MakeMyTrip India Complaints & Reviews

This is to makemytrip
I have been trying to get in touch with makemytrip but no one can help me. Due to the corona virus i need to cancel my international flight bookings but no executive from makemytrip can help me.
When it comes to take bookigs all executives help... But when it comes to cancel bookings no one seems to know anything from their team.
They send an autogenerated mail and sent me a link to chat with some...

I had booked indigo tickets from ded-maa on 22nd march'20. But due to lockdown my flight got cancelled and i rescheduled it with the airlines directly using their plan b option. Then again flight go cancelled.

I cancelled my booking itself directly with the airline using plan b where they were jit charging any cancellation fee for the flights impacted due to covid 19. I contacted indigo for refund, they said it's been refunded...

We are regular mmt user and had booked international singapore airlines via. Mmt to travel from mumbai to auckland for 2 travellers for date 20th march 2020.
Because of border closures by nz government and risk of covid-19 we could not travel and hence tried processing requests for our flight cancellations prior to our travel date. As per amendment policy of airline and mmt we tried for cancellation with 100% rebooking claim. We tried...

I have been contacting the team for the said issue since sunday 15th march 2020 for a hotel booking for the dates 21-22. I have called the hotel for cancellation due to covid-19, he denied for a refund. He asked me to contact make my trip for a refund. Then i asked him to reschedule it, he denied to do that too. I have been put on hold or told to wait for 24-48 hours many times and they haven't bothered to reply to the issue even after days...

I am one of the frustrated customers of MakeMyTrip.
I had booked my tickets to Paris through make my trip as I had to travel with my wife on her business trip as she is 4 months pregnant.
Due to covid-19 situation her company banned all overseas travel so I cancelled my ticket on Mar 1. It has been 1 month but my refund has not yet been processed.
Please consider my cancellation as direct MMT cancellation and refund...

Hi
I am chasing with MMT for our refund from last one month due to our trip cancelled by the government. they are making us fool from last one month that the are checking with the hotel and flights.
Air india refunded our complete money back to the MMT. but now they are saying that they will deduct one month hotel night charges. our booking date is 10th March and we have cancelled this on 6th March. after talked with MR. Gaurav...

I cancelled my round trip because of the govt of Sikkim restriction on residential visitors to visit the state due to covid19. On the off chance that govt isn't permitting the tourists, MMT should refund the full amount. Rather than giving us full discount, they charged punishment expense for all the travelers even I am secured under MMT double black and ought to get full discount for in any event 2 individuals. The MMT smartly added almost...

I had booked domestic flight for travelling from tvm-del in airindia on 7th april 2020. Also international flight for travelling from delhi-london via doha on 13th april 2020.
I received message from make my trip that the flights are cancelled due covid19 and they will provide future travel vouchers, but they have not provide any vouchers nor they refunded the amount...

Booking Id: NN[protected]
Mumbai to Bali Return tickets booked through makemytrip for 2 people via Malaysian Airlines.
Flights have been cancelled, tried reaching multiple times but no response.
I have asked for full refund as flights are cancelled by them.

Name - Nishad Banodkar
Mobile - [protected]
Email - [protected]@gmail.com

16th Apr 2020
Malaysia Airlinesbr...

Booking id: nl[protected]

Total amount paid: 65000

Mmt has cheated. Booked a holiday package for ooty and kodaikanal which was cancelled on 2nd day while in ooty due to covid-19. There isn’t any proper or immediate solution provided by mmt and hence booked a return ticket on my own.

There isn’t a refund or a proper response from mmt till now even after sending emails. Neither emergency team...

Booking id: nn[protected] was cancelled and confirmation was received from makemytrip on 4th march 2020. However, the refund for this cancelled booking has not been received yet. When i call makemytrip customer care, booking id does not exist so cannot get through to an agent. When i email, i receive an automated response stating a separate email had been sent with a direct chat link, but i never receive it. I understand there is a lockdown,...

I have been an old customer of MMT and so far I was of the impression that the company was giving better service .However like a lightning strike I got jolt in this month about their insensitivity towards customer when they started to ignore my repeated emails to cancel my tickets to japan via singapore due to pandemic. They said, money refund can't be guarenteed and told me to change the date. After I put my foot down, they told they are...

It was a pathetic experience which I can't even tell. I have been made fool by MakeMyTrip team.
One day before only I booked a Prime Cab to airport from my location for my journey on 21st March 2020 at 12noon which was costing me Rs.503.

At 11:20 am customer care team called me and told me that around 11:45am you will get the details of your cab and driver through sms.
I waited till 12noon but I didn't get any...

I had cancelled flights directly with the airline and they had communicated that they will give vouchers worth 17360 and cash refund of 4264. But the credit to me is 1424 which is big difference from what airlines have communicated. They have already send me vouchers and hence refunds would have come to makemytrip. I would request you to kindly send the balance refund to close this matter.in times of this special issue of rising coronavirus...

Hi team,

This is to bring in your kind notice that while booking flight ticket i have taken zero assurance cancellation by paying rs3016/- extra but now because of covid-19 when i was trying to cancel my booking it says that your ticket is not covered under zero assurance cancellation. I request makemytrip to return the amount (3016/-) to the original payment method. Attached is the screenshot for reference. Below are the...

On 26-3-20 emirates cancelled the flights due to the outbreak and spread of covid-19 but till date the refund has not been processed to us by mmt. Trying to chat or e mail doesn’t help may be due to the lockdown but we should be compensated by full waiver and refund by the agent at the earliest. Chat doesn’t help at all
Makemytrip booking id in1b[protected] and booking reference no. Nv8226...

My Booking ID NF[protected]
Mumbai Delhi MUMBAI flight has been cancelled by airlines pls. Advice and or issue a refund.

Mohammed Musatafa Ansari
[protected]...

I had booked 2 tickets for mumbai-dubai in airindia express for 26th march 2020 with mmt booking id:nn[protected] paying rs 18, 235 using my sbi credit card. The pnr for this flight xyabxg for date of departure 26 march 2020. Due to covid-19 problem our visa was closed by uae govt on 18th march 2020. On the same day using my mobile app of mmt, i had applied for cancellation of my tickets understanding that maximumrs 2849/- will be deducted...

I had cancelled a flight ticket booked with mmt (Pune to hyderabad, 24th march, 2020) on 22nd march 2020 and amidst covid-19 scare, many travel plans were interrupted, especially due to curfews and lock downs. My travel plans were affected too, and i cancelled my flight directly from the airline (Indigo). Under special case scenario, i was provided with a full refund of rs. 3616; however, mmt has processed a refund of only rs. 116! Even after...

Booked a ticket on feb 14, pnr: blk5yq. Blr-pnq, 2 travellers, 6e-408 on march 15. Due to #corona, rescheduled my travel on mar 29 with airline directly. After a few days, got the message from #indigoairlines did not operate.

Offered revised booking but i didn't accept, initialed for refund. I got a refund status from #indigo, the refunded amount is credited in mmt. Initialed refund on mar 23 in mmt but received confirmation...