MakeMyTrip India Complaints & Reviews

I had booked return tickets of Jet Airways, New Delhi-Lyon with MMT, Booking ID: NN[protected] . Since that day MMT has created false helplines that are just pre recorded messages and several facebook messages which have served no purpose. The worst is that they are harassing the customer by closing all communication channels and have deactivated our cancellation links and refund links.
As per Jet Airways, we can approach them only if we made a direct booking and as per sales contract MMT is liable to send refund or at least replace our tickets.
The ticket as well as the only mails received in april are attached.

I have a booking vide nh[protected] with a hotel booking in puri starting 28 may wherein the hotel reception is insisting i cancel my booking as because of natural calamity they cant accomodate guests still. I have made calls on 22nd may followed by email on 23rd may for a full refund but there is no response from mmt team at all. Really poor customer service.

Refer to booking id, during booking i had mentioned both the child age 8 yrs, and make my trips charged me amt and i have paid full amt, during check in hotel, hotel asked me one extra bad for one child 800 rs per day
this is very bad experience with me and i will go to legal for that,
you just think, if my child is an age of 8 yrs why i give wrong details to you where i know that in hotel, can be known that child is not 5 yrs,
i want to tell you that i have given correct details according i have paid full amt, after that this kind of cheating you have done with me, i will circulate your bad experience to all social media bcz all the people can know how you are cheating the customer, i need full clarification for that and pay charges to hotel by yours,
Room also has shown for 4 ppls ( 2 adult + 2 child ) can accommodate, where as we check in we have been given other room, pics are attached, urgently clearly on that

I had booked a room for my old parents at akanksha inn, rajahmundry for 2 nights using makemytrip. I had paid the entire amount and got a confirmation voucher from makemytrip. When my parents reached the hotel, they were told that there was no reservation in their name and that the hotel did not even have a tie-up with makemytrip. When we called mmt, they did not even have an explanation for this. They said that they would refund my money, as though they were doing us a favour.

The hotel asked us to file a complaint against mmt as this was a clear case of fraud. It looks like mmt is cheating people by taking money from them even when they do not have a reservation. My parents somehow managed to make an alternate arrangement for their stay, but what if this happened for a flight booking. I can't imagine going to the airport and finding out that the ticket i purchased is invalid. I would never recommend anyone to use mmt for their hotel/flight bookings

Respected sir,
I, shailesh s. Zaveri, booking id for singapore - nv[protected] and booking id for malaysia - nv[protected], had initiated a visa application process for singapore and malaysia as a group of 9 people including me have planned a trip for singapore and malaysia.
The required documents all of the 9 people for singapore visa process had been submitted by me via courier on 7th of may, 2019 and the people at make my trip office had received it by 8th of may. Inspite of that, till date we've received only 4 out of 9 visas of singapore while for the remaining 5, we've contacted the mmt support team and they aren't able to give us a proper status of remaining 5 visas. On asking the singapore counsellate, mumbai today, they say that the application of visas for remaining 5 applicants bearing a certain passport numbers hasn't been received. Seems their application along with their passport has been stuck somewhere. And still all 9 o[censored]s have got to apply for malaysia visa which is possible only after we get back our passports as this requires a scan copy of passports to be submitted to malaysian counsellate. Our trip is supposed to begin at 29th may with only 8 days in hand and we're stuck in between with neither singapore visa nor malaysian visa in our hands. As we've only 8 days remaining, i request you to take this matter very seriously and deal with it urgently. Also i ask you for a favour. The favour is that i request you to scan the front copy containing photo and the back copy containing address of the remaining 5 applicants whose singapore visa isn't yet made and please send those scanned copies to me as soon as possible (Probably today) so that i can further initiate the process of malaysian visa. I had told the malaysian agent to collect the scanned copies of passports from your office itself as the passports are stuck there but they aren't doing so. Everyday i call them 3-4 times and it takes my 2 hours on the call. I've done all the flight and hotel bookings for this trip and now non arrival of visa in time would cause a huge deal of loss to us. I am quite disappointed by the service of make my trip.
I kindly urge you to deal with this matter and give me a positive response within tonight or tomorrow morning. The agents handling singapore visa process from mmt is rohit kumar singh and for malaysian visa is manjulata.
I request you to kindly deal with my pending visas and make them available to me within 2-3 days and please send me the scanned copy of those 5 passports which are stuck byc today evening.

I am paying 1 lac inr for 3 day holiday package to munnar from bengaluru.
When i later double checked separately booking the hotel/food/air tickets it wasn't matching and looked i was heavily charged.

I asked my travel partner (Mmt) vibha to explain but she wasn't able to provide any information and just did not bother even to call as courtesy.

— original mails sent to mmt —

I am really disappointed that my query hasn't been responded.
As a customer i need to know where my money has been spent, at least some reasonable response i should expect.

I understand i made huge mistake booking this deal through mmt but i wasn't expecting such non-cooperation unprofessional attitude from mmt.

Really disappointed!

