MakeMyTrip India Complaints & Reviews

Dear sir
The enclosed confirmed ticket was cancelled and according to indigo authorities, the refund was sent to you (Make my trip) in the first week of september 2018. However till date no amount was received.

May i request you to kindly refund the total amount of rs 6722/- to my s b i credit card immediately.

Booking details :
Booking reference: vhz6kt
Status date of booking payment status
Confirmed 02aug18 approved
Indigo passenger (S)
Check-in now flight status
1. Mr ramadas geddada 2. Ms rajeshwari geddada
Indigo flight (S)
Date from (Terminal) departs flight number
(Aircraft type) check-in/ bag drop closes to (Terminal) arrives via
23sep18 thiruvananthapuram (T1) 09:30 6e 6361 (A320) 08:45 hyderabad 11:15

Pl confirm the status to my mail id : [protected]@yahoo.com
Mobile no : [protected]

G. Ramadas

Dear sir/ma'm,

On booking hotel on 28-09-18 in favour of agarwal store with gstin no.18abipa4275e3zt on make my trip, no gst bill was issued to us. Also, on making a call to customer care, they denied of issuing any kind of gst bill against it.
For reference, please check the details below:

Booking id:nh[protected]
Pnr: [protected]
E-mail id:[protected]@gmail.com

Kindly clarify us the issue against gst bill at the earliest.

I booked a flight ticket from MMT a month back. Since yesterday, I was trying to reschedule the same flight and even the amount got deducted from my account. But, because o[censored]nknown reasons the flight was not rescheduled (no updates on MMT App about rescheduling). This has happen twice now.
So, I raised a refund request for rescheduling failure and moved to Indigo website to reschedule my flight.
From there I was able to reschedule...

Dear sir/Madam,

I am Deepak Musthyala has booked the ticket of ( Mr Sukumar Bandreddi make my trip ref no: IN1804B5S4669206, E ticket no 176-[protected] and pnr FWCASB) reference no for which i have received immediate confirmation and i was charged INR 4, 23, 426.00 but to my surprise in the invoice i have received the ticket rate shows only INR 3, 64, 874-/- and to report the same i have called Customer care of make my trip and registered a complaint with number[protected], the problem was not solved and . Mean while i again received the mail asking to me pay additional amount of INR 2816.00 which i have payed immediately to avoid the risk of ticket cancellation. they are not responding me regarding this issue iam scared. if they are cancel my ticket so that i cancelled the ticket and i booked the ticket again in out side. i have faced many troubles with makemytrip and also i have losed huge amount to book new ticket. PLEASE HELP ME

THANKING YOU...

Regards
Deepak Musthyala
+91 [protected]
mail: [protected]@gmail.com
Hyderabad, Telangana

Tried cancelling the upcoming round flights with makemy trip (Booking id - nf[protected]) from kolkata to bangalore and bangalore-bhubaneshwar-kolkata on 2nd december and 19th january respectively. But could not because they are not responding to my phone calls to sort the matter out. Even the refund amount is not being shared with me and there is a lot of discrepancy in the amount. Customer care numbers are non responsive even the e mails are worthless. Please help to sort this out.

The maintenance in vihas inn is very bad. They supply the food from outside with excess amount. The breakfast is complementary but they only supply 2 pieces of idli and one bodra. They not at all give tea in breakfast. The hotel authority only supply milk tea in a small cup with a charge of rs 30/. There is no other options of other kind of tea. It is not possible for us to go outside each time to take breakfast, lunch and dinner. So it is my request please omit vihas inn from your hotel list of tirupati as early as possible. Thanking you....

Deeply hurt by mmt team to cancel my booking for the hotel stay in kulalampur ramada without any information to me and took full amount in advance i was stuck in the middle of the night in a new place and was charged again by the hotel in the morning i was told that the mmt never gave any cancellation fee to the hotel and gave me the mail requesting cancellation of the booking which was done without information i request to give make my trip a fitting reply to further avoid indian tourist any further greveince. Kindly let me know in this regard at [protected] nikhil kareer

Hi,

I have booked hotel in shimla. Check in date is 29 Sep 18 and Check Out date is 2 Oct 18, Total Amount paid to hotel is 17886. But 28 early morning some my close relative is unexpected death.Incase I will call to makemytrip and spoke to MMT person . I request to change my dates and MMT Person change my dates . but i have planned 1 month early so i will decided to that i go to shimla same dates (e.g. 29 Sep 18) again i will call MMT and change my dates again. But in afternoon, before death ceremony my cousin brother health is very critical and he is hospitalized urgently and doctor said he is critical suitation. then decided i will not come tomoorow morning . then i will call to MMT customer care and share my genuine problem but he/she not supporting and said i wil try but no response. and MMT executive said to call, your dates change is possble but you have extra payment paid to MMT Approx 12400 . i have already paid to MMT 17886 . But i am a middle class family . 4 star hotel for 3 days is 10, 000 Per Day not possible for me. 29 Sep 18 morning hotel call to me and said which time you reached shimla and i informed to hotel my problems then hotel member AMIT said i try to change the dates. i will call to amit at 1 PM at 29 Sep 18 and he said i will try, same i will again call 8 PM then Amit shif is OFF . again i will call to amit at 30 Sep 18 and amit said you call to Owner mobile no- [protected] . call to owner but owner is so mannerless he said call to MMT. MMT saidcall to hotel and Hotel said call to MMT. So i have followed their instruction and waste my whole day . Finally i decided to go to shimla on dated 30-Sep-2018, but when i informed to MMTl they clearly denied to provide the room which i have already booked thru MMT and paid complete amount.After that when i called to hotle but they did not picked my call. Hotel and MMT GUNDAGARDI is now ON. so don't use Makemytrip or not booked hotel in Shimla Kufri (Hotel The Twin Towers).

