MakeMyTrip India Complaints & Reviews

I Rakesh Bhadoo booked hotel Royal Orchid, Jaipur on 20th Sep, 2020 and at first made payment through Internet Banking. The payment wad deducted from my account but room was not booked. Later on I made payment through Credit Card Rs 7599/- and the hotel booking was confirmed vide booking id NH[protected]. But why the payment is recieved twice for a single booking. Payment Rs 7599/- should be refunded to my account. It has already been more than a month but still the payment has not been refunded i.e the payment done through I Banking.

Claim related purpose I am not able to reach make my trip customer care either by Mail or toll free number. I understand we are in a situation of Covid-19. Please be responsible.

I have initiated a refund request for ticket amount for Flight cancelled by Airline. For insurance claim process I need Need details of refundable amount for travel tickets.

The flight ticket that I have booked (spicejet S-G608) on 2nd October 2020 from cochin to chennai was cancelled by the airline. Thus I have raised a refund request. And I have got an email mentioning that refund has been processed and it was expected to reflect on account by 02-07 October 2020. But till date no refund has been reflected.

I made a transaction with my gift card [protected] on 17th October 2020 and it got failed due to technical glitch. Card expired on 18th October and now I can't get the refund.

Woohoo confirmed that they need confirmation from MakeMyTrip to extend validity.

Attached the transaction details. Please help me refund and validity extension of my gift card.

I had booked a room in hotel through MMT app. But i cancelled it on 24th October and selected refund mode as MMT wallet. In app it is showing processed and will reflect instantly but till now i haven't got my refund amount.

When i will get my noney back. I tried calling their customer care but it is stucked with automated answer machine saying incorrect input. I am trying for past 2 days.

I booked round trip to travel from Mumbai to Delhi on[protected] and from Delhi to Mumbai on[protected] under GO AIR PNR NO. HY4HQ through MMT. I travelled from Mumbai to Delhi. Flight from Delhi to Mumbai G8-334 was cancelled by GO Air. I raised claim of refund through MMT. As there was inordinate delay in processing of Claim, I called GO Air directly. It was informed to me that my claim has been processed and an refund of Rs. 5723.00 has been made to MMT IN[protected] under reference no. 94875619. Then I once again raised refund claim. I was shocked when I got SMS that my claim is processed and refund amount is Rs. 2034.00. Despite my trying to contact MMT over phone, I could not got connected. On App Chat Boot is no able to address the complaint. Why amount refunded by GO air is not passed to me.

I have sent numerous emails regarding my booking ID NN[protected], I had a return ticket booked from Delhi - london. The ticket was cancelled due to covid and I had to take vande bharat on my way back. The last email I received from them is money cant be refunded and they put the ticket as resolved without really solving much. I have been sending in request for an open ticket from the past 04 months. I have made multiple request asking for an open ticket and i have received multiple approvals at multiple times that it has been approved and processed. i have been diligently approaching MMT on my refund or an open ticket. It is upon escalating things on Twitter i got a reply but no follow up.
I do understand that as an organisation you are facing the brunt of COVID0-19 but so are we who are now in not the same position as we were. Thus I requested for either a refund or provide an open ticket to travel in the near future for my booking from London to Delhi. I have all the screenshots of my regular interaction with MMT in this email which stands as "PROOF"

Money deducted while making booking on 21st Oct, rupees 6376 but no ticket was generated. transaction ID[protected]

Dear Sir,
As the flight was cancelled on account of the COVID Pandemic

We are not responsible and we did not cancel the trip, so how can we be deprived of the fees from your side as referred below:

“MMT Convenience Fee of ₹ 840/-“

This process is never expected during this crisis period from a reputed concern.

However, I hope you will look into the matter and REFUND the FULL AMOUNT.

My flight from Kolkata to Mumbai of Air India was booked through MakeMyTrip. I tried to contact MakeMyTrip but no response on the refund. I contacted Air India but they said the ticket was through MakeMyTrip. The refund should be provided by them. It's been 2 months and the amount is Rs. 6815

There is no response on call and no valid response via Email.

