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Updated: Dec 8, 2025
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MakeMyTrip India reviews & complaints page 189

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Y
yogeshpal
from Noida, Uttar Pradesh
May 12, 2020
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Address: Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon Gurgaon District Haryana India - 122016

Dear team

I have changed the date of my flight booking id nf[protected] to dated on 18 sep 2020 due to covid-19 as per mmt guidelines.

How come it can be cancelled without intimating me?

Why mmt cancel this booking without intimating me?

Further i contact to airline (Indigo) over twitter. They replied me that your traveller partner has cancelled your ticket. Please find below message of airline.

"
As checked, your booking has been cancelled on 7th may from the travel agency with applicable charges. Further, a refund of inr 828 has been processed from our end. You may now claim the same from your travel agency.~ sheetal

"

Kindly provide the detailed reason for doing same.

I need this booking, kindly arrange this booking with same date, time & location.

Thanks
MakeMyTrip India customer support has been notified about the posted complaint.
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    J
    jhakur
    May 11, 2020
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    Due to covid 19 my train was cancelled but my refund was not processed. Please try to process my refund.

    Travell date 25/04/2020
    PNR No .[protected]
    Train no. 12394
    Email id [protected]@rediffmail.com
    Ph no. [protected]
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      S
      santhosh parampottupadam
      May 10, 2020
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      Address: Make my trip, gurgaon

      Dear international/domestic travellers,
      Recently i booked a flight to germany via @makemytrip and they charged me 56666 inr, but the same, flight same day, same seat is 51414rs in original airline site, so please never book via @makemytrip always use original airline site #mmt https://t.co/bOA0OE3A26
      I have raised this issue via twitter and email, they never replied... They know that they are cheating... For the same airline, same seat, same day, close to 6000 rs extra when we book via make my trip. Cheating. Attached both price details.

      Contact me: santhosh. [protected]@gmail.com
      +2 photos
      MakeMyTrip India customer support has been notified about the posted complaint.
      May 10, 2020
      Updated by santhosh parampottupadam       Booking Id: NN[protected]
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        H
        Hyndavi Nelluri
        from Bengaluru, Karnataka
        May 10, 2020
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        Because of reviews on makemytrip accounts they have gone public and became wirally visisble to everyone with my name on google search with my name hyndavi nelluri which became security issue for me so i want all the reviews to be deleted and account also deleted permanantly.
        May 10, 2020
        Updated by Hyndavi Nelluri         please make it as early as possible
        May 10, 2020
        Updated by Hyndavi Nelluri         i didnt post any reviews with my name someone else did
        May 10, 2020
        Updated by Hyndavi Nelluri         because of someone else used my account and made booking and gave reviews on makemytrip accounts they have gone public and became wirally visisble to everyone with my name on google search with my name hyndavi nelluri which became security issue for me so i want all the reviews to be deleted and account also deleted permanantly. as soon as possible
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          S
          subhankar1050
          May 10, 2020
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          Address: Delhi

          There are two flight cancelled one is spice jet and another is indigo and both flight was booked from makemy trip.
          Spicejet pnr number is scfj3g and indigo pnrnumber is reu4my.

          While i checked with spice jet and indigo, they claimed that they returned back money to makemytrip but there are no further communication from makemytrip.

          I sent mail them and they did not reply anything.

          Make my trip is showing in their system that flight was completed instead of cancelled.

          Kindly help/
          +2 photos
          MakeMyTrip India customer support has been notified about the posted complaint.
          May 21, 2020
          Updated by subhankar1050           There is no response from make my trip india.
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            S
            sibani.pngrh
            May 8, 2020
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            Resolved

