MakeMyTrip India Complaints & Reviews

I Have booked a hotel through Makemy trip india on 8th June 2019, 11:36 PM.
I was travelling from Hyderabad to Warangal on that day, i got reached the hotel around 00:30 AM ( 9th June) and showed the booking details to OYO 17316 Radhika Residency, Hanamkoda, Telangana. At the reception counter i have received a shaking news saying that no rooms are available in that hotel. but the hotel got received the booking confirmation details to their TAB. Then i immediately called to OYO Customer call center, they advised me to contact Makemytrip since the booking was done by thru. Immediately i tried calling to Makemy trip customer call center, neither they responded to my call nor lifted my call. I have been tried calling them from 00:45AM ( 9th) 03:00 AM. none of the company representatives responded to my call.

I lost my sleep for that entire day due to this incident. i have waited infront of the hotel for long hours for awaiting the call from makemytrip, but vain.

Here i bring multiple issues to ICC forum.
1. They have provided 24X7 Customer support number, but no one responded/ sometimes number is also not working
2. I lost my wealth and good health for these day, since i miss the opportunity in for that travel purpose.
3.my time got wasted 8 -9 hours, to and fro from warangal to Hyderabad.
4. next day i got sick because i lost my sleep.
5. my mind got totally disturbed due to this incident, this lead to mental truama, agony & pain

i request ICC arrange the to compensate the loss of 1.77 lakhs ( travel time + lost Sleep+mental agony+pain+ business opportunity for this trip.

With reference to the Cab service vide
booking ID NC[protected], booked through MAKEMYTRIP APP the cab did not turned up on
the day of booking.

Not only that MMT arranged a tri-party
tele-conference with Cab vendor on the same day and
tele-conference conducted for around one hour. CAB Vendor
informed me after listening that they can not provide this
service and asked me to book another booking of cab with
another vendor.

Even MMT executive promised me to refund the full amount.

But MMT has charged full amount even though the services was not
availed.

I want my hard earned money back.

On 10th June 2019, I booked a domestic hotel in Hydrabat. But there were transaction made but i do not received any confirmation and booking id.

I try to contact Makemytrip but i could not get to their customer service. And their online customer service were not helpful at all get no reply from them . All phone call service were useless could not even reach them, not event have option for this application.

MMT is doing fraud with me, on booking ID - NN[protected]. When i booked this ticket - i opted for no cost EMI, but MMT did not offer no cost EMI in the end and that is why my biller is now asking me to pay the complete amount. Earlier the customer care executives like Arindam, Aargo, Sohum etc spoke to me and said no deal was applied but later their floor supervisor another cheat by the name of Anuja said that interest EMI was charged. They are no.1 fraud and looting the customers. MMT should provide me the interest that i will pay for ths booking to my biller.

I've been contacting MakeMyTrip customer service since last one month to follow up on refund but am not getting any proper response from support team. Last, when I spoke to them, they kept forwarding my phone call from one person to another in the hope that I would disconnect at the end.

Sometimes, they just cut off that moment when they hear 'Jet Airway'.

The booking was made on 11 Mar, 2019 through MakeMyTrip.com website which had been cancelled due to temporary suspension of Jet Airways operations.

The worst part is that their live chat support, It's as good as any Chinese robot. No humans.

Their voice auto-reply keep saying "the refund is being processed and will take 3 business days" ever since the ticket was cancelled.

It’s definitely is not a professional service from MakeMyTrip.

Have already email their concern department but no answers.

I have booked a bus ticket on june 1st 2019. The bus is orange travels from Hyderabad to kochi. The bus timing is 2pm.On 11am i have noticed the travel agent number is not working and i reported in makemytrip customer care. They told that bus will pickup me on time. I reached on 1.30 pm. I reported on make trip on 1.45 pm and continuously i contacted makemytrip til 5pm. On 5pm they inform me i missed the bus. I am sure bus didn't reach in my boarding point and no pickup vans came for pick up me. I need the refund and one day salary.