Let me explain how i calculated package cost when i checked individually on makemytrip site couple of days back (Unfortunately little later after booking)-

For 2 adults + 2 children (11y, 4 y)

1) return flight (Bangalore - cochin - bangalore) - 35k
2) hotel with 2 meals (Breakfast + lunch/dinner) - 30k (Amber dale luxury hotel - superior mountain view)
3) taxi per day for 3 days - 3 x 4k = 12k

This comes out to be total 77k, i am not sure where my extra - around 22k money has been used while booking by makemytrip.
I have been loyal customer to makemytrip but first time booked holiday package though i learnt my lessons.
Please check your end if anything can be done, should have i negotiated before booking?
But i completely trusted makemytrip as my children wanted few days off with me.

Any explanation from your side would be great help, otherwise can you still give me makemytrip vouchers so that i may use in future.

I know this is only a genuine request, beyond that i trust judgement and decision at makemytrip side.

Regards,
Abhishek bajpai
[protected]

On 4th May 2019, I had booked hotel at Surat for two nights (5th & 6th) on "Make My Trip"
after paying full applicable charges online. The details shown at Makemytrip website
reflected ample parking space - photo attached. Upon reaching the hotel on 5th
with my vehicle, I discovered that the hotel has a dispute with building
owner as a result you are not allowed to park your car even for offloading luggage.

I immediately called Makemytrip helpline for alternate arrangement or cancellation, who
promised to call back. Three more calls in next two hours in broad sunlight asking
for directive were in vein. Now I can not make my own hotel arrangement.
I was forced to make my own parking arrangement. Upon returning home,
I have sent ample mails to Makemytrip for resolution to which there is no response.
I expect full refund of paid amount with compensation as other amenities were also substandard.

I had booked room on 13 May, 2019, in Deluxe Double category for the above mentioned booking id for hotel in kuala lumpur as we are family, when it was booked it showed the same category but when i downloaded the voucher sent by mail it showed Deluxe twin, kindly go through this issue as i have complained 4-5 times but there is no response from mmt, attached screenshot for your reference.

Thanks
Dr. Saumitra
[protected]

I was in desire to travel from Patna to kota.so I chooses to book tickets from makemytrip app. But due to technical problem it failed twice and my money deducted twice.i was told that I would be refunded till 20 may.but yet I am not refunded kindly refund my money back.i am so hopeless now.its a cheat.i also tried talking to helper Myra and Kunal on mamemy trip app. Kindly refund my 1960 money back.i would be grateful to you

This is with regards to our refund for Booking ID: NN[protected]. There was an emergency medical issue for which one of the passengers could not travel. Tickets were for Feb'19. When we reached out to MMT, you put your foot down and told us to sort out same with the airlines. We did so and airlines confirmed that after deduction, the refund has been processed to MMT since they were the intermediaries.This was in March. We kept following up with MMT cust support. After almost a month we got a mail that there were further deduction by MMT and refund will be issued on 2nd Apr within 12 hrs. For every hr of delay, MMT wil pay INR 100. Pls refer to the mail snapshot that I have attached. Not from 2nd Apr to 19th May'19 - refund still not proecessed.Every time I call up cust care, they keep me on hold for 10-15 mins and then I have to narrate the whole story and prev communication details only to be told that they are working on it and it'll take 24-48 hrs. How many 48 hrs have passed in between is something the reps clearly bypass.
Now its my money and if airlines has given it to MMT, on what basis are they holding on to my money for so long?This clearly shows your intention of cheating customers when it comes to monetary transactions. How come you boast so much in television and other media of good service, refunds etc.

We have received bill from make my trip (Tax invoice for your booking - [protected].) for hotel booking at vadodara on 15th may 2019 to 16th may 2019.
The bill does not mention my gst no inspite of mentioning it at the time of booking hotel baroda residency at vadodara.
Already complained to customer care of mmt on 17.05.2019
I have sent mail to the hotel many times but they have been sending the same bill without mentioning our gst no and not rectifying the bill.

I've booked flight ticket from makemytrip on 10-april-2019 from delhi to amritsar and after few days i got to know that jet airways are not operating due to their financial crises and they are staring refunding amount. I called makemytrip customer care[protected] on 18th of april, they told jet airways are not operating and we are proceeding your refund and you will get refund soon. Refund request was initiated on 18-april-2019, refund amount is 8794 + 4347 = 13141 rupees. After few days on 26th of april 2019 they refunded 7977 rupees of one ticket. It is being 18 of may today and still they are saying that refund will be process in 7 days and 7 days has not been completed since last two weeks. They making fool again and again and not refunding the amount. I've attached my tickets below.

Through makemytrip web site, i booked an air ticket for travelling to bhubaneswar from new delhi on 16th may 2019.
My booking id is nf[protected].

I am surprised to notice that makemytrip has charged me inr 6358/= which is way above the airfare mentioned in the indigo airlines website for the flight no 6e - 2214 leaving delhi at 2:35 hours to bhubaneswar.

I called the customer care executive of makemytrip, however, couldn't get a satisfactory explanation. I am wondering how come makemytrip can charge airfare arbitrarily to the customers.