            I have not received my refund for two ticketts till now. The train did not operate. I have enquired with irctc, they are saying the refund has been initiated from their side. I want a refund against the above two mentioned pnr numbers. The train is cancelled due to lockdown. I got a mail from irctc that ticket has been cancelled. But i have not recieved my refund.
            +2 photos
            May 23, 2020
            Complaint marked as Resolved 
            They directly have refunded the money, once the complain was lodged.
            MakeMyTrip India customer support has been notified about the posted complaint.
            May 20, 2020
            Updated by sibani.pngrh             I have not received the refund yet for one of the tickets from makemytrip:
            PNR=[protected]
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              S
              Sahej Makkad
              May 8, 2020
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              My flight was cancelled due to corona virus outbreak on the 11th april. It is today almost a month that i didnt get my refund. I am able to make no contact with mmt custoner care neither with the airlines
              +1 photos
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                S
                Siddika Raj
                May 8, 2020
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                Address: Pampa extension,kempapura,Hebbal Banglore

                My name is siddika raj.
                I had booked my flight from banglore to rajasthan on 16th april, but couldn't travel because of lockdown.

                Later on 27th april i cancelled my flight (Pnr: ryjz9z) directly from vistara airlines, and they assured me my full refund (I have all the call recording as proof).

                They already made refund from their side, but i didn't got my money back till now, because make my trip didn't take any action.

                Kindly refund my money as soon as possible.
                MakeMyTrip India customer support has been notified about the posted complaint.
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                  K
                  kkamath
                  May 8, 2020
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                  Website: www.makemytrip.com

                  I was due to fly on the 1st of may along with my wife from canada to mumbai but because of the lockdown, etihad cancelled the flight on 18/4 and mmt told they will be refunding the amount within 10 days but it's now more than 19 days there is no status update from them. I have to book repatriation flight and i have no money for the same. Worst service provider. The amount due from them is 1.24 lakhs. Without receiving the money i can't book another flight. My credit card is charged and have to make payment to them. Mmt isn't answering any call or not taking any complaints by mail. Their chatbot is as useless as them. Not helpful at all. The whole matter is stressful and irritating.
                  MakeMyTrip India customer support has been notified about the posted complaint.
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                    N
                    nadeemsyed
                    May 7, 2020
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                    Address: India

                    Make my trip has not refund my amount that is Rs. 57, 000 after my tickets werer cancelled by the Airlines themselves. it been more than a year and there is no status update.

                    This case is from April 2019 and its April 2020, more than a year i have not received any update from Makemytrip.

                    I tried to follow up with them on twitter but it's in vain. I'm expecting a early resolution else i will take a legal way to have my refund back.

                    Makemytrip is losing its credibility as they consistently delay the refund.
                    MakeMyTrip India customer support has been notified about the posted complaint.
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                      D
                      [email protected]
                      from Bengaluru, Karnataka
                      May 7, 2020
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                      Address: Yelahanka, Bangalore

                      When am trying to change travel date due to coronavirus one month before, make my trip is charging inr900/- even though no charges mentioned in travel date change policy. I am attaching both screen shot, one is policy, where it is clearly mentioned if i change travel date 3 days before. No charges at all by air lines and make my trip both. However when actually changing travel date, they are forcing to pay 900/- as make my trip charges. Need your help to resolve issue.
                      +2 photos
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                        R
                        Ruby Avasia.
                        May 7, 2020
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                        My flight was supposed to be on 17th April, 2020. However, due to the ongoing condition I requested makemytrip to "keep my ticket open" on 10th April. I received a mail from them shortly after stating that they've placed a request for the same. However, the app now shows "trip completed". How is that possible?
                        +2 photos
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                          N
                          Naresh Peddy
                          May 6, 2020
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                          Hi,
                          Myself naresh peddy. I have booked ethihad flight from brussels to hyderabad (11-apr-2020) and hyderabad to brussels (03- may-2020). Booking id: nn[protected].

                          Due to covid 19, ethihad air lines cancelled the flight. I requested for the refund for the same. But till now i have not received the refund. I have done the transaction through my hdfc bank credit card. Amount is 70, 254 rs.

