MakeMyTrip India Complaints & Reviews

I have booked a ticket from makemytrip on 10th october. my money has been deducted from account but I have not recieved any ticket.

I just had a very bad experience with Makemytrip. I had booked my flight ticket on 18th September 2020 from Dubai to Ahmedabad. I had paid for the ticket via Credit Card.

After booking a ticket, I had requested to get the bill/Invoice from Makemytrip.com but it seems like only the robot is working in Makemytrip.

I was just requesting the bill / Invoice for my payment and they were replying like just get in touch with Spicejet to get the bill. I said that I paid the money to Makemytrip then why I should get the bill/invoice from Spicejet, then they were only replying like this is our company procedure.
It is like you buy a Britania biscuit from any small store or supermarket, you pay the money at the counter and when you ask for a bill for your payment, the supermarket executive saying to contact Britania Company to get the bill. Are you crazy ?

When I have started taking continuous follow up then they said that you can only get the bill after your flight as per company policy. When I told them this is not an accounting standard, they did not have an answer.
As per Makemytrip logic, if you buy Head & Shoulder Shampoo from Supermarket then you will get the bill only after you use the entire shampoo. Are you kidding me ?

Then they were saying that all the company is following this procedure .When I said only Makemytrip is following this as I had proof for another booking on Goibibo and Yatra then they did not have an answer.

As per Makemytrip logic, If you are taking any IBPS/IPS exam class or any other Exam Class and paying for these classes then you will get the bill of payment after giving the exam only. Not before that.

I was about to become mental of this logic.

There is no way to reach to customer care executive. The only robot is replying to any query. It took 2 hours to get in touch with the customer care executive. Customer Care executive does not know anything about the problem and replies the same answer given by the company SOP.
They were annoying me when I started calling again and again as there were not having an answer and did not want to give a solution to the customer. Giving a wrong commitment like my manager will call in one hour, we will send the mail, etc. But they were not replying on time.
It is our right to get the bill/Invoice when we pay the amount to any company . When someone is denying to give you the bill/Invoice, there is something wrong with that person or company. Might be there are not doing legal business or not paying tax.

This my personal experience. I can show the proof also of Makemytrip irresponsible reply.

Just visit the Makemytrip to compare the price. Do not book from their app or website as they are not doing legal business.

I had the following hotel & flight bookings booking done through Makemytrip.com, which were cancelled in the month of May 2020 due
to the pandemic situation :

Hotel Booking IDs
1) NH[protected]
2) NH[protected]

The hotel bookings were done thru one makemytrip.com agent named Ms Rosmita Dwivedi.

Flight Bookings Ids
1) NF[protected]
2) NF[protected]

Till date no refund has been made by makemytrip. There helpline numbers are either invalid or there is no option to talk to someone.

I booked my flight on 5th of May from BLR to BOM in Air Asia through MakeMyTrip but it got cancelled due to lockdown, my flight no is I5-304, PNR is S4K42D and booking ID is NF[protected], I am continuously trying to contact them for refund but still no progress from past 6 months, I also requested to book another flight for the same with same booking amount but not getting any positive reply.

kindly help !

with regards
Amit Roy

Dear Sir/Madam,
I am writing this letter to inquire about the refund status of the flight 6E 557 and PNR XM8G9D. I cancelled the flight on 8th September 2020 as the flight was delayed.I talked with the Indigo authorities at Kolkata airport and hence the cancellation was confirmed and initiation of refund process was started on the same day. However, I have not yet received the amount (3777/-).I have only received 150/- .I contacted...

Sir, i booked a flight on 24 july 2019 for 2 passengers from srinagar to mumbai travelling on 9th august 2019. But government made emergency announcement, that any body who is in kashmir must leave the valley as soon as possible. In this regard all the airlines provided full waiver for cancellation. I also cancelled the flight ticket directly with the airline and they processed the full refund at the same time. The airline has made the refund to makemy trip but i have not received the refund amount so far.Kindly look into the matter and process full refund. Refund amount is 8392 inr

Hello

I was trying to book a flight ticket makemytrip and I choosed Bajaj finserv as payment option transaction was done sucessfully from bajaj side but failed from MMT side due to some technical issue my ticket was not booked. here I attached screenshot please check and verify from your end and cancel my transaction on bajaj finserv.

let me know if anything else you need from my side.

thank you

I had booked a flight on 04 Apr 2020, on Make My Trip for travel from Chandigarh to Pune on 15th April 2020. My PNR is LGWTB2 and the airline Vistara has refunded the entire amount to Make My Trip. However, Make My Trip has only made a partial refund of Rs 12, 675/ and the total amount paid is Rs 26, 275/. A refund of Rs 13, 600/ is to be paid as the journey was cancelled due to the lockdown and Ministry of Civil Aviation has notified full fare paid is to be refunded.

My name is Laxmanarao Devisetti, on7thoctober 2020, i tried to book ticket from Hyderabad to Vishakapatnam from makemytrip website, on the payment page i have used 5000 Giftcard and remaing amount i have tried to make payment, due to some technical issue the payment got failed and giftcard balance gone to Zero, i tried to contack Customercare those number wont reach to the person, its 48hrs gone that giftcard balance not credited back, i want to raise a despute regarding this Giftcard no([protected]).

