MakeMyTrip India Complaints & Reviews

I booked a flight on 21 feb for lucknow to ahmedabad on 13 april. so a message came from indigo nearly 20 march with options 1. because of delay in flights you can cancel your flight with full refund.
so i cancelled it 24 march. now many requests had been made to makemytrip because their contact are not working. but a day one customer care attended the issue.
the case is indigo had already refunded 2999 rupees into the account of makemytrip. now they are deducting 800 rupees at their step
details are as follows

500 rupees as paypal redemption
and 300 as makemytrip convenience fee

earlier my pnr was kefvpy and now they have changed at their ease as bm4l7k

but when i am not travelling and indigo has refunded 2999 rupees why are they deducting money at their step?

if they will not refund me and not be getting help from consumer complaints forum. i will be registering an fir against this fraud company for cyber crime.

I recently published a hotel review on make my trip by mistake and now this review can’t be deleted. Even after calling customer care they said it isn’t possible from my or their end. This is totally unacceptable from a renowned business site like make my trip. Kindly help me and take the required action.
I need it to get it resolved immediately on urgent basis.

I am syed riyaz from india. Through make my trip website logined on may 24th night 11:45 booked flight ticket in indigo airways (Hyderabad to trivandrum). Amount deducted from my kotak mahindra bank upi 4, 192 rupees but there's no flight ticket, confirmation mail. I was mailed make my trip customer care there's no response. I called customer care numbers 2 no's not working, one number working but there's no customer care executive to explain issue. Purely cheating.

I was booking flight from mmt on 26th may around 1am, once i have done payment using upi, amount got deducted from my account and landed to some error page.

Now info not have any booking id to manage on make my trip website or app

Now my money is blocked with mmt. Please help.

I had a booking for 11 apr flight but got cancelled due to lockdown. Airline and makemytrip said that the amount will be converted to credit shell.

Now i want to use but no option is coming for use of the credit shell.

Please contact me
I was booked my flight last 3 times but all of those are canceled one by one. My all pement are pending 21000. I am belongs to a poor background family am not afford 3 time booking amount for pending my booking PNR ID - LPUKFE, DLYNQD, WNKRNA, MJZ2SM please contact me

I have booked the holiday package from make my trip and paid rs76, 000 in advance. Now we want our monies back as we don't have any plans to go anywhere. Please refund our monies. We know companies facing a hard time to refund to all the customers. But we need our money back as soon as possible.

Reference no.[protected]
Booking id - nl*[protected]

Hi,

Due to covid-19 pandemic i have requested for cancellation of the booking nh[protected] for which hotel novotel nusa dua bali has confirmed that no cancellation charges will be applied on 27th apr.

But mmt response was that hotel is not giving refund, so i checked with the hotel again and they confirmed that they had contacted the make my trip agent and informed that reservation has been cancelled without any cancellation penalty. I am attaching the mail from the property where there communicated with the mmt about the same on 6th may.

Even after 1 month the amount is not refunded and it feels like they are cheating and donot want to refund the amount.

I had booked 3 tickets to singapore for 02/05/2019 in jet airways from pune to singapore vide booking id :in1b[protected]. Travel details are as follows:
Flight 9w 022 - jet airways thu 02 may 2019
—
Departure: pune, mh (Lohegaon) 02 may 05:05
Arrival: singapore, sg (Changi), terminal 3 02 may 13:15
Flight booking ref: 9w/sbazut
Reservation confirmed, economy duration: 05:40

The flight was cancelled by the airlines but no refund was provided to me by make my trip till date.

