MakeMyTrip India Complaints & Reviews

Hi Team,

I done flight booking from Dehradun to Hyderabad for date of travelling 17th March but on 16th March I reschedule it for 20th March. On 16th March Rescheduling time I was doing payment of Rs 3086(apply coupon Real Amount 3300) which is failed from Makemytrip site as I apply coupon on it. but amount deducted from my account.

So I done payment of Rs 3300 again as support guy told Rs 3086 will be refund in 6-7 days.

its more then 7 months but still I don't receive my amount of Rs.3086.

I tried to contact by provide contact number([protected]) many times also send more than 35 emails([protected]@makemytrip.com) but no response.

Can you please take a look on it ASAP.

Thanks,

On 21st of October at around 11:39 PM I booked a flight from Bengaluru to Guwahati from MakeMyTrip. the flight was scheduled on 23rd of October, 6:15 AM. The flight was of Indigo Airlines and the flight number was 6E-457. I made the payment to MakeMyTrip via Googlepay and the transaction was a success. But I didn't received any confirmation for the ticket and later when I called up the airline (Indigo)to inquire regarding the same they told me that they hadn't received any bookings under my name. The amount which was deducted was Rs 6, 056 . Later I tried to get in touch MakeMyTrip regarding refund of my money but they were totally unsupportive . I tried various numbers all I could get was automated calls and they sent me a email id where I was asked to request for refund and as I did sent the refund request to the mentioned email id it turned out that the Id was invaild one and I could find no other way to contact them. The screenshot of the payment is shared here.. please help!

After a successful transaction and receiving confirmation from Make My Trip, today I got a call from Bentrip Jharna Homestay, Darjeeling; Homestay Booking id NH[protected], that there is no room available and they suggested to stay in another location. But I like to stay in Bentrip otherwise I'll cancel my trip. I am unable to contact Make My Trip Customer Care to cancel the booking and to get back the booking amount. Do needful.

Prosenjit Roy

Hi i had booked a flight from mumbai to jammu in the month of august which was cancelled by the airline. it took mmt 2 months to process the refund. the refund now reflects in the wallet but is not showing any option to transfer to bank account

Hello
My self manav Chandra singh, I tried to call Mmt but they didn’t respond my calls,
I received my refund from Mmt on 23rd of oct, and then after 2min it deducted from my wallet,
Kindly refund my money 5850 to my wallet so I can book another booking.
Resolve my issue as soon as possible
Thank you.

My refund of flight from Ahmedabad to Delhi which is already refunded by go air lines however it's showing on makemytrip app that there is no refund for this flight.

Kindly do the needful on priority and refund the amount as soon as possible.

PNR Number is K4TMNF

Cancellation request for MakeMyTrip Booking ID NN[protected] on 6 March 2020

process amount of INR 93340 within 3 working days was assured but never received.

My flight from Delhi to Kolkata was cancelled for which they issued full refund back to Makemytrip. MMT did not inform me of any change neither did they refund me the money. This is happening for the second time.

I have tried to book a hotel on 17th Oct, 2020 through MakeMyTrip mobile app. I have selected Hotel De Nada, Malviya Nagar, Jaipur. Once hotel preferences selected and processed for payment. While processing payment via Netbanking, session timed out, however payment deducted from bank account. Then I called to Hotel De Nada to confirm booking, but they denied that there was no booking is showing at their system. I have tried to find out and called to Make My Trip helpline numbers given on website, but all numbers are either wrong number or not connected. Thereafter, because of exigency I booked again Hotel De Nada via MakeMyTrip and then processed via Netbanking and it was successful. This booking was confirmed by Hotel De Nada also. Thus, two payments done by me. Requesting refund of 1st payment done but booking not done. Enclosing double payment receipts for ease of reference. Please advise.

Hi Team,

I have booked one holiday package with MMT for phuket. Now due to covid the travel is not allowed and goair cancelled the flight itself.

They are not refunding the money.

I have gifted a Makemytrip gift card to my relative and after that the Lockdown happened due to pandemic. Then I approached MMT team to extend the validity and they replied saying once the validity about to expire, they will increase it. I purchased the gift card in Nov 2019 with a 1 year validity. I sent mail for extension in May 2020 and they replied saying contact in Oct 2020. Now I am contacting them no reply from them. I feel now as cheated by a company where I am booking everything from last 10 yrs.