                          I tried so many times calling customer care and i sent mail to "[protected]@makemytrip.com". But till now response or refund from make mytrip.
                          MakeMyTrip India customer support has been notified about the posted complaint.
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                            A
                            Adv Udayan Jain
                            May 5, 2020
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                            Booking id: nr[protected]
                            Irctc pnr no: [protected]
                            Railway booking from mumbai to darbhanga for 21apr2020 was made (Photo enclosed). I have been regularly following up for refund but to no avail. I was assured by the person on helpline number that amount would be refunded within 72 hours but still not received. On the app it shows as "completed trip" when this is not possible as on 21apr2020 entire india was under lockdown. It appears that there is no intention to refund the amount. Kindly initiate necessary action.
                            +1 photos
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                              N
                              Nittala Sivakumar
                              May 5, 2020
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                              I booked two AC 3tier tickets from vijayawada to tirupati for MTM DMM EXP TRAIN NO 17245 scheduled on 26/04/2020.Due to coronavirus pandemic all train tickets are cancelled.Till now refund of the train tickets not done.Make my trip BOOKING ID is
                              NR[protected]
                              Please process my refund as early as possible
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                                S
                                Sonz Rane
                                from Mumbai, Maharashtra
                                May 4, 2020
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                                I had made a booking from mumbai to jammu and back for the 24 may 2020, however due to covid situation cant travel. when tried to cancel pnly partial booking of mumbai to jammu shows cancelled however the flight from jammu to mumbai for spicejet still shows active. the booking id is NF[protected]. neither the customer care is helping nor the chat bot.
                                MakeMyTrip India customer support has been notified about the posted complaint.
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                                  A
                                  AmitKJoshi
                                  May 4, 2020
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                                  Dear sir/madam,

                                  My name is amit joshi. I made subjected booking with make my trip. But due to covid 19 holiday is cancelled. I have written multiple emails to executive assign to me but she is also non responsive. My flights had been cancelled by provider but and i can see my hotel bookings are also cancelled. But make my trip has not processed my refund so far. I can understand that we are working with 50% resource capacity but at least they should give me some date when they will be initiating the refund. Their non responsive behavior scaring me that i may lose my entire paid amount.
                                  +2 photos
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                                    S
                                    sinhasir
                                    May 3, 2020
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                                    Hi

                                    Regarding my booking ID (NF[protected]) and (NF[protected]). Both the mentioned booking is of 7th May 2020 from SPICEJET to travel from Patna to Delhi.

                                    Since I donot have any plan to travel in near future, kindly refund all my money in my back account not as a voucher.

                                    Regards
                                    Pankaj Sinha
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                                      C
                                      Chintapalli Aditya
                                      May 3, 2020
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                                      We have booked air asia air ticket to travel from cochin to vizag on 1st april. Due to covid, flight was cancelled and airlines refunded the amount on 13th april to makemytrip as we have booked the ticket from makemytrip. Now this agency is not crediting the amount to my account. They are not taking any calls and no response. When airlines has given the money back then what is the problem of makemytrip to credit the refund amount to my account.. At this point of time single penny is important and government is directing to initiate the refund, these third party agencies are cheating the customers... Kindly dgca or any other appropriate authority has to take strict against these agencies and see that refund amount is crediting back to customer accounts
                                      MakeMyTrip India customer support has been notified about the posted complaint.
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                                        J
                                        jasskaran971
                                        May 3, 2020
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                                        Address: gurgaon

                                        My name is jaskaran singh. I booked my airline ticket from makemytrip in month of feburary for journey delhi to paris and paris to vancouver on 26 april. Due to outbreak of coronavirus my ticket got cancelled due to non opertional and received this email in the starting of month april. For refund of my ticket i talk to coustmer care about it. Thereafter, they answered me for refund of ticket i need to provide them remark from delta airline and then they provide me refund. Moreover, i also provide them proof of remark which was given by delta airline to me for refund. I sent this proof to makemytrip number times but they do not intiate any refund until to this date.

                                        Pnr number - hlpsh2
                                        Ticket number[protected]
                                        Booking id - nn[protected]
                                        +1 photos
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