I had a booking with reference no. Jvzswn with emirates and the amount paid was rs.50571 including rs.859 convenience fee. On 24-5-20 their app was showing as refundable amount of rs.50571 (Full paid amount) but today[protected] it is showing as rs.49,[protected] only but this refundable amount is incorrect since the flights were cancelled by the airlines due to travel restrictions and not by us. Hence the customer should not be charged for the convenience fee. Had everything been normal and the customer would have cancelled it would be considered ok but already the customer suffered due to not being able travel and then trying to rebook or think on other lines. I find it unfair that the customer has to pay even a penny for anything which was not under his/her control. Mmt is trying to extort as much as possible from customers-their policies keep on changing. On 8-5-20 they were refunding the full amount of rs.50571 but now they are deducting rs.859 and this is not fair. The airline is issuing open tickets for 24 months to be rebooked without any fare difference or charges in any alternative flights but the agent is insisting on fare difference if i opt for an open ticket and book on a future date. Hence i decided to get the full refund but that too they are not willing to refund in full. I wish the airline steps in and issued an open ticket to us with no additional payments in future. The airline asked me to approach the agent and this is the story. Another peculiar restriction they are adding is that if i opt for refund the amount would be credited to their wallet which would be valid for only 12 months and not to my source account. Thus they are in a way forcing us to book again through them and if we are not able to use up that amount they would forfeit it. No company insists on transferring the money to its wallet - all refund to the source account without any conditions.
Please intervene and ask emirates to allow us open tickets with no further or additional payments during rebooking or rescheduling. For round trips booked although through agents they are ready to reschedule flights directly on the request of customers within 24 months if half the journey was impacted due to covid restrictions. Likewise agents should have no say and should either refund the full paid amount or reschedule without any fare difference. Better option would be that airlines directly reschedule the flights on customer request and agents have no role in rescheduling. I find agents are trying to extort as much as possible by hook or crook without any rational base.
If fare difference would be charged at the time of booking i would prefer to get the full refund without even deduction of convenience charge.

Make my trip has refunded only rs. 9038 for my international business class ticket on delta airlines. The amount i paid for the ticket while booking was rs.1, 89, 998.
The governments of both counties india and usa have passed an order not to penalise customers for cancelled flights.

Total paid‎₹ 189, 998
Deductions‎- ₹ 180, 960
Waived off charges₹ 649
Mmt cancellation fee - ₹ 649
Mmt convenience fee - ₹ 1, 279
Airline cancellation fee - ₹ 172, 181
Cashback deducted - ₹ 7, 500
Refund amount₹ 9, 038

My one is k5qdfl and my travel date was 23rd may and flight got cancel by airlines on april 1st week.in that case i have requested airlines for refund and they have refunded my amount from credit shell to make my trip to transfer it to my original payment mode. But make my trip is continuing denying that they have not get any refund. Where as spice jet finally said that they have refunded on 5th may and amount should reflect within 48 hr and take this as final announcement that mean make my trip is not refunding. Some time saying airlines have refunded as credit voucher. Sometime did not get refund. Calling every 3-4 days and everyday saying something new. Have recorded all conversation with mmt. I have all mail which i got from spicejet.

I had booked a flight from chennai to shirdi by indigo bearing pnr no. Jipzfz and booking reference no. Nf[protected].
Due to present conditions of coronavirus indigo vide their email dated of 22nd march 2020 informed me that they had revised the schedule for the flight and gave an alternate option for cancelling the booking at no charge.
Considering the above i had cancelled the entire booking directly with indigo as per the online option.
Upon cancelling i received an email on 22nd march 2020 itself from indigo informing the acceptance of cancellation and refund of rupees 12152/- and same to be informed to the travel agent (Ie : make my trip). I informed m/s. Make my trip regarding the cancellation through their app on 23rd march 2020 and also attached screen shot of indigo's email (As per requirement of make my trip) showing the confirmation of cancellation and the refund thereof with an advise to contact the booking agent that is m/s make my trip.
However on 28th march 2020 i receieved an e mail from m/s. Make my trip of having processed a refund of rs 152/- only, where the refund of the entire amount of rs 13272/- paid was to be considered citing the present condition of covid 19 and as per indigo's communication.
Inspite of various e mails to m/s make my trip there is no action taken by them to make the balance full refund of the booking amount totalling rs 13272/- (Including make my trip booking charges).
In the meantime m/s indigo through their replies dated 3rd april 2020, 19th april 2020 and 21st april 2020 to my mails (Which were also sent to m/s make my trip but no reply recd. From them) having time and again confirmed that full refund of the booking amount has been sent to m/s make my trip.

All the necessary communications recd. From make my trip and indigo have been attached.