Passenger name : Nasib pandya
contact no: [protected]
Booking ID - NF[protected]

Its been almost over two month since my flight got cancelled by air lines and i still have not received my refund.

I have booked an air India flight through MMT on 19th of august from Dharamshala to chandigardh. the flight got cancelled due to bad weather. as i got stuck in a bad situation i had to raise priority based refund and as per normal procedure of any airline i should have receive my refund with in 15 to 21 days. its been almost 2 months and i still haven't received my refund.i am also not getting any proper update on either website or app about my refund status. I tried calling customer support more then 20 times to ask about my refund status but MMT executives are not even receiving and answering any calls.

would like an early response on this issue.

I have booked a couple of tickets in Make my trip because of the covid 19 pandemic the trip was cancelled but stil i didn't get my refund.herewith i have attached my booked details.

FYI in my MMT app this trip showing as completed.

I had placed a request for cancellation of my tickets and a refund for the same due to pandemic and travel restrictions imposed to Singapore from India. I have also spoken to the airlines and they informed that the refund was already credited to make my trip. Unfortunately I don’t receive any response from MMT despite of many msgs and calls. Kindly let me know the status of my refund.

I tried booking tickets for 2 times via make my trip for an emergency situation from Sharjah to Trivandrum. But both the two times my account has been debited with out confirming the ticket.. Still now I didn't get my refund amount...Do you think it is fair that your agency is holding my money for the last 4 days for a payment failure... Most of the online agencies will revert back the money in case of payment failure...But MakeMyTrip is holding my money just for a payment failure issue...This is not fair... I tried writing to most of your customer support noone is responding...

I am having very hard time with this MMT cancellation. I booked a hotel stay at Kabbe Holidays, Coorg on 16th Oct 2020 and as soon as I completed the booking, I received a call from the hotel stating they are closed due to Covid and heavy rain. They also mentioned that they have already informed MMT not to take any booking but it was still not reflected in the site.
After hearing this, I cancelled the booking as per the hotel's request and the refund amount Rs 5252 I chosen it to be original payment mode which is bank account.
However, they have processed the refund to wallet without my willingness. I need the money urgently but now I am unable to reach MMT customer care via phone now email. However I tried to reach it is leading to the dead end.

This is so difficult and pain for consumers. There are no rules and no proper communication channels to rectify the problems.

Booking ID - NH[protected]

Dear sir
my ticket was cancelled by vistara customer care on 19/09/20 due to rescheduled your connecting flight,
The customer care person was told that the refund will credited within 6 to 10 working days. But refund is not credited yet.
Please provide the refund status as soon as possible.

ticket pdf attached for your Reference.

Thanking you

Flight is cancel during the covid 19 hence i request for refund, flight is refunded amount RS7857 in this amount make my trip only proceed 349 RS to my account only and portal is showing proceed RS7857 RS to my account refund amount when i send email about refund they did't reply and chat is to horrible he is only told check with portal and portal not provided all information.
My booking ID :- NF[protected]

Booking ID – NN[protected]
Date of Booking: 15-Jan-2020
Round Trip Flight: Bengaluru-Luxembourg-Bengaluru
Onward Journey Departure date from Bengaluru: 27-Apr-2020
Return Journey Departure date from Luxembourg: 26-May-2020
Total Amount Paid INR: 1, 33, 002 (Rupees One Lakh Thirty Three Thousand and Two only)
(MMT Wallet Credit adjusted Rs. 3, 416 and Through ICICI Bank Credit Card ₹ 1, 29, 586)
[protected][protected][protected][protected][protected][protected]
Cancellation done by me on 09-May-2020
Remarks by MakemyTrip: Cancelled on 09 May - Refund is being Processed – We have received your request with reason Flight Non Operational. Our team will get in touch with you in 21-45 days.
But even after 163 days the refund is not effected.
[protected][protected][protected][protected][protected][protected]
On 9th October, 2020 I have to cancel the same itinerary once again as the Itinerary was found in MakeMyTrip Portal as an upcoming trip without “Cancelled” remark.
Now, a fresh Remark by MakemyTrip appears: Cancelled on 09 Oct - Refund is being Processed – We have received your request with reason Flight Non Operational. Our team will get in touch with you in 21-45 days.

I had booked my tickets through make my trip on 16th october. made my payments by gpay. my amount has been debited but the tickets has not been issued. i am facing a lot of trouble. please help me asap