MakeMyTrip India Complaints & Reviews

Dear Sir/Madam,
At the outset, Warm Greetings.
I am very sorry to share my horrendous experience with makemytrip wherein I have cancelled my bookings done during lockdown period & subsequently received refund notification dated 6th Oct-2020 from makemytrip .
Kindly note till date despite repeated reminders & follow-ups, they are not paying any heed to my concern neither updating on the payment status.
Sharing below the refund notification for your esteemed perusal.
Looking forward to your esteemed cooperation.

Warm Regards,
Shibshankar Chakraborty
email: [protected]@gmail.com
Contact @ +91-[protected]

Hi This is Mr Shivam, Mobile No. [protected], email I’d [protected]@gmail.com.I have booked a 2way return ticket with booking id NN[protected] for my wife Ms Ping Li, a Chinese native, due to COVID outbreak return flight was delayed and extended, later my wife extended it twice by connecting China Southern Airlines in China.Now they hv said her that please connect to makemytrip in india where I hv bought the ticket first.and gave her a REFUND APPLICATION FORM FOR REISSUED TICKET.that need to filled by makemytrip here .and given to them.so that refund could be made to the earliest.so kindly cooperate and help me out of this situation.kindly call me asap from the respective department or give me emaili have called them multiple times, they just say, we are connecting to respective department.but i never got connected to respective team.kindly help me to ask them to fill the form dually with an stamp on it and email me..or call me.

Had Booked A Flight With Indigo Flexi Plus Fare. Basically, It Entitles Us For A Date Change With 0 Fees+ Fare Difference. Even In MakemyTrip Website, They Say They Charge 0 Fees. Yet When We Go For Booking They Are Charging Me Additional 900 Rupees. This Is Illegally Being Charged And Would Like A Solution To This!

AirAsia has refunded Rs 10320 to MMT as original source of booking for the subject trip.

MMT is yet to transfer / credit Rs 10320 to my account even after frequent follow up.

I have booked tickets via makemy trip (Booking ID : NF[protected])Due to lock down on 25th march my flight has been cancelled by airline(kochi- Hyderabad). As confirmed by airline on call they have refunded my money Rs 4578 in terms of money to make my trip. But i have received sms from make my trip saying to use as wallet voucher or wallet money which will be reflected in few days. I request you to provide my refund in terms of Money which has been provided by airline.

Hi Team,

There has been an unapproved 2L personal loan sanctioned in my name. I just saw this in my cibil report, however I have never applied for any loan.

Capital Loan is now showing as active loan on my account profile

The details are in the attached file

Kindly close this loan account on urgent basis.

Regards
Gagandeep Singh

I Rakesh Bhadoo booked hotel Royal Orchid, Jaipur on 20th Sep, 2020 and at first made payment through Internet Banking. The payment wad deducted from my account but room was not booked. Later on I made payment through Credit Card Rs 7599/- and the hotel booking was confirmed vide booking id NH[protected]. But why the payment is recieved twice for a single booking. Payment Rs 7599/- should be refunded to my account. It has already been more than a month but still the payment has not been refunded i.e the payment done through I Banking.

Claim related purpose I am not able to reach make my trip customer care either by Mail or toll free number. I understand we are in a situation of Covid-19. Please be responsible.

I have initiated a refund request for ticket amount for Flight cancelled by Airline. For insurance claim process I need Need details of refundable amount for travel tickets.

The flight ticket that I have booked (spicejet S-G608) on 2nd October 2020 from cochin to chennai was cancelled by the airline. Thus I have raised a refund request. And I have got an email mentioning that refund has been processed and it was expected to reflect on account by 02-07 October 2020. But till date no refund has been reflected.

I made a transaction with my gift card [protected] on 17th October 2020 and it got failed due to technical glitch. Card expired on 18th October and now I can't get the refund.

Woohoo confirmed that they need confirmation from MakeMyTrip to extend validity.

Attached the transaction details. Please help me refund and validity extension of my gift card.

I had booked a room in hotel through MMT app. But i cancelled it on 24th October and selected refund mode as MMT wallet. In app it is showing processed and will reflect instantly but till now i haven't got my refund amount.

When i will get my noney back. I tried calling their customer care but it is stucked with automated answer machine saying incorrect input. I am trying for past 2 days.

