MakeMyTrip India Complaints & Reviews

Address: India

Cancellation request for MakeMyTrip Booking ID NN[protected] on 6 March 2020

process amount of INR 93340 within 3 working days was assured but never received.

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Address: MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India

My flight from Delhi to Kolkata was cancelled for which they issued full refund back to Makemytrip. MMT did not inform me of any change neither did they refund me the money. This is happening for the second time.

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Address: MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India

I have tried to book a hotel on 17th Oct, 2020 through MakeMyTrip mobile app. I have selected Hotel De Nada, Malviya Nagar, Jaipur. Once hotel preferences selected and processed for payment. While processing payment via Netbanking, session timed out, however payment deducted from bank account. Then I called to Hotel De Nada to confirm booking, but they denied that there was no booking is showing at their system. I have tried to find out and called to Make My Trip helpline numbers given on website, but all numbers are either wrong number or not connected. Thereafter, because of exigency I booked again Hotel De Nada via MakeMyTrip and then processed via Netbanking and it was successful. This booking was confirmed by Hotel De Nada also. Thus, two payments done by me. Requesting refund of 1st payment done but booking not done. Enclosing double payment receipts for ease of reference. Please advise.

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Oct 27, 2020

Updated by cavkjain Sir,

No responses received from MakeMyTrip official till now. Please advise, should I file complaint against MakeMyTrip in consumer court. If yes, which one is the appropriate Authority/Location to file complain. MMT is running business to embezzle people. This needs to stop and strict action to be taken against MMT.

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Hi Team,

I have booked one holiday package with MMT for phuket. Now due to covid the travel is not allowed and goair cancelled the flight itself.

They are not refunding the money.

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I have gifted a Makemytrip gift card to my relative and after that the Lockdown happened due to pandemic. Then I approached MMT team to extend the validity and they replied saying once the validity about to expire, they will increase it. I purchased the gift card in Nov 2019 with a 1 year validity. I sent mail for extension in May 2020 and they replied saying contact in Oct 2020. Now I am contacting them no reply from them. I feel now as cheated by a company where I am booking everything from last 10 yrs.

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Address: GURUGRAM, HARYANA

Website: www.makemytrip.com

Passenger name : Nasib pandya
contact no: [protected]
Booking ID - NF[protected]

Its been almost over two month since my flight got cancelled by air lines and i still have not received my refund.

I have booked an air India flight through MMT on 19th of august from Dharamshala to chandigardh. the flight got cancelled due to bad weather. as i got stuck in a bad situation i had to raise priority based refund and as per normal procedure of any airline i should have receive my refund with in 15 to 21 days. its been almost 2 months and i still haven't received my refund.i am also not getting any proper update on either website or app about my refund status. I tried calling customer support more then 20 times to ask about my refund status but MMT executives are not even receiving and answering any calls.

would like an early response on this issue.

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I have booked a couple of tickets in Make my trip because of the covid 19 pandemic the trip was cancelled but stil i didn't get my refund.herewith i have attached my booked details.

FYI in my MMT app this trip showing as completed.

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I had placed a request for cancellation of my tickets and a refund for the same due to pandemic and travel restrictions imposed to Singapore from India. I have also spoken to the airlines and they informed that the refund was already credited to make my trip. Unfortunately I don’t receive any response from MMT despite of many msgs and calls. Kindly let me know the status of my refund.

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Address: [email protected]

I tried booking tickets for 2 times via make my trip for an emergency situation from Sharjah to Trivandrum. But both the two times my account has been debited with out confirming the ticket.. Still now I didn't get my refund amount...Do you think it is fair that your agency is holding my money for the last 4 days for a payment failure... Most of the online agencies will revert back the money in case of payment failure...But MakeMyTrip is holding my money just for a payment failure issue...This is not fair... I tried writing to most of your customer support noone is responding...

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I am having very hard time with this MMT cancellation. I booked a hotel stay at Kabbe Holidays, Coorg on 16th Oct 2020 and as soon as I completed the booking, I received a call from the hotel stating they are closed due to Covid and heavy rain. They also mentioned that they have already informed MMT not to take any booking but it was still not reflected in the site.
After hearing this, I cancelled the booking as per the hotel's request and the refund amount Rs 5252 I chosen it to be original payment mode which is bank account.
However, they have processed the refund to wallet without my willingness. I need the money urgently but now I am unable to reach MMT customer care via phone now email. However I tried to reach it is leading to the dead end.

