MakeMyTrip India Complaints & Reviews

I had transferred my wallet balance of Rs.8268/- in my original payment source, but till date it has not been credited to my Bank account.

Multiple followup's have been done but no one is replaying. there is no contact number to whom i can speak. Hence writing here.

Hi every one,
My case was to Delete my MMT account because i can see my account was using by others .Even i changed the password of my login but also my account is getting logged in by my old password. So
i tried calling MMT customer care but the Automated voice said, Due to covid please use the MMT web site for your query and bookings. There i went to chat support but also same repeated worthless bot gave the same repeated answer send a mail to Privacy2, even i did . The support are very quick in action that they responded 2 days after and said it will take 5 days to delete my account. This is how MMT react to keep the account secure .Then i waited for 5 days and after my several followups they responded that we have deleted . I tried login to my account and my account is successfully logging in . Then again account is not deleted with screen shot attached. Again after 2 days they responded your account is deleted . Again i tried logging in and it was successfull. Again i responded that account is still not deleted. But till now i dint get any single response from the team even after my several followups . what a cstomer support . MMT shoud understad the inportance of personal data of a customer. MMT please make sure you adhere Security and privacy police . Im frustrated really. I will neve ever come back to MMT again.

I tried to rebook tickets from Bengaluru to Kolkata on Oct 21, 2020 by changing the date to 25th Oct, 2020. I was charged with 575/-. Payment was successful, money got deducted but booking didn't happen. I've attached a message which I got it from makemytrip India saying that they will refund me 575/- within 3-12 days, but its been 27 days they didn't refund my money. After second attempt of payment I booked my ticket.

Please I request you to kindly resolved my issue as soon as possible and refund 575/- amount.

I booked a flight through make my trip on dated 30th April 2020, flight got cancelled due to lock down. Indigo refunded the Amount, But the amount kept on hold in Make my trip wallet cash without transfer to Account.

I have booked my Thailand trip flights by MMT on December 19 for traveling on dated 24 march 2020. My DELHI to Bangkok flight was belongs to NOk Scoot airlines, which cancelled its flight on 28 Feb and committed for full refund, even MMT also committed for refund (after deduction of convenience fee and taxes) of rupees 17797 and send me mail for refund is in process but I didn't receive my refund even after 1 month later amount start reflecting me in my trip section as a voucher and amount was 16797 ( even less than what they have committed after deduction)that I can use for my future trips whenever I will do booking through MMT. After 2 months they deleted that voucher and start showing that amount refunded and issue is resolved, which is a false claim. I haven't received my money back yet. MMT want to grab my money. I want my money back for which I am trying to contact MMT for last 3 months but I am unable to reach them as they are contact through MYRA (Computer chat) only which says that my issue is already resolved.
I want my refund amount from MMT.

I booked my travel thru MMT in 2019 for Jet Airways Delhi London.
PNR QJEZYH
The flight got cancelled because of Jet bankruptcy and we were forced to book ticket on other Airline. Now after more than a year we have not received the refund and no update that when we will get our refund.

I want to draw your kind attention that go airlines ltd. had issued a credit note amounting to Rs.7200/-, the mail is forwarded to you for your ready reference, issued on 21.09.2020 but still now I have not received the amount from the makemytrip.com. They are not paying the money after repeated mail from my end. I would, therefore, request you kindly take necessary action against makemytrip.com, so that I can get the money at the earliest. The Tax Invoice is attached herewith & the Credit Note copy is attached herewith for your ready reference.

Dear Sir,
I want to draw your kind attention that GO AIRLINES LIMITED had issued a credit note amounting to Rs.7200/-, the mail is forwarded to you for your ready reference, issued on 21.09.2020 but still now I have not received the amount from the MAKE MY TRIP. COM. They are not paying the money after repeated mail from my end. I would, therefore, request you kindly take necessary action against MAKE MY TRIP. COM, so that I can get the money at the earliest. The Tax Invoice is attached herewith & the Credit Note copy is attached herewith for your ready reference.

My refund was promised to be reflected on my bank acc by 8th nov. airline has already refunded to MMT on 29th of Oct. Still I did not received the amount from MMT. Since long I am trying to talk to a customer care executive but no proper contact details is provide. No one from mmt is talking to me. This is not at all a good way of serving a customer. Someone from mmt has to talk to me about my concern ASAP.
My phone number [protected]

Sir,
I had booked ticket from Bengaluru to Delhi Under PNR no CESNKV through make my Trip reference no NF[protected] which got cancelled due to covid 19 Airlines is Indigo, I am perusing with "Make my trip" since last three months for refund of my Tickets but they are telling that airlines are not cooperating. I have faced a lot of mental trauma & tension I request your good self to get me the refund of my Tickets.

