MakeMyTrip India Complaints & Reviews

We booked tickets via MMT for a trip to Maldives earlier this year but had to cancel because of the Covid Pandemic. Its been 8 months and we are still awaiting a refund. MMT's claim is that they can't process until get confirmation from Air India. Both MMT and Air India have stopped responding to my requests.

Name - Raman Sehgal
11 Apr RA raised with Air India by MMT - RA [protected] & [protected]

Hotel denying check in and forced to cancel my order over phone, for below booking .Dear *Manoj*, Your booking is confirmed.

*Booking details*
MakeMyTrip ID: NH[protected]
PNR: [protected]
Check-In: Sun, 29 Nov 20, 10:30 AM
Check-out: Mon, 30 Nov 20, 10:00 AM
Manage booking online at https://applinks.makemytrip.com/STeXcJIxMbb

*Hotel* *details*
Hotel Rohit, MAHABALESHWAR
18, Koli Ali. - Subhash Chowk Main road, Poonam Restaurant Chowk, Dist - Satara, Mahabaleshwar.

I booked flight for air India from makemytrip site for journey date 28-04-20.flight got cancelled due to corona and amount didn't got refunded for 5passengers(Rs15501).Kindly initiated refund request to get the refund amount from airline as soon as possible.Please refer pnr number attached in screenshot .

I booked Indigo Flights Delhi - Shirdi ( PNR -TE9EQL AND DVGJH ) VIA make my trip. Due to pandemic this was postponed many a times and finally flight was cancelled on 19th Nov as per confirmtion from Indigo . I opted for refund and airlines transfer full amount to Make my trip. But till date make my trip has not transferred my account even though account details are shared with them . Further in this pandemic they are still doing deductions for convenience fees and cancellation charges even though airlines has refunded back full amount . Please help in this .

Regards
Amit Bhatia
[protected]

Flight dated 09th May 2020 Dehradun - Mumbai (Booking ID NF[protected]) is cancelled. Indigo airlines has refunded an amount of Rs.25292/- to makemytrip. Status of refund reflects as processed on 26th Nov 2020 on makemytrip app. However, funds are still not reflecting in my wallet. Kindly arrange to refund the funds urgently.

Hi MakeMyTrip Team,

I have made payment twice to book an international hotel, which have been successful, but I am not getting any booking confirmation from your side.
Booking Details:

Primary Name: Shalini Sreedeepthi Mujje
Phone Number: [protected]
Email Address: [protected]@gmail.com
Hotel Name: Park Regis Kris Kin Hotel, Dubai
Dates: 30th November to 1st December 2020
Payment 1: 28th November 2020 at 13:54
Payment 2: 28th November 2020 at 13:39

Requesting you to please help me with confirmation of the booking and refund of one of the payments ASAP.
There is no way to reach your customer representative either, so hoping for quick response.

Thanks,
Shalini Sreedeepthi Mujje

There are 2 flight bookings which were cancelled due to flight being non operational and I've been following up since 6 months now however no refund has been made so far. MMT is not receiving calls on customer care number. This is my hard earned money & I'm not sure why MMT policies are not ethical enough to provide the refund to the customers.

1. Booking NF[protected]
Incident: To & Fro Flight dates were in April 2020 however due to COVID lockdown flight were cancelled & credit shell initiated which never worked. It was just for name sake. I called MMT multiple times but they never resolved the issue. Later on credit shell turned into refund which I never received.

2. Booking ID NF[protected]
Incident: Flight cancelled by Airline on 12 Sep 2020 but refund was never made by MMT.

I have tried reaching out to the Airlines but they say that they have not received request from MMT yet. I do not know who should I ask for help to get my hard earned money back

Hi Team,

I booked round tickets from Make My Trip having the same PNR for both the to and fro journey, PNR : K1IBRB . The round trip from Pune to Kolkata (scheduled for 20th March 2020) and the return journey was from Kolkata to Pune ((scheduled for 6th April 2020). I was able to complete my forward journey but due to nation wide lockdown I was not able to complete the round trip.

Its been more than 6 months but I still didnt get any refund for the other half of my journey. Nor was I able to reschedule.

Please look into this and provide options for refunding.Go Air has send the invoice. Attached is the invoice. Please look into the matter.

Hi Team,

I have made a booking for a stay at 'The Palms Town and Country Club- Resort' from Make My Trip. The booking ID is NH[protected], Reservation amounting to Rs.1927

However, accidentally the Check in date was selected as 27 November instead of 28 November and the Check out date was selected as 28 November instead of 29 November.