Hi Team,

I done flight booking from Dehradun to Hyderabad for date of travelling 17th March but on 16th March I reschedule it for 20th March. On 16th March Rescheduling time I was doing payment of Rs 3086(apply coupon Real Amount 3300) which is failed from Makemytrip site as I apply coupon on it. but amount deducted from my account.

So I done payment of Rs 3300 again as support guy told Rs 3086 will be refund in 6-7 days.

its more then 7 months but still I don't receive my amount of Rs.3086.

I tried to contact by provide contact number([protected]) many times also send more than 35 emails([protected]@makemytrip.com) but no response.

Can you please take a look on it ASAP.

Thanks,

On 21st of October at around 11:39 PM I booked a flight from Bengaluru to Guwahati from MakeMyTrip. the flight was scheduled on 23rd of October, 6:15 AM. The flight was of Indigo Airlines and the flight number was 6E-457. I made the payment to MakeMyTrip via Googlepay and the transaction was a success. But I didn't received any confirmation for the ticket and later when I called up the airline (Indigo)to inquire regarding the same they told me that they hadn't received any bookings under my name. The amount which was deducted was Rs 6, 056 . Later I tried to get in touch MakeMyTrip regarding refund of my money but they were totally unsupportive . I tried various numbers all I could get was automated calls and they sent me a email id where I was asked to request for refund and as I did sent the refund request to the mentioned email id it turned out that the Id was invaild one and I could find no other way to contact them. The screenshot of the payment is shared here.. please help!

After a successful transaction and receiving confirmation from Make My Trip, today I got a call from Bentrip Jharna Homestay, Darjeeling; Homestay Booking id NH[protected], that there is no room available and they suggested to stay in another location. But I like to stay in Bentrip otherwise I'll cancel my trip. I am unable to contact Make My Trip Customer Care to cancel the booking and to get back the booking amount. Do needful.

Prosenjit Roy Â

Hi i had booked a flight from mumbai to jammu in the month of august which was cancelled by the airline. it took mmt 2 months to process the refund. the refund now reflects in the wallet but is not showing any option to transfer to bank account

Hello
My self manav Chandra singh, I tried to call Mmt but they didn’t respond my calls,
I received my refund from Mmt on 23rd of oct, and then after 2min it deducted from my wallet,
Kindly refund my money 5850 to my wallet so I can book another booking.
Resolve my issue as soon as possible
Thank you.

My refund of flight from Ahmedabad to Delhi which is already refunded by go air lines however it's showing on makemytrip app that there is no refund for this flight.

Kindly do the needful on priority and refund the amount as soon as possible.

PNR Number is K4TMNF

Cancellation request for MakeMyTrip Booking ID NN[protected] on 6 March 2020

process amount of INR 93340 within 3 working days was assured but never received.

My flight from Delhi to Kolkata was cancelled for which they issued full refund back to Makemytrip. MMT did not inform me of any change neither did they refund me the money. This is happening for the second time.

I have tried to book a hotel on 17th Oct, 2020 through MakeMyTrip mobile app. I have selected Hotel De Nada, Malviya Nagar, Jaipur. Once hotel preferences selected and processed for payment. While processing payment via Netbanking, session timed out, however payment deducted from bank account. Then I called to Hotel De Nada to confirm booking, but they denied that there was no booking is showing at their system. I have tried to find out and called to Make My Trip helpline numbers given on website, but all numbers are either wrong number or not connected. Thereafter, because of exigency I booked again Hotel De Nada via MakeMyTrip and then processed via Netbanking and it was successful. This booking was confirmed by Hotel De Nada also. Thus, two payments done by me. Requesting refund of 1st payment done but booking not done. Enclosing double payment receipts for ease of reference. Please advise.

Hi Team,

I have booked one holiday package with MMT for phuket. Now due to covid the travel is not allowed and goair cancelled the flight itself.

They are not refunding the money.