Thank you

Sudhir dhar
phone no [protected]
emailid: [protected]@gmail.com
Email id : [protected]@gmail.com

The details of ticket
E-Ticket for Booking ID : NF[protected]
Inbox
Bengaluru to New Delhi – 6E 5228
Apr 15, 7:20 AM–10:10 AM
Take-off
Apr 15, 7:20 AM
Landing
Apr 15, 10:10 AM
Flight duration
2 hr, 50 min
Passenger name
Neena Dhar
Seat
-
Confirmation number
NF[protected]
View and edit in Trips
MakeMyTrip

AttachmentsMar 13, 2020, 4:37 AM

to me
mmt_logo TICKET - Confirmed
Booking ID: NF[protected]
WED, 15 APR '20 BANGALORE TO DELHI 2h 50m
Indigo Airlines

6E-5228

BLR
BANGALORE
07:20 hrs, 15 Apr
Kempegowda International Airport
Terminal 1


2h 50m

Economy

DEL
DELHI
10:10 hrs, 15 Apr
Delhi Airport
Terminal 3


PASSENGER(S) PNR
E-TICKET NO. SEAT
1. Neena Dhar, Adult CESNKV
CESNKV
2. Sudhir Dhar, Adult CESNKV
CESNKV

IMPORTANT INFORMATION
• Check-in Time : Check-in desks will close 1 hour before departure.
• Valid ID proof needed : Carry a valid photo identification proof (Driver Licence, Aadhar Card, Pan Card or any other Government recognised photo identification)
• DGCA passenger charter : Please refer to passenger charter by clicking Here
• Beware of fraudsters : Please do not share your personal banking and security details like passwords, CVV, etc. with any third person or party claiming to represent MakeMyTrip. For any query, please reach out to MakeMyTrip on our official customer care number.
BAGGAGE INFORMATION
Type Sector Cabin Check-in
Adult BLR-DEL 7 Kgs 15 Kgs
PAYMENT INFORMATION
• You have Paid INR 7, 620 | For Fare Breakup Get Invoice

I was trying to book flight ticket yesterday from Prayagraj to Raipur. My SBI account was debited for Rupees 3435/- on 12.11.2020 with transaction no.[protected]IGAJVEYKV2 but booking failed due to server error. Please reverse the amount to my bank account.

Abhinav Srivastava

Dear Team

I have received gift card from my organization. this Gift card Validity is 11.11.2020, due to COVID I am not travel till date, we need to renew this vouchers for next six month, Value is 15000 INR. Please help & arrange my vouchers validity for next six month.

Darshan Ashar
[protected]

Dear Make My Trip,

With reference to above Booking ID: NF[protected] we had booked the Ticket on 02.02.2020 for your information.

According to your demand of Rs. 6721.00 at the time of booking, we had paid full amount.
We had received the Credit Voucher of Rs. 6228.00 after you had deducted Rs. 493.00 which we are unaware of.

According to the information we got, Credit Voucher can be used to any destination in INDIA till date 31st March, 2021.

Now only one passenger is travelling ( Name) from Bangalore to Pune on 21.11.2020
by Flight No: 6E-699 and the price shown is of Rs.3556.00.

When we are giving the reference of the Credit voucher from Make MY Trip its considering 2 passengers, since the other passenger ( Name 2 ) is not travelling at present.

We had called many times to make my trip and there is no proper response on[protected].

Kindly sort out this on priority and book the ticket and send us the other passenger amount in the Credit Voucher.

Regards,

Manjunatha

Hi,

I just clicked on redeem while booking my hotel. But, did not complete the transaction.
The gift cards are showing 0 balance.
I had two cards worth 5000 each.
Need to make booking. Pls help refund asap.

Thanks

MLQW2A
NER76V

For the above PNR's i have not received the credit shell amount issued by Indigo as well as the refund amount.

I booked round trip from ahmedabad to maldives on 6th nov.

I proceeded till payment vi a credit card.

At last booking failed and money was transected.
Total amount 66504
Mmt refunded only 30400.
I mailed called but no ine is piccking up or replying since then

My booking for 19 to 22 November was done for Mahableshwar and when I cancelled, it is showing No refund where in Free Cancellation was applicable till 16th November 2020.
I want my refund processed as soon as possible and I want immediate response on this note.
My refund amount is 10805.
Kindly look into this matter and I need immediate response from your end.
The voucher is attached for your reference which shows free cancellation.

I had booked a ticket from DELHI-LONDON-DELHI through makemytrip in Air India.
The departure trip was cancelled due to COVID restrictions on May 18. The return trip of 11th Nov was cancelled directly by the airline. Now the “SPECIAL REFUND CLAIM” section is missing in the makemytrip portal where i can claim my refund.
I am unable to speak to any of the executives from MMT. Also no email is possible to be sent to them as their chatbot lands you on the trip details page on the website and “SPECIAL REFUND CLAIM” section is no where to be found.

The details of the booking are:

Booking ID - NN[protected]
Air line PNR JV87R
Name of passengers: Sarevsh Kumar Mishra and Madhuri Mishra

Please help to get my money which is stuck between AI and MMT. There is no direct communication channel in MMT despite i being their customer since 10 years.

My registered mobile number in [protected]

Regards,
Vinamra Mishra.

AirAsia has refunded Rs 10320 to MMT 02.11.2020 for the above booking cancellation by Airline itself.
So far, MMT has not transferred this amount to me

Why you people are not giving our refund amount. What is the interest of keeping or money to your system? may i know? ..
Call me at [protected]