Regards
Harmeet Singh
[protected]

Hi i booked hotel from makemytrip mobile website while doing search i was shown free breakfast & free wifi available in the hotel aman continental delhi & i have shared my concern with makemytrip support but they denied to give free breakfast to my guest.in app they show different search result & in app hotel aman continental show only free wifi included in search result but in moblie website seach result is different. My registered email id : [protected]@gmail.com. When i contacted them they said me that they cannot find my room category for date 30 sep as room sold out & trying to manipulate me by saying that they want screenshot of hotel at the time you booked room & i told them no one book room by taking screenshot. I also told that if you can show my room category for today date i can provide screenshot for same but they are unable to do. I paid more amount for deluxe room but have not get breakfast included. When i asked for breakfast they said you have to pay rs 231 to hotel but i have already paid & booked room by seeing free breakfast & free wifi.in app it show free wifi but in mobile website it show free breakfast & free wifi. For proof i am attaching screenshot of mobile website search result, app search result & same room category with breakfast less than amount available which i paid that is rs 2602. Kindly refund rs 462 & take strict action against makemytrip

Hi
I made a booking for nirwana hotels few days back. I booked a deluxe room with free breakfast at around rs 2900 per night for 2 guests for 3 nights. So the total amount charged should have been rs 8700 plus taxes. Whereas i have been charged rs 13964 incl taxes and service fee that comes to about rs 4654 per night. When i made the payment i didn't notice the discrepancy.
Booking id-nh[protected]

Need to cancel the booking id nf[protected] but app does not reflect bookings in my trips section and cannot get through a person at customer support number. Have mailed [protected]@makemytrip.com but no response from them too. I had paid extra for the zero cancellation policy
Which now seems like makemytrip is not honouring.

I need the booking cancelled urgently and the refund processed in full as promised by makemytrip.

On 15 july, 2018, i had booked a ticket on goair flight g8-371 for 18-nov-2018 (From mumbai to goa)& g8-478 for 24-nov-2018 (From goa to mumbai) by make my trip. Now due to some personal reason, we cannot go. Now i want to cancel my all tickets but there was no refund amount on cancellation by make my trip and i really need money and i cannot share my personal reason with you. I can only request you please refund my money.
Please reply as soon as possible. I really need it.

Please confirm that my balance money will be refund after cancellation charge or not???
After that we will cancel my booking. Also i want ask you something, when i want cancel my tickets before 1 and half month, why zero amount will be refund??? Emergency can be possible anytime. I think you should understand what i am saying???
Even if we reserve the ticket by train then in this condition railway also refund after cut the cancellation charges before 24 hrs. So why are you not refunding my balance amount???
Please it is request you please reply as soon as possible so that i could cancel my ticket.

Regards,
Anubha vijay

I had booked a flight from blr-ahd and return. While booking i paid extra charges for zero cancellation. Suddenly from 25th september this trip was not visible under my trips section in mmt app or web portal. I needed to cancel the flight partially for two of the passengers. But as it was not visible in my profile i was not able to cancel it. I tried calling customer care several times. There is no option to speak to a customer care executive. Only ivrs options come.in ivrs when it gives me option of my blr-ahd upcoming flight. I selected cancellation through ivrs and they provided me a link to cancel in my registered mobile number and email id. However, whenever i am clicking on "confirm" cancellation it shows "trouble processing cancellation". This is really frustrating!!! I have escalated the issue several times but no response from mmt.

I had booked a trip to Kerala from 13th to 17th August. But because of floods in Kerala it could not work out. I have multiple issues regarding this booking:
1. During the payment for booking, I was not able to apply a coupon on the trip: coupon : mega20k_bh on the trip. When asked customer service about the same, I was told that coupon is already applied. Can the coupon be applied without me even selecting it and if it was applied, why did I get the discount as told by another coupon ( ₹ 10360 only).

2. The app continuously showed me wrong information that my flight is on 13th aug at 00:00 hrs. Even now when I don't have any flight it is showing flight on 15th August at 12:00 hrs.

3. I tried to reach out to MakeMyTrip multiple times but there customer care number is always unavailable.

4. I raised the concern of floods in Kerala the very next day ( on 8th aug). But the response I got from team was that it would get better in 2 days. After that whenever I asked about an update, I was always told that even though army is deployed there and government officials are saying that the situation is grim but still MakeMyTrip was optimistic enough to believe in god's power that the condition would improve like magic on last day.