On contacting Make my trip customer care, they informed us that they do not have authorization to contact the hotel as this is a non-refundable booking and that we have to go talk to the hotel to give authorization to change the date.

On contacting the hotel, they informed us that the third-party, i.e., make my trip in this case is responsible for getting the authorization.

Since I have not got any resolution from either end, I fail to understand the role of make my trip in the scenario as a third-party, if the customer has to make all the efforts to get a resolution. What is the point of providing the platform if you do not have the "authorization" to talk to the hotel staff.

Kindly take an action on this as soon as possible.

Regards
Babnish Bhatia

I have got the refund in wallet. I saw option to transfer wallet money in source.
I transferred on 1’st Nov but still have not got amount back in my account.
Can you please check & let me know when will i get the refund.

I have booked the ticket from Ahmedabad to Kochi on 25/08/20 that was cancelled by Go Air, after 3 months of following up Go Air refunded the full amount to the agent make my trip on 24/11/20 but now MMT is not responding. No customer care calls are available nor even email id to escalate.

I have been going in this phase from last 3 months, due to Airlines angeny issue refund is getting delayed.

Need your support here to get the refund as early as possible.

Kamal

I have booked a flight from Chennai to Tuticorin to travel in 26-Nov-2020. The flight is cancelled by Indigo due to Cyclone. I raised a refund claim thro Make my trip.

But below is the status from Makemytrip..

No refund applicable
25 Nov 2020, 13:42

How can they dont want to give money for the flight cancelled by Indigo

I had booked ticket from Ahmedabad to Nagpur and return flight.
I had cancelled partial one way ticket Ahmedabad to Nagpur 4-5 days back. Now i want to cancel nagpur to ahmedabad ticket also. However i could not cancel it online.

Booking ID: NF[protected]
PASSENGER(S) PNR E-TICKET NO. SEAT

1. Manoj Kumar Uppal, Adult MWPPKK
MWPPKK 2F

Option are displaying but it is not going to cancel inspite of many times efforts.No body even picked up the call on customer care no also.

Please help me .
Regards
Manoj Uppal
[protected]

I had booked a flight ticket through MMT from Bengaluru to Kochi in Air Asia for 6 Dec 2020 ..PNR NO is K6H6MN. 2:30 pm
I got a message that the Airlines has modified my flight timings the same day, which doesn't suit me.. As such i wish to cancel the ticket and I am eligible for full refund..
But when i am trying to cancel my ticket, I unable to do the same from the site. You are therefore requested to kindly cancel my aforesaid ticket and refund me the full fare at the earliest'

MB Manoj
S. Viji

My return flight from nurenberg to mumbai was cancelled by the airline. booking id is NN[protected]. I have tried to get a refund for the past 8 months. every time i contact makemytrip customer support via web or phone i get redirected to the support section on the website to raise a claim. however when i try to click on the link i keep get a message stating "you have no upcoming bookings". my brother travelling on the same flight with different ticket has already received refund for the cancelled flight. can you help with my refund,

My flight got cancelled due to COVID Lockdown dated 29.05.2020. I contacted Make my trip customer care but they are not processing my refund. The flight company (Indigo) has already processed the refund to Make my Trip. Make My trip executives are not helping nor processing the refund

My refund for below request is not yet processed and expected date mentioned is 17th feb 2021. Need to know why it should take so long

Booking ID : NF[protected]

You are eligible for a refund for your flight. Your refund request [protected], [protected], [protected], [protected] for Delhi - Mumbai flight has been sent to Air india. Once the airline approves and processes the refund, it will be credited to your account. To get the refund in your original pay mode, please submit a request for refund

My refund for below request is not yet processed and expected date mentioned is 187TTH feb 2021. Need to know why it should take so long
Booking ID is Booking ID : NF[protected]
You are eligible for a refund for your flight. Your refund request [protected], [protected], [protected], [protected] for Delhi - Mumbai flight has been sent to Air india. Once the airline approves and processes the refund, it will be credited to your account. To get the refund in your original pay mode, please submit a request for refund

Dear Team,

My flight (PNR DWBBRK) from Raipur to Indore on 8th Dec. 2020 was cancelled by Airline operator and processed the refund amount of INR 2, 852 as detailed in trail.

I received a message from MMT as the refund amount is zero. I have checked the Indigo website and they have processed refund amount on 19th Nov. 2020.

Please look into the matter and process the refund amount at earliest.

Please tell ne the status of above subject and when i will get back my money in my bank account

nf[protected]
nf[protected]