I booked round trip to travel from Mumbai to Delhi on[protected] and from Delhi to Mumbai on[protected] under GO AIR PNR NO. HY4HQ through MMT. I travelled from Mumbai to Delhi. Flight from Delhi to Mumbai G8-334 was cancelled by GO Air. I raised claim of refund through MMT. As there was inordinate delay in processing of Claim, I called GO Air directly. It was informed to me that my claim has been processed and an refund of Rs. 5723.00 has been made to MMT IN[protected] under reference no. 94875619. Then I once again raised refund claim. I was shocked when I got SMS that my claim is processed and refund amount is Rs. 2034.00. Despite my trying to contact MMT over phone, I could not got connected. On App Chat Boot is no able to address the complaint. Why amount refunded by GO air is not passed to me.

I have sent numerous emails regarding my booking ID NN[protected], I had a return ticket booked from Delhi - london. The ticket was cancelled due to covid and I had to take vande bharat on my way back. The last email I received from them is money cant be refunded and they put the ticket as resolved without really solving much. I have been sending in request for an open ticket from the past 04 months. I have made multiple request asking for an open ticket and i have received multiple approvals at multiple times that it has been approved and processed. i have been diligently approaching MMT on my refund or an open ticket. It is upon escalating things on Twitter i got a reply but no follow up.
I do understand that as an organisation you are facing the brunt of COVID0-19 but so are we who are now in not the same position as we were. Thus I requested for either a refund or provide an open ticket to travel in the near future for my booking from London to Delhi. I have all the screenshots of my regular interaction with MMT in this email which stands as "PROOF"

Money deducted while making booking on 21st Oct, rupees 6376 but no ticket was generated. transaction ID[protected]

Dear Sir,
As the flight was cancelled on account of the COVID Pandemic

We are not responsible and we did not cancel the trip, so how can we be deprived of the fees from your side as referred below:

“MMT Convenience Fee of ₹ 840/-“

This process is never expected during this crisis period from a reputed concern.

However, I hope you will look into the matter and REFUND the FULL AMOUNT.

My flight from Kolkata to Mumbai of Air India was booked through MakeMyTrip. I tried to contact MakeMyTrip but no response on the refund. I contacted Air India but they said the ticket was through MakeMyTrip. The refund should be provided by them. It's been 2 months and the amount is Rs. 6815

There is no response on call and no valid response via Email.

Hi Team,

I done flight booking from Dehradun to Hyderabad for date of travelling 17th March but on 16th March I reschedule it for 20th March. On 16th March Rescheduling time I was doing payment of Rs 3086(apply coupon Real Amount 3300) which is failed from Makemytrip site as I apply coupon on it. but amount deducted from my account.

So I done payment of Rs 3300 again as support guy told Rs 3086 will be refund in 6-7 days.

its more then 7 months but still I don't receive my amount of Rs.3086.

I tried to contact by provide contact number([protected]) many times also send more than 35 emails([protected]@makemytrip.com) but no response.

Can you please take a look on it ASAP.

Thanks,

On 21st of October at around 11:39 PM I booked a flight from Bengaluru to Guwahati from MakeMyTrip. the flight was scheduled on 23rd of October, 6:15 AM. The flight was of Indigo Airlines and the flight number was 6E-457. I made the payment to MakeMyTrip via Googlepay and the transaction was a success. But I didn't received any confirmation for the ticket and later when I called up the airline (Indigo)to inquire regarding the same they told me that they hadn't received any bookings under my name. The amount which was deducted was Rs 6, 056 . Later I tried to get in touch MakeMyTrip regarding refund of my money but they were totally unsupportive . I tried various numbers all I could get was automated calls and they sent me a email id where I was asked to request for refund and as I did sent the refund request to the mentioned email id it turned out that the Id was invaild one and I could find no other way to contact them. The screenshot of the payment is shared here.. please help!

After a successful transaction and receiving confirmation from Make My Trip, today I got a call from Bentrip Jharna Homestay, Darjeeling; Homestay Booking id NH[protected], that there is no room available and they suggested to stay in another location. But I like to stay in Bentrip otherwise I'll cancel my trip. I am unable to contact Make My Trip Customer Care to cancel the booking and to get back the booking amount. Do needful.

Prosenjit Roy

Hi i had booked a flight from mumbai to jammu in the month of august which was cancelled by the airline. it took mmt 2 months to process the refund. the refund now reflects in the wallet but is not showing any option to transfer to bank account