5. Finally MakeMyTrip team called me on 12th aug, asking for date change to 25th aug. Again another example of optimism from there end that such serious flood condition would improve and the place would be fit for vacation in next 10 days. Also, they expect their customers to not make any future plans because the customer was blind enough to trust the team.

6. When requested to change destination as I actually wanted to go on vacation, they said a straight no.

7. The response was so late that I couldn't even plan another vacation because my money was stuck here.

8. And the best part of the thing is that they plan to give me only one thirds as refund. It is as if I paid for the vacation of makemytrip.

9. The story is not over yet, in the app they show that I have completed my 5d 4n trip in just one day ( from 15th aug to 16th aug). It's the same time when Kerala was battling with floods... MakeMyTrip was in the impression that I was enjoying my vacation there. Ignorance at its peak

I'm rakesh. When i am booking my railway ticket the amount was deducted from my account but later it was failed while ticket
Booking. U people made me sure that the money will be refunded in may be 7 days. It happened for me 2 times. The money is not refunded to my accounts. The money was not refunded yet.
1. Booking id:-nr[protected]
2. Booking id:-nr[protected]

Hi,

I want to express my grievances against MakeMyTrip for the inconvenience that I am facing right now.
I booked a refundable Malaysian Airlines ticket to Sydney through MakeMytrip and had to cancel my tickets as I didn't get the VISA. Booking ID :NN[protected]
I called MakeMytrip customer care on 20th September (1 day before my flight) and was told that I will get a refund of Rs 17, 000 approx for cancellation of the tickets.

The next day morning(21st) I cancelled my ticket online through MakeMyTrip website 6.5 hours before my flight's departure and it showed me that I'll get a refund of Rs 61, 992 after deducting air charges, GST and tax etc.
I also recieved an SMS saying the same thing and that the refund process will start in 12 hours.
PFA the screenshots of the mail I recieved from MMT.

Today on 24th I called MakeMyTrip again to enquire till when can I expect my refund, and now I'm being told that my refund amount is too less(almost no refund).

I believe this is highly unprofessional and I feel like I'm being fooled here as a customer as I don't know what to believe.

After getting an SMS from MakeMyTrip for a refund of 61, 992 I expected the same refund ASAP.

I am very sorry to say that I am extremely disappointed to use MakeMytrip for booking my flights and will urge everyone around me to not use MakeMytrip ever again.

Hi,

I booked a trip to pondicherry and paid full amount of 53000 rupees on 17th sep. Due to some personal issue, i had it cancelled on 19th sept. I was told that the trip would be cancelled and refund initiated. After a few days on 22nd, i got another call saying that your trip is "non-refundable" and you won't get a penny back. I called up customer care again and then somebody said 39000 would be refunded and refund initiated in 24 hrs. The trip was still not cancelled. I call up after 24hrs and again someone says we need to look into it again and not sure of how much will be refunded. This is terrible experience. Also, i think there are some people whoa re scamming customers of their money. Like the person who called me to tell me that nothing was refundable. This is pathetic service. Please help me get my money back.

Booking id :nl[protected]

Dear sir, we are staying in your sponsored hotel somnath sagar at somnath 21.09.18 to 22.09.18 having booking i'd no nh[protected]. But your room is not given as per price taken by you. This room is not superior a. C. Room. The receptionist rudely told me that we will not give u the superior a. C. Room. This so small room is your superior a. C. Room. This behaviour of the hotel person is not good and unauthenticated.
Again your toll free no. Does not recognise the last 4 digit i'd of my booking.
It's not a good respond of this type of organisation, like make my trip.
We will have no faith on u, or those persons booking in on line. You are showing one thing in picture and giving another room. We are very sorry to say you that u are just cheating the people.

Thank u
Mr. Prabir kumar panigrahi

Hi,

My name is abhimanyu jitani and i have been a loyal customer to make my trip over the last few years. I must say till now i had a soothing hassle free experience with you guys but last week a big service error has been done by them which has completely alarmed me.

I had a reservation round trip scheduled between delhi and bangkok - booking id nn[protected].

My friend mr. Kunal arora also had the same flight reservation, booking id nn[protected] and he had called mmt helpdesk to cancel his reservtion; and guess what the call centre did, they cancelled my booking.

Is this the service standards they follow? How can someone cancel a booking without even verifying the name of the person? It's just a money making process for them that people book their tickets and then cancel and amend and they make profits.

I hope you can understand that how i will be feeling after having a confirmed flight booking cancelled without my knowledge and also i need to bear the charges for the same.

Regards,
Abhimanyu jitani

Booking reference: nn[protected]
Airline: goindigo
Complaint: cancellation charges claimed twice.
Indigo has refunded rs. 14208 for my cancellation after deducting rs.3000/- for each ticket.
But now receiving acknowledgement from make my trip for rs. 5412/-
I request you to refund the amount after deducting mmt cancellation fee of rs. 600 only.