This is so difficult and pain for consumers. There are no rules and no proper communication channels to rectify the problems.

Booking ID - NH[protected]

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Dear sir
my ticket was cancelled by vistara customer care on 19/09/20 due to rescheduled your connecting flight,
The customer care person was told that the refund will credited within 6 to 10 working days. But refund is not credited yet.
Please provide the refund status as soon as possible.

ticket pdf attached for your Reference.

Thanking you

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Oct 31, 2020

Updated by Ali Kamal Please update

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Address: BAUG KAMANI KURLA

Flight is cancel during the covid 19 hence i request for refund, flight is refunded amount RS7857 in this amount make my trip only proceed 349 RS to my account only and portal is showing proceed RS7857 RS to my account refund amount when i send email about refund they did't reply and chat is to horrible he is only told check with portal and portal not provided all information.
My booking ID :- NF[protected]

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Oct 31, 2020

Updated by vineet12 I confirmed by airlines he is said amount refunded to mmt agent but mmt not paid my amount back to my account yet..it is to horrible..

Oct 31, 2020

Updated by vineet12 Not received amount yet to my account..airlines refund my amount to mmt in 30 may...what mmt will do..

Nov 10, 2020

Updated by vineet12 Any update on this because Make my trip not responded..

Nov 10, 2020

Updated by vineet12 I want my refund amount credited my account back but make my trip not responded and any action on it...will try some legal notice to him if they not responded..please send my message to him this stupid travel company

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V

vineet12

Oct 31, 2020

Refund already paid by airlines to mmt I confirmed by airline but mmt is not refund to our account yet..it is to horrible..

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Booking ID – NN[protected]
Date of Booking: 15-Jan-2020
Round Trip Flight: Bengaluru-Luxembourg-Bengaluru
Onward Journey Departure date from Bengaluru: 27-Apr-2020
Return Journey Departure date from Luxembourg: 26-May-2020
Total Amount Paid INR: 1, 33, 002 (Rupees One Lakh Thirty Three Thousand and Two only)
(MMT Wallet Credit adjusted Rs. 3, 416 and Through ICICI Bank Credit Card ₹ 1, 29, 586)
[protected][protected][protected][protected][protected][protected]
Cancellation done by me on 09-May-2020
Remarks by MakemyTrip: Cancelled on 09 May - Refund is being Processed – We have received your request with reason Flight Non Operational. Our team will get in touch with you in 21-45 days.
But even after 163 days the refund is not effected.
[protected][protected][protected][protected][protected][protected]
On 9th October, 2020 I have to cancel the same itinerary once again as the Itinerary was found in MakeMyTrip Portal as an upcoming trip without “Cancelled” remark.
Now, a fresh Remark by MakemyTrip appears: Cancelled on 09 Oct - Refund is being Processed – We have received your request with reason Flight Non Operational. Our team will get in touch with you in 21-45 days.

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I had booked my tickets through make my trip on 16th october. made my payments by gpay. my amount has been debited but the tickets has not been issued. i am facing a lot of trouble. please help me asap

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Address: Delhi , India

Pnr : qezkkt and xmj13a ( capitals uppercase )

both refunds are being held by make my trip and not giving it to me

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Darshan Tampi

Oct 19, 2020

Spice Jet have emailed me that they have refunded the money to make my trip. Make my trip is not refunding the money to me.
Similar situation with Indigo.
Make my trip is not contactable by any means. Their website tricks you to choose " cancelled by airline option " but when you choose this it comes with " cancelled by passenger " and then offers no refund. It is totally fraudulent and shameful that the company is stealing from its customers .
Can you report makemytrip to a consumer court and or Civil aviation Authority for fraud.
Below is last correspondence to them but no reply for months.

E MAIL TO MAKE MY TRIP

ARE YOU NOT ASHAMED OF CHEATING THE PUBLIC THAT PAYS YOU.

Dear Sir

You are illegally holding my refund and not contactable .
I hereby issue legal notice of fraudulent practice by your company for not forwarding a full refund made by Spice Jet to you as per the email below.
Not only is this in court but the Civil Aviation Authority is being advised of your criminal and fraudulent practice so that your travel agent license can be revoked.
Kindly forward this to you head office legal department

Captain P.Tampi

[protected] Forwarded message[protected]
From: SpiceJet Customer Relations
Date: Sun, Sep 20, 2020 at 11:58 AM
Subject: RE: PNR : QEZKKT 13/11/2020 P.TAMPI
To: [protected]@gmail.com

Dear Mr. Tampi,

PNR-QEZKXT

Greetings from SpiceJet!