My flight was from mumbai to bengaluru dated 29th may 2020 - booking id - nf[protected] - spice jet - sg-415i had booked 2 tickets with pnr hb6wvz seat 30a and seat 30b. Due to covid 19 as per government regulations all the flights were cancelled. However, under makemytrip app it showing as flight completed which is incorrect and also i have not received any mail or calls in relation to refund. I request your goodself to please provide my refund through makemytrip

Hi, this is a refund request for my go air flights, below is the complete information:
My name is chirag gulati, i had a round trip flight from del-goi as on 10th sep to 13th sep 2020, pnrs are k5jlns (Del to goa) & q4y9wy (Goa-del). Both flight had been cancelled by airline, goa air had raised a refund request to make my trip as on 11th sep 2020, below is refund amount pnr wise:
K5jlns — 3323 rs
Q4y9wy — 3647 rs
Total amount is 6970 rs, i need this amount in my original source of payment but still i am waiting for the same, it's been almost a month.
Makemytrip customer care is not working, there is no option to connect with any of the executives and chat option doesn't give any solution. On portal it is showing that they have put my money in credit shell but amount has discrepancy, amount showing on portal which they have put in credit shell as following:
K5jlns — 2652 rs
Q4y9wy — 279 rs
Total-2931 rs
Difference is 4039 rs, don't know how to resolve this, their customer care numbers are not reachable.

Please help me to get my money refunded.

Thank you

My flight was cancelled by the airline,

Dear makemytrip team,

I have booked a flight ticket through your app on 31st aug 2020.
Booking id is nf[protected] and pnr number is r9ze4e.
Unfortunately my flight trip got cancelled from the airlines.
I have tried calling your customer support number many times but there is no answer from your end.
For that reason i have called airasia and they said my refund is successfully processed from there end.
Im mentioning that ref number below
74133667
Kindly requesting you for the refund the amount to my makemytrip wallet
Below attached screenshot for your reference

Thanks
Vishal kumar
[protected]
[protected]
[protected]@gmail.com

I had booked a flight ticket on MakeMyTrip using icici credit card and converted to EMI option. The total bill was 10, 667/- but MakeMyTrip charged 11, 225/- saying the remaining amount will be returned.

But still, I didn't receive the amount back. Please check

Tried to contact the customer care of MakeMyTrip but no phone numbers are working to speak to the executive.

Thanks.
Pradeep
[protected]

My flight was cancelled by the airline
My pnr no kvjg2p
Delhi to indore
Date 3 jun 20

I have booked a holiday package (Nl[protected] to london with airline tickets (Emirates) last january. The trip is scheduled for july end (24th july). I have made full payment for airlines and partial payment of 62000 for trip. Afterwards due to covid-19 airline cancelled the flights and refund fully which i have received from make my trip fully also after deducting the convenience fee. So accordingly they have made a hold my trip payment of 62000 but after getting refund from airlines i have raised the similar issue to them to refund as it is not cancelled by myself. Its cancelled due to covid-19 situation. After a week i got a mail from make my trip that they can refund me only 24490.00.

So finally i got the refund of 24490.00 which is almost 55% of my paid amount. Here i dont understand my fault because its risky to travel under covid situation.

So i just want to is it logical to deduct almost 35000 for my trip?

I had book the ticket for 2 person from Chennai to Jaipur dated 20 sep 2020 and that ticket was cancelled by airline and airline person told that I will receive the amount, then after 16 day over I call to airline asking about the refund amount, then the person told me that the refund was given on the same day of cancel flight.
Still I didn’t receive the refund from MakeMyTrip, then I had try to call them MakeMyTrip for the status of refund, but no one is receiving the call.
Please register my complaint, help me for receiving the refund amount.
Thanks and regards
Pradeep ramawat
[protected]

Flight details
Chennai to Jaipur
Date - 20 sep 2020
Go air flight
PNR - F2DD2Y

Have some amount saved in lieu of credit shell for the following PNR: LJ1LVZ, Booking ID: NF[protected], with original traveller list of 2 passengers.
As per discussion with Indigo's customer executive, we can utilise the credit shell to book a ticket for only one passenger also out of the 2, for 50% of the total credit shell amount. But such option is not available in makemytrip site, and to book a ticket, both passenger has to travel together, which is totally opposite to what Indigo's statement is.
I am not able to book the tickets for my travel with the credit shell amount, the reason for which the shell amount was provided in the first place. Have gone through government directives, and nowhere it is mentioned about such restrictions.
On one hand, they are not refunding the amount, and when i am trying to book tickets, they are not allowing the amount to be utilised.
This is totally absurd and causing undue harassment for no fault of mine.

Requesting to assist me to book the tickets for just 1 passenger instead of their site's default 2 passenger. Also, assign a physical executive, who is educated with the above rules stated by Indigo, so that we can book the ticket in one go, in case their site is not updated or is not able to handle such bookings.

I had made a booking in The Hillside Cottages, Kanatal on 5th October 2020 via the Make My Trip App.

Booking ID- NH[protected]
Check in- 9th October 2020-
Check out- 10th October 2020
3 cottages
7 guests

Booking made by me, Shailansh Yadav.

(Confirmation/voucher attached for reference)

On the App the availability of the Cottages was showing so i booked...

I had booked a ticket for my whole family to travel to Barcelona via Make My Trip. Booking ID NN[protected]

Due to covid, the flights were cancelled. Emirates airlines (the company i booked flights on) has issued refund of my booking in June.

Make My Trip is not refunding this to me
neither are they contactable.
This is cheating