We had booked a package online with make my trip for Himachal -NL[protected] worth 64000/-. My wife is having some critical pregnancy issues and doctors have suggested not to travel till delivery so we are requesting for the postpone of my current Himachal package or change the travellers details but they are not considering the circumstances and changing the dates or changing the travellers details also. In the terms and conditions there is no mention of this. Even though I have submitted the medical documents MMT is not considering the request and giving us the required change. MMT is trying to fraud the customers without giving them proper details and flexibility considering critical medical conditions

Booked a trip for a journey twice but both times it failed, it was mentioned the refund is processed and will reflect in my bank account after 12 days at most, however the money charged for one of the bookings has been refunded successfully and reflected already but one of it still remains unreflected. Please kindly see to it that the remaining one gets reflected aswell it has been well above 12 days now.
Respective Booking ID's for both bookings :-
Booking ID-NU[protected]
Booking ID-NU[protected]

Hi,

I am Madhava from Hyderabad. Recently i had a hotel booking for 3 rooms on 2nd June 2019, in Mahabhaleshwar through MakeMyTrip(MMT) which was confirmed by them though mail and SMS. I was given OYO customer care number as contact for my booking through MMT. I had to go through many calls to get the actual hotel contact and When i contacted the hotel just before my chek in, i was informed that my booking is not confirmed at their end. Also, Hotel staff said that they wont deal with MMT. Immediately i have contacted MMT customer care where they did many false promises due to which around 4 to 5 hours of my time was completely wasted. Finally, i was informed by MMT customer care that, they can't help me in any way in this booking and forced me to take an alternative. I was in a trip with my entire family including 2 children and 2 senior citizens. All o[censored]s suffered a lot in hot noon due to this MMT fake booking. Our complete day spoiled due to this. And moreover i had to take alternative at a higher price than my budget.

With this entire experience i understood that, MMT is tempting customers to book hotels online at budget price and finally leaving them helpless and forcing them to take alternatives at higher prices.

With the help of this complaint, am expecting a reimbursement of extra expenses incurred by me as promised by one of the MMT customer care staff to me. Also, MMT should stop allowing customers to book an OYO property through MMT as MMT is not having any control over that kind of booking. And, at last it is customer who had to go through all the problems due to this.

Regards,
Madhava.

I have been trying to delete my makemytrip india account forever now, but there is no option on their website to do this, which is SUPER annoying. please delete my account. Every time I go to customer service, it automatically loads to a page that says 'you have no bookings.' How is there no option to delete my account? do better, makemytrip india.

Booked flight from Jet Airways 9w0616 code NAYVRY from Make my trip, The flight got cancelled & further its' more than 45 days still didn't receive the amount. Complained several times but Make my trip has taken the amount in the name of flight booking and not refunding my amount. I need a full compensation against the mental harassment got through with make my trip & would request you to please help me out.

Complained again toady[protected] but seems make My trip forfeited my money & in no mood to refund the same.

Mobile no - [protected]

How Indian Govt allows to operate MMT? Really wants to know on it against RTI act.

Dear sir,
i have taken mmt finance for rs 47509, i have paid rs 15836.33 through
vijaya bank oon 3/6/2019 through your make my trip app via paytm the amount was debited to my account but i have not recd any message from you side pls look into the matter include some more banks so that auto debit a
account can be done include bank of baroda
G ravinder
[protected]@rediffmail.com
[protected]

Air ticket was booked for me along with my family
on 11th june 2019.
Booking id: NF[protected]
Mobile number: [protected]
Email id: [protected]@gmail.com, [protected]@yahoo.co.in
.But due to certain circumstances we had to go on 9th of june .Hence i clicked on the change of date option and set the date on 9th june.The bill was shown and i paid the amount but after the booking it was shown that the ticket had been shifted to 6th of september instead of 9th of june.I had no work on 6th so i cancelled it and got the refund the partial amount but the mistake was from their side and when asked to customer care they are stating they can't do anything and are not accepting the mistake.So who will take the responsibility of my remaining amount gone.I want full refund of my money

I have booked Jet airways Flight thro Make my trip.
Jet airways cancelled the flight, I raised refund request on 14th april
My refund is still Pending ..

Booking details : NN[protected]

Every time when I call customer care executive, they will reply we don't have any info from airlines and put blame on their backend team..