This is with reference to your request for refund of booking amount for the above mentioned PNR.

We have initiated refund and would request you to contact your travel agency after 10 working days for refund claims. The refund amount will be as per their terms of contract.

In case of any further assistance please feel free to contact us.

Thanks & Regards,
Jaipreet Kour,
Executive- Customer Experience, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

[protected] Original Message[protected]
From: Darshan Tampi [[protected]@gmail.com]
Sent: 19/9/2020 4:56 pm
To: [protected]@spicejet.com
Subject: PNR : QEZKKT 13/11/2020 P.TAMPI

Dear Sir

Can you please send me a confirmation email of the full refund of Rs.8940 ( Rs 3866 + Rs 5074 ) which you are making to makemytrip.com on my request with a copy to makemytrip.com.

Makemytrip.com is advising me that there is no refund . Please assist urgently to instruct them to refund the passenger.

Thanks n Brgds

P.Tampi

ref:_00D36s6DE._5001Q15Wr8G:ref

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Address: mumbai

A. FLIGHT AND PASSENGER DETAILS
Passenger Name : Devansh Rathi
PNR : ETN5Q3
E-Ticket No : 016-[protected]
Booking ID : NN[protected]
Date : 20th March 2020, Friday.
Route : CHICAGO (O' HARE INTL) TO MUMBAI
Time : 20h 57m
Airlines : United Airlines UA-4531. Chicago (O’Hare Intl) to Toronto
United Airlines UA-8414 – Toronto to Mumbai

B. CANCELLATION REQUEST CONFIRMATION Reference No : INR[protected]
TEXT of the message –
Quote “Dear DEVANSH RATHI,
This is to confirm that we have received an offline cancellation request for MakeMyTrip Booking ID NN[protected]. Since the request is with reason "Cancellation waiver request due to COVID-19", the refund is subjected to Airline approval as per their policy.

Once the request is successfully approved by the AIRLINE, the refund will be processed in 7-10 working days.

In case Airline denies any such request, there will be no refund.

We look forward to assisting you again!

Team MakeMyTrip” Unquote.

C. I have email CANCELLATION CONFIRMATION FROM UNITED AIRLINES.

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I had canceled two booking Id 1) NF[protected] PNR# QGN3JC and 2)

NF[protected] PNR for flight FPBBPE Rekha Aarohi under doubleblack booking. However, MMT refused to provide 100% refund under the name of force majeure. Finally, I personally spoke to Indigo who agreed to put Rs 6000 each for above two bookings under credit shell. They further refunded teh amoun to make my trip on below transations
transaction[protected] refunded on 13th july
transaction[protected] refunded on 9th oct .
But MMT has still not refunded the money to us.
My registered mobile number is [protected] for booking #1 and [protected] for booking#2

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Booking number - NF[protected]

I have booked a flight from mmt for goa to delhi(10th dec). The total booking amount is ₹11, 108. But the money got deducted twice from my bank account.

Please resolve this issue ASAP. And please refund one extra transaction(₹11, 1108) that happened.

Attaching the bank statement below.

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Address: B21, Sector 52, Noida

While rescheduling the flight I made the payment to MMT. I received the message stating
"Dear SAURABH KUMAR,
Unfortunately, your rescheduling of flight booking NF[protected] from Delhi to
Patna has failed after successful payment. This happens at times because of a temporary tech failure.

We have initiated a refund of Rs *4954.0 to your account which will take 3-12 days to appear in your account. We request you to retry with a fresh payment or call us at[protected]."

And it is now been 18th Oct'2020 and I did not get any money. There is no option in customer support to speak to a MMT representative. It was really a painful experience with make my trip.

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I have tried to contact MMT from customer care number and mail but the are not responsive at all, One month back I got a mail from MMT and they assured That I would get my refund still its pending.
after calling indigo I came to know that the refund request is not even initiated from MMT at all.

I have not received any refund yet. I called Indigo customer care. They are ready to initiate the refund but I am not sure whether I would get the refund from MMT. As the customer care support is not good in MMT. and my money is on hold for a long time. So in this case I want to be sure about the refund first.
PNR: HJU4KW
Booking ID: NF[protected]

Kindly revert back
[protected]

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MakeMyTrip India Complaints & Reviews

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MakeMyTrip India reviews & complaints page 172

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Refund not recieved from MMT PNR: HJU4KW

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