While i was booking a ticket from bengaluru to raipur on 20th may, 2020 for my brother, my money got deducted but the booking failed.
They are having no option to address such issues on phone, the only way is through email but they are not responding. I sent them emails with screenshot of bank statement and also the chat support provide in the application is also of no use as they are asking for the booking id to proceed which i dont have as booking process failed.
The service is very pathetic and there is no way i could reach out to them.

Sir i made a flight booking with make my trip having booking id nf[protected] and nf[protected] in which my total amount deducted was rs. 9074 in total after giving fare difference charges but i have received a credit voucher of just rs. 4308.

My registered mobile number is [protected] through which all booking was made kindly do the needful

We have booked flight dated[protected] PNR-SQURUE amt not refunded . please provide details which time refunded our amt.

This is regarding booking nf[protected].
I totally understand the current situation due to covid and everyone is struggling in their own way and thinking about profit and revenue. Same time as a prime customer i can expect atleast minimal response in this critical time.

I have made booking on 6th april. For airasia hyderabad to jaipur with pnr r9ztrh. Due to covid19 flight got cancelled so as per instructions i have rescheduled it to 7th may as per instruction provided. Now again flight got cancelled and i have initiated the request for refund/credit. However i am not getting even single response from makemytrip or airasia. Airasia people are hardly bother about their bookings. Airasia tool ava, tried to initiate the credit but no use of that its saying check with booking agency which is makemytrip. Again i have submitted the credit account form which was provided but after submission no confirmation or any acknowledgement. After that i have initiated the refud request from makemytrip also but so far there is no update.

How can you be so irresponsible and playing with out hard money. Its not only about money but about service as well and how much time we are wasting for such kind of irresponsiblities. If you go and check reviews people and angry and crying because there is no clarity for our bookings.

Requesting you to please contact me and clear the directions so that i can proceed with my further bookings. Or have to think twice before using makemytrip.

Hope you will understand the concern and revert back asap.

Thank you!
[protected]
[protected]@gmail.com
Pnr airasia - r9ztrh
Booking id - nf[protected]

I have a flight booked via makemytrip online with booking idnf[protected].
I have a zero mmt cancellation bought along with the flight ticket.
I had bought this zero cancellation offer for 999 inr during the booking.
My ticket clearly states that airline cancellation charges before 3 days is zero including makemytrip charges. Zero cancellation fees : 24 hrs before departure.
I called mmt on contact number[protected] and have registered a complain[protected] and[protected]
I do not wish to change dates, as this was a return flight booked. The inbound flight was already cancelled due to lockdown.
I have been only offered credit shell for same passenger, which is of no use to me.
Why did mmt charge me 999inr, if mmt cannot fulfill the zero cancellation policy. This is money making scheme for mmt and a fraud.

I need full refund as per the zero cancellation policy and do not need a credit shell.

I had a ticket booked from sri lanka to bangalore on indigo on march 20th 2020. The flight was cancelled by the airline and i was called by the sri lankan office and informed of the same. As per the airline, i would be entitled to a full refund of the return fare.

I have also received a mail from indigo airlines confirming that the refund amount has been processed through make my trip. However, this is being ignored by make my trip and they have not processed my refund. I have mailed both parties many times and have over 25 mails in correspondence to both parties to have this refunded.

My pnr number was tjl8pz, a refund of inr 6, 857 was processed for indigo flight from colombo to bangalore on march 20th, 2020. Attached is a copy of the mail recieved from indigo.

I prefer to have a full refund of the said amount and not with make my trip wallet, but to the card used to pay for the ticket.

We have booked our flight tickets to bali and our departure from hyderabad to bali was on 05.03.2020 and arrival from bali to hyderabad was on 13.03.2020.. We have raised queries and awaited for assistance by way various means of communication to mmt to my bad luck none of them reverted. As a last resort i have sent various mails for mr. Deepak karla (Ceo) help but there was no reply from him too. One fine day somehow i could able to get one contact number of mmt and they asked me to share all the details. I have shared each and every proof of my chat/e-mails everything to mmt executive ms. Vandana she has checked the details and finally said that refund/postponement is not possible i request you to look into the matter and help me with postponement of the flight tickets/or the refund as the situation was caused by covid-19 which was not under our control..