I cancelled jet airways flight booked through makemytrip vide booking ref # nf[protected]. Cancellation was done on april 18th, 2019. I didn't receive refund even after a month. I called their customer care just now (May 18, 2019). Farheen haq (Their customer care executive) told me that they have received the money from airline. Initially she said that as per company policy, they will refund money in mmt wallet in 7 days and than they will initiate transfer to my credit card account in another 7 days for which i need to call them again. When i asked her where is the company policy on their website about this, she said there is no policy. They are fooling around with customer. If we forget to call them they will not initiate refund on their own. Why they want to keep my money for 2 weeks when they already received money from airline. Since they are using my money, i want 200% interest for using my money for 2 weeks. Else i will file consumer court case within this week in case i don't get any response to this complaint. I have evidence for this conversation with her which will prove them guilty and fooling the customers to misuse our money.

Round 10 a.m. we the passengers were come to know that the bus driver had dashed a man on road. He then come with the people in his town and they started shouting and threatened not to leave the bus like this. Then the bus driver left the bus with fear and passengers were stranded upto 2hrs. People even entered the bus through window to find the driver and abused people and left. Then everyone left that place with the thing in mind that the destination Akola is at nearly 20 Kms away and started calling their relatives with the sun on head and then I tried calling the operators of the makemytrip, discussed the issue and asked them but they didn't answered anyone and kept phone ringing. We are really left with no help and very dissatisfied with the whole thing. I urge you to regret with the thing and return the amount of the tickets of every passenger directly into the source where they paid from and hope the ### never again happen in future!

Actually i cancelled a train ticket on 05th april 2019, but my refund is not credited in my account yet
I called makemytrip so many times every customer care executive said me that please wait for 24-48 hrs definitely u will receive your refund
At the last i talked with mr. Amar saxena (Customer delight team) on 4th may 2019 and he said me that please wait for 48 hrs i will get back to u but he does not call me even i send mail 5 times but no response yet...

Hi team i have booked domestic hotel for tomorrow my amount deducted but booking id not received nor any confirmation
My mail id [protected]@gmail.com
This is really a bad experience cant expect this from mmt.
Kindly refund my amount right now else send me trip confirmation
Please take action today only without any delay
This is the second time i am having this bad experience with mmt never expect this

Dear sir/madam i booked a ticket from your sight nf[protected]. The booking is from patna to indore via kolkata. Due to reschedule of marriage i change my plan to travel and a i had pay a sum of rs 2280/- for the change of date. The fresh date of travel is 17 may 19 that is today. I had paid additional sum of rs 800/- for seat 1a. I had also paid a sum of rs 500/- for food (Rs 250/- from patna to kolkata and rs 250/- from kolkata to indore). When i get boarding pass from indigo counter i found that my seat is 30c. When i request for food the cabin crow of indigo refused to give me food. They told that you had not paid any money for food. Due to this i not feel comfortable in my journey and i get mental and physical fatigue. I want to know who is responsible for the same. I you not provide me the seat which i had paid a sum of rs 800/- and food which i had paid rs 500/- addition then i request you to please refund me extra money charged by you for seat and food. I chat with mrs maya but she refused to help me if you not help me then sorry to say in future i book my hotel and flight tickets from other operator.

Booking no. Nh[protected].
As per booking the hotel destination provided is: http://maps.google.com/maps?q=27.036007, 88.26267

1. But the actual destination is somewhere else far way from the mentioned place.
2. My booking was for two rooms for two nights. However, the owner of the hotel denied. He informed the booking is for one night one room.

Therefore i reject to stay there. This is realy annoying. I am harassed. I have paid in advance with a faith on mmt. However, it was a very nasty experience. Kindly refund my payment as the destination was changed against the original which was mentioned in the booking slip.

I booked a one way international flight ticket from dublin to delhi through flipkart on 8th may 2019.
They have a best price challenge going on where you get 10x the difference amount of you get a cheaper ticket price provided you mail them the screenshots within 24 hours.
I did the same with sharing screenshots from not one but 2 websites/portal having lower prices.
But i received a mail saying that i have used a coupon/discount code so i am not eligible for the same.

Firstly, i had a telephonic conversation with one of their executive regarding the challenge. He told me that only the base fare and convenience fee total will be considered for comparison and all the other discounts and offers will be excluded and the difference amount will be refunded back to my bank/card account from which i have made the payment. I have the conversation recorded

Secondly, the tnc the have shared with me (https://www.makemytrip.com/promos/bpc-intflt[protected].html?intid=HPLP_hero_IF...⇄ pertains to multi city international flight and i did one way ticket and the date of the tnc mentioned is of the year 2017 (As can be seen in the link)

Third, i have not applied any coupon/discount code on my ticket. There was an instant discount offer by flipkart not mmt and it was automatically applied on online payment and i had no option of withdrawing the offer as i had to pay through online mode.

And the tnc mentioned on the flipkart app itself states these discount would be considered while comparing the difference amount

Hoping for a quick and positive solution.