Requesting to support me in getting refund

Regards,
Balasubramanian.G

Booking ID : NH[protected]

Frauds and Mistakes committed by MMT:
1. Charging 3 times on the credit card which should have been just once.
2. Two extra transactions done by MMT without any permission from the customer or without OTP.
3. Did not inform the customer about these two extra transactions and choose to remain silent.
4. Security breach and misuse of credit card details.
5. Trust breach - There was no effort from MMT to even identify and resolve the issue. The customer had to find out everything by himself.
6. Causing grief to the customer, penalty was charged from the credit card company for MMT's mistake. Faced traumatic situation, due to poor response from customer care.
7. In spite of several calls and mails, MMT chose not to respond back.

My booking ID NF[protected] had a booking using MMT for Jet Airways. The flight operator cancels the trip and I had to pay EXTRA for booking it last minute through a different airline. Now i understand its not MMT's fault but whats with all the lying. MMT reps have been lying to me on every call that the refund has been initiated, however its been over 2 months that no credit has been received. I'M NOT RICH ENOUGH TO BEAR THIS AMOUNT ON MY CREDIT CARD. Hence i would like to complaint about keeping me unaware about the situation. MMT People have all my recordings but they have not been able to refund. It is not my fault if JET airways is not returning MMT's Money. I bookied the flight through MMT and Not Jet hence i would also like to submit a complaint in the local session court, after the consumer court's complaint.

Regards,
Divjot Singh
[protected]

Dear Concern Team MMT,

I have done one booking of OYO 37673 Hotel P2 of Digha on behalf of my friend named Suman Mondal on 04.06.19 through "Make My Trip" and also made the payment for the same on the said date and then i got confirmation mail for my booking.

Booking details is stated below:
Booking id is- NH[protected]
Hotel Name- OYO 37673 Hotel P2, New Digha
No of rooms: 3 Rooms
No Of Guest- 7 Person
Check-in Date : 05.06.19
Check-out Date: 07.06.19

But when my friend reached at hotel, the hotel authority said there is no booking though my friend had shown the confirmation mail of Make my trip to the hotel authority . I have called several time to your customer care for resolving the issue but they are saying that within 10 minute we'll trying to resolve the issue but no calls are made to us from Make my Trip team.

Now problem is due to non availability of hotel my friend and his family suffered a lot and he also did a General Diary to Digha police Station against "Make my Trip" which is annexed herein for your kind consideration.

Now my friend putting blame on me and asking for money back of 25000 as he and his family was reached at Digha by rented vehicle. Now you tell me what is my fault? Due to your team's irresponsibility why i should suffer?

The booking confirmation mail and the general diary of Digha police station is attached herein for your kind consideration. Please find the details and please do the needful for compensation because if i have to pay for this and you didn't do any support then I have to go to the consumer forum for such unnecessary harassment.

Respected sir/Madam,

I booked air ticket from Make My Trip, Flight was of Jet Airways.

Booking Id - NF[protected], MUMBAI to INDORE.

Jet Airways 9W-383

Journey date - 07/04/2019

Travellers me and my wife

Suresh tiwari, vimlesh tiwari

As above mentioned flight was cancelled from company itself, I didnt get any refund yet.

I have followed up with make my trip, but they always message me that they are in touch with jet airways.

kindly instruct them to refund my full amount as soon as possible.

I shall be thankful to you for this.

Regards,

Suresh tiwari, Indore (MP)

It was only last month that i made a online booking of train ticket from ur app but due to some reason the booking got cancelled and my balance has also got deducted from bank . It was being told that i will get my refund within 12 working day directly into my bank account but till now i have not got any response about the refund amount ..please kindly do the needfull...
Please eeeeee...

I hold the vodafone mobile and residing in chennai. I have received in whatsapp as well as messages regarding booking and cancellation of a bus ticket operated by orange tours and travels and booked in your portal. The details of the booking are:'
Name of the passenger : darshan
Mmt booking id : nu[protected]
Operator pnr : 74p53vuk
Journey : mumbai to pune on june 6 2019-dep at 05-10 pm
Seat no : e4
I have not made the booking nor have authorised any person to use my mobile number to book tickets.

Thanks
Anantha padmanabhan, k
Chennai.