 Passengers: 1 Ticket Number:[protected]
Boarding Time: 06:15 PM Total Fare: 1472

Hi

After struggling more than 5 months with MMT, this is most unacceptable and insulting for me as a customer where you guys have closed my customer care ticket as well as Indian consumer complaints forum:(:(

Is it the way MMT treat its customer and resolve the complaints?
MMT offered me cancellation of 1 passenger in my ticket where I claimed all 4 passengers refund with the mental torture i had and unacceptable time wasted in calls and mails
it can be seen in my mail chain which is more than 40 in numbers

Even if MMT disagree with my proposal, there are ways of discussing and close ticket accordingly

With disappointment even in this forum, i am forced to explore options of private advocate form India sitting in Dubai to present my case:(:(
Is it the way we accept our service industry to work

Over and above that, MMT has not appointed any Grievance officer, there is no customer support mail escalation...not sorry to say but this is WORST EVER EXPERIENCE from any service provider in industry

Most Disappointing customer ever

Booking id and all details and evidence have been attached below.
I booked a bus through make my trip app .
Journey date - 2nd June 2023
Bhopal - Mumbai
On 29th May, I checked the app to see the details and found a pop up message from the company that my bus has been cancelled by the operator - claim refund. ( Evidence of the message from mmt attached)
I claimed for a refund on 29th June ( evidence attached)
Till date it's still showing refund claim processing on the app.
On 2nd june I get a call from driver that bus is waiting for me at the pickup location and my booking is still active. I informed them about my situation and they told me they haven't received any such thing from make my trip.
Today, upon mailing and calling customer support team I get a response that my claim refund has been declined as bus wasn't cancelled. I have clear evidence for the same. I had to appear for an interview on 3rd June and because o[censored]rgency I had to book a flight for the same. And now these people are saying they can't refund when clearly it's their fault. Please help me with the same as I can't let my hard earned money go to waste.

I had booked for a 6D/5N trip with MMT for Leh on 10/Jun/23. as per the Iterinary they had booked the flight ticket for Delhi to Leh through GoFirst. now since the flights are cancelled, they asked me to get to Leh on our own. As we know, this being the tourist season and any tickets on last minute will cost a lot, it happened to me. the tickets will cost around 55K for two people up and down. The MMT is saying that they will not refund anything, as this as per the T&C. i feel that this is a pure way of cheating the customers and making money. If go to reschedule, then also i have a big expense around 50K, including rescheduling chgs, fare difference and revised package expenses. We as customer feel that we are helpless, as they have included the 'Force Majeure' clause, which will protect them from all such genuine claims. So next time onwards, i had learnt a lesson. never to trust these online aggregators. Plan on your own and if any issues, we dont have to blame anyone for this. Trusting these online aggregators is a highly risky business, which all travellers should avoid.

I booked one flight ticket on Go FIrst on 7/5/23 for Port Blair to Chennai and PNR NO. T7CU4P. That flight was cancelled. So I Cancelled ticket. I received mail from GO air refund team as
Dear Smart Flyer,

This is with regards to your reservation with Go First of PNR T7CU4P. The applicable refund of INR 9653 has been processed to the same mode of payment as follows:

If paid via net banking / debit card, the same shall reflect in your account within seven days
If paid via credit card, the same shall be credited to your credit card account
If paid via travel websites/ travel agent, the same shall be refunded to the travel agent within three working days who will process it to you, request you to please contact them directly
Regards,
Team Go First.
And I cancelled in Makemytrip also and received message as
Booking for Palanimurugan C was cancelled. We will initiate the refund as soon as we receive the amount from airline in our bank account.
Cancelled on 20 May
One Way Flight
Booking ID
-
NF2C17VJYKXUV3L77719
But till date amount not refunded and not found any update also. Kindly resolve the issue as soon as possible.

This is in context to a trip scheduled with MMT (booking ID NL[protected] for North East India. I wanted to share that this has been the worst experience I have ever had in terms of hospitality. There have been numerous instances where we felt we have been duped of money. I want to share some of these instances so that it can be brought to immediate notice.

1. Hotel rooms : The hotel room that had been booked as a part of the package in Shillong was not even accommodating for a family of 3. While booking it was clearly mentioned that we were 4 people in number. Somehow we managed to stay in the same room. The Hotel room arrangement in Guwahati was even smaller and even more cramped up. After a long and tiring day, the least we expected was a room that had space for a family of 4. Unfortunately the rooms throughout were a huge disappointment. I am attaching pictures of the accommodation.

2. Jeep Safari : It is clearly mentioned in the package that there is Jeep safari and elephant safari included. Elephant safari was excluded at the last moment before the trip started citing monsoon as the reason. We were looking forward to the Jeep safari but when we got to Kaziranga, we learned, to our shock and utter disappointment, that the Jeep safari too was cancelled due to weather. At the time of booking, it was promised to us that the Jeep safari would be on track. We even called support and asked them why this was not shared at the time of booking but we got 0 response and support from the MMT team. What is the point of visiting Kaziranga without any of the Safari plans included?
I would to initiate a refund of 45000 INR to source for the Kaziranga debacle

I booked a flight from Atlanta to Hyderabad in March for May 7th. And few days before the flight, I canceled it on May 1st. It's been 28 days, and I haven't received the refund yet.

Booking ID: UN277UHCS8HWFIEQ9348

Please help me get the refund.

Dear Sir,

This is in reference to the booking Id NL[protected]

I had booked a holiday to north east through MMT on 1st april 2023.the travel date is 5th june 2023.

Now on 27th may i got a call from Mmt that flights are not available and I am supposed to arrange the alternate flights to reach bagdogra.

I had opted for the whole package and it is responsibility of MMT to make necessary arrangements for any mishaps.

I am getting married in next 2 days and this is total harrasment for me.And I had planned my honeymoon trip with this booking.

Moreover there is no way i can connect to customer care the IVR asks me to connect to the relationship officer and there is no way i can connect with them.As no contact numer is provided to me.

Also your represntative Ms shalini Kohli blatently says MMT will not refund a single penny on no show.

Moreover a service request no[protected] was generated by your team saying i have raised the request and closed it by the time they called me to inform me this issue.

I have taken necessary proofs as I am a system engineer and this generation of service request on my behalf without my consent from my MMT account amounts to a cyber fraud and will also persue this complain along with consumer forum complaint.

This is totally unprofessional behaviour from make my trip part.

Also they are not giving any refund and harrasing at the time of my wedding

Bhavya shah

I booked a ticket from Hyderabad to Chennai in MakeMyTrip with trip guarantee facility. But ticket didn’t confirmed MakeMyTrip trip send me a 2x voucher that is not working

I booked a Andman holiday package with MakeMyTrip which includes flights, sightseeing, road transfer and activities. After Go first flights cancelled, they called me up to book the flights by own. I am surprised, even how they can say this to customer while my package already includes flights. Even their term and conditions clearly sating they will do alternate arrangements for unforseen conditions.

MMT Term and Conditions
[protected][protected]
MMT reserves the right to modify the itinerary at any point, due to reasons including but not limited to: Force Majeure events, strikes, fairs, festivals, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re- routing of flights, closure of /entry restrictions at a place of visit, etc. While we will do our best to make suitable
alternate arrangements, we would not be held liable for any refunds/compensation claims arising out of this

Resolution
[protected]
Finally, after a lot of cummunications with MMT, they remain rigid and keep asking me to book the flights own. Now, my travel date (21 may- 26May) is passed and they destroyed my entire holiday plan. It causes a lot of mental harassment and I robbed with Rs 94k which is the cost of package. Please help me to get the refund and compensation (for harassment and destroying my holiday plan) from MakeMytrip. Thanks in advance.

I booked return flights from New Delhi to Leh in May 2023 through Make My Trip but couple of days before the flight, the flights were cancelled from the airline due to operational issue and I submitted refund request on Make my Trip. The refund request were accepted and but it's been more than 21 days that I've not received my refund. There is no further communication from Make my Trip and no update on it as well. Please help me get my refund at the earliest. Thank You!

Make my trip doesn’t provide an option to update an email id of an account. thought I have deleted my Mobile Number with the account but Email ID is still linked with it, which i want to delete, So i request MakeMyTrip to delete my account associated with Email ID: [protected]@gmail.com...

I had booked the Ladakh package on 1st May after paying 15000 as advance payment. But due to Go Air flights issue asked the company to either change the flights or cancel the package or change the package to another location on 2nd May itself. Even after numerous follow-ups no response received from MMT. At last on 4th I got response that money will be adjusted to new package. But on 5th I got the message that 8K will be deducted even I cancel or change the package. So I decided to cancel the package. ( same was mentioned in T&C). I got confirmation for cancellation on 5th itself. But even after 21 days neither I have received mt refund nor any proper confirmation on date when will I get the same, As this was not customer fault but flight operator issue, company should have refunded the whole amount but instead company has not refunded any amount till now with poor communication

Booking Id- NL[protected].

I'm not happy with package curated by agent Vinita Khurana, which was misleading, wrong informative and costs me around 12, 000/-.

I told to agent to curate a package for 1 Infant and 4 Adult traveler, instead she curated 1 Child and 4 Adult. Adding 1 Child instead of Infant passenger costs me high air fair.

As I believe blindly on MakeMyTrip agent curated as I told, I didn't check the details, but when I got mails that seat allotted to Infant which is not possible, I investigate the package where I saw that curator did mistake by making Infant traveler to Child.

I want my money back in cash.

Thanks.

Please find the below transaction details of amount debited from account while booking the tickets but without confirmation of booking.

Kindly look into the same to refund/recredit the same at the earliest.

Date : 25 May 2023

Narration :[protected]CCAMAKEMYTRIPPVTLTD

Cheque/Ref. No :[protected]

Value Date : 25 May 2023
Withdrawal : 9, 434.00

Regards

Nitin Kangne

Email id : [protected]@yahoo.com

I recently got a 3x refund for cancellation of my train ticket. In order to this, i received Rs.6000 travel voucher which is to be used in 7 days. And now I'm booking a train ticket but i am not being able to use the travel voucher, it shows "Sorry! promocode used is not applicable at this moment".